--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2507 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,507 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Front is genuinely my favourite email system I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Owen B. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Front?** Being able to assign things around, helps the customer support team work collaboratively very easily. We use this every single day, and everyone loves it! **What do you dislike about Front?** I'm not a huge fan of the way tagging jobs works, but we are able to avoid using this feature **What problems is Front solving and how is that benefiting you?** We're able to easily share responsibility, meaning that different people can do the work that plays most to their strengths **Official Response from Otto B:** > Thanks for your feedback! We're glad Front makes collaboration and assigning tasks easy for your support team. It's great to hear that Front helps you share responsibilities and leverage individual strengths. ### 2. A fresh and modern way to communicate internally and with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Joan J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Front?** What I like the most is Front's ease of use. You can keep your templates, share inboxes with other teams, snooze messages, and tag internal users under threads, making it a powerful tool for customer-facing teams. It didn't take long to implement. It's an intuitive platform and easy to integrate with other tools. Front became our primary day-to-day tool for internal communication, customer support requests, and sales channels. **What do you dislike about Front?** Nothing to point out at the moment. It provides a different perspective on email tools than your traditional ones. **What problems is Front solving and how is that benefiting you?** As a remote company, it makes our internal communication work smoothly. We can discuss a certain situation with other team members by tagging each other under each thread, simplifying cooperation between remote teams. It also allows cooperation between different functions by having multiple shared inboxes in which every team member can pitch in and provide help. **Official Response from Patrick V:** > Hi Joan, thank you for taking the time to leave your thoughtful review! We're always thrilled to hear abut how useful Front is for users, and we appreciate you letting us know! If your team ever has any feature requests that could prove to be useful for your workflows, feel free to submit those here to give our Product team a heads up: https://front.ideas.aha.io/ideas ### 3. An amazing way to follow up with leads, easy to use and constantly providing new features **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa V. | Senior Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Front?** I like that Front is not just a communication platform, it allows the user to customize the whole experience; the templates are very easy to use, there's a shared template option but you can also have your private templates which really adds value, also, you can easily find customers from your pipedrive instead of having to look them up separetely. Another great feature is the option to 'undo' a sent email, in case you missed to add something, you can stop the email from being sent to modify it accordingly. It's my go-to tool, I use it every day even when I'm off work, because I have the app on my phone to make sure I don't miss anything. So far, I hadn't had to file any type of ticket for customer support so that speaks volumes. In the past, I've had to deal with outdated platforms that don't even inform you that your message arrived or was seen by the other party so I'm glad that this is my company's communication platform for customers, it makes the job just so much easier! And not just communication between customers, but also within our organization, they integrated everything so well; the easiness in which I can tag other team members in conversations with the 'Add internal comment' feature is simply amazing. Thank you for all you do, Front. It's truly an extraordinary tool. **What do you dislike about Front?** There's nothing I dislike so far, if I have any feedback, I'll share it in the future! **What problems is Front solving and how is that benefiting you?** Front helps mantain good and efficient communication with the customer, having both email and sms inboxes all in one. We can easily look up all customer communication, even if you weren't the primary sender so this keeps the process transparent and convnient. **Official Response from Patrick V:** > Hi Vanessa, thanks for leaving your review! We appreciate you taking the time to let us know what is working for your team and how helpful some of the features have been. Definitely feel free to reach out to our Support team if you have any questions or issues that we can help with! ### 4. All the things at the same place, awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Lizth B. | Team Lead, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Front?** Since everything is centralized, we can easily create different views, boxes, and groups. Plus, we have the option to track metrics in real-time. The front page also includes a helpful guide, so you can quickly learn how to use it. We use Front every day, and it's been amazing. It's helping us assign emails to the right people, manage shared boxes, and keep track of metrics as they come in. **What do you dislike about Front?** Honestly, I think they're doing a great job of adding new features, so right now, I don't have anything else to suggest. **What problems is Front solving and how is that benefiting you?** Front is helping us stay organized by bringing all our shared inboxes together in one place. This makes it easy to see who’s handling which emails and allows us to collaborate on drafts in real-time. It’s been a huge time saver and keeps everything running smoothly. **Official Response from Patrick V:** > Hi Lizth, thanks for leaving your review! It's always great understanding the different ways that Front has helped out teams that are using the app, and we appreciate you letting us know! If your team has any feature requests for us, please feel free to submit those here: https://front.ideas.aha.io/ideas ### 5. Easiness and hapiness **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro A. | Sr Cs, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Front?** Pretty easy to use and absolutely amazing software. **What do you dislike about Front?** No downsides, I have everything that i need on this software **What problems is Front solving and how is that benefiting you?** Using the system with my entire team **Official Response from Otto B:** > Thank you so much for the kind words! We’re thrilled to hear that Front is bringing ease and joy to your workflow. It’s great to know that the software is delivering exactly what you need. If there’s ever anything we can do to support you further, don’t hesitate to reach out! ### 6. Smooth communication among colleagues and efficient task assigning **Rating:** 4.5/5.0 stars **Reviewed by:** Ilaria C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Front?** Commenting on emails with other teammates, assigning a conversation to a specific teammate so that no information from the customer gets lost among different colleagues **What do you dislike about Front?** The calendar view and functionalities could be improved **What problems is Front solving and how is that benefiting you?