--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2507 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,507 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Very useful for our purpose **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Front?** The way everything gets sorted automatically once you have everything setup with tags and rules. Sending messages to teammates within messages to communicate important parts or request help. Connecting with our tools in our company makes things much simpler. **What do you dislike about Front?** Opening messages in a separate window makes things more clunky and limited. The tools sidebar is very crammed. **What problems is Front solving and how is that benefiting you?** Brings all communication together surrounding our client support and our teams both near and far **Official Response from Patrick V:** > Thank you so much for your review! We're thrilled to hear about the features that are benefiting your team, and we truly appreciate the feedback you've shared with us. We're always eager to learn about what's working well and how we can make things even better in the future. ### 2. Integrations of excellent tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Front?** Initially, the first time I took this survey, I had done it in English. I had said that in general, my experience with this email platform was highly positive. Its user-friendly interface, advanced features, and commitment to security and support made managing my emails very easy. I found it to be a reliable and efficient tool for both personal and professional communication. But I must add that now that I've been using it for a longer time, I love it more every day. I use it every day at work, and it greatly facilitates organizing my assignments. And now they have added a tool that implements AI to improve messages to preference. And to summarize a conversation, thus making better use of time. It is very easy to understand its use, it is intuitive, managing tasks is very easy. Customer support is good, they always keep you informed, there are even courses so you can fully understand the tools. In the process of integrating a new email application, everything is going very well. The interface is intuitive and easy to use, and the advanced features have made managing my emails easier. I am satisfied with the performance and efficiency of the tool, both for personal and professional use. **What do you dislike about Front?** Now that I've been using it for a longer time, I still maintain that the tags should be more customizable, like adding more colors or a more original way to personalize them. It would also be fantastic to be able to create folders for what is assigned, so that assignments of the same category are in the same place. The WhatsApp chat tool still doesn't work very well, I know it's new, and I have my expectations set on it. **What problems is Front solving and how is that benefiting you?** The ability to distribute tasks and track their progress is immensely beneficial, as it optimizes collaboration and ensures efficient workflow management. With this ability, I can delegate responsibilities to team members, monitor their progress, and quickly address any potential obstacles. This not only fosters a more organized and accountable work environment but also contributes to the team's overall productivity and success. **Official Response from Patrick V:** > Hi there, thank you for taking your time to leave helpful feedback for our team! The additions you mentioned are really great and thoughtfully explained for us, and we'll be more than happy to relay this to our Product team! ### 3. Better than the rest! **Rating:** 5.0/5.0 stars **Reviewed by:** Justine R. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Front?** I was very partial to outlook for the shortcut cababilities and the overall look and feel of the program. It wasn't an option for us to use with my company but we were recommended Front to use and quickly surpassed my expectations. Being able to create rules and connect other email inboxes in ingenius not to mention the ability to have a chat with your team about the content without exposing the conversation to the sender and without having to forward the message. I absolutely love this program! **What do you dislike about Front?** There are no downsides to Front that I have encountered. **What problems is Front solving and how is that benefiting you?** Routing group email boxes **Official Response from Otto B:** > Wow! Justine, thank you so much for your kind words. We really appreciate it! ### 4. I find that front is practical and ergonomic **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas T. | legal assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Front?** i like the way to communicate with my collegues **What do you dislike about Front?** i dont like the way to research an email in my inbox **What problems is Front solving and how is that benefiting you?** the communication is better **Official Response from Patrick V:** > Thank you for taking time to leave your review, Nicolas! We appreciate you letting us know how Front has been helpful for your team's communication. Definitely feel free to let us know if our Support team can assist with any issues that come up: https://help.front.com/en/contact-us ### 5. I like front because I use this for the work **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Apprentice legal associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Front?** The most helpful about Front is the tags **What do you dislike about Front?** The conversation is the thing i dislike the most **What problems is Front solving and how is that benefiting you?** The rapidity of the message between the employee **Official Response from Otto B:** > Thanks for the review! ### 6. OMG Front!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Front?** Front has been an amazing tool. It allows me to review emails in a new way I didn't think was possible due to the format & structure of the platform. **What do you dislike about Front?** as of right now there is nothing i dont like about the platform **What problems is Front solving and how is that benefiting you?