--- title: Fin Reviews meta\_title: 2900+ Reviews from the Intercom Community meta\_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.5 review\_count: 3901 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Fin Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [(435 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [(433 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [(333 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [(268 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [(257 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [(152 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [(130 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [(123 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [(115 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [(92 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fin ##### 1. Helpful Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [ See 435 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Mid-Market (51-1000 emp.) 3.5/5 "Easy Customer Communication, but Occasional Lag and Broken Jam Videos" What do you like about Fin? I'm able to easily communicate with customers with Finn by intercom it's such a nice platform and I can also share jam videos ##### 2. Ease of Use Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [ See 433 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ##### 3. Features Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [ See 333 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you like about Fin? - The interface, it's clean, simple and fits the start-up vibe - Functionaility across so many different support options - Fin AI - incredibly good ##### 4. Efficiency Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [ See 268 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ##### 5. Automation Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [ See 257 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ### 5 Cons or Disadvantages of Fin ##### 1. Missing Features Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [ See 152 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Organized Agentic Workflows That Just Work" What do you dislike about Fin? Unable to crawl through sub-links in the knowledge base ![Benjamin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin O.") BO Benjamin O. 5.0/5 "24/7 Support Made Simple and Efficient" What do you dislike about Fin? Okay. I don't know if this is a Fin issue or an actual Intercom system issue. But because we have just the one, Intercom email forwarding address, so ##### 2. AI Limitations Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [ See 130 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) See Related User Reviews ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you dislike about Fin? - Some areas are complicated to find. You can find you have some Ai settings within Messenger areas when perhaps they should all live in one place. - ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you dislike about Fin? Sometimes it has issues with understanding Hebrew and then it gives the wrong information to the customer. When it gives the wrong information, the cu ##### 3. Limited Features Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [ See 123 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) See Related User Reviews ![Jad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jad H.") JH Jad H. 5.0/5 "Revolutionizing Customer Support with Ease and Innovation" What do you dislike about Fin? I find it challenging to see all the procedures written in one place and understand what might trigger one versus another. Also, I'd like the ability ![Giuseppe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuseppe M.") GM Giuseppe M. 4.5/5 "Effortless Setup, Effective AI Features" What do you dislike about Fin? I think there should be a way to save or memorize certain details, like how you would tell ChatGPT to do it. I'd like to adjust certain small details ##### 4. Learning Curve Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [ See 115 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you dislike about Fin? Setting up the workflows can be tricky; there is a lot of flexibility but also a bit of nuance that isn't always clear. It requires a good amount of t ![Aleksandr S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandr S.") AS Aleksandr S. Mid-Market (51-1000 emp.) 4.0/5 "Empowers Support Teams, Evolving Together" What do you dislike about Fin? I would love to have a global overview of our conversations. With about 4000 conversations per month, it would be beneficial if AI could identify what ##### 5. Expensive Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [ See 92 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) See Related User Reviews ![ANSHUMAN P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANSHUMAN P.") AP ANSHUMAN P. Small-Business (50 or fewer emp.) 2.0/5 "Fin By Intercom - Automate your resolution" What do you dislike about Fin? the software takes to be needed to be trained before using efficiently. And the fact that you have pay 0.99 dollars for each resolution, and doesn't a DR Daniel R. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Empowers Our Support Team" What do you dislike about Fin? The pricing model creates some uncertainty, since costs depend on resolution. I never really know how many conversations it will handle in a given mon ![Leo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leo D.") LD Leo D. Director of Growth, TrustedForm Mid-Market (51-1000 emp.) 6/9/2026 "Easy to Train on Company Content, Seamless Zendesk Integration" 3/5 What do you like best about Fin? What I love most about Fin is how easy it is to train it on our company materials. You can feed it your documentation, help articles, and internal knowledge base, and it quickly learns to respond accurately based on that content. The integration with external tools like Zendesk is also seamless. It connects effortlessly and fits right into our existing support workflow without any major technical lift. Review collected by and hosted on G2.com. What do you dislike about Fin? The main downside is that Fin sometimes doesn't strictly follow our exact workflow and escalation paths. When more complex or edge-case situations arise, it can deviate from the defined routing logic and escalation rules we've set up, which occasionally leads to tickets being handled inconsistently. More granular control over escalation paths and workflow enforcement would make it significantly more reliable for our team. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin is helping us streamline and simplify the onboarding experience by supporting new signups through their first interactions with our product. New users get immediate, accurate answers to their questions without having to wait for a human agent, which makes the onboarding journey smoother and reduces friction for people just getting started. Review collected by and hosted on G2.com. Show More Response from Kateryna Kharytonova of Fin [Editedit](https://www.g2.com/survey_responses/fin-review-12936705/official_response/edit) Hey Leo, Andrew here, I’m a manager on our support team. The issue you mentioned around Fin not following your workflow or escalation paths is something we’d love to dig into further, often times this can come down to how your have your Fin Guidance and/or Workflow triggers configured. Would love to investigate this further for you to make sure you can see even more success with Fin in those complex or edge-casey scenarios. Feel free to email me andrew.randazzo@fin.ai and we can take a look at this together! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rudolff V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudolff V.") RV Rudolff V. Senior Customer Success Manager Mid-Market (51-1000 emp.) 5/26/2026 "Easy to Use, Fast Performance, and Truly Helpful Support" 4.5/5 What do you like best about Fin? It’s easy to use. I’ve worked in customer service for many years and have used a lot of different tools for handling customer contacts, but Fin is one of the few that really clicked for me within the first 15–30 minutes of using it. While i haven't been involved in the intergrations part of Fin from what i can see in the docs it have been easy to intergrate on our sites for our dev team. As long as you have a good stable internet connection i have no problems with the performance of Fin, it is nice and quick. This is even over a 4G connection with a VPN tunnel on top. I am not part of the pricing team here so i am not able to comment on the pricing. All the times i have needed assistance from the Support team it have been really great help and the people know what they are doing and provide a really nice experiance. Fin AI can be a bit tricky but then again i think a lot of AI are that, but we have to redo our guidences for it from time to time, i wonder if it is when they update the LLM powering it so it gets better and then read some of the guidences diffrently. Review collected by and hosted on G2.com. What do you dislike about Fin? Small things, like not being able to migrate from one region to another. We set up our Fin tools in the US datacenter, but we’re based in the EU. Later, we started looking into migrating everything over to the EU datacenters, but that isn’t possible. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? It gives our agents more freedom, so they can focus on other tasks as well instead of being locked into handling customers all day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Preticia E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preticia E.") PE Preticia E. Operations Team Lead Real Estate Mid-Market (51-1000 emp.) 5/13/2026 "Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management" 4.5/5 What do you like best about Fin? Fin has so many workflows that can be created which are very easy to implement once we learn more about them. It can be easily integrated with other platforms that I regularly use at the workplace, which again simplifies my work and saves time. It seamlessly sends the notifications to the integrated platforms and very swiftly. Also, the important task that Fin does, which is handling customer tickets, calls and emails, is all very organised and user-friendly. Once again, we can set so many rules, we can create a workflow for the tickets and emails as to whom a specific type of ticket or email should be diverted and many more. The AI integration of Fin is very smooth and without any flaws. Very much directive without any complications. Review collected by and hosted on G2.com. What do you dislike about Fin? Nothing to mention until this time of my usage. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Mainly the ticket/ email/ call handling is very much organised. I get to see who is working on which one that gets rid of the biggest confusion if the ticket is being taken care of or not. One other main thing is that Workflows/Series (as given in Fin) are very simple to create, with all the necessary steps for any sort of task. Also, marketing emails can be blasted to clients which can be templated or customised as our requirement. With all the mentioned features, it really saves my effort that I have to put into them and also saves so much time. I can also get a real-time status on the tickets, calls being transcribed again helps to get the context of the call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. Small-Business (50 or fewer emp.) 7/7/2026 "Intuitive Support Solution with Room for Improvement" 5/5 What do you like best about Fin? I find Fin incredibly useful for supporting customers, as it offers an intuitive and easy all-in-one way to switch between chat, email, and calls with just a few clicks. I can manage multiple conversations simultaneously, which is a big help. The AI assistant is great; it understands our terms and conditions thoroughly and has a knowledge base of past conversations, which is really handy for seeing how similar situations were handled before. The Notes feature is a highlight because it lets me easily communicate with supervisors or coworkers, either to request assistance or to share information. Review collected by and hosted on G2.com. What do you dislike about Fin? The process on how I can dial a phone call (not call someone I'm texting) but call someone new is a bit complicated. An icon for a dialer would be great so we can type the number out manually. Instead, we have to pretend to call someone else and delete the number and type out our own number. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I find Fin intuitive and easy, allowing us to support customers through chat, email, or calls efficiently. We manage multiple conversations simultaneously, and the AI assistant, with its knowledge of terms and conditions, provides helpful past conversation insights. The Notes feature helps reach out to supervisors or peers. Review collected by and hosted on G2.com. Show More 7/12/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/30/2026 "Transformed Our First-Level Chat Support and Saved Us Time" 5/5 What do you like best about Fin? It has changed our team’s approach to first-level support requests via chat. We now have an IA that saves us a lot of time by framing client requests: basic questions are answered automatically, and more complex ones are better defined and identified so a team member can handle them in the best and simplest way possible. Review collected by and hosted on G2.com. What do you dislike about Fin? It sometimes repeats itself or struggles to redirect the client to the right topic or answer. That said, I believe it’s also on us to improve our prompts and give it better input so we can get better answers. