--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/18/2026 "Streamlined Team Collaboration and Communication" 5/5 What do you like best about Front? I like that Front has a very user-friendly interface. It solves a lot of things that any other email provider can do, and I can find information from the entire company very quickly regarding any communication with our clients. There's a history of everything we've ever done, and it's all organized. All of our tools, like SMS, voice, WhatsApp chat, and external CRM, are connected through integrations, allowing us to use one tool for all communication. Review collected by and hosted on G2.com. What do you dislike about Front? There is a technological issue where Front's server doesn't connect with the Outlook server. So copies of messages are kept in both places and not updated. So it causes storage issues when using Outlook. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front for collaborating with my team during high volumes of client requests. It improves visibility on projects, enhances communication, and ensures service delivery, solving the lack of visibility in planning between teams. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12977353/official_response/edit) Hi there, Thank you for sharing your feedback and experience with Front! We’re happy to hear that you've been having a great experience with Front! Bringing together email, SMS, voice, WhatsApp, and CRM data into a single platform is a key part of helping teams collaborate effectively, so it’s great to know these capabilities are making a positive impact on your day-to-day operations. We’re also glad to hear that Front has improved visibility across projects and helped your team manage high volumes of client requests while maintaining strong communication and service delivery. Thank you as well for highlighting your concerns regarding Outlook sync and message storage. We understand how important reliable syncing is for teams that rely on both systems, and we appreciate you bringing this experience to our attention. Thank you again for taking the time to leave a review and for being a Front customer! Validated ReviewerIncentivizedSource: Seller invite ![Kailee C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kailee C.") KC Kailee C. CSR Mid-Market (51-1000 emp.) 3/18/2026 "Revolutionized Our Communication and Collaboration" 5/5 What do you like best about Front? I use Front for customer communication and internal communication with shared inboxes. It makes tracking customer communications easy with changeable subject lines, tags, and interdepartmental communications within a thread. The platform organizes our call system via integrations and is the most intelligent and high-tech communication platform I've come across. I like the collaboration opportunities it creates by allowing conversation linking and tagging of coworkers in different threads. The linking feature helps streamline multiple threads about the same site or job, which ensures documentation and ease of access. Tagging peers allows for visibility and collaboration without interrupting the customer, making the process more efficient. Setting up Front was very straightforward, and I had it ready within my first two days at the company. I've recommended it to multiple prior colleagues in management and leadership roles at other companies. Review collected by and hosted on G2.com. What do you dislike about Front? I would love more default time options on the snooze feature. If I'm working quickly through my inbox it can save even a few seconds if I specifically had snooze times tailored to me already in my default options. Basically, if I could go into settings and instead select my regular follow up times to preset as the defaults for my snooze it would be super beneficial because then I don't have to go into 'Day & Time' to hand select it. If Dialpad's integration also offered the transcript in addition to the summary that would be great! I utilize this with AI to create my follow up email after a call. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to track customer communications and organize interdepartmental threads, simplifying collaboration. The conversation linking and tagging features help maintain clarity and avoid miscommunication, ensuring integrated and seamless team collaboration. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12506223/official_response/edit) Thank you for the thoughtful review and for recommending Front to others. We’re glad shared inboxes, conversation linking, and @mentions are helping your team stay aligned and keep customer context in one place. We also appreciate the feedback on snooze preset times, and we can see how customizable defaults would make moving through the inbox even faster. On the Dialpad side, thanks for the suggestion around including call transcripts as well as summaries; we’ll share this with the team as we continue improving our integrations. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Operations Team Leader Mid-Market (51-1000 emp.) 4/10/2024 "Front is a key app for our bussiness" 5/5 What do you like best about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the customer support is easier and it helps to use it frecuently since it is easy to integrate. The way I can integrate the inboxes to keep my emails organized. Review collected by and hosted on G2.com. What do you dislike about Front? I think is really good, maybe a way of tracking the email will be good to implement Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? The organization needs to have all users checking the same emails and it helps to do that Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-9527285/official_response/edit) Thank you for the feedback! We really appreciate it. If you have additional suggestions you'd like to share with us, please submit requests for them here: https://front.ideas.aha.io/ideas/new. 4/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Logistics Coordinator Mid-Market (51-1000 emp.) 8/4/2026 "Very User-Friendly and Streamlined Experience" 5/5 What do you like best about Front? It is very user friendly and streamlined! Review collected by and hosted on G2.com. What do you dislike about Front? Takes a little bit of work to understand it and fully grasp and integrate the full capabilities of it. