I appreciate the ease of use when reporting any phishing emails or emails that look like a scam. This is so crucial for any users that receive 100s of emails per day and if one looks suspicious, then that ease of use to report it is needed and I am glad Front makes this a priority on the dashboard. Review collected by and hosted on G2.com.

The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an update of an infographic to show the old layouts compared to the new layouts. I also find it very hard to easily set emails to starred emails. I feel like there are many hoops to jump through just to get that to happen. The mobile calendar is still something that needs improvement since meetings that are created recently do not update on the mobile calendar like it does on the desktop application. Review collected by and hosted on G2.com.

The absolute best part for me is the smart commenting feature. I use it constantly. It’s so much better than having these massive, messy email threads with my coworkers just to ask a quick question. You just @ mention them right in the email and solve it there. Also, the assign function is a lifesaver, it stops us from accidentally replying to the same customer twice. The tags and archiving also keep things way more organized than a regular Outlook or Gmail inbox. Review collected by and hosted on G2.com.

Honestly, the only thing that bugs me is the calendar. Every now and then it feels a bit clunky or just doesn't sync up perfectly when I'm trying to schedule stuff. Its not a dealbreaker or anything, and everything else works great, but the calendar could definitely use a bit more work to make it smoother. Review collected by and hosted on G2.com.

The internal commenting is a lifesaver. Being able to @mention a teammate directly on an email thread instead of forwarding things back and forth in Slack has made our workflow so much faster. The shared drafts also help us stay aligned on tricky client replies. Review collected by and hosted on G2.com.

I wish the mobile app was a bit snappier; it sometimes struggles with very long threads compared to the desktop version. Review collected by and hosted on G2.com.

I love how Front is Omnichannel, you can manage multiple message/discussion app alongside the emails in a single interface, with the advanced automation 7 workflow rules. It is easier now for the managers/leaders to track SLA's & smart routing for particular emails with keywords.

Using the helpdesk level of data, it is easier for to measure teammates KPI's, response time & CSAT scores. which provides me enough tools & saves crucial time to address the challenges/roadblocks the team is facing. Review collected by and hosted on G2.com.

while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction between Outlook & Front. if we archive or read an email via Front the response doesn't often talk back to Outlook, sometimes I noticed delay of seconds - minutes in emails reaching Front when Outlook has already received the email. The Search tool is bit chaos currently, its harder to search with in discussions & it lacks advanced search capabilities. Review collected by and hosted on G2.com.

The way we can share inboxes with the team and work on items, tasks, and messages in a seamless, well-integrated manner. Also, templates are great time-saving elements that make some repetitive communication tasks a breeze. The client-centric approach it offers for some projects and companies. Review collected by and hosted on G2.com.

Pricing - we understand that development costs money, but Front became expensive vs. the features they're adding, at least for small businesses and medium-sized corporations. Review collected by and hosted on G2.com.

I use Front for chats, and it lets me communicate with customers easily about any issue they may have. It's easy to use. I also like that I'm able to share images with customers when needed. The initial setup was super easy, I'd give it a 10/10. Review collected by and hosted on G2.com.

{"I would like Front to allow voice chats, like the ones from whatsapp sending voice notes."} Review collected by and hosted on G2.com.

Communication between emails and how everything is sorted out Review collected by and hosted on G2.com.

Fortunately, I like everything about Front. I work with it for 8 hours a day, and it helps me complete my daily tasks. Review collected by and hosted on G2.com.

It's just so simple. Everything is easy to use and all or users are finding it helps them improve response times. Review collected by and hosted on G2.com.

The base plan only supports up to 10 users. We don't need a lot of the AI features but we would need more than 10 users in the future, there is a significant increase in costs with this. Review collected by and hosted on G2.com.

All is in one place, there is no need to change of tool everytime Review collected by and hosted on G2.com.

Sometimes, it's difficult to organize my work. There is one big pool of requests and separate it between emergency asking or not can be difficult. Review collected by and hosted on G2.com.

I like being able to tag colleagues in conversation chains.

I like that I can merge conversations. Review collected by and hosted on G2.com.

Sometimes, when I’m CC’d on an email thread, I end up receiving messages in a separate chain. This can be confusing and can make my inbox feel messy.

No way to automatically log conversations on from on my CRM. Review collected by and hosted on G2.com.