** Before Front we would miss information from clients as they sometimes write various emails to different colleagues. With Front we have solved this issue: there is only one assignee for a specific conversation and you can merge different conversations if you decide so, so you don't have to look among thousands emails. Also, the 'zero inbox' work method is highly efficient and allows me to perform better, always knowing what is still left to do and what is already done. **Official Response from Otto B:** > Hi Ilaria! Thanks for taking time to leave us a review. It’s great to hear that features like commenting on emails, assigning conversations, and merging threads have made things easier for your team and helped keep customer information organized. We’re also glad the ‘inbox zero’ approach is working well for you. For any suggestions/feedback you'd like to share about the calendar view, I highly recommend sharing that here- https://front.ideas.aha.io/. Our Product team reviews these ideas weekly and prioritizes accordingly. Thank you again, and please don't hesitate to reach out if anything comes up! ### 7. Front is easy to use, convenient, and easy to view/organize. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Front?** The commenting feature allows for seamless collaborations where I can discuss responses to emails with coworkers before sending a response which is super helpful for scheduling calls, taking notes, and keeping records. **What do you dislike about Front?** I do think my Outlook is a few seconds faster than my Front app, it could be due to my network but I rely on Front on my computer and Outlook on my phone because it comes in a bit faster. **What problems is Front solving and how is that benefiting you?** Front is cutting out the time it would take for me to call my coworkers and discuss emails by allowing me to make internal comments and tag my coworkers to discuss responses to emails faster. **Official Response from Otto B:** > Hi there. Thanks so much for taking the time to leave us a review! We’re glad to hear that the commenting feature has been helpful for collaborating with your team. It’s great to know that it’s making scheduling and coordination smoother for your team. We appreciate your feedback about the speed difference between Front and Outlook. If you ever notice a significant delay or want us to take a closer look, feel free to reach out to our support team, we’re happy to investigate. Thanks again for sharing how Front is helping you work more efficiently. We’re here if you need anything! ### 8. Great software for tech support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Front?** Easy to use and good help files, easy to navigate **What do you dislike about Front?** No downsides that I can think of, all positive experience **What problems is Front solving and how is that benefiting you?** I'm a volunteer tech support agent for free Bible Software apps **Official Response from Otto B:** > Thank you for your review! We're so glad to hear Front has been easy to use, with helpful resources and smooth navigation. It’s wonderful to know it’s supporting your tech support work. We’re grateful for the positive feedback! ### 9. It makes work very efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy s. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Front?** I love the snoozing option as well as the copying of the email link to connect 2 emails that do not need to be intertwined with each other. **What do you dislike about Front?** There should be an option for like a bulletin board. for example there is an announcement that I need the team to be aware of and we need it to stay up as a reminder until we can archive it. **What problems is Front solving and how is that benefiting you?** it helps the team keep track of client emails and who is handling them. **Official Response from Otto B:** > Thank you so much for the review! We are glad to hear those features are helpful for you! We appreciate the feedback/feature request - please feel free to share them with us here as well: https://community.front.com/ideas ### 10. Moved to Front **Rating:** 5.0/5.0 stars **Reviewed by:** Racheal P. | Managed Transportation Account Executive, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Front?** The company I work for made the switch from the other guys to Front. It was a nice easy transition. I now use it every day. There are many tools and features I love about Front. I like the search and tagging function. Whenever I needed help customer support was right there. **What do you dislike about Front?** I honestly do not have a dislike I can think of. There used to be Grammerly included in Front. I found the Grammarly extension and downloaded it. I am still able to use Grammarly so I am happy. **What problems is Front solving and how is that benefiting you?** In the past, multiple people would answer the same email as a co-worker due to the email system not showing real-time results. Now with Front, we can see who has worked on the email already. We can tag who we need to see the email. We can use the search function to find an email. **Official Response from Patrick V:** > Thank you for taking the time to leave your review! We appreciate you sharing how beneficial Front has been for you and your team! It helps us understand what is working well for users. Additionally, please feel free to submit any feature requests your team may have for our Product Ideas Portal here: https://front.ideas.aha.io/ideas. Some of the best additions and improvements to Front have come from users like yourself! ### 11. Easiest way to communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | Logistics Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Front?** This is the best email and chatting tool I've used so far. This solved a lot of communication problems/barriers. **What do you dislike about Front?** I don't see anything I dislike on Front as of today. **What problems is Front solving and how is that benefiting you?** Front solved our problem with communication. It allowed us to check on each other's email before sending. **Official Response from Otto B:** > Hi Mark! Thanks so much for your review! We appreciate the feedback and are glad to hear that Front has solved some communication problems for your team!! ### 12. I really like Front **Rating:** 5.0/5.0 stars **Reviewed by:** Manon B. | Formaliste, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Front?** Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is intuitive, it saves us time, and it promotes ultra-responsive follow-up. **What do you dislike about Front?** I think that not everyone can have this messaging service due to its high cost, which can create a barrier between different companies. **What problems is Front solving and how is that benefiting you?** Front solves the problem of overloaded individual mailboxes by allowing you to delegate your mailbox to colleagues, which helps in handling tasks. Front also addresses the lack of collaboration on communications by allowing internal comments on emails. We also have good email traceability thanks to Front. **Official Response from Otto B:** > Hi Manon, thank you so much for your review. We are happy to hear that you find Front so helpful and are able to collaborate with your team. ### 13. It helps me track my projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Front?** The Snooze feature. It helps me remember to follow up with my clients. **What do you dislike about Front?** the emails you receive when you are OOO doesn't go to your inbox, so you have to check all the folders when you return to the office **What problems is Front solving and how is that benefiting you?