--- title: Esker Reviews meta\_title: 'Esker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Esker works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 29 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Esker Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** of Esker, which enhances their experience and resolves issues efficiently. [(2 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826087&qs=pros-and-cons#reviews) Users find Esker to be **easy to use** , especially appreciating its cloud-based access and helpful customer support. [(2 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826469&qs=pros-and-cons#reviews) Users appreciate the **access flexibility** of Esker, allowing seamless use anytime and anywhere with strong data privacy. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825846&qs=pros-and-cons#reviews) Users appreciate the **accessibility** of Esker, enjoying its cloud-based platform available anytime and anywhere. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826385&qs=pros-and-cons#reviews) Users appreciate the **automation capabilities** of Esker, enhancing efficiency and streamlining processes across platforms. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825828&qs=pros-and-cons#reviews) Users face **approval delays** due to excessive back-and-forth on the payment processing page, hindering efficiency. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080405&qs=pros-and-cons#reviews) Users experience **an inefficient approval process** due to excessive information and slow task handling on payment pages. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080346&qs=pros-and-cons#reviews) Users find the **complex workflow** frustrating, causing inefficiencies in payment processing and approval delays. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080343&qs=pros-and-cons#reviews) Users face **inadequate notifications** leading to confusion and delays during payment processing, impacting efficiency and user experience. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080384&qs=pros-and-cons#reviews) Users find the **limited payment options** frustrating, causing unnecessary delays and complications in processing transactions. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080455&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Esker ##### 1. Customer Support Users value the **excellent customer support** of Esker, which enhances their experience and resolves issues efficiently. [ See 2 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826087&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you like about Esker? Once you understand it and know what info on the page is relevant, its somewhat easy to use. I use it nearly daily and while I can figure it out more ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 2. Ease of Use Users find Esker to be **easy to use** , especially appreciating its cloud-based access and helpful customer support. [ See 2 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826469&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you like about Esker? Once you understand it and know what info on the page is relevant, its somewhat easy to use. I use it nearly daily and while I can figure it out more ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 3. Access Flexibility Users appreciate the **access flexibility** of Esker, allowing seamless use anytime and anywhere with strong data privacy. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825846&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 4. Accessibility Users appreciate the **accessibility** of Esker, enjoying its cloud-based platform available anytime and anywhere. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826385&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 5. Automation Users appreciate the **automation capabilities** of Esker, enhancing efficiency and streamlining processes across platforms. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825828&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ### 5 Cons or Disadvantages of Esker ##### 1. Approval Delays Users face **approval delays** due to excessive back-and-forth on the payment processing page, hindering efficiency. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080405&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 2. Approval Process Users experience **an inefficient approval process** due to excessive information and slow task handling on payment pages. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080346&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 3. Complex Workflow Users find the **complex workflow** frustrating, causing inefficiencies in payment processing and approval delays. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080343&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 4. Inadequate Notifications Users face **inadequate notifications** leading to confusion and delays during payment processing, impacting efficiency and user experience. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080384&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 5. Lack of Payment Options Users find the **limited payment options** frustrating, causing unnecessary delays and complications in processing transactions. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080455&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ![Dan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan S.") DS Dan S. Sales Operations Manager Plastics Enterprise (\> 1000 emp.) 5/23/2018 "Creating a new Customer Experience" 5/5 What do you like best about Esker? One of the best things about using Esker on Demand is the time savings for the customer service team. It has allowed the team to focus less on order entry and more on creating a customer experience that will help separate our company from the competition. Review collected by and hosted on G2.com. What do you dislike about Esker? Working on the SAP platform, it would be helpful if Esker would be able to read customer's POs and change each character to Upper Case in order for SAP to match information. Review collected by and hosted on G2.com. Recommendations to others considering Esker: The ease of implementation and the support from the Esker team is incredible. The time savings and cost savings were immediately recongnized Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Using Esker on Demand has helped reduce the amount of customer service errors. It has also helped change the Customer Service team structure by eliminating the need for order entry as the representatives now have the time to enter themselves. Order support hindered the CSR's ability to learn the customers buying pattern and materials and kept their relationship with the customer's purely transnational. Now, the CSR team has the ability to learn their customers in order to anticipate their needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Small-Business (50 or fewer emp.) 2/19/2019 "AMAZING PRODUCT" 5/5 What do you like best about Esker? It makes order entry so quick and easy! I can't believe how much time it has saved our company! Review collected by and hosted on G2.com. What do you dislike about Esker? Sometimes the system crashes and does not work properly with our in house application. Review collected by and hosted on G2.com. Recommendations to others considering Esker: Jump right in! Super easy to implement Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Eliminating order entry errors, saving time on order entry Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Joe S. Cargo Agent Airlines/Aviation Enterprise (\> 1000 emp.) 3/17/2018 "Best Document Automation Software Solution!" 