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Solving problems of being overwhelmed with emails by creating ways to stay organized and prioritize accordingly. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13204780/official_response/edit) Thank you for the kind words and for taking the time to share your experience! We're glad to hear Front has helped bring some order to a busy inbox and made it easier to stay organised and prioritise effectively — that's exactly what we're here for. We also appreciate the honest feedback on the learning curve. Front does have a lot of depth, and we completely understand that unlocking all of its capabilities takes a little time. If you ever want a hand getting more out of the platform, our support team are always happy to help — feel free to reach out at support@front.com. Thanks again for being a Front customer! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bryan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan Z.") BZ Bryan Z. Small-Business (50 or fewer emp.) 3/20/2023 "Best tool ever once you get use to it" 5/5 What do you like best about Front? The recent change on how to search is better and more accurate, great improvement. I have been playing with the AI as well and so far it is making my life easier! Review collected by and hosted on G2.com. What do you dislike about Front? Lately the team is facing a lot of problems when sending emails either it is bounced email or undelivered email, the problem is resolved quickly by from team, but still an issue. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? The whole team shares their inboxes so if one misses the day, it is easy to track and catch up with the emails assigned to that person. We created a list for every customer, so it saves a lot of time when sending an email, because you don't have to add email by email. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-7849798/official_response/edit) Hi Bryan! Thank you so much for taking the time to leave us a review! We're happy to hear that Front can help save time for you and your team. If you're having search issues, I recommend contacting us at support@frontapp.com so we can look into this for you! Thanks again, Bryan! 3/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 7/28/2022 "Smart, Structured, and Built for Efficiency" 5/5 What do you like best about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and with clients, and offers a wide range of tools without feeling complicated. Review collected by and hosted on G2.com. What do you dislike about Front? So far, there isn’t much that stands out as needing improvement. The platform already offers a wide range of features that can be applied across different types of businesses. If anything, enhancing inbox categorization could make it even more efficient. Overall, it’s an excellent communication tool. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front solves communication issues between staff members by allowing the option of discussions. Like text messaging but more professional, colleagues can quickly message one another. It's also beneficial to tag others or share someone in an email thread so they can see exactly what is going on. So far it's one of the best communication tools the firm has worked with! Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-6911549/official_response/edit) Thank you for your review! 🙌 We're thrilled to hear that the team has been enjoying the collaboration and organisation features, and really appreciate you taking the time to share your feedback and experience with Front! 😊 3/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 5/24/2026 "ACCESSIVE BILLING ALL ADDONS YOU PAY EXTRA AND YOU GET STUCK IN 1 YEAR CONTRACT" 0/5 What do you like best about Front? The features are good, the app is stable, and the feature set keeps growing over time. Review collected by and hosted on G2.com. What do you dislike about Front? Extremely overpriced, and the pricing is very complicated. They ask you to pay separately for every feature. They will lock you into a contract, and any new features released after your signup date are only available at an extra cost. Even with a simple email, they will flip before renewing your contract for another year. There is no flexibility at all. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? We bought it because we liked the features and believed our business would grow along with the app. However, we ended up stuck in the contract: all add-ons were paid, and the base subscription we were already paying for was heavily priced, leaving no room to add anything on top of what we already had. We ended up paying over $30,000 a year under the contract, with zero flexibility from the company. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12866221/official_response/edit) Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with pricing and contract flexibility did not meet your expectations. Our pricing structure is designed to support a wide range of workflows and advanced capabilities, though we recognize this can sometimes feel complex. Your feedback regarding add-ons, renewals, and overall flexibility has been shared internally with the appropriate teams, as we’re always looking for ways to improve both our product experience and customer relationships. We truly appreciate you taking the time to provide this feedback, as it helps us continue improving. Additionally, we’d encourage you to reach out to support@front.com regarding your contract and pricing concerns so the team can review your specific situation further. Validated ReviewerSource: Organic JC Juan C. Carrier Sales Logistics and Supply Chain Mid-Market (51-1000 emp.) 12/21/2025 "Effortless Team Collaboration with a Unified Inbox" 4/5 What do you like best about Front? What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox Review collected by and hosted on G2.com. What do you dislike about Front? One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front addresses the challenge of scattered and difficult-to-manage communications by consolidating all team messages, be it email, chat, SMS, or shared inboxes, into a single platform. This integration makes it much simpler for teams to collaborate effectively. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12125941/official_response/edit) We really appreciate you taking the time to share such detailed feedback, Juan! 😊 It's great to hear that Front's unified inbox is helping your team stay organised and collaborate more effectively. Thank you also for sharing your experience on the learning curve and rule setup in Front 🙏 If you ever get stuck or just need a hand refining a rule, our Support team is here to help! You can reach us at support@frontapp.com 👍 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 3/5/2026 "Excellent Team Collaboration with Clear Visibility into Assigned Email Threads" 4.5/5 What do you like best about Front? Team collaboration is a big plus, especially the ability to hide email chains that are assigned to another team member while still having the visibility to look up and review those same email communications when needed. I also appreciate being able to mention a team member in internal comments. It helps cut down on the overall number of emails by reducing forwarding and eliminating the need to reply just to Cc someone on my team. Those comments are also useful for leaving a note to my future self so I can quickly pick up where I left off. Review collected by and hosted on G2.com. What do you dislike about Front? The AI response assistant still has a long way to go. The suggested responses often use the wrong persona, misidentify assigned action items, and in many cases have me replying to myself to answer a question I asked a client or colleague. I also wish the open emails bar would show who sent the most recent message, rather than repeatedly bolding every name starting with the person who originally initiated the email chain. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? This solves the problem of colleagues not knowing which of my team members to contact. They can simply email one address for any requests related to my department, and someone on my team takes ownership and manages the email thread from there. It also makes backup and coverage much easier when a team member is out of the office, since requests still come into the same place and can be picked up by someone else. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12443448/official_response/edit) Thank you for sharing such detailed feedback! We’re glad to hear that Front’s collaboration features, like assignments, internal comments, and shared visibility—are helping your team stay aligned while reducing unnecessary forwarding and duplicate communication. It’s great to know this setup makes ownership clear and ensures smooth coverage when teammates are out. We also truly appreciate your candid feedback on the AI response assistant and the open emails bar. Improving AI accuracy, tone alignment, and action recognition is a big focus for us, and insights like yours are incredibly valuable. Thanks again for taking the time to leave such thoughtful input, we’re glad Front is helping your team stay organized and responsive! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Titus Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Titus Z.") TZ Titus Z. Bookkeeper Small-Business (50 or fewer emp.) 5/7/2026 "Effortless Email Management with Room for Improvement" 4.5/5 What do you like best about Front? I like the interface of Front. It's much better than the normal platforms we use to send emails. I also like the templates. That's also one thing that I like. It's very simple and easy to use. Review collected by and hosted on G2.com. What do you dislike about Front? I think the rule setting could be improved, especially with shared inboxes. Sometimes messages that should come directly to my inbox don't, and I end up missing them. The notification doesn't always come through, which can be surprising if a client says I haven't responded. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I use Front to solve scheduling problems by integrating everything, including calendars and templates, making email communication easier. It also allows access to shared inboxes, ensuring I can get necessary information even when team members are absent. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12772672/official_response/edit) Thank you for sharing your experience! We’re glad to hear that Front’s interface and templates are making email management simpler and more efficient for you. It’s great to know that shared inbox access and integrations are helping your team stay connected and keep workflows moving smoothly. We also appreciate your feedback on rules and notifications. We understand how important it is to ensure the right messages reach you at the right time, and your input helps us continue improving reliability and control in these areas. Feel free to reach out to our Support Team on this to see what we can do here. Thanks again for taking the time to leave a review, we’re happy Front is helping streamline your communication and scheduling! 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