** when someone from my team is OOO, we are able to see their inbox and jump in to cover for them. it also helps us having all the emails organized by tags. **Official Response from Otto B:** > It's great to hear that Front's snooze feature helps you effectively follow up with clients! We're also glad that the ability to access team inboxes for out-of-office coverage and organize emails with tags is benefiting your team. We value your feedback and appreciate taking the time to leave your review! ### 14. Front makes teamwork easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** Front makes it easy to make sure team members are involved on customer support emails. Comments and discussions can be had in line with emails so that it's easy to see a thread of events and responses, and everyone can ensure important details are recorded and easy to see for everyone. Tags are great for organization. The ability to snooze emails is a fantastic tool whenever we need to remember something a day or two down the road. Being able to see and delegate to other team member's inboxes is also super helpful. We also integrate with Trello. We use daily and it is where the vast majority of our projects start. **What do you dislike about Front?** Minor issues like not being able to undo a merge (merging is fantastic, otherwise) or limits in how conversations can be linked together (conversation links are great but seem limited to one original conversation and what that means is not always clear. I would love to be able to link multiple conversations to multiple conversations, in situations where merging everything doesn't make sense. **What problems is Front solving and how is that benefiting you?** Making sure communications to customers (or internal communications for that matter) are visible to all who need to see it and discussions can be had in place to problem solve and ensure everyone is on the same page. **Official Response from Otto B:** > Thanks for sharing the great feedback! These are great feature suggestion. Feel free to submit them to our Product Ideas Portal: https://community.front.com/ideas ### 15. Increased our internal and external communication management efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin K. | Frontend Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Front?** The platform makes it easier to track emails and tickets, and the interface is clean and organized. Users can do things like add notes and redirect tickets. The tool offers a fantastic set of applications and modules to build a broad customer base and drive business development. Setting it up and using it effectively was a breeze. Having a central location for all of our members' inboxes and shared messages has been a huge time saver. Assigning email addresses to specific team members is a great way to increase communication efficiency and prevent messages from getting lost. We take full advantage of their excellent help desk options. They meet all of our evolving needs. **What do you dislike about Front?** I think you should improve your spam management capabilities; adding the ability to attach documents would solve all problems, especially when there are many ticket requests and messages. The system can be slow at times. **What problems is Front solving and how is that benefiting you?** All customer tickets are answered promptly, and we use Front to receive concerns directly via email. We have made great strides in handling the high volume of email requests. Reduced response times and improved service quality are the result of our ability to route emails to the right people. To better respond to the needs and concerns of our active consumers, it provides us with a consolidated place to collect all of their messages. Thanks to it, we can now communicate at a reasonable pace without having to deal with the hassle of a chain of email calls. They have an excellent analysis tool to help them improve their customer support. **Official Response from Otto B:** > Hi Sachin! Thank you for taking the time to leave us a review! We're happy to hear that you find Front helpful in organizing emails, tracking tickets, and improving communication efficiency. It's wonderful to know that our platform has contributed to saving time and improving your team’s productivity. We appreciate your feedback regarding spam management and document attachment capabilities. We're always looking for ways to improve our features to meet your needs. We also understand how important speed is, especially in customer support. If you continue to experience slowness, our team would be happy to investigate this further to improve your experience. Feel free to reach out to us at support@frontapp.com and we'll be more than happy to help! Thank you again, and we’re here to help should you need anything! ### 16. Front was a recommendation and now I can't imagine life without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee - Louise R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Front?** The templates! Working in recruitment our comms follow a framework and so much of our output is the same. Having templates stored for all stages is beyond efficient. I also love that sharing drafts and switching senders so seamlessy makes collaboration so vey easy. I literally use front every single day, in fact it is the first thing I open when I start work. **What do you dislike about Front?** Clutching at straws I guess it's the fact that I still have to mark emails as read in my gmail account **What problems is Front solving and how is that benefiting you?** Operating a business that works remotely, with staff members often in different countries. being able to access each others inboxes though different timezones is fantastic and keeps our productivity up. **Official Response from Patrick V:** > We are so glad to learn that the message templates feature and the drafts feature have been beneficial to your team. We sincerely appreciate you taking the time to provide us with your feedback! ### 17. Where has Front been my whole career? Seriously an amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jhanae G. | Staff Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Front?** I like the ability to collaborate with others and share drafts. It made it easy coming into a new position being able to have some one moniter and edit my emails without having to send back and forth. It is also very helpful to be able to leave messages on the email internally without external people seeing the communication. Being able to archive and snooze messages makes it really easy to get organized and not overwhelmed by a large number of emails. **What do you dislike about Front?** I would like to be able to edit messages I have set to send later without undoing to sent message and redoing it after editing. I also found after adding a few tags to the sidebar they go away and I can only see a few of them. **What problems is Front solving and how is that benefiting you?** It makes training and getting comfortable with client communication very easy because its simple to collaborate on email drafts and discuss internally. **Official Response from Patrick V:** > Hi Jhanae, thanks for taking the time to leave your review! We appreciate your review because it lets us know the areas that are really beneficial for our users! However, if your team ever encounters any issues that we can help with, feel free to contact our Support team here and they'll be happy to assist you: https://help.front.com/en/contact-us ### 18. Review customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Front?