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Files.com Reviews & Product Details

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Files.com

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Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File Based Integrations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.
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Files.com Reviews (257)

Reviews

Files.com Reviews (257)

4.6
258 reviews

Pros & Cons

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Mandy C.
MC
Director of Life Company
Mid-Market (51-1000 emp.)
"Director of Operations"
What do you like best about Files.com?

Files.com has made it much easier to share information with business partners and team members. Setting up new folders is a breeze. Switching to Files.com has saved our team a lot of time and gives us confidence that the information is safe and secure. The Files.com team has been easy to work with and have helped us find solutions that fit our needs. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I don't have anything negative to say about Files.com. Review collected by and hosted on G2.com.

Verified User in Chemicals
AC
Enterprise (> 1000 emp.)
"It just works"
What do you like best about Files.com?

The product is quite mature and well thought out. It has been around for a number of years and most of the issues have been ironed out and the user interface and feature set works well and is quite comprehensive. We barely use more than 20% of the features available, but it is good to know they are available if needed. Uptime is pretty good and any outages are communicated well with RCA provided on any major ones. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

It is a bit expensive for what we do with it. As mentioned we don't use the full power of the product. But it is reliable and stable and allows us to do everything we need. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
CS
Mid-Market (51-1000 emp.)
"Great product for sharing files with clients"
What do you like best about Files.com?

Easy to configure sites for clients based on the needs we require. The site provides all features you could possibly need to customize the site perfectly for the client. Easy to implement thesolution and we use it all the time! Very intuitive site so you can easily integrate this within your project. I never need any customer support as the site is always working. Great product especially for the price. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

There is nothing I don't like about the site. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Easy to use, lots of features + integrations, great for gluing modern/legacy infra, solid API"
What do you like best about Files.com?

Great docs, support, packed with features and integrations, has lots of stuff that legacy players in banking want . Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Somewhat pricey especially if you have lots of outbound connections e.g. to different cloud storage buckets. Review collected by and hosted on G2.com.

Jimmy S.
JS
Production Manager
Small-Business (50 or fewer emp.)
"Fantastic cloud FTP for a small business"
What do you like best about Files.com?

Love the interface, reliability and speed. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

All of the issues we have had in the past have been addressed and fixed over the years Review collected by and hosted on G2.com.

CR
Director Of IT Software Development
Enterprise (> 1000 emp.)
"Great Tool for SFTP and Website Front End Accessing Files"
What do you like best about Files.com?

This tool allows you to share files between staff inside and outside of organization very quickly and easily. The tracking and auditing is great as well. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Sometimes user folder permissions have to be removed and added back to get working againi. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hey Chad,

Thanks for the review!

Interesting that you bring up that tidbit about permissions - I listened in on two product calls today that discussed issues that could be related, and I hear that both are fixed. If you are still receiving any issue like that, please reach out to our support team and we'll try to improve things. We are committed to making permissions work perfectly.

Thanks again!

MT
Supply Chain and Technical Support Consultant
Small-Business (50 or fewer emp.)
"Stable and reliable"
What do you like best about Files.com?

It is very reliable and has complete functionality to handle FTP file transfers Review collected by and hosted on G2.com.

What do you dislike about Files.com?

User configuration could be a bit simpler. Review collected by and hosted on G2.com.

Ryan Y.
RY
System Administration Specialist
Enterprise (> 1000 emp.)
"Files.com takes their business serious"
What do you like best about Files.com?

The dedication to their clients (Us). They listen, they develop, and they perform what we actually ask for. They try deliver what we ask for Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Nothing so far because things we've asked for, they either can or cannot and are honest about it. If they cant, they will try to make it happen Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Enterprise (> 1000 emp.)
"Files.com Works Well For The Most Part"
What do you like best about Files.com?

It has an easy to use interface that my non-technical end users are able to use to search for files and data. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

We cannot search out AWS S3 buckets filled with call recordings currently. It takes forever to load a single bucket. We have millions of recordings and do not want to move this archived AWS S3 data to another location. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Hi,

Thanks for the review and thanks for bringing the issue with slow loading S3 listings to our attention. The issue you were running into was fairly specific to the configuration of your bucket, and we have fixed the issue. Your S3 listings should be lightning fast at this point.

We hear you about making S3 buckets searchable and we are working on trying to squeeze that into our roadmap for this quarter. We'll keep you updated!

Sean M.
SM
Business Technology Lead
Small-Business (50 or fewer emp.)
"Files.com is secure, reliable, and flexible and the support is FANTASTIC"
What do you like best about Files.com?

The flexibility of sharing files using a variety of protocols like mounting partners SFTP servers, or spinning of one of our own. Files.com is our go to for sharing data with our partners. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Not much - Files.com has multiple places where you can do the same thing, sometimes this can be confusing Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Files.com.

Files.com

Free Trial

Starter

$199.00
Per Month

Power

$499.00
Per Month
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Files.com Features
Encryption
File Transfer
Language Support
Access Control
File Management
Synchronization
Scheduling
Encryption
Authentication
Access Control
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