Exercise.com Reviews & Product Details

The customer relations agent who works with us any time we have questions or need help utilizing new features. She is amazing. Her name is Abbie and she always responds quicker than we expect her to, and she is very helpful in her responses. Review collected by and hosted on G2.com.

It's a heavy software that is hard to understand, and sometimes the features don't do what you would expect it to do based on what it says. It also doesn't seem to be built in a way that has minor athletes in mind. For example, there is no way to have a parent sign a waiver for the student in a way that ensures the parent is signing the waiver on behalf of the child. Review collected by and hosted on G2.com.

Exercise.com provides an all-in-one platform that makes it easy to manage clients, programming, billing, scheduling, and communication in one place. The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized. One of the biggest upsides has been working with Abbie. She is incredibly responsive to my emails, always follows up quickly, and consistently provides clear solutions whenever problems come up. Having that level of support has made the entire experience smoother and more efficient. Review collected by and hosted on G2.com.

One area that could be improved is the online help and search functionality. While the support team is excellent, the self-service resources can be a bit limited. Expanding the help section and making it easier to search for articles or troubleshooting steps would make it much quicker to find answers on the fly without needing to reach out directly Review collected by and hosted on G2.com.

I love how Exercise.com provides everything I need for my business. The platform’s comprehensive features are invaluable for running my gyms efficiently. I particularly value the payment processing system, which simplifies our financial operations, allowing us to easily track EFTs and sales. Additionally, the programming tools enhance our ability to create a better experience for our clients, aligning perfectly with our service goals. The ease of setup was also impressive, thanks to the support from Jackie, which made the transition to Exercise.com smooth and hassle-free. She is the reason why we are with Exercise till today Review collected by and hosted on G2.com.

I find the training app on Exercise.com lacking compared to competitors like TrainHeroic. It doesn’t offer features such as immediately seeing what was left out in the prior week and lacks ease of features that would allow for more efficient online training. If Exercise.com could improve in these areas, it would greatly enhance our ability to sell more online and align with practices common among online trainers. Review collected by and hosted on G2.com.

The support from Doug Leighton -- my success coach -- has been above and beyond my initial expectations. Every week we are able to meet and discuss my business and ways I can utilize Exercise.com tools to their fullest potential. He has fantastic expertise and is always open to sharing ideas. He takes care in making sure you understand how to navigate and use functions across the platform.

The number of features alone is something I love about Exercise.com as well. Review collected by and hosted on G2.com.

There are very few downsides that are worth mentioning about Exercise.com. Rather than downsides, I would frame some aspects as "areas of opportunity". The workout tracking is not as simple/smooth as I would like, but this is fixed by making a short video explaining how to use the workout tracker for your clients to view, and putting it in the resources section as an "intro video for tracking" or something . The programming side has a bit of a learning curve, but nothing crazy. It gets the job done and I've had no complaints from clients thus far.

All in all, Exercise.com has all the tools you need to grow a revenue generating business and securing profits while providing high quality service and changing lives. Review collected by and hosted on G2.com.

We are an in person facility and want to expand more online, Exercise.com is the only system I have seen that can do both. We have used some systems that promise to do both, but once inside, they could only do one and the other was an afterthought.

For the basic bookings and checking people in, very easy to use. Clients, who have been with us for a while and have experienced other apps we have used, have said this is the best one by far.

Customer support is great. I have been booking regular calls with Doug to build up the app for our business and the success team is there for most tech issues that Doug doesnt cover.

This is the best all-in-one management tool I have used in our business for 10 years. Review collected by and hosted on G2.com.

It can look overwhelming to start with, but being bit of a tech-guy, in time I'm learning where everything is. Review collected by and hosted on G2.com.

The Exercise.com software offers a seamless platform that makes managing fitness programs effortless. It powers your client-relation management abilities. The integration capabilities are top-notch—whether it's connecting with wearables, payment processors, or performance tracking tools, and more all in one app! Additionally, Jeremiah Ahart provided outstanding customer service and support. Delivering exceptional customer service and support is how Exercise.com can separate from the competition in the industry. Review collected by and hosted on G2.com.

I wouldn't say these are dislikes, but more of areas to improve on for delivery of service for consumers. Recommended areas of improvement are the Onboarding Process & Workflow Guides to aid the Learning Curve for consumers.

The onboarding process should have a meeting with all the key stakeholders assigned to the project (sales rep, CSM, implementation manager, technical developer for app, etc.) Communication was bumpy along the onboarding process between stakeholders regarding timelines and expectations.

Exercise.com needs to develop and publish workflow guides for client set up and software maintenance. These guides should be published as PDFs. The Exercise.com customer support library is good but many of the resources are outdated with previous versions of the software. Additionally, video instructional are great, but if there is no internet connects or Exercise.com is down for maintenance, clients will not be able to access the support library for resources. Recommendation is to create a downloaded PDF job aids for workflow procedures on the platform (i.e. onboarding a new customer, managing the staff dashboard, editing a client account, navigating the platform for users, etc.) Review collected by and hosted on G2.com.

The development team has clearly anticipated almost everything we’d want to customize and integrate into our white-labeled experience. Our CSM was outstanding in guiding us through the different and nuanced configurations needed to meet our project goals. Ex.com has quickly become a key revenue driver for us, and we already have several future projects in the pipeline. While there is a slight learning curve at the beginning, the platform becomes intuitive and easy to navigate once you get comfortable. We use it on a weekly basis as part of many current and future projects and it has become an integral part of our workflow. Easy to implement, and easy to integrate into our databases and workflows. Review collected by and hosted on G2.com.

The exercise 'routines' within the API aren’t as structured or standardized as we’d like, which makes certain integrations less straightforward than expected Review collected by and hosted on G2.com.

Working with Abigail has been an absolute game-changer in bringing my FLO Functional Training app to life. From day one, she’s been incredibly helpful, responsive, and genuinely invested in the success of this project. She made what could’ve been an overwhelming process feel streamlined and doable, and her support has been consistent every step of the way. Couldn’t have asked for a better client success manager to help build something this important to me. Review collected by and hosted on G2.com.

It takes time to get use to all of the features, but is is well worth it and you have your client success manager right by your side the entire time to help answer questions and guide you through the process. Review collected by and hosted on G2.com.

What I like best about Exercise.com is how efficient and streamlined the onboarding process was. My team Lead, Jackie Simpson, simply crushes it as her job! I was up and selling programs within 30 days, and within about 90 days, I had my entire catalog—over 30 programs—fully loaded and ready to go. Their system made it easy to scale quickly without sacrificing quality or user experience. Review collected by and hosted on G2.com.

Though it's more of an adjustment than a complaint... I'm used to handling everything myself and being able to fix issues within minutes. With Exercise.com, there are a few backend development items I don't have direct access to, which means I have to rely on their team for certain updates. That said, they’ve been efficient and responsive whenever support is needed. Review collected by and hosted on G2.com.

What I like most about exercise.com is that it puts everything into one place for me. I create my email list, keep track of my finances, manage my online clients, and in person clients through there. I am able to have 1 time purchases, as well as subscriptions, and physical product that my company plans to release down the road. Review collected by and hosted on G2.com.

The thing I dislike about exercise.com is that it is not easily integrated with youtube, and the customer support system has changed quite a few times since I started using the platform which has been an adjustment for me to figure out how I should go about utilizing their support team, whether its best for me to email my CSM, email support, or call support, I enjoy having 1 contact person, and it has been a bit confusing the past few months since I get different answers usually from each person I speak to. Review collected by and hosted on G2.com.