--- title: Esker Reviews meta\_title: 'Esker Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Esker works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 29 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### Esker Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** of Esker, which enhances their experience and resolves issues efficiently. [(2 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826087&qs=pros-and-cons#reviews) Users find Esker to be **easy to use** , especially appreciating its cloud-based access and helpful customer support. [(2 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826469&qs=pros-and-cons#reviews) Users appreciate the **access flexibility** of Esker, allowing seamless use anytime and anywhere with strong data privacy. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825846&qs=pros-and-cons#reviews) Users appreciate the **accessibility** of Esker, enjoying its cloud-based platform available anytime and anywhere. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826385&qs=pros-and-cons#reviews) Users appreciate the **automation capabilities** of Esker, enhancing efficiency and streamlining processes across platforms. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825828&qs=pros-and-cons#reviews) Users face **approval delays** due to excessive back-and-forth on the payment processing page, hindering efficiency. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080405&qs=pros-and-cons#reviews) Users experience **an inefficient approval process** due to excessive information and slow task handling on payment pages. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080346&qs=pros-and-cons#reviews) Users find the **complex workflow** frustrating, causing inefficiencies in payment processing and approval delays. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080343&qs=pros-and-cons#reviews) Users face **inadequate notifications** leading to confusion and delays during payment processing, impacting efficiency and user experience. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080384&qs=pros-and-cons#reviews) Users find the **limited payment options** frustrating, causing unnecessary delays and complications in processing transactions. [(1 mentions)](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080455&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Esker ##### 1. Customer Support Users value the **excellent customer support** of Esker, which enhances their experience and resolves issues efficiently. [ See 2 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826087&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you like about Esker? Once you understand it and know what info on the page is relevant, its somewhat easy to use. I use it nearly daily and while I can figure it out more ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 2. Ease of Use Users find Esker to be **easy to use** , especially appreciating its cloud-based access and helpful customer support. [ See 2 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826469&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you like about Esker? Once you understand it and know what info on the page is relevant, its somewhat easy to use. I use it nearly daily and while I can figure it out more ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 3. Access Flexibility Users appreciate the **access flexibility** of Esker, allowing seamless use anytime and anywhere with strong data privacy. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825846&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 4. Accessibility Users appreciate the **accessibility** of Esker, enjoying its cloud-based platform available anytime and anywhere. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1826385&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ##### 5. Automation Users appreciate the **automation capabilities** of Esker, enhancing efficiency and streamlining processes across platforms. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=1825828&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Kashif K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Kashif K.") MK Muhammad Kashif K. Small-Business (50 or fewer emp.) 4.5/5 "I deal with contract management, planning and scheduling tasks to better streamline projects" What do you like about Esker? its a cloud based platform and its availibility is very much appreciated at any time and at any place with outstanding data privacy Its very useful a ### 5 Cons or Disadvantages of Esker ##### 1. Approval Delays Users face **approval delays** due to excessive back-and-forth on the payment processing page, hindering efficiency. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080405&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 2. Approval Process Users experience **an inefficient approval process** due to excessive information and slow task handling on payment pages. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080346&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 3. Complex Workflow Users find the **complex workflow** frustrating, causing inefficiencies in payment processing and approval delays. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080343&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 4. Inadequate Notifications Users face **inadequate notifications** leading to confusion and delays during payment processing, impacting efficiency and user experience. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080384&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ##### 5. Lack of Payment Options Users find the **limited payment options** frustrating, causing unnecessary delays and complications in processing transactions. [ See 1 mentions ](https://www.g2.com/products/esker/reviews?filters%5Bsentiment_snippet%5D=2080455&qs=pros-and-cons#reviews) See Related User Reviews CM Charlotte M. Enterprise (\> 1000 emp.) 1.5/5 "Esker AI needs a little more I" What do you dislike about Esker? Too much info on the payment processing page. Too much back and forth and an inability to allow the processor to do more than one task at a time, with ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 11/25/2019 "Esker for AP" 5/5 What do you like best about Esker? Esker is super quick when needing to move invoices from place to place. It is also very user friendly and easy to assist our customers with what they need to do . Review collected by and hosted on G2.com. What do you dislike about Esker? Sometimes when there is an issue with Esker, it may take customer service a long time before an issue gets resolved. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? We have gotten rid of most of the paper we used to waste with sending invoices. Also have cut time in sending invoices to different parts of the country. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 4/6/2020 "Very difficult to integrate with." 0/5 What do you like best about Esker? The UI is pretty good and the it does help automate invoicing. Review collected by and hosted on G2.com. What do you dislike about Esker? The integration to this product was not good. We had weekly meetings and nothing ever got accomplished. We weren’t even able to integrate with this product. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? We weren’t able to integrate with it even after months of trying. