Engage Pty Ltd is an Australian company specializing in cloud-based customer contact solutions designed to enhance business communication across multiple channels. Their platform integrates voice, live chat, SMS, and social media interactions, enabling businesses to connect with customers seamlessly and efficiently. Key Features and Functionality: - Multi-Channel Communication: Engage's platform supports various communication channels, including voice calls, live chat, SMS, and social media, allowing businesses to interact with customers through their preferred mediums. - Live Chat Widgets: Businesses can embed customizable chat widgets on their websites, displaying sales representatives' names and photos, facilitating real-time customer engagement. - Agent Dashboard: The platform offers an intuitive dashboard for representatives, providing insights into customer browsing behavior, current page views, and access to previous interactions, enhancing personalized support. - Profile Pages: Each sales representative has a dedicated profile page with a static URL, allowing customers to learn more about their expertise and reinitiate conversations with the same agent, fostering continuity in customer relationships. Primary Value and Solutions Provided: Engage Pty Ltd addresses the need for integrated and efficient customer communication by offering a unified platform that consolidates various contact channels. This integration streamlines customer interactions, reduces response times, and enhances the overall customer experience. By providing tools like live chat widgets and comprehensive agent dashboards, Engage empowers businesses to proactively engage with customers, personalize interactions, and build stronger relationships, ultimately driving customer satisfaction and loyalty.