** I really like the ease of integrations with other tools that allows you to get additional context about the person writing the review and how they use our tool **What do you dislike about Front?** It is working pretty well, maybe a bit better prioritization of tickets would be effective **What problems is Front solving and how is that benefiting you?** See what is a problem and solve it proactively **Official Response from Otto B:** > Thanks for the feedback! We're glad to hear you're enjoying the integrations and that Front has been assisting with solving problems proactively! ### 19. Great features and easy way to keep track of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Wandy G. | Productivity Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Front?** The ability to share drafts with co-workers and add comments on emails is a great advantage, it helps give context to everyone without saturating their inbox or having to CC or BCC internally. Also the guide when joining as a new user is very helpful and complete, the instructions and video tutorials perfectly capture how to use all the main features whithout needing extra training or input, it is very easy to learn. **What do you dislike about Front?** I have no complains about Front so far, I´ve been using it daily for the past 3 years and it just keeps improving **What problems is Front solving and how is that benefiting you?** It allows to work with collaborators on shared inboxes according to assign clients or accounts which prevents communications from getting unnoticed or pending when a teammate is out of the office. Sharing drafts for review or collaboration on replying to customer´s email requests without having to create extra documents saves time and drive storage space. The ability to comment on emails and having conversation channels solves internal communication needs without needing an extra service like Slack, teams, etc... **Official Response from Otto B:** > Thanks so much for the amazing review, and specifically calling out our instructions and tutorials. We spend a lot of time ensuring our documentation is up to date, so we really appreciate this mention. ### 20. Front is a great platform with room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Front?** I use Front ever day as part of my job and I think it's an awesome tool. The ability to collaborate with my team or take notes directly on emails is really great, especially for remote collaboration. **What do you dislike about Front?** It is so so difficult to search for emails and find what I'm looking for. I think the folder organization also needs work, as right now it's pretty useless to try and organize according to accounts that I'm managing. Although I try to search for emails first on Front, I always have to end up going to google mail to find what I'm looking for, which can be frustrating and takes extra time. **What problems is Front solving and how is that benefiting you?** Ability to collaborate in a timely manner. Ability to review others' emails to implement best practice on mine. **Official Response from Otto B:** > Thank you for your thoughtful review! We're thrilled that Front is helping your team collaborate effectively, especially with notes and email collaboration. We appreciate your feedback about the search functionality, as this gives us an idea of where we can look to improve. Your specific feedback about searching emails and organizing by accounts is incredibly valuable as well. We're committed to enhancing our features while maintaining the collaboration benefits you've highlighted. Thanks for helping us make Front better! ### 21. Many possibilities on a messaging service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Front?** I find that Front is convenient for tagging colleagues on a received email. This allows us to communicate internally without having to forward the email. We can also assign an email directly to a colleague, which is practical. Access to shared mailboxes is also useful in case of vacations, for example. **What do you dislike about Front?** The language on Front is English, which can sometimes be problematic. There may be too many features, making it easy to get lost. **What problems is Front solving and how is that benefiting you?** With email templates, we can all have the same message towards clients. This is also a time saver. Shared mailboxes prevent management issues during vacations. Being able to "snooze" an email allows you to not forget a task. **Official Response from Patrick V:** > Thanks for leaving your Front review! While it's great to hear what's working well, we also appreciate the feedback that it may be easy to get lost when navigating the various features your team has enabled. This is helpful for us to understand what is working well and where we can improve in the future! ### 22. One of the best email clients I've used. **Rating:** 4.0/5.0 stars **Reviewed by:** Doug C. | Retail Logistics Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Front?** Great functionality. I love the appearance. I love the internal messaging ability instead of forwarding an email. **What do you dislike about Front?** The things I dislike are things I'm still learning. Like, I cannot seem to forward one part of an email thread. It seems all or nothing. Often I don't want to forward the entire thread. I just want to forward one link in the chain and this isn't intuitive to me. **What problems is Front solving and how is that benefiting you?** Front makes email organization easy. Auto archiving really helps keep a clean inbox. Shared inboxes are very helpful. I love the ability to assign tasks as well. **Official Response from Patrick V:** > Hi Doug, thanks for letting us know what you liked, and for also leaving the feedback about company wide email threads being hard to follow. We're always open to feedback from users, as this helps us understand areas we can improve the product more. ### 23. Front **Rating:** 5.0/5.0 stars **Reviewed by:** Marylin R. | Rental Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Front?** It's a great way to communicate with other branches. Easy to use. **What do you dislike about Front?** I haven't had any problems with this App. **What problems is Front solving and how is that benefiting you?** I haven't had any problems with front. **Official Response from Otto B:** > Thanks for taking the time to leave your review, Marylin! We're grateful to hear that Front has been helping with your team's ability to communicate with other branches. It's useful to understand what's working well with customers! ### 24. Short and sweet **Rating:** 3.0/5.0 stars **Reviewed by:** Gaij R. | Field tech, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Front?** Able to answer customers effectively and efficiently **What do you dislike about Front?** Not being able to hear all emails unless I’m tagged **What problems is Front solving and how is that benefiting you?** Able to see what customers need **Official Response from Otto B:** > Thanks so much for taking the time to leave a review, we love hearing that Front is helping you respond to customers effectively and efficiently! We also hear your feedback on email visibility. We'd love to explore ways to help you feel more in the loop. Feel free to reach out to our Support team, on our Community or check out our Help Center for visibility and notification tips! ### 25. Fitting email management app for customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Front?** I like the extensive features it provides: from simple things such as undo and adding internal comments to email templates, Front makes it so efficient to communicate not only with customers, but also with your team. I would say its approach is very user-friendly, so using it every day has very much been a breeze. **What do you dislike about Front?