** I am a fan of the data analysis & the communication amoungst team members. I love the fact that you can anser team messages & tagg team members in an email thread, with out disrupting the email thread. ### 7. Analytics reports are very useful for performance improvement and client understanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Sara A. | Ejecutivo de cuenta // Client Success Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Front?** The reporting and analytics features provide valuable insights into customer traffic and behavior as well as team performance allowing for data-driven decision-making and improvement opportunities to be executed regarding customer support enhancement. Front is easy to use and implement for businesses of different sizes and it's a tool that will allow you to have everyday support with your clients allowing you to adapt it to what you want to prioritize. **What do you dislike about Front?** The mobile app doesn't include all the functionalities available in the online version **What problems is Front solving and how is that benefiting you?** It simplifies the collaboration among team members ensuring the inquiries are replied in a timely manner. **Official Response from Otto B:** > Thanks for taking the time to leave your review! We're so glad Analytics are helping make your team more effective and efficient! Please feel free to submit any feature requests you may have for Front here: https://front.ideas.aha.io/ideas, even those mobile features :-) ### 8. INFORMATION CONVEYED EFFICIENTLY **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian T. | TRACKER, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Front?** The best thing of Front is its practicity and how the system runs so fast **What do you dislike about Front?** I can't complaint about front since in comparisson with other platform for emails I have found front easier, fast and well developed **What problems is Front solving and how is that benefiting you?** The miscomunication between our business and our customers **Official Response from Otto B:** > 🙌 We're so happy to hear that you're enjoying Front, Sebastian 😊 Thank you so much for taking the time to share your thoughts! ### 9. Good Communication Guide **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Front?** Very Informative and accessible to the Generation X Generation ... **What do you dislike about Front?** Cant find anything yet ... Only Been employed for two months **What problems is Front solving and how is that benefiting you?** Communication **Official Response from Otto B:** > We truly appreciate you taking the time to share your positive experience with Front. We're delighted to hear that you're finding it so informative and beneficial, even within your first two months! ### 10. Much More Fun in Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Erin-Jae T. | Domestic Operations/Communcations Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Front?** It's very intuitive and user friendly. I especially enjoy the option to snooze and archive through my emails as needed. **What do you dislike about Front?** More cusomization options, and certain Outlook staple details are missed. **What problems is Front solving and how is that benefiting you?** The main problem of keeping the mailboxes cleared and organized is aided by the snooze and archive options the most. **Official Response from Patrick V:** > Thanks for your review! We really appreciate your review! It helps us understand the features that have been working great for users. Additionally, please feel free to submit any feature requests your team may have for our Product Ideas Portal here: https://front.ideas.aha.io/ideas. Some of the best additions and improvements to Front have come from users like yourself! ### 11. Very Collaboration Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen R. | Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Front?** The ease of sharing emails with my team and being able to have higher visibility **What do you dislike about Front?** Front can be a learning curve for most people understanding archives and snoozing and where to set up out of office. **What problems is Front solving and how is that benefiting you?** It is helping communicate with my teammates **Official Response from Otto B:** > Hi Stephen! Thanks so much for the honest opinion, and great review. ### 12. Amazing, User-friendly, and Excellent app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Front?** The most helpful feature of Front is the Tags, because I like organizing my emails and clean it up by archiving it (that means I'm already done with that email/task). With tags, I can easily go through the emails and find what I am looking for and the second I love about Front is how I can just put comment on an email and tagged my colleagues if I have something that I needed to ask, this saves a lot of time and avoiding misunderstandings. Lastly, their customer support is superb! **What do you dislike about Front?** I don't have a dislike but I do have a suggestion. I suggest this a while back, please have an automatic translation button. **What problems is Front solving and how is that benefiting you?** Front is helping me with email managing and communicating with my colleagues. **Official Response from Patrick V:** > Thank you for leaving your review! We appreciate you sharing how helpful Front has been for your team! It helps us understand the features that have been working great for users. Additionally, please feel free to submit any feature requests your team may have for our Product Ideas Portal here: https://front.ideas.aha.io/ideas. Some of the best additions and improvements to Front have come from users like yourself! ### 13. A new way to handle your email and communications internally **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Front?** I love the feature where it feels like you can chat and go back and forth within the email without creating the cumbersome thread. This is probably my most favorite feature of all. **What do you dislike about Front?