I like that Esker keeps everything in one place, which makes handling tasks more manageable. I find it very helpful that documents are visible, so I can easily keep track of everything. Approvals are centralized in one area, which simplifies the process for me. I also appreciate how customers can communicate directly, facilitating smoother interactions. Review collected by and hosted on G2.com.

I find it frustrating that customers send documents separately, making it harder to manage everything in one place. I also wish there was a way to scan documents directly into Esker so they would be visible right away. Setting up Esker was difficult, which could be improved to make the process smoother. Review collected by and hosted on G2.com.

It gives a solid framework for a lot of financial process and allows to add customizations enough to adapt to the customer processes without going too far away from best market practices Review collected by and hosted on G2.com.

For us as delivery partners, sometimes is hard to understand what is happening behind the scenes to explain what happened to our customers Review collected by and hosted on G2.com.

Esker consistently listens to our challenges and obstacles, and works closely with us to make sure our concerns are heard and addressed. Review collected by and hosted on G2.com.

Honestly, there’s nothing that comes to mind that I dislike about Esker. Review collected by and hosted on G2.com.

The integrity this company shows—and has consistently maintained throughout the evolution of technology—really stands out to me. They don’t overpromise or underdeliver; you get exactly what you bought and what you were promised. The relationship side of the company is also strong, and that makes a real difference. Review collected by and hosted on G2.com.

They haven’t moved as quickly as I’d like when it comes to commercializing their pricing models, and they also aren’t addressing market needs through their technology fast enough. Perhaps overcautious with their AI strategy versus experimenting more like others. Review collected by and hosted on G2.com.

It feels innovative, while still being straightforward for new users Review collected by and hosted on G2.com.

As an admin, the depths of how it works can feel a bit confusing. Also it does seem to need a great deal of customization to fit. Sometimes it feels like we pay for enhancements that should be standard. Review collected by and hosted on G2.com.

I like Esker because it makes it easy to see what is coming due and what follow-up is needed, which really helps with my daily work. The initial setup was very easy too. Review collected by and hosted on G2.com.

I don't like the data export functionality. When dealing with tariffs we had to track the tariff costs for reimbursements and it was very difficult to get a report. Review collected by and hosted on G2.com.

Automation processing AP invoices. Quick turn arounds on paying our vendors Review collected by and hosted on G2.com.

Supplier Management. Changes to our vendor invoices formats change and take a while for Esker to learn them again. Wondering if there are enhancements we are missing. Review collected by and hosted on G2.com.

Automation of the order management and the continued AI learning to bring efficiency and accuracy to our teams Review collected by and hosted on G2.com.

The CIM (Inquiry management) module does not work as smoothly across CIM/OM as it could Review collected by and hosted on G2.com.

Collections Management capabilities are strong. Review collected by and hosted on G2.com.

A bit of a learning curve. Getting the hang of it with Esker U and Customer Success Review collected by and hosted on G2.com.

The collection module lets you customize rules across all collectors, one place for documentation, invoice copies, gives you a customer overview, payment behavior, automated payment reminders, statements, customized reason for lateness, and reports. Review collected by and hosted on G2.com.

Data import errors and being able to remove those. Review collected by and hosted on G2.com.