Hello,
Thank you so much for taking the time to leave a review and share your feedback, and sorry to hear you've experienced speed issues when uploading large data sets. When it comes to uploading native data, we have some recommendations for ensuring your upload runs as quickly as possible:
When submitting files for upload, drag and drop folders or files into the Everlaw browser window rather than selecting “browse.” This optimizes memory-reading speeds.
It is also recommended to upload data via a wired ethernet connection rather than a wireless connection if possible.
If data is being uploaded from an external hard drive connected to your computer via USB port, it is recommended to use a USB 3.0 compatible device connected to a USB 3.0 port.
This type of USB port, also known as a “SuperSpeed USB port,"" is typically labeled with the letters “SS.” Using USB 3.0 ensures the fastest possible data-transfer speeds when pulling data from your external device.
If you slow upload speeds persist, please reach out directly to our suport team (support@everlaw.com) who are happy to assist you with any issues! Additionally, our Data Operations team is available to upload your data on your behalf, free of charge! To learn more about that process, please see this Knowledge Base article.
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