** If not everyone is using it, it can get confusing. If there's no consistency sometimes, and that's on waiting for everyone in the company to get up to speed with it and be consistent with either responding like we all know how to respond to emails or using the "chat-like" feature. Then there's also the transition from Gmail to using Front which is another learning curve. I don't like how my emails don't seem to start at the very top in my inbox. I always have to scroll to the top to get to the most current emails. **What problems is Front solving and how is that benefiting you?** Front is solving organizing our company's internal folders and communication. It's helping us streamline things. **Official Response from Otto B:** > We're thrilled to hear you're enjoying Front's agility between email and chat! Transitioning from Gmail to Front, we understand it can be an adjustment so we provided helpful tools such as Front Academy and our Help Center as learning resources, please feel free to check them out! https://academy.front.com/app & https://help.front.com/en Regarding custom sorting, I've included a direct link to one of our Help Center articles on how to adjust this setting and options https://help.front.com/en/articles/2144 ### 14. The experience using the platform is very seemless. **Rating:** 5.0/5.0 stars **Reviewed by:** Danica S. | Dispatch Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Front?** I like how easy and organize it can be since I deal with lots of email. There are also lots of different cionvenient features. **What do you dislike about Front?** I can't think of any challenges in using the platform. **What problems is Front solving and how is that benefiting you?** I can't remember seeing any problem with the platform. I am confident that if there are any, the developers are working on it given how smooth the application. **Official Response from Otto B:** > Wonderful! Managing emails shouldn’t be a struggle and we're thrilled to hear we've made this a seamless experience! 😃 ### 15. it's easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Chedia G. | Alternante en comptabilité, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Front?** efficiency, speed, the number of available features **What do you dislike about Front?** everything is fine, nothing to report, or add an option for rephrasing like on chat gpt **What problems is Front solving and how is that benefiting you?** It generates emails for us, it's convenient and saves a lot of time. **Official Response from Patrick V:** > Thanks for your review, Chedia! We appreciate you taking the time to leave your review of Front to let us know how helpful the app has been for your team. It's always great to hear back from users to let us know what is going well for them! ### 16. Tag is really a good function to me - an allodoxaphobia and saved by the new way of sorting email **Rating:** 4.5/5.0 stars **Reviewed by:** Summer L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Front?** The tag function is really useful since most of the time it's not easy to define my tasks into common categories, as some of them are involving cross-function content. With tags I could easily put them into several places I thought suitable so that saved me from deciding which folder I should put in. Another thing I like is the emoji of tags! Some lovely icons make a better visulization of folders and will make me a good mood. **What do you dislike about Front?** First one is the notification, seems we can not turn off the poping up of some kinds of emails, thus a little bit bothering. Second is the calender function is not as user-frendly as Outlook, we still tend to use Outlook for any meeting scheduling. **What problems is Front solving and how is that benefiting you?** It's easier to sort and clean the emails in the inbox for me at least. The functions are straight forward and easy to hands on, interface is clean and well organized. **Official Response from Otto B:** > Thank you so much for taking the time to share your thoughts and feedback in this review, Summer! 😊 We're so glad to hear that Tag organising has helped in such a way! Adding emojis to Tags makes us happy too! 😄 We really appreciate the feedback on the calendar, and would love to help further with your notifications if we can. Please don't hesitate to reach out to us on https://help.front.com/en/contact-us and our Support team will be happy to assist 🫡 ### 17. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Front?** The front has very good features, and most importantly, it's user-friendly. **What do you dislike about Front?** Some users report performance issues and limited reporting capabilities. **What problems is Front solving and how is that benefiting you?** . The app integrates multiple communication channels (email, chat, SMS, etc.) into a unified platform, helping teams manage messages more efficiently. **Official Response from Otto B:** > Thank you so much for your review! We are delighted you are enjoying using Front! ### 18. Good but not enough functionality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Front?** The ability to tag people in emails **What do you dislike about Front?** email search is very complex, you can't find the email directly and it's even more difficult in a shared mailbox **What problems is Front solving and how is that benefiting you?** the use of tags and assignments the response via AI but it must always be corrected **Official Response from Otto B:** > Thank you for your feedback on your experience with Front! We greatly appreciate that you took the time to share your thoughts. Regarding email search, you can contact our Support team at support@frontapp.com if needed. We could potentially help you refine your search criteria for better results 😊 Thank you again! ### 19. Front Utilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Front?** Front has helped me to communicate in a better way with my teammates and provide continuous updates, in order to keep the things in control. Also, it is easy to understand, it provides information organized. **What do you dislike about Front?** Sometimes it get harder to understand information when Front create new emails when we change title and subtitle. **What problems is Front solving and how is that benefiting you?