Facelift Cloud Reviews & Product Details

Social Media & Communication Orchestration: planning, publishing, engaging, and measuring across every social channel. Global teams running 100+ profiles across multiple brands and regions replace scattered scheduling, inbox, and reporting tools with one governed workspace: a unified content calendar, AI-assisted content creation, role-based approvals, a single social inbox, real-time analytics, and employee advocacy. It is built for scale and for control. Permissions, approval workflows, and audit trails keep global and local teams aligned without slowing them down. Real-time performance data shows what works, so strategy and content improve with every campaign. As part of Entirely, the open ecosystem for enterprise marketing, it is the social activation layer: campaigns, assets, and audience insights flow in from connected systems, and social performance flows back. Connect it to the stack you already use, keep what works, and evolve from there. Core capabilities: Orchestration: One calendar for planning and scheduling across all platforms. AI-powered content creation, publishing with consistent messaging, role-based approvals, and integration with content and creative tools. Community management: Unified inbox for messages, comments, and mentions. AI-assisted responses and templates, priority routing and escalation, sentiment monitoring, and customer service integration. Analytics and insights: Real-time tracking, competitor benchmarking, audience and engagement metrics, optimization recommendations, and custom dashboards. Employee advocacy: Curated content for employee networks, one-click sharing, performance tracking, top-advocate identification, brand safety controls. Enterprise-ready Hundreds of profiles across brands and regions. 99.9% uptime. ISO 27001 certified, GDPR compliant, data stored in Germany/Europe. English & German support with 97% satisfaction. Open APIs and native integrations with all major networks.

Seller

Facelift

Discussions

Facelift Cloud Community

Languages Supported

German, English, French

Solution Type

All-in-One

Overview by

Fabian Schmidt (Head of Operations bei Facelift bbt)

Pricing

Pricing provided by Facelift Cloud.

Professional

Starting at €1,199.00

Per Month

Business

Per Month

View More Pricing Information

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User Insights

Average based on 41 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Facelift Cloud Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Facelift Cloud, and what problem is it built to solve?

Facelift Cloud is an all-in-one software solution for professional social media marketing at the enterprise level. It is built to help companies manage their marketing activities centrally and efficiently.

What languages does Facelift Cloud support?

Facelift Cloud supports 3 languages: English, French, and German.

What company sizes and industries is Facelift Cloud the best fit for?

Facelift Cloud’s strongest fit appears to be mid-market and enterprise teams, with users also represented across several industries. The most represented segments include:

Company size: Mid-market and enterprise organizations.
Industries: Marketing and advertising, consumer services, automotive, telecommunications, and entertainment.

What customer support options does Facelift Cloud provide, and how do users find the overall support experience?

Facelift Cloud offers support by email, phone, chat, and a 24/7 live representative. Users describe the support experience as responsive and dependable, with helpful assistance when questions or issues arise.

What features or capabilities could make Facelift Cloud even more useful?

Facelift Cloud could be more useful with smoother publishing workflows, deeper reporting, and more flexible day-to-day tools. Recurring improvement requests include:

Expand publishing options and improve support for social-platform content formats, including stories and document posts.
Strengthen analytics with deeper insights, sentiment analysis, benchmarking, and easier automated reporting.
Make content planning and navigation more flexible, including easier post rearrangement and a more intuitive interface.
Improve community-management tools with more capable tagging, search, and media organization.

G2 reviews are authentic and verified.

Here's how.

Julian S.

Software Programmer

Internet

Mid-Market (51-1000 emp.)

10/28/2018

"FACELIFT "THE SOCIAL MEDIA MARKETING TOOL""

3.5/5

What do you like best about Facelift Cloud?

Facelift enables to centrally and efficiently manage all activities on the social media like Facebook, Instagram, Twitter, YouTube and many other channels. Also, it is the secure way for social media marketing. Dashboard is a great feature so that you can save time and easily analyze all KPIs. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

It works great but I wish there could be better insights and some features could still be developed. Review collected by and hosted on G2.com.

Response from Leonard Kähne of Facelift Cloud

edit

Hi Julian,

Thank you very much for your review.

Our development team is constantly working on improving Facelift Cloud and adding new important features. We therefore ensure a high-quality product and hope to keep our client's satisfaction-levels high.

Kind regards,

Team Facelift

Olaf P.

Marketing Manager

Mid-Market (51-1000 emp.)

1/2/2019

"The best social media tool I've ever used"

5/5

What do you like best about Facelift Cloud?

The tool has a great usability. It's very easy to use. APIs to all important social media channels. Great user management. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

It's not the cheapest but the best tool. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/23/2018

"Facelift Cloud"

1.5/5

What do you like best about Facelift Cloud?

