--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/19/2026 "Excellent Team Collaboration With Solid API Integrations" 4.5/5 What do you like best about Front? It’s an excellent collaborative tool for my team. It has solid API integrations, and it makes my team’s day-to-day work and workload sharing much easier. Review collected by and hosted on G2.com. What do you dislike about Front? Occasionally, it links together emails that aren’t related, and it’s unclear why. The permissions are also confusing, and the chatbot would be better if it were AI-driven. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It allows my team to work collaboratively and to share work out and clearly understand who is accountable Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12981175/official_response/edit) Thanks for the review. We are glad Front is helping your team collaborate day to day, share workload more easily, and make good use of API integrations. We also appreciate you calling out a few areas to improve, especially email threading when unrelated messages get linked, permission clarity, and chatbot capabilities. Feedback like this helps us focus on making the product more predictable and easier to manage. Thanks again for taking the time to share your experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cari .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cari .") C Cari . Customer Service Rep Small-Business (50 or fewer emp.) 10/23/2025 "AI Makes Email Writing Effortless, But Needs Better Zoom Options" 5/5 What do you like best about Front? I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. Review collected by and hosted on G2.com. What do you dislike about Front? My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front keeps me organized and focused throughout my workday. The feature that displays the two-hour window, along with the countdown to my goal time, is especially helpful. It allows me to better prioritize my emails and orders, making it easier to manage my tasks efficiently. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-11852409/official_response/edit) Thank you for sharing your experience! We're thrilled to hear that Front’s AI tools are helping you write more polished, professional emails and that features like advanced out-of-office scheduling make your day-to-day workflow smoother and more focused. We also appreciate your thoughtful feedback about zoom accessibility, message importance, and snoozing calendar reminders. These are great suggestions, and we’ll share them with our product team as we continue to enhance usability and accessibility for all users. Thanks again for taking the time to leave such a detailed review we’re glad Front helps you stay organized and in control throughout your workday! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aman D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman D.") AD Aman D. Document Specialist Enterprise (\> 1000 emp.) 4/22/2022 "its a easy to use software and i am delighted to use front for my official needs" 5/5 What do you like best about Front? Its easy to generate tickets using FRONT, when i was in Applyboard I used it a lot and it helped me in resolving the queries in record time Review collected by and hosted on G2.com. What do you dislike about Front? As of now Front is going on the right path. And since i was a daily user , i can say , go on Review collected by and hosted on G2.com. Recommendations to others considering Front: it is a software where you can find all emails in one place and makes it easy to access and makes the chat reply much simpler Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? mails of refunds and customer requirements Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-6533021/official_response/edit) Thank you for your review! We’re so happy to hear Front has helped you generate tickets easily and resolve queries quickly, especially as a daily user. We also really appreciate your recommendation to others and love hearing that having all emails in one place makes replies and collaboration simpler. Thanks again for your support! 3/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tharsnath J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tharsnath J.") TJ Tharsnath J. Mortgage Advisor Mid-Market (51-1000 emp.) 4/20/2026 "Effortless Client Management with a Few Glitches" 5/5 What do you like best about Front? I like the tags, labels, and folders in Front and being able to color coordinate them. It makes it easy to tag and drag and drop my files. I also enjoy Front quite a bit after the transition, which was a very good one, just took a little time to understand. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes the files don't drag into the folders correctly, and when I respond to an email, it just disappears into archive mode. I'd like to have it where it doesn't. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps me organize my clients as it allows me to manage who I deal with accordingly. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12655941/official_response/edit) Hey Tharsnath, thank you so much for taking the time to share your experience! Really glad to hear that tags, labels, and color coordination are making your workflow smoother. That's exactly the kind of organization we want to help teams build. We also appreciate you calling out the transition experience. It's great to know it went well overall, even if it took a little adjusting at first. If there are any of those "few glitches" you'd like us to take a closer look at, feel free to reach out to our support team anytime at support@front.com. We'd love to help sort those out. Thanks again for the review! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Leticia d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leticia d.") LD Leticia d. 12/31/2025 "Communications Hub, Easy and Adaptable" 5/5 What do you like best about Front? I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics. Review collected by and hosted on G2.com. What do you dislike about Front? The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to integrate Slack, WhatsApp, email, and more into a single interface, which organizes my work and saves time. I can still adapt the system as needed. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12166705/official_response/edit) Hi Leticia, thank you for the kind words. We're so glad Front is helping you stay organized and save time! If you continue to experience the issues with the Slack integration, please reach out to our support team and we'll be happy to help. Validated ReviewerSource: OrganicAI Translated ![Oswaldo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oswaldo L.") OL Oswaldo L. Motion Picture Editor Small-Business (50 or fewer emp.) 11/12/2025 "All-in-One Email Solution with Customizable, User-Friendly Interface" 5/5 What do you like best about Front? Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. Review collected by and hosted on G2.com. What do you dislike about Front? Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it. I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Allowing to have more efficient and organized communication as a team. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-11948784/official_response/edit) Thank you for such a thoughtful review! We’re so glad to hear that Front has helped you bring all your communication streams into one organized, customizable workspace, and that internal commenting and tagging make collaboration easy and intuitive. We also really appreciate your feedback on dark mode, you’re absolutely right that consistency matters for comfort and accessibility. Our team is continuously working to refine the macOS experience so every page feels seamless. Thanks again for sharing your experience we’re thrilled Front is helping you and your team communicate more efficiently! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charlie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie G.") CG Charlie G. Small-Business (50 or fewer emp.) 4/8/2026 "Easy Setup and Comprehensive Insurance Support" 4.5/5 What do you like best about Front? I find Front to be pretty easy to go through, which is great because I needed that ease for setting up E&O (Errors and Omissions) and other general liability insurances when other companies wouldn't allow me to do so. Setting it up was very easy, which is a big plus. So far, I've had no problems with it, and it's been really good. Right now, I'd rate it at a 9 or 10 because they did a good job. Review collected by and hosted on G2.com. What do you dislike about Front? Nothing so far Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I find Front easy to use; it helps me with errors and omissions insurance where others don't. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12604314/official_response/edit) Hi Charlie! Thanks so much for your feedback, and glad to hear you're enjoying Front so far! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ulrik N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ulrik N.") UN Ulrik N. Sales Small-Business (50 or fewer emp.) 3/31/2022 "Great tool for smarter collaboration." 4.5/5 What do you like best about Front? About all of it. Happy user for some time now. Review collected by and hosted on G2.com. What do you dislike about Front? Mentioned it a couple of times. Would be great if it could be possible that setting up vacation responder didn't also put the status of the person "Away" - making some emails go to shared inbox by itself. Review collected by and hosted on G2.com. Recommendations to others considering Front: Get it - great for working together and communicating with customers Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? We got the needed flexibility with shared inbox and shared chat, and the possibility to easily assign other people with internal comments etc. Review collected by and hosted on G2.com. Show More 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Caroline S. Logistics Coordinator Mid-Market (51-1000 emp.) 5/10/2022 "An Organizer's Dream" 5/5 What do you like best about Front? What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com. What do you dislike about Front? That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com. Recommendations to others considering Front: If you work in a group setting and use a shared email address, the ability to assign emails to coworkers is a godsend compared to similar programs like Outlook. Front is a very clean and user-friendly application, and if you are an organized person, it's a very efficient tool to have at your disposal. There are many capabilities to this program and limitless applications of its uses. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Organizationally I love the snooze feature as well as archiving. It helps get emails out of your face until you are ready to work on them or helps to remind you to follow up on tasks in case you get sidetracked or something slips your mind. The archive feature is also great. Not only is it helpful that it reopens messages if someone responds so that you can keep up to date with the latest messages on an email chain, but it also removes emails if you are finished with them and gives you fun messages when your inbox is clear. This makes me feel both happy and accomplished seeing that I have a clean inbox. Review collected by and hosted on G2.com. Show More Response from Patrick V of Front [Editedit](https://www.g2.com/survey_responses/front-review-6592808/official_response/edit) Hi Caroline, thank you so much for leaving your review! It's great to hear the different ways that Front is helping teams out with their workflows and hitting their goals. Additionally, please feel free to leave any feature requests for our team here in our Ideas Portal: https://front.ideas.aha.io/ideas 10/9/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hugo V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hugo V.") HV Hugo V. Assistant juridique Small-Business (50 or fewer emp.) 12/18/2024 "Front: Simple and Effective with Useful Features" 4.5/5 What do you like best about Front? I love using Front for emails and chat because it's very convenient. The snooze and inbox feature is particularly valuable to me, as it allows me to manage my inbox by keeping upcoming conversations at the right time after a set delay. I find that the simplicity and additional options of Front make it very attractive. The transfer to Front was quick, and the connection via API is excellent. Review collected by and hosted on G2.com. What do you dislike about Front? Nothing is perfect, maybe return to the old interface Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front for emails and chat, which is very convenient. It organizes tasks among people, thus improving team management. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-10662375/official_response/edit) Hello Hugo, thank you very much for leaving your review! We are really happy to learn that you appreciate the features of Front! We are constantly improving our languages, so we hope to see more translations in the future. 12/29/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for automating new client workflows](https://www.g2.com/discussions/top-tools-for-automating-new-client-workflows)[Which scientific data management systems include integrated laboratory notebook features for enterprise buyers assessing total cost of ownership?](https://www.g2.com/discussions/which-scientific-data-management-systems-include-integrated-laboratory-notebook-features-for-enterprise-buyers-assessing-total-cost-of-ownership%20)[Best virtual data room solutions for secure document sharing](https://www.g2.com/discussions/best-virtual-data-room-solutions-for-secure-document-sharing) [What cloud directory services work best for replacing Active Directory and LDAP in a hybrid environment where some workloads are still on-premise?](https://www.g2.com/discussions/what-cloud-directory-services-work-best-for-replacing-active-directory-and-ldap-in-a-hybrid-environment-where-some-workloads-are-still-on-premise)[Which commenting systems provide real-time analytics on comment trends and reader sentiment per article?](https://www.g2.com/discussions/which-commenting-systems-provide-real-time-analytics-on-comment-trends-and-reader-sentiment-per-article%20)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)