Fours Reviews & Product Details

I really appreciate the people and processes at Suger. They're extremely knowledgeable and cutting-edge, especially when it comes to working with marketplaces, which makes it easy for us to make changes and adjustments to the system. Their support is fantastic; they're always there to help us with anything, from mentoring us on executing private offers to troubleshooting potential bugs or issues. The initial setup wasn't exactly easy, but it was very smooth and concise given the complexity of the solution. I'm pleased with how they delivered on time and trained us efficiently, and they've certainly enabled us to use cloud marketplaces effectively. Review collected by and hosted on G2.com.

Only that they're growing at a pretty rapid pace and at times they're busy and a little bit difficult to get time with them. Review collected by and hosted on G2.com.

The people at Suger are a true pleasure to work with.

Suger's support team as been awesome. They have been super helpful and knowledgeable across all the major cloud providers. The dashboard is really easy to use and the CRM integration has made it simple for us to scale without any headaches.

Overall great experience with Suger so far. Review collected by and hosted on G2.com.

At this time I have 0 complaints about Suger Review collected by and hosted on G2.com.

I like how Suger automates our cloud marketplace sales, especially in managing private offers directly from our CRM. It helps track usage-based billings and syncs coselling data with cloud partners efficiently. The way it handles custom deals without slowing us down is impressive. Our team can quickly set up a specific monthly price or custom terms for a client through the AWS marketplace within our CRM, saving us from complex cloud consoles. The platform saves a massive amount of time as our sales reps can generate and send custom quotes quickly, without needing to rely on technical configuration or internal approvals, speeding up the deal process. Review collected by and hosted on G2.com.

While Suger is great, the biggest area for improvement is its learning curve. Because it deals with highly complex cloud architectures, the initial setup and docs can feel a bit overwhelming for a small team without deep devops expertise. Additionally, because the cloud marketplaces update their own portals and rules frequently, Suger's UI occasionally has to play catch up. We will like to see 2 main improvements. For the learning curve, we need simplified templates and onboarding guides designed for small businesses. Right now, the documentation is dense with enterprise stuff. A simple, step by step checklist would help. For the UI, we would like deeper and visual revenue dashboards. Review collected by and hosted on G2.com.

Clean, intuitive UX

Excellent Slack-based support

Team listens and acts on feedback

Strong coverage for AWS & Azure Marketplace GTM

Integration with Hubspot

Good product, great partner mindset. No BS — they listen and deliver. Review collected by and hosted on G2.com.

Still maturing on analytics depth and marketplace feature parity, but team is listening and acting fast. Mobile consult of reporting could be improved for people on the road. Review collected by and hosted on G2.com.

Suger is responsive and thorough. The interface is well designed and easy to use. Mostly I adore my account team, every single person has gone above and beyond to ensure our success with hyperscaler programs. I highly recommend Suger and appreciate the service I received from Ana. Review collected by and hosted on G2.com.

I cannot think of anything negative about Suger. Review collected by and hosted on G2.com.

Suger has greatly simplified our pipeline management by seamlessly integrating our ACE pipeline with HubSpot. The platform is intuitive and easy to implement, saving our team significant time and manual effort. The automation reduces errors, improves visibility across opportunities, and provides a clear single source of truth for both sales and alliance teams. The customer support has also been responsive and helpful throughout the onboarding process. Review collected by and hosted on G2.com.

So far, we have had a very positive experience with Suger. If anything, I would say that the platform could benefit from adding more customization options for reporting and dashboards to meet diverse team needs. However, this is a minor point compared to the overall value it delivers. Review collected by and hosted on G2.com.

Suger has been a transformative platform for our teams at Harness. It’s drastically reduced manual overhead, streamlined workflows, and allowed us to scale our cloud partnerships with ease. The automation capabilities free up our team to focus on strategic priorities, and the intuitive UI made onboarding seamless.

Their Salesforce and Slack integrations create real-time visibility and ensure business continuity across teams. Suger is now a core driver of efficiency and operational impact for us.

Bonus: their support is best-in-class: fast, helpful, and highly responsive. From product to sales to leadership, the Suger team consistently outperforms others in the space. Review collected by and hosted on G2.com.

Not much - The product evolves quickly, and when we need something, the team is fast to deliver. Review collected by and hosted on G2.com.

Suger has completely streamlined how we manage private offers on both AWS and Azure Marketplace. The platform is intuitive, saves us time, and removes the complexity we used to deal with when working directly in the cloud portals. The support and guidance from the Suger team is top-notch — they’re responsive, knowledgeable, and always open to feedback. It truly feels like a partnership. We also have it integrated into our other systems like Slack and Salesforce, which makes it even easier to use and track everything in one place. I personally leverage Suger every day — it’s become an essential part of our workflow. Review collected by and hosted on G2.com.

There’s really not much to dislike. Anytime there is something that causes friction with the platform, they are quick to update and or fix if needed. Review collected by and hosted on G2.com.

Incredibly responsive and supportive customer service and engineering team -- hugely different experience than what we were getting from the competition. It was quick to implement and they made delightful changes quickly to support some of our needs. Using the product is a straightforward and easy experience for everyone who needs to.

They have a great product, great people, and have helped us navigate both the tactical side of cloud marketplace and CSP co-sell and the strategic side of building a stronger alliance with AWS. Suger is a product we love, but they feel like a partner as well.

I make very few product recommendations, but Suger stands out as an incredibly easy one to make. Review collected by and hosted on G2.com.

I don't have a single bad thing to say about their product or team. Review collected by and hosted on G2.com.

Suger streamlines and consolidates Cloud Marketplace and co-sell engagements. This de-risks private offers, CPPOs, and RPOPs, as well as provides clear line of sight to AR to ensure everything is tracked in SFDC. Upside of Suger is offloading the manual effort of collecting and creating offers / co-sell engagements by integrating with SFDC and providing our team a 1 stop shop directly within each SFDC opp. This allows our team more time to drive activity that creates more cloud sourced opps. Seamless UI an incredible customer support. My team lives in Suger and or the SFDC integration. Review collected by and hosted on G2.com.

GCP hasn't allowed vendors to integrate with partner advantage, the equivalent of ACE for AWS. The major gap is manual fund requests within each cloud's respective partner portal. If Suger can integrate and have that experience within each SFDC opp, that'd be great. Review collected by and hosted on G2.com.