** I would say the chat feature would benefit from a few tweaks, but other than that my experience with it has been satisfactory. **What problems is Front solving and how is that benefiting you?** It helps centralizing client emails and organizing the information we provide clients with. **Official Response from Patrick V:** > Thanks for leaving your Front review! We're grateful to hear about the features that have been useful and how Front has been helpful with communicating both internally and with customers. Your feedback about the chat feature is definitely helpful as well because we're always looking for ways we can improve various features! ### 26. Great for email collaboration and organization **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy P. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Front?** The ease of being able to search for all emails in one place and know who is working on what. I love being able to add internal comments. Front makes our workload so much more efficient! **What do you dislike about Front?** When a subject line is changed, a new email thread is not created. That causes a lot of confusion. **What problems is Front solving and how is that benefiting you?** Front allows for easy email organization. If I get an email that belongs to one of my teammates, I just simply assign the email to them and click "unsubscribe" vs forwarding to them. This helps to reduce email clutter while also allowing me the ability to review the thread later if needed. It is very easy to search for specific words when I'm looking for a particular email. That saves me so much time! **Official Response from Otto B:** > Happy to hear we've helped with the age-old battle of email organization and proper collaboration, beyond reply all! 😅 Thank you for your feedback regarding viewing the newest replies, we'll be sure to take this feedback back to our product team. 👍🏾 ### 27. Great features just need to be able to customize **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Front?** able to access other coworkers thoughts / comments on same thread when used properly **What do you dislike about Front?** the new color scheme is not user friendly and find emails are easily overlooked. The bold /unread feature is very faint in color and preferred the old font color and style. Additional clicks are needed to find trip details which is time consuming. **What problems is Front solving and how is that benefiting you?** ? **Official Response from Otto B:** > Thank you for your feedback! We’re glad to hear that Front’s collaboration features, like being able to see teammates’ comments directly within a thread, are helping you stay aligned with your coworkers. We also really appreciate your input on the new color scheme and interface. We understand how important readability and efficiency are, and your comments about bold/unread visibility and extra clicks for details are very helpful for our product team as we continue to refine the design. Thanks again for sharing your experience, your insights are exactly what help us make Front better for everyone. ### 28. How did we go so long without Front? **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth R. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** LOVE being able to converse with teammates in a thread attached to an email. Problem-solving has never been so efficient. The platform is highly intuitive, so there was little need for training. Implementation was a breeze. My workplace uses Front exclusively for our email and frequently for discussions, replacing Google Chat in many instances. **What do you dislike about Front?** While I love being able to merge email messages, it would be nice if that only affected my inbox and not that of my teammates. **What problems is Front solving and how is that benefiting you?** I never have to forward or print an email for someone else to see! Has significantly cut down email messages sent between team members. **Official Response from Otto B:** > Thanks for the great review! We're so glad Front's making you more productive. ### 29. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Alycia E. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Front?** Front allows me to easily collaborate with all departments, which is so important in my role as Project Manager. Aside from streamlining internal communications, it helps me stay organized and on top of communications with my clients. Functions like mail merge, scheduled snooze, and internal commenting are so simple, yet so powerful. **What do you dislike about Front?** I honestly can't think of anything that I don't like about Front. **What problems is Front solving and how is that benefiting you?** Front has eliminated the need to ever forward an email to a colleague again. It saves so much time and keeps all communications in one spot that is easy to reference. It makes staying organized feel nearly effortless. ### 30. A revolutionized approach to email and support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Front?** Front has been a great tool for myself and my team to organize emails, schedule meetings, and managing our various support channels including email AND live chat. By integrating together email and chat, we've been able to trim down our tool stack as we were previously using 2 different softwares for each. As a non-CS member, I'm not as in tune with the day-to-day of managing client communications through Front but I have switched over to Front to manage my work emails. I really like the way they split out your inbox into new, archived, snoozed, etc. It takes the traditional email inbox one step further and just makes sense to me. **What do you dislike about Front?** The concept of "archiving" emails to clear notifications in your inbox wasn't obvious to me at first but after you get used to it, it feels intuitive. My only other qualm with Front so far is there's some small missing integrations (it appears) on Google calendar. For example, I can't select rooms integrated on Google calendar for my office on Front. But aside from that, the scheduling feature is pretty much on par with Google. **What problems is Front solving and how is that benefiting you?** I like the organization of my inbox and transparency into the CS inboxes so that I can get visibility into what's going on with clients, and search past convesrations for context and product research. Even though I'm not in the weeds of client comms every day, it's actually really beneficial for me to see what's going on in the CS world and use this as means to guide research on the product side. **Official Response from Patrick V:** > Thanks for taking the time to leave your review! It's great to hear how helpful Front has been in the different parts of your team's workflows; however, please don't hesitate to let us know if there's any issues that you'd like our assistance with here: https://help.front.com/en/contact-us ### 31. Best mail program on earth **Rating:** 5.0/5.0 stars **Reviewed by:** Emil M. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Front?** Front it super usefull, when you are working in a team. Evenwith other offices you can easily share a mail/conversation and keep your colleague up to date. I used before an other mailprogram and it was totally ease to learn the functions of Front. We use only this program. **What do you dislike about Front?** Sometimes it's hard to get some mails private. **What problems is Front solving and how is that benefiting you?