** It solves the problem of keep our clients updated in real time, request updates and manage our businees. **Official Response from Patrick V:** > Thanks for taking the time to leave your review! We're happy to hear how helpful Front has been for communicating with your teammates! However, if you encounter any issues that we can help with, feel free to let our Support team know here: https://help.front.com/en/contact-us ### 20. Front Software: A User-Friendly Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jose P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Front?** What I appreciate most about Front is its user-friendly design and intuitive interface. Navigating the platform is a breeze, making it easy to access and manage messages seamlessly. The low data consumption is a standout feature, ensuring efficient use of resources. Whether I'm on my mobile device or accessing it through the web, Front's accessibility remains consistent, providing a versatile and convenient communication experience. **What do you dislike about Front?** I've encountered a few challenges with Front that revolve around the ease of finding old messages, archiving, and importing contacts. The process of locating old messages can be somewhat cumbersome, and archiving messages is not as intuitive as I would prefer. Additionally, the contact import feature seems to pose some difficulties. **What problems is Front solving and how is that benefiting you?** Front effectively addresses communication challenges by offering a user-friendly platform with an intuitive interface. This has significantly streamlined my messaging experience, making it easy to manage and respond to messages efficiently. The low data consumption is particularly beneficial, ensuring optimal performance and resource efficiency. **Official Response from Patrick V:** > Thanks for leaving your review, Jose! While we're happy to hear what has been working great for your team, we'd be glad to assist you with any technical issues you encounter if you'd like to reach out to our Support team here: https://help.front.com/en/contact-us ### 21. Forget about the regular EMAIL page! **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Front?** The things I like the most about Front is that you can assign the mails or tag to your coworkers or the person that need to see it. Its very easy to use you just sign in with your corporative email and just like that it's integrated with outlook or other mail service you use and its ecosystem is very friendly and simple to use, It works fluently and its barelly never failing and if it does the program support solve it very quickly, I use it every day on my daily basis and I've never use outlook to be honest. **What do you dislike about Front?** The only thing that I dislike about front is when te Emails thread merge and you can't send an email from your user. They need to solve that issue. **What problems is Front solving and how is that benefiting you?** It helps me to see all the emails I need to see and reply, assign the ones that are for other people and tag or put a comment on some email to have a more deeply knowlodge about the info shared on it. **Official Response from Patrick V:** > Thanks so much for sharing this terrific review! We'd love to hear more about any ideas you have for improving Front - please feel free to submit these through https://community.front.com/ideas ### 22. Great communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Front?** I like the most of the front is that you can archive, assign, and save emails for later. Additionally, you can choose tags with different names and write comments in the same email you were assigned. **What do you dislike about Front?** Sometimes front is slow due to some updates; however, it is still fast when it comes to recovery. **What problems is Front solving and how is that benefiting you?** They are trying to avoid crashes, and it really benefits me since I'm in active communication with our client and my teamwork. **Official Response from Otto B:** > Thanks for the review, Daniel! We appreciate the feedback as well. ### 23. Front Streamlines our customer relations as well as how we communicate internally! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Front?** I love how Front brings all of our communication into one spot! It greatly streamlines how quickly we can respond to the customers and keep our communication organized. Highly recommended and extremely valuable. **What do you dislike about Front?** I personally don't have any issues currently with Front. They are constantly improving the platform. Every once in a while there will be some type of glitch or something. However their tech team is always quick to get it fixed. **What problems is Front solving and how is that benefiting you?** It solves the problem of communicating with team members about different customers and tasks. It allows us to work together to help one customer more quickly. It also allows a "work from home" potential to our business. **Official Response from Otto B:** > Thank you so much for this wonderful feedback! We really appreciate you taking the time to write up such a thoughtful response, and hope that work from home is in your near future! ### 24. Very satisfying experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Front?** Its ease of use, there are plenty of features that make work easier for frequent use. **What do you dislike about Front?** I don't see any particular drawbacks. **What problems is Front solving and how is that benefiting you?** Dissatisfactions and the management of email priority to be processed via tags **Official Response from Otto B:** > We are really glad to hear you find Front easy to use. Please let us know if you have any other questions! ### 25. A wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** What I appreciate most about Front is the feature that allows us to add tags to our conversations. **What do you dislike about Front?** It is a bit difficult to handle. **What problems is Front solving and how is that benefiting you?** One can have more contact and more easily than with another messaging application. **Official Response from Otto B:** > Hello, thank you very much for your feedback! We are delighted that you enjoy the tagging conversations! If you need help with Front, please contact our support team at support@frontapp.com and we will be happy to assist you! ### 26. Front has been a tremendous help in getting me up to speed at my new job! