--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/19/2023 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." 4.5/5 What do you like best about Front? I appreciate the ease of use when reporting any phishing emails or emails that look like a scam. This is so crucial for any users that receive 100s of emails per day and if one looks suspicious, then that ease of use to report it is needed and I am glad Front makes this a priority on the dashboard. Review collected by and hosted on G2.com. What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an update of an infographic to show the old layouts compared to the new layouts. I also find it very hard to easily set emails to starred emails. I feel like there are many hoops to jump through just to get that to happen. The mobile calendar is still something that needs improvement since meetings that are created recently do not update on the mobile calendar like it does on the desktop application. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I don't know if this feature is available in other mailbox products, but I enjoy the solution of having a conversation with other team members within the platform before an email needs to be sent off. This is a great way for us to know about any status updates for clients & to easily plan out a course of action "on paper". Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-8333274/official_response/edit) Thank you for sharing such thoughtful feedback! We’re glad to hear that Front makes it easy to flag suspicious or phishing emails, security and clarity are incredibly important, especially when managing high volumes of messages each day. It’s great to know that our built-in collaboration tools are also helping your team align internally before responding to clients. We appreciate your honest input about the recent update, starred emails, and the mobile calendar experience. Adjusting to layout changes can be challenging, and your suggestion about providing clearer comparison guidance is valuable. Thanks again for taking the time to leave such detailed feedback, we’re glad Front is helping your team stay organized, secure, and aligned. 3/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/28/2023 "Makes managing a shared inbox actually easy" 5/5 What do you like best about Front? The absolute best part for me is the smart commenting feature. I use it constantly. It’s so much better than having these massive, messy email threads with my coworkers just to ask a quick question. You just @ mention them right in the email and solve it there. Also, the assign function is a lifesaver, it stops us from accidentally replying to the same customer twice. The tags and archiving also keep things way more organized than a regular Outlook or Gmail inbox. Review collected by and hosted on G2.com. What do you dislike about Front? Honestly, the only thing that bugs me is the calendar. Every now and then it feels a bit clunky or just doesn't sync up perfectly when I'm trying to schedule stuff. Its not a dealbreaker or anything, and everything else works great, but the calendar could definitely use a bit more work to make it smoother. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front resolves the challenge of tracking lengthy email threads involving multiple participants. Instead of exchanging endless emails it enables issue resolution within the comment field, resulting in more efficient collaboration for me. It also simplifies the management of shared inboxes enhancing overall productivity. Thanks Front Team! Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-8265420/official_response/edit) Hey there, thanks for taking the time to share your feedback. I am glad to hear smart comments, @mentions, and assignments are making collaboration easier for your team and helping prevent duplicate replies. It is also great to hear tags and archiving are helping you stay organized in shared inboxes. Thank you as well for the feedback on the calendar experience. Even if it is not a dealbreaker, we understand how important reliable syncing and smoother scheduling are, and we are continuing to improve this area. Thanks again for sharing your experience — we really appreciate it. 3/1/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephany A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephany A.") SA Stephany A. Concierge Specialist Mid-Market (51-1000 emp.) 3/30/2026 "Productivity Power-User" 5/5 What do you like best about Front? The internal commenting is a lifesaver. Being able to @mention a teammate directly on an email thread instead of forwarding things back and forth in Slack has made our workflow so much faster. The shared drafts also help us stay aligned on tricky client replies. Review collected by and hosted on G2.com. What do you dislike about Front? I wish the mobile app was a bit snappier; it sometimes struggles with very long threads compared to the desktop version. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It eliminates "inbox collision" where two people accidentally reply to the same customer. It gives us a single source of truth for all client comms, which helps our response times stay low. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12562889/official_response/edit) Hi Stephany, Thank you so much for taking the time to share this review! We’re glad to hear that features like internal comments, @mentions, and shared drafts are helping your team work more efficiently and stay aligned. It’s great to know Front is helping you avoid inbox collisions and keep all client communication in one place. We also appreciate your feedback on the mobile app performance this is really helpful as we continue to improve the experience. Thanks again for being part of the Front community! Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/3/2024 "Front offers fresh, instinctive & easy to use interface." 4.5/5 What do you like best about Front? I love how Front is Omnichannel, you can manage multiple message/discussion app alongside the emails in a single interface, with the advanced automation 7 workflow rules. It is easier now for the managers/leaders to track SLA's & smart routing for particular emails with keywords. Using the helpdesk level of data, it is easier for to measure teammates KPI's, response time & CSAT scores. which provides me enough tools & saves crucial time to address the challenges/roadblocks the team is facing. Review collected by and hosted on G2.com. What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction between Outlook & Front. if we archive or read an email via Front the response doesn't often talk back to Outlook, sometimes I noticed delay of seconds - minutes in emails reaching Front when Outlook has already received the email. The Search tool is bit chaos currently, its harder to search with in discussions & it lacks advanced search capabilities. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front makes it easier by providing customisable automations & groups/channels to divert our various day-day activites & tickets we receive. This benefits us to split & categorise the work which can be monitored & worked on accordingly. Front Support team is on next level especially CAT & HALEY they never turned us down providing quick and exceptional support throughout the desperate times we needed. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-9082094/official_response/edit) Thank you so much for this feedback! We'd love to help you fix your workflows so that you can accomplish more of your personal tasks in Front. Could you send us an email - support@front.com - with more information? As for our Knowledge Base, we have been making a lot of improvements over the past few months, and there are more on the horizon. Please check out our new articles here: https://help.front.com/en/categories/250-knowledge-base. If you have any additional features you'd like to see, please submit them here: https://community.front.com/ideas 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/22/2022 "A good, balanced, team-building tool -but expensive for small businesses or medium-sized corporations" 4/5 What do you like best about Front? The way we can share inboxes with the team and work on items, tasks, and messages in a seamless, well-integrated manner. Also, templates are great time-saving elements that make some repetitive communication tasks a breeze. The client-centric approach it offers for some projects and companies. Review collected by and hosted on G2.com. What do you dislike about Front? Pricing - we understand that development costs money, but Front became expensive vs. the features they're adding, at least for small businesses and medium-sized corporations. Review collected by and hosted on G2.com. Recommendations to others considering Front: If Office/Outlook it's not your cup of tea, and/or you need some advanced team-based communication options, give Front a look, you'll not regret it. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Solving the problem of having a streamlined chain of communication in terms of e-mail and collaborative work. Definitely, it has been a time-saver in regards of work planning (using private comments for any e-mail chain), templates for continuous and repetitive communication tasks, and an excellent and robust alternative to ecosystems like Office/Outlook. It also integrates perfectly with some of our workflows and has solved some gaps and loopholes when keeping both the client and team properly in the loop. Review collected by and hosted on G2.com. Show More Response from Patrick V of Front [Editedit](https://www.g2.com/survey_responses/front-review-6767911/official_response/edit) Hi there, thanks for leaving your review and letting us know how Front has helped with some of your team's workflows! If you ever encounter an issue that our Support team can assist with, please feel free to let them know here: https://help.front.com/en/contact-us 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Duduzile S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duduzile S.") DS Duduzile S. Small-Business (50 or fewer emp.) 6/29/2026 "Easy Customer Communication, Effortless Setup" 5/5 What do you like best about Front? I use Front for chats, and it lets me communicate with customers easily about any issue they may have. It's easy to use. I also like that I'm able to share images with customers when needed. The initial setup was super easy, I'd give it a 10/10. Review collected by and hosted on G2.com. What do you dislike about Front? {"I would like Front to allow voice chats, like the ones from whatsapp sending voice notes."} Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I'm able to communicate with customers easily about any issue they may have, and I can even share images with them if needed. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13044909/official_response/edit) Thanks so much for your lovely review, we're so happy to know Front is helping you manage comms with your customer base! Front does currently support some Voice channels (see: https://front.com/integrations?category=voice), but voice notes is not currently included, I'm sorry! If you have any features like this that you'd like to see in the app in the future, we'd love to hear about them in our Product Ideas Portal: https://front.com/integrations?category=voice Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lenin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lenin P.") LP Lenin P. Customer Services represitives Mid-Market (51-1000 emp.) 6/25/2026 "Excellent Email Communication and Organized Sorting" 5/5 What do you like best about Front? Communication between emails and how everything is sorted out Review collected by and hosted on G2.com. What do you dislike about Front? Fortunately, I like everything about Front. I work with it for 8 hours a day, and it helps me complete my daily tasks. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? My daily tasks involve going back and forth with customers to address their issues and handle their requests. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13030300/official_response/edit) Thank you so much for the kind words — we really appreciate you taking the time! It's brilliant to hear that Front has become such a reliable part of your daily routine. Knowing that it helps you stay on top of customer communications and handle requests smoothly across a full working day means a lot to us. If you ever have suggestions or run into anything you'd like help with, don't hesitate to reach out at support@front.com. Thanks again for being a Front customer! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ryan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan K.") RK Ryan K. Marketing Consultant Small-Business (50 or fewer emp.) 4/28/2026 "Simple, Easy to Use, and Improves Response Times" 5/5 What do you like best about Front? It's just so simple. Everything is easy to use and all or users are finding it helps them improve response times. Review collected by and hosted on G2.com. What do you dislike about Front? The base plan only supports up to 10 users. We don't need a lot of the AI features but we would need more than 10 users in the future, there is a significant increase in costs with this. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front has helped us improve response times for customers and has helped us improve monitoring of our shared inboxes. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12700676/official_response/edit) We're glad to hear that Front has been simple and easy to use for you and has improved your response times! We understand your concern about the user limit in the base plan, and we appreciate your feedback on this. We are constantly working to improve our offerings, and we will take your comments into consideration for future updates! Current UserValidated ReviewerSource: Organic ![Vincent V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent V.") VV Vincent V. Legal Mid-Market (51-1000 emp.) 6/19/2026 "All-in-One Tool That Keeps Everything in One Place" 4.5/5 What do you like best about Front? All is in one place, there is no need to change of tool everytime Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes, it's difficult to organize my work. There is one big pool of requests and separate it between emergency asking or not can be difficult. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front is a place where everybody in my organization can work together easly. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12980608/official_response/edit) Thank you for taking the time to leave a review — we really appreciate it! It's great to hear that Front has become the central hub for your organisation, keeping everything in one place and making it easier for your whole team to work together. We also hear you on the challenge of organising and prioritising requests when everything lands in one pool. Being able to quickly distinguish what needs urgent attention from what can wait is really important, and we understand that isn't always as straightforward as it should be. Features like tags, custom rules, and SLA settings can help with triaging by urgency — if you haven't already explored those, our support team would be happy to help you set something up that works for your workflow. Feel free to reach out at support@front.com. Thanks again for being a Front customer! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Jack D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack D.") JD Jack D. Internal Sales Executive Mid-Market (51-1000 emp.) 3/23/2026 "Easy Colleague Tagging and Conversation Merging" 4/5 What do you like best about Front? I like being able to tag colleagues in conversation chains. I like that I can merge conversations. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes, when I’m CC’d on an email thread, I end up receiving messages in a separate chain. This can be confusing and can make my inbox feel messy. No way to automatically log conversations on from on my CRM. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It keeps my inbox clean and organsised. We are able to complete the majority of our business on Front minus a few small things. We can share threads with out team who are all based across the globe. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12523139/official_response/edit) Thank you for sharing your experience! We’re glad to hear that features like tagging teammates and merging conversations are helping you stay organized and collaborate effectively across your global team. It’s great to know Front is supporting most of your day-to-day work and keeping your inbox clean. We understand how important it is to keep conversations unified and workflows connected, and your input helps us continue improving these areas. Thanks again for taking the time to leave a review,we’re happy Front is helping your team stay aligned and productive! 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