# FedEx Cross Border Reviews **Vendor:** FedEx **Category:** [Cross Border E-Commerce Software](https://www.g2.com/categories/cross-border-e-commerce) **Average Rating:** 2.5/5.0 **Total Reviews:** 2 ## About FedEx Cross Border Fedex helps grow your e-commerce business and capture new markets with global shopping cart technologies, scalable fulfillment services and e-commerce delivery and trade compliance options. ## FedEx Cross Border Reviews ### 1. Possibly the worst ecommerce shipping carrier there is. **Rating:** 0.0/5.0 stars **Reviewed by:** Lee M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about FedEx Cross Border?** FedEx Cross Border used to have very helpful customer support, however, this isn't true anymore as all of the helpful staff have moved to other companies. As a result, it means that there isn't much to like about FedEx Cross Border. I think I was really pushed to name anything that I like about FedEx Cross Borer it would be the thought of changing to a different supplier and not having to deal with them. **What do you dislike about FedEx Cross Border?** Everything. FedEx Cross Border used to be P2P, however, the independent company (P2P) was bought out by FedEx Cross Border. All of the good staff that helped make P2P (now FedEx Cross Border) to work so well left (or realistically the entire team was headhunted by Hermes). What happened was that the amazing customer account managers and support that you used to get with P2P, the high level of reliability in the service and the actual answers that you would get to questions stopped happening. FedEx Cross Border blamed everything for this (COVID, etc.) but realistically they never once kept any customers updated on what was happening (I was previously a P2P customer and wasn't even told about the fact the company I was using to ship hundreds of parcels each month had changed its name and staff). My old account manager was disappeared in a manner that made me think she'd fell out with the Chinese government and then her replacement had no contact with me. In fact I found out she was on maternity leave 6 months after she'd had the baby - I wasn't even aware she was pregnant and soon to be going on maternity leave 😂. The "client services" team that you need to deal with is abysmal, you get faster and more human like responses from a chat support bot. If you send them an email with any kind of support request then after a few emails you can literally copy/paste the exact answer they will respond to you with from a previous email, because all of the answers are "canned responses". All of this could be put down to a level of bad customer support, that wouldn't be so bad if you never had to contact customer support - again, unfortunately that is not the case. A vast majority of parcels that are sent with FedEx Cross Border will go missing. Well, I can't say that they are missing as FedEx Cross Border will never admit that - it would mean that they need to pay compensation. If a parcel has not been delivered then they will simply state "that shipping lane is having some delays, please wait a few weeks and contact us directly". Seriously, thats the answer to everything. I have a parcel still "delayed" from a year ago. So, as I said earlier: EVERYTHING. I dislike [Hate] everything about FedEx Cross Border. **Recommendations to others considering FedEx Cross Border:** If you are looking at Fedex Cross Border, then I'd recommend looking at Hermes instead - that is where all of the good staff have gone. **What problems is FedEx Cross Border solving and how is that benefiting you?** There are no problems solved with FedEx Cross Border. Only problems created. If you want to annoy every customer that you have becasue they never receive the package that they ordered, then FedEx Cross Border is the shipping carrier for you. 👍 🙄 ### 2. Fedex **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about FedEx Cross Border?** I use Fedex to ship products internationally and domestically. It is one of the best companies I used so far to ship my products and they arrive on time or early. I have not have any issue using Fedex. I am grateful for this company and when I go everyone knows me by name. **What do you dislike about FedEx Cross Border?** I don't dislike anything about Fedex. It is great. **Recommendations to others considering FedEx Cross Border:** They provide excellent customer service. Great company. **What problems is FedEx Cross Border solving and how is that benefiting you?** I don't have any issues. We use fedex to ship item to customers. ## FedEx Cross Border Discussions - [What is FedEx Cross Border used for?](https://www.g2.com/discussions/what-is-fedex-cross-border-used-for) - [View FedEx Cross Border pricing details and edition comparison](https://www.g2.com/products/fedex-cross-border/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A28%3A57+-0500&secure%5Bsession_id%5D=84ff58fd-2599-4a02-9f8c-9200e9d4da62&secure%5Btoken%5D=009fd429bd1cbd97fcec198e037a9172ed1eca2adee28a946cfe2bfd04442ca8&format=llm_user) ## FedEx Cross Border Features **Global Shipping** - Integration - Reporting - Labels - Returns **Payments and Pricing** - Global Tax - Currency - Payment Methods - Cost - Pricing **Global ecommerce management** - Compliance - Delivery Tracking - Risk - Documents **Portals** - Marketplaces - Branding - Omnichannel ## Top FedEx Cross Border Alternatives - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.0/5.0 (802 reviews) - [Zonos](https://www.g2.com/products/zonos/reviews) - 4.8/5.0 (46 reviews) - [Flow Commerce](https://www.g2.com/products/flow-commerce/reviews) - 4.8/5.0 (20 reviews)