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Front?** The main thing I love about Front is that it allows me to easily collaborate with my manager. We're a fully remote company so having the ability to tag my manager in emails that I need support on and share copy that we can collaborate back and forth on has been a game changer. I also love that you can set follow up reminders by archiving an email until a set date. **What do you dislike about Front?** To be honest, there really isn't anything at the moment that I dislike. I guess if there was one thing, I had a hard time figuring out how to mark an email as unread at first. This may be just user error though, since I soon as I figured it out I went, "oh duh!". Overall, I'm a huge fan of Front! **What problems is Front solving and how is that benefiting you?** As a fully remote company, Front is allowing my team and I to collaborate on customer emails. We also use it for our shared Customer Success email alias. **Official Response from Otto B:** > Hello! Thank you so much for your review for Front! We are so happy to hear that it is helping your company build remotely yet still work closely and collaborate as a team! ### 27. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth U. | Administrative assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Front?** Its easy to use and reply to new emails as they come **What do you dislike about Front?** Nothing I can think of at the moment, havent had a bad experience **What problems is Front solving and how is that benefiting you?** Beijg able to connect with others when needed **Official Response from Otto B:** > Love to hear this-- thanks for the feedback, Elizabeth! ### 28. Great tool to use with teams **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Front?** I love that Front allows my team to manage our support inbox as a remote company that has employees across the country. We often use the comment section under the emails to make sure we can align on a problem before we reply to a message. We can assign messages to individuals based on their level of expertise. **What do you dislike about Front?** The one thing I wish would be easier is the sequences, I would like to go back and send the same email to an updated guest list instead of having to create a new sequence. **What problems is Front solving and how is that benefiting you?** My team uses Front to communicate travel needs for educators who attend our in-person training event. We have a team of five people managing the inbox in three different time zones so assigning the email to people and labeling emails is a great feature we use often. **Official Response from Otto B:** > Thank you so much for taking the time to share this review, Diana 😊 We're thrilled to hear that the team is enjoying Front, and taking full advantage of the collaborative features! Regarding your mention of Sequences, please don't hesitate to submit a feature request on our Public Ideas Portal here: https://community.front.com/ideas 🙏 We really appreciate your feedback, thanks again! ### 29. Good tools but evolutions needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Front?** Shared inbox, Move to function and be able to discuss and sent mail in the same request **What do you dislike about Front?** Difficult to find something when using searching function **What problems is Front solving and how is that benefiting you?** Centralization of informations and way to communicate with our customers and with collegues **Official Response from Otto B:** > Thank you so much for taking the time to share this review and feedback! 🙏 Regarding your comment on the Search function, please don't hesitate to reach out to support@frontapp.com whenever you're having issues finding something. We're always happy to help, and can also share the feedback directly with our Product engineers on your behalf! Thank you again and happy holidays! ### 30. Enhanced and Changed Our Way of Work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Front?** I love the colloboration and oversight / support that is possible with Front. Before when we were just in Outlook, the amount of eyes and minds that could be leveraged were limited on client work. Now with Front after an easy implementation and adoption process, we are able to support one another and colloborate more seamlessly and provide our clients with better deliverables. It is easy to colloborate with the tagging and @ing / commenting features. **What do you dislike about Front?** The integration between the Outlook calendar and Front is a bit of a roadblock. I still use Outlook to manage my calendar because I prefer the interface more and the ability to book rooms in my office and see when others are available. **What problems is Front solving and how is that benefiting you?** It is solving a previous lack of visibility and colloboration that was not possible in Outlook. If you were not CC'd on an email, you might never know what is going on for a client. Now we all have visibility into all requests. **Official Response from Otto B:** > Thanks so much for the feedback! We're so glad to hear you're using Front to better collaborate with your team. Please share your calendar feature requests with us here: https://community.front.com/ideas. ### 31. Compact **Rating:** 5.0/5.0 stars **Reviewed by:** Morris S. | Client Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Front?** Ease of integration with other software apps **What do you dislike about Front?** Sometimes there needs to fixes made by our IT team **What problems is Front solving and how is that benefiting you?** Helps to work with a shared inbox enviroment. ### 32. Full of options **Rating:** 5.0/5.0 stars **Reviewed by:** Beto G. | Parts manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Front?** I like that you can have a private conversation within an email thread that looks like a chat. **What do you dislike about Front?** The tags are not very visible. They blend in with everything else's around it **What problems is Front solving and how is that benefiting you?