--- title: Foqal Reviews meta_title: 'Foqal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Foqal works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Foqal Reviews **Vendor:** Foqal **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About Foqal Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We don’t force you to rip and replace. We plug into what you already use—Slack, Teams, Zendesk, Jira, ServiceNow, and 20+ other tools—and automate the grunt work so your team can focus on what actually matters. Built for speed, built for scale, built for real workflows—not cookie-cutter ones. Foqal is how modern teams handle support. ## Foqal Pros & Cons **What users like:** - Users value the **seamless integrations** of Foqal, enhancing collaboration between Slack and Intercom efficiently. (2 reviews) - Users praise the **excellent customer support** of Foqal, enhancing their overall experience with the product. (1 reviews) - Users appreciate the **easy integrations** of Foqal, seamlessly connecting their existing tools like Slack and Intercom. (1 reviews) - Users find Foqal's **easy setup** impressive, especially with its seamless integration into Slack. (1 reviews) - Users love the **easy setup and seamless Slack integration** of Foqal, alongside excellent support and reasonable pricing. (1 reviews) - Users value the **flexibility** of Foqal, seamlessly integrating with existing tools like Slack and Intercom. (1 reviews) - Users value the **tracking ease** of Foqal, significantly simplifying daily interactions for customer service teams. (1 reviews) **What users dislike:** - Users find a **lack of guidance** in documentation, making it difficult to fully utilize Foqal's features. (1 reviews) - Users note a **steep learning curve** during onboarding with Foqal, impacting their ability to utilize all features effectively. (1 reviews) ## Foqal Reviews ### 1. Effortless Ticketing and Seamless Slack Integration at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan B. | Manager, IT Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Foqal?** It is hard to pick one thing. For ticketing systems, Foqal was extremely easy to get up and running, integrating seamlessly with Slack. The support team is excellent, and the pricing is also extremely reasonable. **What do you dislike about Foqal?** The product itself is fantastic, offering numerous features. The documentation on how to configure and use some of these features could be more in-depth. **What problems is Foqal solving and how is that benefiting you?** We needed a ticketing system, something that was easy for our staff to use. As we heavily utilize Slack in our office, having a system that integrates with it was a key feature for staff adoption. Having our staff able to create tickets without ever leaving Slack has made it very easy for them to do so. The fact that I, as an admin, can turn any Slack message into a ticket is ideal for those times when staff reach out to me directly, rather than submitting a ticket. ### 2. Excellent Support and a Highly Customizable Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Foqal?** Excellent customer service paired with a highly customizable product! They respond quickly to support tickets and are genuinely receptive to product feedback, which makes the overall experience much smoother. **What do you dislike about Foqal?** I don't have much to say here. There's a learning curve in learning the backend as an admin, but you have that with any new tool. **What problems is Foqal solving and how is that benefiting you?** Foqal helped us move off Jira, and offered a more customizable product with speedy customer service ### 3. Great for integrating Slack with Intercom **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Foqal?** I like that I was able to integrate Slack into my existing tech stack (specifically Intercom) because this works as a bridge between the two, where our Sales team could stay in Slack (where they were used to being anyway) and our CS team could live in Intercom (where we're used to being day in and day out). It's the exact service I was needing since Intercom doesn't have this functionality. Foqal is used every single day by our enter CS team and it has made tracking / trending interactions so much easier. **What do you dislike about Foqal?** We don't use Foqal to the full extent, so there are probably plenty of features I could be leveraging. It was a bit complicated to onboard, but that's mainly because I'm not technical and I wasn't able to peel away one of my Engineers to handle it. I think the onboarding could be improved as they continue to grow; however, once I got it set up, it was exactly what I needed. Plus having Vlad to answer questions was great. **What problems is Foqal solving and how is that benefiting you?** It accomplishes my use case perfectly. I needed a tool that would integrate a Slack channel into Intercom because our sales team uses Slack to interact with our CS team, but our CS team uses Intercom for all Support related interactions. Prior to having Foqal, I was unable to track / trend interactions from our sales reps, despite being one of our main customer cohorts that our CS team supports. Foqal allowed me to integrate the two softwares without needing sales reps to use a new platform. Plus Vlad has always been super, super helpful when I've had questions. ### 4. Wonderful tool to turn slack massages into traceable tickets! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Foqal?** Foqal transformed my teams work. Slack messages from users across the organization can easily be assigned an agent a tracked from start to finished. Afterward we have tons of data we did not have before to analyze and improve our workflows **What do you dislike about Foqal?** I am not an analytics expert and working with the data can be a bit tricky to get the information we need. **What problems is Foqal solving and how is that benefiting you?** Ticket tracking - [View Foqal pricing details and edition comparison](https://www.g2.com/products/foqal/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+15%3A42%3A44+-0500&secure%5Bsession_id%5D=3347a913-196b-4b3d-aee3-02267ff83baf&secure%5Btoken%5D=c89c401bd78593ee5f13da213e084d9ad64830b4088821f5851b7cdf7d120427&format=llm_user) ## Foqal Integrations - [Slack](https://www.g2.com/products/slack/reviews) ## Foqal Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Foqal Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,582 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)