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sara H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara H.") SH Sara H. Supervisor, Marketing Services Operation Financial Services Enterprise (\> 1000 emp.) 2/11/2019 "Intuitive AP Automation System" 4/5 What do you like best about Esker? The UI is very easy to use and easy to train reviewers/approvers on. Review collected by and hosted on G2.com. What do you dislike about Esker? While Esker is willing to make the product do just about anything you want, the more you customize, the higher the price tag. Not only do you pay for the work to customize, but you have to pay for maintenance and support on those customizations - and then when you want to upgrade, they have to do retrofitting to make customizations work in the new version. Would love to see them focus less on custom builds and more on building user-customizable solutions within their product. Review collected by and hosted on G2.com. Recommendations to others considering Esker: Try not to customize too much of the product until you understand how it works better. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? AP Automation. Completely paperless process for receiving, routing, approving, and paying invoices. Has greatly increased processing speed, organization, and visibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CM Christopher M. Credit Manager Mid-Market (51-1000 emp.) 2/21/2018 "Termsync -- Very helpful in Collections and Payments" 4.5/5 What do you like best about Esker? Their TermSync software has been very useful when I am needing to work on collections. I have found that the interface is incredibly user friendly and the tools to log calls have been a huge increase over what we previously had. We were able to add our customers contact roles and numbers to Termsync which has made collections even easier. Review collected by and hosted on G2.com. What do you dislike about Esker? I don't like that we can't flag an email as high priority when sent through the software like we can when we email through Outlook or another emailing service. Review collected by and hosted on G2.com. Recommendations to others considering Esker: Using this and integrating it with Salesforce is a huge help. Saves both Time and Money when dealer with collection calls. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Termsync helps a ton with keeping notes and collecting past dues. Review collected by and hosted on G2.com. Show More 2/11/2019 Current UserValidated ReviewerIncentivizedSource: Seller invite LB Lisa B. Credit Manager Mid-Market (51-1000 emp.) 2/23/2018 "Great for Collections Management notes & payment reminders" 4/5 What do you like best about Esker? We can setup rules of when to send automatic payment reminders to customers. They are always coming up with new features each month, but outline and explain them easily so it's not overwhelming. Review collected by and hosted on G2.com. What do you dislike about Esker? The response time of the website seems slightly slower than other portals I use throughout the day. So not really a fault to Esker/TermSync. Review collected by and hosted on G2.com. Recommendations to others considering Esker: Very available support staff with any questions. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Touches accounts during the month that I don't have to; sending the auto-payment reminders at a certain amount of days past due. Saves time! Review collected by and hosted on G2.com. Show More 2/13/2019 Current UserValidated ReviewerIncentivizedSource: Seller invite JM Jennifer M. Territory Credit Manager Wholesale Mid-Market (51-1000 emp.) 2/13/2019 "TermSync" 4/5 What do you like best about Esker? TermSync is a great collections tool. One of it's great features is, you can set up reminders to send out past due reminder letters. This can generate a lot of feed back from your customers as they can just reply to the email. Review collected by and hosted on G2.com. What do you dislike about Esker? One thing I don't like is there is no way to high light or bold important details. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? We currently have a higher collection rate as our customers can communicate with us through the program as well as make payments and do their own offsets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DW Dee W. Office Manager Mid-Market (51-1000 emp.) 2/13/2019 "TermSync" 5/5 What do you like best about Esker? The ability to log emails/messages sent to customers as collection calls. As well the capability to allow customers 24/7 access to their account information. Review collected by and hosted on G2.com. What do you dislike about Esker? Not being able to delete unused/old customer accounts without contacting a representative Review collected by and hosted on G2.com. Recommendations to others considering Esker: Highly recommend to free manpower and make customers have more accountability. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? We have been able to make our collection process easier. It's more streamlined. Customers love the ability to also be able to pay at their leisure and see their account information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 2/11/2019 "SAVIOR" 5/5 What do you like best about Esker? I love that Esker has cut our order entry time by 2/3. We are able to enter more orders in a day while still being able to provide excellent customer service to our customers. Review collected by and hosted on G2.com. What do you dislike about Esker? I have not found anything that I dislike. Honestly we love Esker. Review collected by and hosted on G2.com. Recommendations to others considering Esker: It is worth the time and cost. You will see results immediately. Participate in all available testing and advise Esker offers. They know their product and are super helpful. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? We have been able to reduce the amount of errors per CSR, per order to almost NONE. We have been able to enter more orders daily, allowing us to satisfy customer needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Terri R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri R.") TR Terri R. Sr. AP Specialist / Social Committee Biotechnology Enterprise (\> 1000 emp.) 2/21/2018 "Esker on Demand Review" 4.5/5 What do you like best about Esker? I like the organization of invoices. It's nice having them at your fingertips whether they are out for approval or paid. Review collected by and hosted on G2.com. What do you dislike about Esker? Sometimes when I enter a new cost center on non-po invoices, the workflow doesn't appear. Review collected by and hosted on G2.com. Recommendations to others considering Esker: Take the time to list everything you are currently doing that will need to be done through Esker such as accruing tax, adding meet codes, processing fixed asset invoices, etc. Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? Better control with payments going out the door. The reporting feature is great! Review collected by and hosted on G2.com. Show More 2/11/2019 Validated ReviewerIncentivizedSource: Seller invite ![Quinton K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quinton K.") QK Quinton K. Financial Administrator Accounting Mid-Market (51-1000 emp.) 12/16/2018 "Extremely helpful tool" 5/5 What do you like best about Esker? Having control of where each invoice is and status Review collected by and hosted on G2.com. What do you dislike about Esker? having to correct issues like 1c rounding and Esker selecting wrong vendors ie. Pure Wairarapa Review collected by and hosted on G2.com. Recommendations to others considering Esker: Well worth it - extremely user friendly and well worth getting! Review collected by and hosted on G2.com. What problems is Esker solving and how is that benefiting you? The data entry is less, having visibility of all invoices and their status. Closer cup off periods due to less data entry Review collected by and hosted on G2.com. 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