** Group inboxes are helpful **Official Response from Patrick V:** > Hi Beto, thanks for your review! It's awesome to understand what features our users really find to be useful. If your team has any feature requests that could improve your experience with Front, feel free to let our Product team know here: https://front.ideas.aha.io/ideas ### 33. god **Rating:** 5.0/5.0 stars **Reviewed by:** Abdou C. | accounting, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about Front?** what i like most about Front is being able to share messages quickly **What do you dislike about Front?** someties there is some lag when i receive a message on gmail and on front **What problems is Front solving and how is that benefiting you?** i don't have notice problems **Official Response from Otto B:** > Thank you so much for taking the time to share this feedback, Abdou 🙌 We're thrilled to hear you're enjoying using Front. As you've mentioned, there can sometimes be a (very) short delay between receiving a message in Gmail, and it then syncing over to Front. However, this should not be long enough to impact your usage of the platform. If you ever start getting longer delays, or they become recurrent, please don't hesitate to reach out to our support team for assistance. You can reach us on support@frontapp.com. Thank you again, and happy new year! 🥳 ### 34. Great experience Declan was very helpful to work with **Rating:** 5.0/5.0 stars **Reviewed by:** josephine B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Front?** I love the easy to use tags and rules to help my team stay more organized **What do you dislike about Front?** I wish you could tag outside users in emails like you can with outlook **What problems is Front solving and how is that benefiting you?** shared inbox sorting and ability to pull metrics by team member **Official Response from Otto B:** > Happy to hear you're enjoying the benefits of Front's tags and organization features, and we'll be sure to pass your kind words on to Delcan! 😉 Thank you for your feedback about the ability to tag external emails, we've received this request before and we'll certainly pass this on to our product team. ### 35. This App is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Frances Jooleet S. | Collections Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Front?** Front is very convenient to use. It has all the features you need. All in one! Easy to navigate, you can easily communicate with your workmates and delegate tasks. **What do you dislike about Front?** None. There nothing that I dislike about Front. **What problems is Front solving and how is that benefiting you?** Delegating tasks. I have several workmates same shift as me and Front helps us to assign tasks accordingly without us doing it all at the same time. **Official Response from Patrick V:** > Hi Frances, thank you for taking the time to leave your review! We're glad to hear that your team finds Front helpful, but if your team experiences any issues at all, please feel free to reach out to us! ### 36. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Front?** Very user friendly and amazing. It promotes accurate and accessible communication between supplier and customers. And it gives very comprehensive instructions and function that can be easily access by the user. **What do you dislike about Front?** None, I think all is good when I am suing this app. **What problems is Front solving and how is that benefiting you?** We are able to effectively and efficiently communicating to our suppliers and customers. We can also easily sort all the messages and as per categories. **Official Response from Otto B:** > Thanks so much for your feedback Jonathan! Glad you are enjoying Front! :) ### 37. Simply delightful experience to draft support responses and collaborate with others **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Front?** - It's a very thoughtful and easy experience to draft and select the necessary response to the ticket. - I love the AI features to change tone—a lifesaver. - Be able to link tickets and chat/real-time actions with colleagues (knowing they're reading the ticket or replying). **What do you dislike about Front?** Since we're a small company, not much.  But it can easily be overwhelming at busy times since there's not really a 'focus mode' in the web version (that I know of)—all messages can come in real time and pop up in your field of vision when you're already drafting a message—even with pop-outs. **What problems is Front solving and how is that benefiting you?** Customer support workflows - that is better than a simple email client with no real-time collaboration options. **Official Response from Patrick V:** > Hi there, thanks for leaving your review of Front! We're happy to hear how beneficial Front has been for your team, but please feel free to submit any feature requesrs your team may have for us here: https://front.ideas.aha.io/ideas ### 38. very good platform, allows good tracking of these emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Front?** be able to archive and unarchive, or snooze emails. spell check. **What do you dislike about Front?** the emails that sometimes don't send, but it's really very rare **What problems is Front solving and how is that benefiting you?** improve the spelling of the emails **Official Response from Otto B:** > Thank you for your opinion! ### 39. Excellent, useful tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Front?** Multi platform. Makes it easy to respond whenever I need to. **What do you dislike about Front?** Android message templates are broken. Makes answering tickets harder **What problems is Front solving and how is that benefiting you?** Helping out users have a seamless experience **Official Response from Otto B:** > Hey there, thanks for the review! I'm not seeing that we have an active bug for Message Templates being broken on Android. If there's a bug, we'll want to fix it right away! Can you write into support@front.com with a screenshot or recording of the bug? Our team can work on addressing it ASAP. :-) ### 40. Fluid and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Front?** Be able to add tags and have the snooze option **What do you dislike about Front?** Honestly, I have no unfavorable opinion. **What problems is Front solving and how is that benefiting you?