** The comunication between my department and other departmens is way better than with other tools and it's easy to learn. **Official Response from Patrick V:** > Hi Emil, thanks for leaving your review! Understanding what is working well for users is helpful for us understanding what we've been doing correct, and knowing that your team has trouble with the private inbox aspect of Front is helpful to know where we can continue to improve moving forward! ### 32. Best Email Client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Front?** Not having to CC colleagues on every piece of communication and only involving people when necessary. **What do you dislike about Front?** Just needs more integrations with other apps to unlock its full potential. **What problems is Front solving and how is that benefiting you?** The problems it’s solving are cross department communication errors, customer service efficiency, and team member support. **Official Response from Otto B:** > Thanks so much for the kind words! We're glad to hear Front is helping your team cut down on unnecessary CCs and improving cross-department communication and support. We hear you on integrations, we're always working to expand our ecosystem. ### 33. Improves organization, customer service our teams can provide, and workload insights for management. **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie G. | Operations Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Front?** While Front does resemble your average email inbox, it's simplicity and clean user interface make it superior to Outlook or Gmail alone. While I am an organized individual already, Front has even improved my follow-up and organization of the many projects and deadlines I work with. The teams that I support have found significant value in the tagging, response time, and analytics. It has allowed the team to balance the workload across the team members, and provide executive leadership with insights to the workload of the team, which is otherwise not quantifiable without Front. Also, it is already improving our customer experience, by integrating our websites chat function, right into Front, improving our response times and consolidating the work for our team. **What do you dislike about Front?** The only limitation that I have run into, is the ability to forward calendar events that I am not the creator/organizer of the event. I spoke with support, they confirmed this is a current limitation, and there was already an enhancement/feature request case for this, and they gave me the link so that I could cast my vote to prioritize this enhancement. **What problems is Front solving and how is that benefiting you?** With the tagging and assigning features, we now have analytics and concrete numbers to the workload the team is doing. This has been very eye-opening to upper management, to see the volume of customer emails the team is managing, how many quotes they are producing each day, which customer are the most 'needy', etc. This is allowing us to provide data to support cases for increasing staffing to the team. It also allows us to see the highest volume times of day and day of week, to most efficently staff the team. **Official Response from Otto B:** > Hi Valerie! Thanks so much for your feedback! We do have a feature request open with our Product Team for forwarding invites functionality that you can vote on here: https://front.ideas.aha.io/ideas/PRD-I-2022 Thanks for helping us improve! ### 34. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Dhikra L. | Customer care specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Front?** Very easy to use , we can talk to our collègues easily **What do you dislike about Front?** nothing everything is good , they have a very good support and they help us to have one also **What problems is Front solving and how is that benefiting you?** We have all informations in the same tool which is very helpfull **Official Response from Otto B:** > Hi Dhikra, thanks for your taking the time to leave this review! We’re happy to hear that Front makes communication with your colleagues easier and that having all your information in one place is helpful. It’s also great to know our support team has made a positive impact. We appreciate your feedback! ### 35. It's the best customer service platform I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave S. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Front?** I enjoy Front's focus on customer service. They ensure that we're able to respond to our customers quickly with the best answer the first time. **What do you dislike about Front?** There are no downsides of using Front. The Front customer service teams ensure that when you make the transition over to Front that all team members are prepared and trained in how to conduct business on Front. **What problems is Front solving and how is that benefiting you?** Front is able to ensure that our sales reps have a single platform to respond to a variety of customer requests across multiple communication platforms. **Official Response from Otto B:** > Hi Dave! Thank you so much for taking the time to leave this stellar review 🥳 We're thrilled to hear you and the team are enjoying using Front so much! ### 36. It's an amazing tool to use for supply chain and logistics management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Front?** What I love about this incredible tool is how it helps keep everything organized. It really enhances communication within the team, especially with the internal comment feature on each email. Plus, you can easily see who's working on or reading a specific email, making it simple to assign tasks appropriately. **What do you dislike about Front?** Sometimes, when you receive emails from people who aren't using your main platform, like Gmail users, it can create a separate email thread or even send those emails to spam. This can cause you to miss important messages if you're not paying close attention. **What problems is Front solving and how is that benefiting you?** One of the main issues with our shared inbox was disorganization and getting flooded with emails all at once. But with Front, our company has been able to keep everything organized using its assignment tool. This allows each person to focus on their tasks more effectively, making us all more productive and efficient **Official Response from Patrick V:** > Thanks for leaving your review! We love hearing how Front has been helpful for teams with organizing and communication. However, please feel free to let our Support team know if you encounter any issues that you'd like us to take a closer look at here: https://help.front.com/en/contact-us ### 37. The perfect team coordination software **Rating:** 5.0/5.0 stars **Reviewed by:** Jérémy C. | Technique Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Front?** keyword detection ! customized rule information sharing between teams without duplicating effort wiki creation global organization topic assignement ... a lot lot of things ! **What do you dislike about Front?** rules limitation number, unless you pay more but nothing that i really "dislike" **What problems is Front solving and how is that benefiting you?** automatic sorting and assignment of topics according to keywords and the various rules we use, which save us a lot of time and avoid blocking topics **Official Response from Otto B:** > Hello Jeremy, we are delighted to hear that you are enjoying Front and all of its features! ### 38. Efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Bartlomiej J. | Senior Client Solutions Associate - Life Sciences , Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Front?