To someone who isnt super familiar with computers and tech, this program is super user friendly to both create and use on the app. I am easily able to look up how to insert different things onto the documents I create and it is very simple to edit. This program offered so many features which made it stick out from others. This was the only program that was this easy to customize and had all the features we were looking for. We offer a unique and broad amount of services so finding something universal was very important. When I have trouble I can message a customer service rep and they are quick to answer my question and find a solution. Sometimes, they even do the action for me and teach me how to do it on other documents. Our paperwork/app is constantly live as we are a 24/7 restoration company so being able to reach out and get a response so quick is super helpful to resolve any issues and keep our divisions running efficiently. Our techs use this app even during their emergencies in the middle of the night and the property receives the email and is aware of whats going on immediately. The fact that this program will email paperwork and photos keeps our customers informed at all times is amazing and has been so useful for any issues we run into. Our technicians were able to ease into the app seamlessly. They were able to complete paperwork efficiently and they would make me aware of changes that needed to be made and I could go onto the browser and change it immediately for them to submit paperwork. We are a small company that was still using physical sheets of paperwork out in the field and it was a very smooth transition switching over to this. Within weeks, we were able to covert all of our divisions over to the app. It helped us resolve our main customer complaints about paperwork and photo. Overall, this program has elevated our business and level of our customer service. Our company has been using this program for over 3 years now with over 10 divisions that each require several forms. This has made it so easy to communicate with customers along with acquiring all of the information we need for billing purposes. These forms have also been great with court cases and getting invoices paid because we are able to see approvals and signatures from our customers. Since we first started, we have added new forms and divisions and implementing the app to the daily routine of our guys has been easier than ever. This is our main form of communication and keeping record of all services and jobs we perform so it being so simple and customizable has been amazing for us. Review collected by and hosted on G2.com.
The only complaint I have about Forms on Fire would be the amount of time it takes for the form to submit. It does not always automatically sync. Sometimes, the technicians out in the field have to reload their app or press "force sync" in order to receive it. But once they do that, it works great! Review collected by and hosted on G2.com.
Thank you so much for taking the time to share your comprehensive feedback regarding your experience with Forms On Fire. It’s wonderful to hear that our platform has brought ease and efficiency to your operations, especially given the unique and broad range of services your company offers. We take pride in the user-friendliness of our software, and it's rewarding to know that it has made your transition from paper to digital a smooth one, significantly improving your level of customer service.
We’re especially delighted that our customer support team has been able to assist you promptly and effectively, ensuring your operations continue to run smoothly around the clock. Your acknowledgment of the quick and helpful response of our support team is greatly appreciated, as we strive to deliver exceptional service.
We have taken note of your concerns regarding the app’s loading and submission times. Please rest assured that we are continuously working to improve our app’s performance to ensure that it remains as responsive and efficient as possible. Your feedback is invaluable to us for making enhancements to our service.
Thank you once again for choosing Forms On Fire and for your valuable insights. We are committed to supporting your business’s continued success and are here to help whenever you need us.
At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
This reviewer was offered a nominal incentive as thanks for completing this review.
Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.



