# Which Workday consulting implementations deliver strong customer support, based on user reviews from Enterprise, Manufacturing, and Financial Services teams?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">"Strong support" reads differently depending on whether you mean a dedicated point of contact who picks up the phone, or a formal escalation process inside a large delivery organization, and <a class="a a--md" elv="true" href="https://www.g2.com/categories/workday-consulting-services">Workday Consulting Services</a> reviewers from Enterprise, Manufacturing, and Financial Services describe both models. Three firms surface most clearly when support quality is the filter: Surety Systems, Accenture, and PwC.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/surety-systems/reviews"><strong>Surety Systems</strong></a><strong>:</strong> Reviewers describe a named account executive who quickly swaps in a different consultant if the first one isn't the right fit, and one manufacturing reviewer specifically credits Surety's Workday, Payroll, Time Tracking, Benefits, and Talent consultants with integrating into existing teams "almost immediately without interruption."</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/accenture/reviews"><strong>Accenture</strong></a><strong>:</strong> Support here comes through structured governance and account teams rather than a single point of contact, which one reviewer described as strong on process but occasionally slower to move on smaller adjustments because of the scale and formality of the engagement model.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pwc-pwc/reviews"><strong>PwC</strong></a><strong>:</strong> A solid overall rating, though G2's review detail for PwC doesn't break down cleanly by Workday-specific support experiences the way Surety Systems' does, so this entry reflects general professional-services sentiment more than confirmed Workday support quality.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The support model itself seems to be the real variable, not just the rating attached to it: a boutique with a named contact versus a global firm with layered governance. Which of those two models has actually served your team better when an issue required a fast resolution mid-project?</p>

##### Post Metadata
- Posted at: 16 days ago
- Author title: Writer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For urgent mid-project issues, I’d lean toward the named-contact model. Layered governance has its place, but when something is blocking payroll, testing, or a critical milestone, being able to reach someone who knows the project context usually matters more than having a formal escalation path.&lt;/p&gt;

##### Comment Metadata
- Posted at: 8 days ago
- Author title: Marketer





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