** The way it is categorized and organized. Ability to apply rules and organiser your inbox on the go. **What do you dislike about Front?** The synch between outlook calendar and front calendar can be clunky at times and delayed **What problems is Front solving and how is that benefiting you?** Front is allowing us to see and be notified of customers actions on our website. It also allows us to reply and be notified of our assigned clients so our communication is personalized. **Official Response from Otto B:** > Thank you for your feedback! We're glad Front helps you organize your inbox and personalize client communication, and we appreciate your note about the Outlook calendar sync—we're continuously working to improve integrations like this. ### 39. my experience with frontit lets me see **Rating:** 4.0/5.0 stars **Reviewed by:** Jay B. | shop forman, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Front?** It lets me get my emails fast and also lets me keep better response with my customer's. **What do you dislike about Front?** there is nothing i don't like about using front **What problems is Front solving and how is that benefiting you?** keeps all my clients and sales team on one page **Official Response from Otto B:** > Thanks for your feedback! We're thrilled that Front is helping you manage emails quickly and improve your customer communications! Your review is helpful for to understand what's working great! ### 40. How to work with the present : a tool that meet all today's needs **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | IT Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Front?** I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you can have direct access to good features like the translation, ai assistant and more. **What do you dislike about Front?** Only a few things: no translation in the interface. Unfortunately, not all users speak English. It would be nice to have internationalization. And secondly, the KB which is great, but the internal KB links in the desktop app don't allow sharing when you pop them up. **What problems is Front solving and how is that benefiting you?** Handle messages between teams and get rid of the internal forwarding **Official Response from Patrick V:** > Thanks for leaving your review, Thomas! We appreciate you taking the time to leave your feedback and to also let us know what's been working so well for your team. Feel free to let us know what features your team would find useful by submitting a feature request in our Ideas Portal here: https://front.ideas.aha.io/ideas ### 41. A collaborative, dynamic and useful tool for teams and customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Front?** It's ease of use from the moment you start using it. You'll keep on finding useful tools and features the more you use and dig into it. It helps a lot with sharing the workload and general info along your team. Whenever we're having issues with the platform or if we want to implement a feature, the team is always there to support and assist in a timely manner. It's our daily tool for handling emails and assisting customers, and it definitely helps to delegate work and have a good communication and visibility with the whole team. **What do you dislike about Front?** I don't have any complains at the moment. Once you figure out the features, you shouldn't have issues on the way the app works overall. **What problems is Front solving and how is that benefiting you?** It is solving our daily problem of finding a way to divide and share the workload among all the teammates, which makes it equal and also gives us a good visual over the whole operation and what's needed. It also helps us on saving time with the feature to create scripts. The automation for assigning emails and managing the shared inboxes is also great. **Official Response from Otto B:** > This is such great feedback, thank you for taking the time to share your thoughts 🥰 It's brilliant to hear that you're getting such good use out of Front and our treasure trove of features 😁 ### 42. The best customer service platform for companies that want to stay connected to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Allen K. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Front?** The ability to collaborate effortlessly across customer support, team, and personal emails. It's easy to use and implement, along with integration for other tools. We use it daily! **What do you dislike about Front?** The calendaring tool is limited in its feature set, so we're not able to fully replace Outlook calendars. **What problems is Front solving and how is that benefiting you?** The ability to have multiple customer service reps and team members collaborate on customer service issues and emails. It has also provided a robust Knowledge Base for use with customers. **Official Response from Patrick V:** > Thanks, Allen! It's amazing to find out how useful Front has been for teams that have been getting into the app. If your team has any feature requests for Front's calendar, feel free to provide them here for us to review: https://front.ideas.aha.io/ideas ### 43. Modern CX built for scale **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas S. | Customer Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Front?** Front enables us to combine nearly all of our customer experience channels into one easy to use application. Onboarding new CX team members is simple and intuitive. Our Front workspaces have grown and adapted with our business. **What do you dislike about Front?** Lack of integration with social media comments feeds. **What problems is Front solving and how is that benefiting you?** Customers want to communicate via their channel of choice, which can become messy and hard to connect. Front enables us to see a customers full communication history across multiple channels. **Official Response from Patrick V:** > Thanks for leaving your review, Nicholas! It's great to hear where Front has helped your team with communicating with customers. Additionally, feel free to give our Product team a heads up here regarding any feature requests or integration requests that may have for us to review: https://front.ideas.aha.io/ideas ### 44. It was very easy for me to get a hang of how to use front and the interface is very user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Front?** Everything is very easy to find and the switching between the different inboxes is very easy. **What do you dislike about Front?** It does not have a back option on the app.It is not easy to go back to what you were doing before. **What problems is Front solving and how is that benefiting you?** It eases communication with the users of the app **Official Response from Otto B:** > Thanks so much for your review of Front! We're thrilled to hear that you find the interface intuitive, especially with how easily you can navigate between inboxes. It's great to know that Front is helpful for communication with your users. ### 45. Very useful application **Rating:** 5.0/5.0 stars **Reviewed by:** TENETTE A. | Assistante juridique, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Front?** The application is very useful because it allows us to create boxes in which we can sort our emails. There are many features like "snooze" which is very practical and helps us not forget what we have to do. **What do you dislike about Front?** Front can be a bit difficult to understand when you've never used it, but it just takes some explanations and then it goes smoothly afterwards. **What problems is Front solving and how is that benefiting you?