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? As explained, it helps us automatically answer simple requests at the first level of support, and it also frees up our team members’ time so they can focus on identifying more complex problems. When needed, a human can then take over with all the relevant information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Laura G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura G.") LG Laura G. Head of Customer Support and Success Mid-Market (51-1000 emp.) 7/6/2026 "Great customer service software for B2B" 4.5/5 What do you like best about Fin? Most helpful: - Fin is continuously improving, making its performance better every week - it can be completely managed within customer support, but it doesn't have to. It's a tool that we use for marketing/product too, when it comes to feature adoption and news - their vision "AI first" is great Review collected by and hosted on G2.com. What do you dislike about Fin? - Their chat is not designed to be an instant chat in the backend - Pricing can get expensive if your support volumes are high. Some gray are around the "assumed resolved" conversations that you are being charged for Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? - Managing all the support conversations and help center content in one place - Great tool for pushing feature adoption Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jagdish D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jagdish D.") JD Jagdish D. Team Lead Enterprise (\> 1000 emp.) 4/13/2026 "Smarter Support, Less Effort" 5/5 What do you like best about Fin? What I like most about Fin by Intercom is how naturally it handles customer conversations without sounding robotic. It understands context well, so users don’t have to repeat themselves or get pushed through rigid, scripted flows. Another major plus is how quickly it reduces the support workload. Many repetitive questions get resolved instantly, which frees the team up to focus on more complex or higher-value issues instead of answering the same things over and over. I also appreciate how easy it is to set up and improve over time. You don’t need a lot of technical effort to get it running, and it learns from past interactions, so responses become more accurate and helpful as you go. Overall, it feels like having a dependable first line of support that’s available 24/7 and genuinely useful, rather than just a basic bot. Review collected by and hosted on G2.com. What do you dislike about Fin? Nothing in particular—it's just that sometimes it feels slow. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? What I like about Fin by Intercom is that it addresses some very real, everyday support challenges that most teams run into. The biggest one is dealing with a high volume of repetitive customer questions. Rather than having agents answer the same things over and over, Fin can handle those instantly. That translates into fewer tickets for the team and a lot less manual effort. It also helps with slow response times and limited availability. Traditional support teams can’t realistically be online 24/7, but Fin can. Customers get immediate answers at any time, which improves the overall experience and helps reduce frustration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Shaket C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaket C.") SC Shaket C. Community Operations Mid-Market (51-1000 emp.) 4/13/2026 "Seamless Help Centre + AI in One Responsive Fin Window" 5/5 What do you like best about Fin? What I like most about Fin is how it integrates the articles and help centre, along with the AI feature. It makes it much easier to find the information I need in a single Fin window, rather than having to navigate back and forth between different places. Performance-wise, it feels very responsive, and the support team has been helpful as well. Review collected by and hosted on G2.com. What do you dislike about Fin? There is nothing I dislike about Fin. Fin is a helpful friend of mine and always helps me whenever required. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin is really helpful because all the articles and the help centre are integrated on the same page. Whenever a ticket is assigned, it can check whether there’s already an active ticket for the same customer and then provide the relevant details. Also, to help get the ticket resolved, the relevant articles are always in front of agents, making it easier for them to find the required information and support the customer accordingly. Overall, Fin is helpful in every aspect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/23/2026 "Easy Setup and High Accuracy—Fin Drives Strong Deflection" 4.5/5 What do you like best about Fin? It's easy to set up and maintain, with clear areas marked for each element of the AI - guidance, procedures, attributes etc. This has enabled us to achieve over a 50% deflection rate, and the accuracy rate provided by Fin is high based on the content that we have fed it. Review collected by and hosted on G2.com. What do you dislike about Fin? It can be difficult to control the AI in specific situations. In our case, we have lots of bespoke customers. The ultimate solution is to integrate our CRM with endpoints so that Fin can understand specific use cases, but this takes lots of time to build. For now we must rely on escalation rules to skip the AI, but it would be helpful to be able to control exactly what Fin does in certain scenarios or if it picks up on specific keywords, for examples. This can somewhat be done with procedures, but again it's more complex than it needs to be. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Scaling support. We've over doubled our support volume, but maintained the same headcount. With things like attributes and SLAs, this has also helped us to improve performance on the human side. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/18/2026 "Good Integration and Ease, but Concerns with Security" 4/5 What do you like best about Fin? What I like most about Fin is the way it communicates. At times, it sounds very human, and that is a very positive point. I also believe that the Workflows are very good for solving many cases. In daily life, it allows us to resolve many cases easily and quickly for the clients. It has some integrations, like Notion, website, etc. In terms of performance, it meets expectations well and there are few downtimes. The price is okay, but it could improve in terms of FinAI per resolution; we find it expensive. Fin offers various trainings, and we can track the progress. Review collected by and hosted on G2.com. What do you dislike about Fin? The part about Fin where we don't really know what is shared and what is co-shared. With Fin, and at a regulatory level, it is a bit difficult for us to use our databases and share them with Fin, because we don't know what is being shared and the security they have. We would like to know more about this. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin to resolve basic issues for our clients, as it can search for information on the website. Review collected by and hosted on G2.com. 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