** Being able to share emails with colleagues is very convenient **Official Response from Patrick V:** > Thank you for leaving your review of Front! We're always thrilled to hear what features are really helpful for our users, and we appreciate the kind words. It is really important for us to understand what is working well for users! ### 41. Reactivity and speed ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Front?** The powerful of the experience to have a good productivity **What do you dislike about Front?** Nothing, it's juste difficult to assimilate at the debut. **What problems is Front solving and how is that benefiting you?** The possibility of snoozed emails or conversations to have a good following **Official Response from Otto B:** > Thanks for the review! Glad you're finding yourself super productive! ### 42. New effective tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Front?** I find that the tag and snooze system are quite effective and useful. **What do you dislike about Front?** The handling of the tool is difficult **What problems is Front solving and how is that benefiting you?** It is simpler to share a conversation as well as emails **Official Response from Otto B:** > Merci beaucoup d'avoir laissé votre avis ! ### 43. Wonderful program providing personal assistance at the click of a button. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Front?** I love the AI feature when composing emails. **What do you dislike about Front?** Setting up rules was a bit more time consuming but once I understood the process I was able to succesfully set up my rules. **What problems is Front solving and how is that benefiting you?** Front is providing me with a uniform way of communicating with customers in a style that matches my piers. **Official Response from Otto B:** > Thanks so much for sharing this feedback with us, Michelle. It's great to see you're benefitting from our AI features. If you ever need assistance with your rules, please reach out to our Support team on support@frontapp.com. ### 44. Time saving effective system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Front?** tagging and auto assingment emails -very helpfull **What do you dislike about Front?** not being able to @ people in emails is the only thing **What problems is Front solving and how is that benefiting you?** helping the team be able to manage emails in a busy inbox system **Official Response from Patrick V:** > Thanks for taking the time to leave your review! It's great that Front's tagging and auto-assigning features have been helpful for your team; however, please feel free to send over any feature requests that your team has for us to review here: https://front.ideas.aha.io/ideas ### 45. Once you're set up, you're away! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Front?** Easy, accessible templates across inboxes and teams **What do you dislike about Front?** It's a little pricey for a small business **What problems is Front solving and how is that benefiting you?** Multiple team members being able to access the same shared inbox and email templates **Official Response from Patrick V:** > Thanks for leaving your review for us! It's great to hear the features that are really assisting teams in regards to collaborating across inboxes and teams. If your team encounters any issues we can assist with, please feel free to let our support team know here: https://help.front.com/en/contact-us ### 46. User friendly and always improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Corrisa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Front?** The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively without use of any other email programs and are utilizing it for their entire workday. One thing I love is that they are always working on improvements and new features. You can even add your ideas for upvote into the community pages and will receive email status updates. **What do you dislike about Front?** For users that are coming out of a program like Outlook, there is a bit of a learning curve and it takes some time to adjust to the vast array of features **What problems is Front solving and how is that benefiting you?** We are no longer having siloed conversations or extensive email chains. We can all collaborate in one place and utilize the comments section to eliminate additional emails. Front chat and knowledge base have also solved the issue of "too many software programs". We've been able to consolidate several other areas. Overall, this has created time saved, efficient workflows, and cost savings. **Official Response from Patrick V:** > Hi Corrisa, thank you for your insightful review! Our Product team definitely received feedback about learning curves that users encountered when setting up and getting used to working with Front, and we've set up Front Academy for users that would like assistance for getting set up in Front: https://academy.front.com/app ### 47. Front Offers a New Way to Handle Email **Rating:** 4.0/5.0 stars **Reviewed by:** Susan T. | Associate Manager - Operations, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Front?** Tags in Front make it a lot easier to find an email that you have archived. The Comment option on emails has made a huge difference in collaborating with coworkers. I have been training a newer employee. When they have a question on an email they can add a comment to me or they can subscribe me to the email chain. I can then review any questions they have. I can take over an email they are writing to add/change with any updates. With other email services they would need to forward me the email and then I would need to forward and email back to them. This definitely streamlines working together on emails. The feature of creating tags and setting up rules on who specific tags should be assigned to is a great feature. We use a group email box that four different people need to review. We set up specific tags based on the sender email address to determine which user the email should be assigned to. There are some emails we can't create tags for as there is overlap, but there are a limited number of emails that stay in the group email without being assigned. That makes it more manageable