ExpenseWire is used to submit and track employee expenses and reimbursement requests, with receipts and supporting documents attached to reports. It helps move expense handling from paper or manual processes into a digital workflow.

What company sizes and industries is ExpenseWire the best fit for?

Positive experiences are represented most strongly in mid-market and enterprise organizations.

Mid-market: organizations with 51–1,000 employees
Enterprise: organizations with more than 1,000 employees

What customer support options does ExpenseWire provide, and how do users find the overall support experience?

ExpenseWire provides chat support. The support experience can be helpful and responsive, though response times are not always quick.

What features or capabilities could make ExpenseWire even more useful?

ExpenseWire could be more useful with a smoother experience for navigating reports and handling receipts, alongside clearer reporting and a more up-to-date interface.

Improve mobile usability and navigation for submitting expenses and receipts.
Make receipt uploads and adding multiple attachments more straightforward.
Make reporting and analytics easier to understand and more useful for tracking spend.
Refresh the interface and clarify the steps for entering and completing expense reports.

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Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

4/3/2019

"Good Expense Management Tool"

4/5

What do you like best about ExpenseWire?

It is a "one stop" shop for entering and tracking expenditures. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

It could be a bit complicated to learn, but once you do, it is a very helpful system. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of ExpenseWire

Thanks for your review and feedback! Please let us know if there is additional training materials needed to assist with learning the tool.

mewillia@paychex.com

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/12/2018

"Easy and user friendly"

5/5

What do you like best about ExpenseWire?

Very simple to make and submit a report. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

Long drop down menus require a lot of scrolling. And it would be nice to have the option of a mobile app so I don't have to go to the website every time. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

2/12/2019

"Operations Manager"

5/5

What do you like best about ExpenseWire?

The ease of being able to upload receipts via email into the account and store them in there for future use. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

How long it takes to complete an expense report when you have a lot of expenses. I don't think that's the software error though :) Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

1/4/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Way to Track Expenses"

4.5/5

What do you like best about ExpenseWire?

I love the layout of this program and has helped me track the business expenses. Easy to upload receipts and able to handle reimbursements. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

I do not like is that the system was first very hard to use but thanks to support they helped me fix the issues. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Warka J.

Teacher

Small-Business (50 or fewer emp.)

10/8/2018

"Super Innovative!"

5/5

What do you like best about ExpenseWire?

I like that Expensewire makes everything digital! I love the ease of doing much of the work on my phone and giving that option to my colleagues. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

There is not much I dislike about the program. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

12/3/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Difficult setting up, easy to use afterwards."

3/5

What do you like best about ExpenseWire?

I can log all my hours in one report. I like how easy it is to add bank information. I like that the money goes to my account. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

The process of setting up the account. It might have been my company, but the process of setting up the account was more difficult than it needed to be. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of ExpenseWire

Thanks for your feedback. I'm interested to hear more on the difficulties you experienced while setting up your account. Please feel free to reach out to me at the below email address with more detail. Your business partnership is appreciated!

mewillia@paychex.com

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Wholesale

Enterprise (> 1000 emp.)

9/28/2018

"Very easy to use."

4/5

What do you like best about ExpenseWire?

Sleek design, and easy to use. I also like how it allows you to delegate someone to your expenses. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

Viewing credit card transactions can be a bit difficult but nothing too bad. Review collected by and hosted on G2.com.

Response from Stephen Weaver of ExpenseWire

Thank you for the review and the great feedback!

Current UserValidated ReviewerIncentivizedSource: G2 invite

Arthur G.

Enterprise (> 1000 emp.)

7/31/2018

"Not good looking but still working well"

2.5/5

What do you like best about ExpenseWire?

Can import credit card transactions, can understand where expenses are in the approval chain Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

No mobile application to snap pictures of receipts. Slow to use. Interface and operating system is not intuitive at all for the average user. Review collected by and hosted on G2.com.

Recommendations to others considering ExpenseWire:

If you are considering a new accounting software, I recommend going with something else (appearance and features are very outdated and clunky). Review collected by and hosted on G2.com.

What problems is ExpenseWire solving and how is that benefiting you?

Easy to use and helps me to keep my expenses organized. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of ExpenseWire

Arthur, thank you for taking the time to leave your feedback. If you would like to address the concerns you have on the application, please feel free to reach out to me directly.

mewillia@paychex.com

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

4/4/2018

"ExpenseWire Review"

4/5

What do you like best about ExpenseWire?

It's nice that you can upload receipts and supporting documents to support your reimbursement requests! It makes it very easy to see exactly what and how much the reimbursement is for. You can attach an invoice, a receipt, a photo, a PDF...pretty much any format that you can think of, you can upload. It's also super easy to name your reports and attachments in case your office has a specific naming or filing system. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

The system is a little tough to figure out at first, it's not too user friendly. But it seems to work okay once you get a handle on it. If you can get someone who knows how to use it walk you through the process one time, you'll be great! It's just that initial "huh" reaction that might make the software seem intimidating. Review collected by and hosted on G2.com.

Recommendations to others considering ExpenseWire:

It's a really good piece of software if you're looking to try and cut down on paper clutter in your office. You can upload receipts and documents, and store them on ExpenseWire -- you can access past reimbursement requests very easily! Review collected by and hosted on G2.com.

What problems is ExpenseWire solving and how is that benefiting you?

It's really nice that my files and my desk are no longer crowded by paper receipts! I can scan them and upload them to the site right away, and toss my receipts. It also means that receipts are less likely to get lost in your wallet, a purse or briefcase, or wind up in a drawer somewhere never to be found again. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of ExpenseWire

Thank you for your review! I'd like to hear more about difficulties you experienced getting assistance with a walk-through of the system. Please feel free to reach out to me at the following email: mewillia@paychex.com

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Events Services

Mid-Market (51-1000 emp.)

8/30/2018

"It is just alright"

3/5

What do you like best about ExpenseWire?

It can import credit card transactions, and has a lot of storage but that is about it. Review collected by and hosted on G2.com.

What do you dislike about ExpenseWire?

The interface is incredibly clunky and is not user friendly. It is not intuitive for average users and a lot of my colleagues had a lot of trouble using it without help from customer service. Expense reports load too slowly. It looks like it needs an update Review collected by and hosted on G2.com.

Response from Stephen Weaver of ExpenseWire

Thank you for your review and your feedback. I'm interested to hear more about the trouble your colleagues are having. Please feel free to reach out to me with more detail. Here is my email address: smweaver@paychex.com

Validated ReviewerIncentivizedSource: G2 invite