A single inbox for all of your social media channels: All user comments, questions, and conversations can be found in the Unified Inbox. Automated tags and alerts allow you to quickly review and prioritise all messages. This was written by https://www.facelift-bbt.com/facelift-cloud. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

I can't say I really disliked anything about this product. Nothing really bothered me. I was a brand new user so I was learning but it was for a job I did not stay long at so it is hard to say what I dislike about this product. Review collected by and hosted on G2.com.

Response from Leonard Kähne of Facelift Cloud

edit

Hello,

Thank you for your review. I am not sure I understand it though, since you didn't dislike anything about our product, but seem to be unhappy with a 1,5 star review. Could you elaborate on that?

Kind regards,

Team Facelift

Verified User in Retail

Small-Business (50 or fewer emp.)

10/7/2018

"Great for immediate dialogue"

4/5

What do you like best about Facelift Cloud?

User friendly and allows immediate response time. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

The display needs to be larger. When you are following the instructions the print is too small. Review collected by and hosted on G2.com.

Thomsa J.

Digital Marketing Manager

Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

2/19/2018

"Facelift Cloud"

3.5/5

What do you like best about Facelift Cloud?

The analytics dashboard because it has many data visualizations that help me understand and track our progress. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

I would like to see the product become more robust and integrate with other reporting tools. Review collected by and hosted on G2.com.

Response from Leonard Kähne of Facelift Cloud

edit

Hi Thomsa,

Thank you for your review!

Kind regards,

Team Facelift

Stefano C.

Analytics Director

Internet

Mid-Market (51-1000 emp.)

1/30/2018

"Great Tool"

4.5/5

What do you like best about Facelift Cloud?

This tool has 11 modules and it's pretty useful and it's intuitive. Social benchmarking and competition are great Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Nothing in particular. It's a little bit expansive, but it works great Review collected by and hosted on G2.com.

Response from Leonard Kähne of Facelift Cloud

edit

Hi Stefano,

Thank you very much for your great review! We hope to consistently keep our standards high and our customers happy. If there's anything else we can do for you please contact your account director.

Best regards,

Leo

Mohamed S.

Social Media Senior Manager

Enterprise (> 1000 emp.)

10/18/2017

"I love this app and the team behind it"

4.5/5

What do you like best about Facelift Cloud?

I love this app and the team behind it they are fully dedicated Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

They just need to add more applications to what they have now Review collected by and hosted on G2.com.

Frank H.

Head of Social Media

Luxury Goods & Jewelry

Enterprise (> 1000 emp.)

9/2/2016

"All the features we need"

5/5

What do you like best about Facelift Cloud?

- almost all features we need in one tool (publishing, monitoring, advertising, engagement)

- always further developing of the software and introducing new features

- Very good and quick-answering customer service Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

- monitoring and listening features could be more advanced, some competitors offer better insights

- within the engagement module (to create competitions) are still some bugs or not 100%-working features which need some more development Review collected by and hosted on G2.com.

Volker S.

Redakteur

Enterprise (> 1000 emp.)

9/2/2016

"Very Useful CMS for Social Media Platforms"

4/5

What do you like best about Facelift Cloud?

Intuitive usability, location of company (Hamburg), direct contact, support. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Some features seem to be in a beta state. Review collected by and hosted on G2.com.

Rémi V.

Co-founder

Internet

Small-Business (50 or fewer emp.)

4/5/2016

"How Alphalyr manage efficiently all social accounts and track all social KPI"

4/5

What do you like best about Facelift Cloud?

I can work with all my team to manage content of my social networks with :

- Validation process

- Roles and rights

- Templates of post

....

Moreover, I can manage all my moderation (on Facebook, Twitter..) in the same tools with response templates, alerting...

Dashboard is really a great module to save time, and to analyse all KPI of my communities. Review collected by and hosted on G2.com.

What do you dislike about Facelift Cloud?

Some features I would like to improve my experience on the tool can be Instagram publication. I would like also to send automatically reporting to my team. But there are new features each month on the platform, so perhaps soon. Review collected by and hosted on G2.com.

Response from Leonard Kähne of Facelift Cloud

edit

Hello Rémi V.,

thank you for your review and your 4 star rating. As you said we are continuously developing the Cloud. We are releasing an iPhone companion app soon which will allow you to push your Facelift Cloud content directly into the Instagram app. Instagram does not allow direct publishing through the API but the app will make the process much easier for you. We are also developing new reporting features to fit your needs. Stay tuned!

Best regards,

Leo