The product reduces the work and time it takes to transcribe meetings, especially those meetings that have a large number of attendees and which require accuracy. This is particularly true when attendees are from various countries that speak other languages as a primary language. An accurate transcription, in this case, makes it easier for the attendees to review and fully understand the content.

The ability to have on hand a break out of topics, timelines, and assignments is super helpful. This is coupled with a "living transcription" that allows a reviewer to focus on a part of the conversation, complete with video, to better understand the topic at hand.

Implementation was super easy, just configure the service and invite Fred to the meeting. Everyone has been able to use it.

I use Fireflies in literally every Zoom meeting because it augments and improves communication. The integration with Zoom was simple, and nearly automatic. No one that I've recommended the service to has had any trouble setting it up or using it.

I'm not able to speak to customer support because, frankly, we haven't needed any. It just works. I've yet to find a situation where I needed to reach out to customer support to solve a problem. If customer support works as well as the rest of the service, I'd expect it to be top shelf.

Our many meeting attendees have raved about the results and many have adopted Fireflies in their own meetings and practices. Review collected by and hosted on G2.com.

I have to be honest and say that I can't think of anything that isn't useful. There are metrics that we use less often but none of them lack purpose or functionality. Review collected by and hosted on G2.com.

Fireflies is good- easy to use which helps me automate a lot of my processes. Fireflies is my go to tool, I almost use it in all of my meetings. I have the tool integrated with soo many automations that my sales processes are 80% automated Review collected by and hosted on G2.com.

Nothing specific but they can definitely working on the UX Review collected by and hosted on G2.com.

Fireflies.ai makes meeting documentation effortless. The automatic transcription is impressively accurate, even with multiple speakers and different accents. I especially appreciate the integration with Google Calendar and Zoom, which ensures that meetings are always captured without manual setup. The search functionality and smart summaries also save me a ton of time when I need to revisit key decisions or action items. Review collected by and hosted on G2.com.

While the core features are solid, sometimes the platform takes a bit long to process and upload longer meetings. I also think the UI could be a bit more intuitive for first-time users — some useful options are a little buried. Lastly, while there are many integrations available, a few popular tools I use aren’t supported yet. Review collected by and hosted on G2.com.

I love that Fireflies frees me up to be an active listener and participant in the meetings it is recording and transcribing. I am no longer tied to my pen and notebook. I also like that if I miss a meeting, I can read the summary and the transcript to determine what really happened. It was seamless to implement and integrate into our meetings and everyone in our office ends up using it multiple times each week. Review collected by and hosted on G2.com.

Fireflies is not perfect. It sometimes misidentifies the speaker and doesn't know all of the technical terminology that we sometimes use, so it is not to be taken literally and we sometimes need our phonetics to determine what was actually said. Another thing I have noted is that if someone puts a message in the Teams chat during the meeting, it is not recorded or included in any summary. Review collected by and hosted on G2.com.

It saves sooooo much time! Fireflies is literally my second brain. I can NEVER forget anything. A huge timesaver!

And I can finally focus on my clients during the zoom calls. I don't have to take notes...and neither do they. That's awesome! Review collected by and hosted on G2.com.

I would love, if there would be 50 - 100 AI Credits already included. Because you already pay for Fireflies. Otherwise I am really happy. Review collected by and hosted on G2.com.

The idea is solid — automatic meeting transcription with smart AI summaries and integrations sounded like a great productivity tool. That’s what initially drew me to try the free trial. Review collected by and hosted on G2.com.

Almost everything after sign-up. I was charged for three months of a Business plan and AI credits without clear consent, usage, or even a single billing email or invoice. I only noticed the charges while reviewing my credit card. Support refunded one month, refused the rest, and the downgrade process was hidden and confusing. On top of that, the integration to Notion never worked, which was one of the main reasons I tried the product. Overall, the experience felt like a combination of dark patterns and broken promises. Review collected by and hosted on G2.com.

I admire the idea of having the application automatically start recording and taking notes. Sometimes I forget to do the recording manually, but when I see the icon, I realize I am already covered since the system was already setup, especially I use the application frequently for my virtual meetings. Review collected by and hosted on G2.com.

Though I was trying out the "Free" version of the software, it was a slight setback to see the message of having little to no recording minutes left on my profile. However, I am glad that convinced me to upgrade to the next package, which is what I am finalizing now. Review collected by and hosted on G2.com.

Fireflies is an amazing tool to use. This tool helps me save a lot of time when creating reports from (video) meetings with my clients. After the meeting, I receive a report with action points within 5 to 10 minutes. These action points are also provided separately, allowing me to follow up on them and add them to my To-Do list. With Fireflies, I save a lot of time that I can dedicate to other tasks within our accounting firm. Review collected by and hosted on G2.com.

Nothing. Or maybe it would be nice when the fun icons and emojis could be includes when you download the meeting summary as a PDF. Review collected by and hosted on G2.com.

Super easy to use. Transcriptions are high quality, also in Dutch. It's very useful and saves tons of time. Review collected by and hosted on G2.com.

All the AI features are nice, but as often with AI it focuses a lot on the generation part not the destillation. I need simpler notes that capture the same wording as the transcript, but simplified and summarized. Now the summary often goes into a high level with generated wording, which loses the essence and especially the tone and wording. Review collected by and hosted on G2.com.

We've been using Fireflies.ai for all our meetings, both internal and with customers. It's made following up from meetings much easier, and no need to look at hastily scribbled notes anymore. We love the transcription feature, as well as being able to use it on the go via the mobile app for in person meetings or quick notes you want to leave for yourself while out and about. Was super easy to implement, and we as a company have used it almost every day since we found it. Review collected by and hosted on G2.com.

There really isn't anything to dislike, unless you just don't want a notetaker. It integrates with our Teams calls seamlessly. The only thing I notice that some notetakers have that Fireflies does not is the ability to track speaking time or monologuing in real time. You can see some of this data in the reporting afterwards, but would be nice to see it in real time to make some of our more long winded speeches more concise. Review collected by and hosted on G2.com.