** Front allows you to see if the person has read the email, and this is really very practical for following up with clients. ### 46. very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Front?** smart and simple with no complication in usage **What do you dislike about Front?** Some options are not used on daily bases **What problems is Front solving and how is that benefiting you?** saving time and organize communication **Official Response from Otto B:** > Thank you for your review! We're glad to hear that Front’s simplicity and ease of use are making a positive impact on your communication and time management. We understand that not every feature gets used daily, and we’re continuously working to make each tool more relevant and streamlined. If there are any specific features you'd like to see more utility from, we’d love to hear! Appreciate you being part of the Front community. ### 47. Front is an extremely useful format **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas B. | Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Front?** I LOVE the fact that I can tag my coworkers in emails and they can do the same. At least 100 times now I have found myself using this feature. The tagging sytems works very well and the fact that I can search through every inbox all at once is a timesaving organizational masterpiece. The rules that can be made are interesting and make for a custom workflow that should fit anyones style. If someone cannot find that flow though the customer service of Front is top notch as well, they have helped us through any issues and confusions. **What do you dislike about Front?** I dislike how the conversations can double when viewing in your own inbox versus a shared inbox. It can cretae some confusion as to who replied to what and when. Other than that honestly nothing **What problems is Front solving and how is that benefiting you?** Front solved the problem of choppy and divided conversations. We have hundreds of emails to go through and keep track of. Front makes that a much easier process by streamlining everything we do from recieving emails to pulling up information from months ago that otherwise wouldve taken 30 minutes to dig up Front can do it at a snap of your fingers. **Official Response from Otto B:** > Thanks so much for this feedback, Nicholas. It's amazing to hear how you benefit from Front's features. This type of feedback motivates us to continue to improve Front for customers like you. Feel free to reach out to our Support team on support@frontapp.com to see if they can assist you with duplicate copies of conversations showing across inboxes. ### 48. Unsatisfactory Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica W. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Front?** Templates for emails and sms messages that can be re-used by teamates and shared with teammates. Being able to use one solution for both sms and email. **What do you dislike about Front?** Their unwillingness to renegotiate our contract. We are currently paying for twice the amount of active users we have on the account. It's a complete waste of money and not sustainable for a small business. We have asked for months for them to come down on the user count and they won't do anything about it. Previously they had claimed to be small business friendly and willing to work with us and our budget, now they don't seem to care that this is greatly impacting us. The lack of customer support or knowledge from their account managers. **What problems is Front solving and how is that benefiting you?** Front has the option to add additional channels to "one-pane" for users. It's easier to be working out of the same application for email and sms. **Official Response from Otto B:** > Hi Jessica, Thanks so much for taking the time to write this review. We appreciate the feedback! I'm sorry that you've had a negative experience with customer support here - it's the opposite of what we strive for. I'd love to learn more about the specific lack of support you've received. If you're willing, please reach out to us at support@front.com, and feel free to reference this message. We'd be happy to help. ### 49. Revolutionized Workflows! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Front?** Front has reimagined the way we work with each other as employees, our interactions with customers, and even managing the information and steps throughout the workflow. My favorite feature is torn between the ability to have conversations within an email and being able to archive and snooze without having to worry about missing anything. I love that we can assign to a member while also keeping tabs if desired. The definition of delegation! The customer service is incredible and wonderful to be able to talk to real humans, not forced to spend hours googling my questions. Once it is initially setup, using the system is simple. It is a daily go-to for the business and a transition that was quick and easy to make. One of the best moves our business has made. **What do you dislike about Front?** I haven't found anything I dislike about Front yet. The only challenge is that it is so customizable it makes for a lot to learn and we keep finding new ways it can help us and automate steps! **What problems is Front solving and how is that benefiting you?** Front prevents us from losing email and forgetting to reply to or follow up with customers. There are no cracks for people to fall through. It expedites our internal communications as well as our reply time to customers. The tags make it clear what needs to happen with each email and we were able to eliminate an two entire external platforms due to the internal discussions that can be had. They are essential! We don't have to be widespread across multiple avenues in order to get our business done and keep track of the various steps. **Official Response from Patrick V:** > Thanks for leaving your review and letting us know what's been helpful for your team in Front! Your feedback will be really useful for our teams because it helps us know what is working well for teams utilizing Front's many features. Please feel free to let our Support team know if you ever encounter any issues or have any questions about how to customize your team's workflows further and we'll be happy to assist you! ### 50. A fantastic interface for communicating both internally and externally **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Front?** Being able to leave notes or comments on emails, and to tag and assign them to other members of your team. **What do you dislike about Front?** It's very easy to lose track of discussions, and you can end up with tens of different discussions all on the same topic with the same person. **What problems is Front solving and how is that benefiting you?** Front is excellent for allowing a number of team members to work on a single email, and ensuring that someone is always aware of what they are responsible for. It's AI for emails is also very good, and can save a lot of time when writing generic responses. **Official Response from Patrick V:** > Thanks for leaving your review! It's great to get an understanding of how helpful Front has been for collaborating with teammates on emails and it's helpful to know what's been working well and what we may need to focus on in the future. ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+02%3A40%3A22+-0500&secure%5Bsession_id%5D=19bd6f4a-a58e-41b6-bad8-e0a21c463f07&secure%5Btoken%5D=027c6c10fe9035b8eb57240648d0ef78f35771a6f03e93a312a839d8b9a6d613&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)