to see which emails might be your responsibility. The snooze feature in Front is very helpful. I might need to wait a few hours or a day or longer until I can respond to an email because I am waiting on another event to happen. I can snooze an email to come back into my inbox to whatever date and time that I know I will be ready to review the email again. There is a Starred section that is handy for parking emails if I know I am going to need to refer to that email and don't want to have to search through the archived emails. It is easy to put your status to out of office, so the emails that come in to the group box don't assign to you. Instead, those emails will sit in the group email so the other team members can work on the emails when you are out of office. The implementation process was seamless. All of my emails from my old email system came into Front with no issues. I was able to integrate my daily work with emails and my calender into Front on day one. The integration with our old email system was seamless as well. I use Front every single day nonstop through the day. I can access Front on my cell phone as well in case I need to look at my calenar or review an email when I am away from my laptop. The customer support is amazing. We have a team at our company that we can email any questions we have. If we have any recommendations or complaints, they can go directly to Front to share those ideas. **What do you dislike about Front?** The way the email chain flows can be confusing. Sometimes it seems the latest email in a chain does not show at the top and you have to look through the whole chain to find the latest email response. I believe there are other ways to group email chains but have not been able to understand how the different options work. **What problems is Front solving and how is that benefiting you?** Front is solving the issues of having a team inbox. In other email systems there is no easy way to collaborate through email in a group box. The email box often gets cluttered up with emails while someone keeps the email in the box while they are working on the issue. With Front, the email can be moved easily to your assigned box but others from the group can still view the email when needed. **Official Response from Otto B:** > Hi Susan! Thank you for taking the time to share your feedback! We're delighted to hear that our platform has had such a positive impact on your daily workflow. Knowing that features like Tags, Comments, and the Snooze feature have played a key role in streamlining your collaboration and making email management more efficient brings us joy. If you ever need support with email chains, please don't hesitate to reach out to us at support@frontapp.com. We're here to help and can review to ensure everything is running smoothly. Thanks again for your kind words! ### 48. Department transitions to Front **Rating:** 5.0/5.0 stars **Reviewed by:** Simon B. | Customer Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Front?** Visibility and collaboration, enabing us to better service our customers **What do you dislike about Front?** so far we've not encountereed much we cannot overcome **What problems is Front solving and how is that benefiting you?** The ability to see which conversations are assigned to who and how we are perfirming against our SLA to customers is proving to be invaluable. **Official Response from Patrick V:** > Hi Simon, thanks for letting know how Front has been helpful for your team! We're always glad to understand what has been working well for teams, but if you ever encounter any issues, please feel free to let our Support team know here: https://help.front.com/en/contact-us ### 49. Very friendly with what we as a team must do and divide up. **Rating:** 4.5/5.0 stars **Reviewed by:** Valentina Z. | Claims Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Front?** It is very easy to understand and has multiple tools that help me in my daily tasks. **What do you dislike about Front?** Sometimes it is difficult to unassign a conversation and therefore delete someone who was tagged, with the intention that they no longer see the messages that are sent in the chain. **What problems is Front solving and how is that benefiting you?** It allows us to divide the incoming mail in an equitable way according to the disposition of our boss, it also allows us to take possession of it in case someone is on vacation and thus ensure that the customer is always attended. **Official Response from Otto B:** > Thanks so much for the feedback! Glad you're finding it easy to use! ### 50. A very efficient & team-friendly way of managing emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Front?** That it is very user friendly in terms of daily use and all the available features that enable you to keep a better email organization. It is very easy to implement with teams since it allows each user to delegate conversations, organize their inbox and manage email templates as it suits them best. It's the perfect platform that can be integrated to team's workflow without a problem, specially the ones who send and receive hundreds of emails everyday. It is a very complete place where you can keep your contacts database and keep conversations flowing in your business **What do you dislike about Front?** So far there's noting I dislike about Front. Maybe I haven't explored all of its features yet but for the ones I've tried, I don't have any complaints **What problems is Front solving and how is that benefiting you?** It makes it very easy to organize all the emails we receive on a daily basis and that way keep a close conversation with our clients AND team members, no matter how many people need to manage a same inbox. With Front, not a single email gets lost and it makes communitacion pretty efficient **Official Response from Otto B:** > Hello! Thank you so much for your wonderful review! We are delighted its helping you stay organized and enchance your teams workflow! ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+20%3A56%3A08+-0500&secure%5Bsession_id%5D=ddeb4b07-e2f7-4041-913c-aa4c8e10197e&secure%5Btoken%5D=e301dbbe54ce20e455f52634ac9a1110590bef22d82c2d614bccba33227c4e0e&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,733 reviews)