Fresha Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the straightforward booking management of Fresha, which helps organize appointments efficiently for themselves and clients. (1 mentions)

Users love the ease of use of Fresha, making appointment management seamless and straightforward. (1 mentions)

Users love the easy access to gift vouchers, making it convenient for their clients to use them. (1 mentions)

Users love the easy setup and extensive features of Fresha, enhancing their booking and marketing capabilities. (1 mentions)

Users love the diverse marketing tools of Fresha, enhancing their booking and communication with clients effectively. (1 mentions)

Users experience booking issues with Fresha, facing unexpected charges even for canceled appointments. (1 mentions)

Users find Fresha has limited features for massage therapists, as it’s primarily tailored for hairdressers. (1 mentions)

Users express frustration over payment issues, including unexpected charges for bookings that ultimately didn't occur. (1 mentions)

Top Pros or Advantages of Fresha

1. Booking Management

Users appreciate the straightforward booking management of Fresha, which helps organize appointments efficiently for themselves and clients.

See 1 mentions

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JB

Jackie B.

Small-Business (50 or fewer emp.)

5.0/5

"User Friendly Excellence for Client Booking"

What do you like about Fresha?

I love how straightforward it is to use for booking appointments and keeping my time organized for myself and clients. It was also very quick to sign

2. Ease of Use

Users love the ease of use of Fresha, making appointment management seamless and straightforward.

See 1 mentions

See Related User Reviews

JB

Jackie B.

Small-Business (50 or fewer emp.)

5.0/5

"User Friendly Excellence for Client Booking"

What do you like about Fresha?

I love how straightforward it is to use for booking appointments and keeping my time organized for myself and clients. It was also very quick to sign

3. Easy Access

Users love the easy access to gift vouchers, making it convenient for their clients to use them.

See 1 mentions

See Related User Reviews

MW

Michele W.

Small-Business (50 or fewer emp.)

2.5/5

"Fresha is designed for Hairdressers rather than Massage Therapists"

What do you like about Fresha?

Gift vouchers were easy and clients were able to access them easily

4. Features

Users love the easy setup and extensive features of Fresha, enhancing their booking and marketing capabilities.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Hidden gem!"

What do you like about Fresha?

Easy to use and set up. This app has so many awesome features! Online booking, credit card processing, email and text marketing, just to name a few. T

5. Marketing Tools

Users love the diverse marketing tools of Fresha, enhancing their booking and communication with clients effectively.

See 1 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Hidden gem!"

What do you like about Fresha?

Easy to use and set up. This app has so many awesome features! Online booking, credit card processing, email and text marketing, just to name a few. T

Top Cons or Disadvantages of Fresha

1. Booking Issues

Users experience booking issues with Fresha, facing unexpected charges even for canceled appointments.

See 1 mentions

See Related User Reviews

JB

Jackie B.

Small-Business (50 or fewer emp.)

5.0/5

"User Friendly Excellence for Client Booking"

What do you dislike about Fresha?

When I first started my business some of the initial expenses surprised me when I had an influx of new clients that found me through Fresha's portal.

2. Limited Features

Users find Fresha has limited features for massage therapists, as it’s primarily tailored for hairdressers.

See 1 mentions

See Related User Reviews

MW

Michele W.

Small-Business (50 or fewer emp.)

2.5/5

"Fresha is designed for Hairdressers rather than Massage Therapists"

What do you dislike about Fresha?

Client notes. Was designed for hairdressers rather than massage therapists. Couldn't use session packs either

3. Payment Issues

Users express frustration over payment issues, including unexpected charges for bookings that ultimately didn't occur.

See 1 mentions

See Related User Reviews

JB

Jackie B.

Small-Business (50 or fewer emp.)

5.0/5

"User Friendly Excellence for Client Booking"

What do you dislike about Fresha?

When I first started my business some of the initial expenses surprised me when I had an influx of new clients that found me through Fresha's portal.

Top-Rated Alternatives

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JB

Jackie B.

Customer Service Representative

Small-Business (50 or fewer emp.)

11/5/2024

"User Friendly Excellence for Client Booking"

5/5

What do you like best about Fresha?

I love how straightforward it is to use for booking appointments and keeping my time organized for myself and clients. It was also very quick to sign up and worked seamlessly when I first opened my business. I use fresha everyday to keep tabs on upcoming appointments and to block off work days for personal time. Review collected by and hosted on G2.com.

What do you dislike about Fresha?

When I first started my business some of the initial expenses surprised me when I had an influx of new clients that found me through Fresha's portal. Then I was charged a percentage of their booking even if the booking fell through. Review collected by and hosted on G2.com.

What problems is Fresha solving and how is that benefiting you?

Fresha makes it easy for clients to book their own appointment within my set working hours. It also does the job of notifying each client before their upcoming appointment. It also allows me to book time off seamlessly by adjusting my working hours so no one can book during those designated times. It also prevents last minute, surprise appointments since you are able to adjust how far in advance someone must book. Review collected by and hosted on G2.com.

MW

Michele W.

Owner/Operator

Small-Business (50 or fewer emp.)

12/9/2022

"Fresha is designed for Hairdressers rather than Massage Therapists"

2.5/5

What do you like best about Fresha?

Gift vouchers were easy and clients were able to access them easily Review collected by and hosted on G2.com.

What do you dislike about Fresha?

Client notes. Was designed for hairdressers rather than massage therapists. Couldn't use session packs either Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/12/2021

"Hidden gem!"

5/5

What do you like best about Fresha?

Easy to use and set up. This app has so many awesome features! Online booking, credit card processing, email and text marketing, just to name a few. This is truly a hidden gem. Review collected by and hosted on G2.com.

What do you dislike about Fresha?

There is nothing on this app to dislike. You can access on a desktop as well. Everything works really well and no complaints or problems that we see at all. You do need to have time to add all of your services. Review collected by and hosted on G2.com.