5/5 What do you like best about Esker? Best software especially on Sales Order Processing. Specially build on Cloud Base so our Employee can access anytime anywhere without any hassle. Review collected by and hosted on G2.com. What do you dislike about Esker? Nothing so far. All the problem that we encounter has been resolved within an hour. All of their Customer Representative all well trained so no problem can't be solve. Review collected by and hosted on G2.com. Recommendations to others considering Esker: This Company got a lot of potential specially on businesses. It can help a lot of new business to grow fast. So I recommend more feature including does who is just starting their business more video tutorials for does who want to learn more about their products. This will help them gain more customers in the future. and also some comparison on their product base on customers needs. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? It solve our problem in paper works. Now we can process all the documents via cloud no more papers no more hassle on searching for documents somewhere in the office. All documents are traceable so if a document got lost or missing we can search it in just a few clicks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kara C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara C.") KC Kara C. Marketing and Sales Development Director Sporting Goods Mid-Market (51-1000 emp.) 2/21/2018 "Esker AP automation implementation" 5/5 What do you like best about Esker? We are looking forward to implementing Esker AP on Demand shortly. Increased expense approvals, automated invoice entry, increased visibility, and reduction of paper are all expected benefits Review collected by and hosted on G2.com. What do you dislike about Esker? The out of box solution does not include features that in my opinion should be standard. For example, the ability to change payment type. Review collected by and hosted on G2.com. Recommendations to others considering Esker: Great product. Make sure out of box solution meets your minimum business requirements and be clear what will need customization or is extra cost (SSI, etc). Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Automated approval workflows with correct limits of authority, improved visibility, less paper, improved processing and payment processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aubrey D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aubrey D.") AD Aubrey D. Billing Specialist Insurance Enterprise (\> 1000 emp.) 1/3/2018 "Useful tool with a few shortcomings" 3.5/5 What do you like best about Esker? Esker is a useful invoice sending tool that automates the process & tracks everything. It is nice that everything is stored on the cloud & can be accessed from any web browser. Review collected by and hosted on G2.com. What do you dislike about Esker? I dislike the layout of the website. Certain important information (such as customer contacts) are all the way at the bottom of the profile, which makes certain tasks take longer. Also, the tracking feature is somewhat unreliable - I have had customers swear they never received our emails even when marked as a successful transmission by Esker. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Esker helps to automate the invoice sending process, which saves a lot of time each month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joshua D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua D.") JD Joshua D. Systems Engineer Utilities Enterprise (\> 1000 emp.) 2/23/2018 "Esker Cloud Fax" 5/5 What do you like best about Esker? The product has been rock solid. Many cloud fax providers I have used in the past have had issues but none so far. Review collected by and hosted on G2.com. What do you dislike about Esker? There is little customization options without paying. If you have multiple accounts under a main account, you have to open tickets to have numbers or users moved as they won't let you do this. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? It allowed us to continue our cloud imitative of moving everything we can to the cloud. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AS Andrew S. Enterprise (\> 1000 emp.) 2/22/2018 "Term Sync " 5/5 What do you like best about Esker? Best tool I have seen in the 25 years in the credit and collections field Review collected by and hosted on G2.com. What do you dislike about Esker? Wish I would have found the tool years ago Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Customer payment portal Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Mid-Market (51-1000 emp.) 2/22/2018 "One Stop Shop" 4/5 What do you like best about Esker? Your customers can review their account balances, look up invoices and make payments all in one location along with being able to track communication between the two parties. Review collected by and hosted on G2.com. What do you dislike about Esker? Nothing I dislike with TermSync....Great System! Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? It's a great collection tool all around! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ginger L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ginger L.") GL Ginger L. Accounts Receivable Specialist Medical Devices Mid-Market (51-1000 emp.) 4/12/2017 "We use Termsync" 5/5 What do you like best about Esker? Payment Plans and Reports for collections Review collected by and hosted on G2.com. What do you dislike about Esker? N/A There is nothing we dislike using Termsync Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? We are able to collect on our outstanding invoices much quicker Review collected by and hosted on G2.com. 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