EMP Trust HR Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the responsive customer support from EMP Trust HR, enhancing project efficiency and team collaboration. (7 mentions)

Users value the ease of use of EMP Trust HR, enhancing onboarding efficiency and flexibility for candidates. (7 mentions)

Users appreciate the responsive team support from EMP Trust HR, enhancing project integration and onboarding efficiency. (7 mentions)

Users appreciate the customizability of EMP Trust HR, enabling tailored workflows that meet unique organizational needs. (5 mentions)

Users value the customization features of EMP Trust HR, enabling tailored workflows that enhance our onboarding efficiency. (5 mentions)

Users find the learning curve challenging, as the workflow lacks intuitiveness and requires training to navigate effectively. (3 mentions)

Users find the difficult-to-use interface of EMP Trust HR hampers their productivity and overall experience. (3 mentions)

Users report limited capabilities, finding the I9 system and ATS awkward, with unfriendly dashboards hindering usability. (2 mentions)

Users desire greater customization options for templates and documents, which can be a time-consuming process. (2 mentions)

Users find the missing features in EMP Trust HR hinder effective recruitment and complicate overall user experience. (2 mentions)

5 Pros or Advantages of EMP Trust HR

1. Customer Support

Users value the responsive customer support from EMP Trust HR, enhancing project efficiency and team collaboration.

See 7 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"EMP Trust - Great Customer Support"

What do you like about EMP Trust HR?

The team at EMP Trust is really responsive and willing to support a wide range of projects. It is easy to connect with the team to make system update

Brian G.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Document Management for Our Team"

What do you like about EMP Trust HR?

The ease and efficiency with which documents can be provided to and completed by our employees. The elimination of the need to manually create E-Veri

2. Ease of Use

Users value the ease of use of EMP Trust HR, enhancing onboarding efficiency and flexibility for candidates.

See 7 mentions

See Related User Reviews

Brian G.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Document Management for Our Team"

What do you like about EMP Trust HR?

The ease and efficiency with which documents can be provided to and completed by our employees. The elimination of the need to manually create E-Veri

Brittany Y.

4.5/5

"Efficient Onboarding with Customizable Workflows"

What do you like about EMP Trust HR?

I appreciate how EMP Trust HR has significantly expedited our onboarding process and allows candidates to complete tasks efficiently from any device a

3. Helpful

Users appreciate the responsive team support from EMP Trust HR, enhancing project integration and onboarding efficiency.

See 7 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"EMP Trust - Great Customer Support"

What do you like about EMP Trust HR?

The team at EMP Trust is really responsive and willing to support a wide range of projects. It is easy to connect with the team to make system update

Brian G.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Document Management for Our Team"

What do you like about EMP Trust HR?

The ease and efficiency with which documents can be provided to and completed by our employees. The elimination of the need to manually create E-Veri

4. Customizability

Users appreciate the customizability of EMP Trust HR, enabling tailored workflows that meet unique organizational needs.

See 5 mentions

See Related User Reviews

Brittany Y.

4.5/5

"Efficient Onboarding with Customizable Workflows"

What do you like about EMP Trust HR?

I appreciate how EMP Trust HR has significantly expedited our onboarding process and allows candidates to complete tasks efficiently from any device a

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great software, Great service."

What do you like about EMP Trust HR?

Their platform is very customizable and their customer service is very helpful. This platform was very easy for both my recruiters and the new employe

5. Customization Features

Users value the customization features of EMP Trust HR, enabling tailored workflows that enhance our onboarding efficiency.

See 5 mentions

See Related User Reviews

Brittany Y.

4.5/5

"Efficient Onboarding with Customizable Workflows"

What do you like about EMP Trust HR?

I appreciate how EMP Trust HR has significantly expedited our onboarding process and allows candidates to complete tasks efficiently from any device a

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great software, Great service."

What do you like about EMP Trust HR?

Their platform is very customizable and their customer service is very helpful. This platform was very easy for both my recruiters and the new employe

5 Cons or Disadvantages of EMP Trust HR

1. Learning Curve

Users find the learning curve challenging, as the workflow lacks intuitiveness and requires training to navigate effectively.

See 3 mentions

See Related User Reviews

Kathy R.

Mid-Market (51-1000 emp.)

4.0/5

"We have found the Emp Trust experience has helped tremendously in our hiring process."

What do you dislike about EMP Trust HR?

The workflow is not always intuitive, so it needs to be established and trained.

2. Not User-Friendly

Users find the difficult-to-use interface of EMP Trust HR hampers their productivity and overall experience.

See 3 mentions

See Related User Reviews

Jan W.

Enterprise (> 1000 emp.)

2.5/5

"EmpTrust"

What do you dislike about EMP Trust HR?

There are many challenges with EMP Trust. I9 system is difficult to use, HR packages seem to change without direction and dashboards are not user-frie

3. Limited Capabilities

Users report limited capabilities, finding the I9 system and ATS awkward, with unfriendly dashboards hindering usability.

See 2 mentions

See Related User Reviews

Jan W.

Enterprise (> 1000 emp.)

2.5/5

"EmpTrust"

What do you dislike about EMP Trust HR?

There are many challenges with EMP Trust. I9 system is difficult to use, HR packages seem to change without direction and dashboards are not user-frie

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Basic ATS"

What do you dislike about EMP Trust HR?

The ATS feels like it was not made with a recruiting lens in mind, missing out on some features that would streamline/enhance the user experience.

4. Limited Customization

Users desire greater customization options for templates and documents, which can be a time-consuming process.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"EMP Trust - Great Customer Support"

What do you dislike about EMP Trust HR?

For our matrixed environment we need a lot of custom options and it takes time to add those.

Nicole E.

Mid-Market (51-1000 emp.)

5.0/5

"EmpTrust revolutionized our onboarding process"

What do you dislike about EMP Trust HR?

There isn't a lot I disliked about working with EmpTrust. I want to be able to make more formatting changes to templates and documents.

5. Missing Features

Users find the missing features in EMP Trust HR hinder effective recruitment and complicate overall user experience.

See 2 mentions

See Related User Reviews

Brittany Y.

4.5/5

"Efficient Onboarding with Customizable Workflows"

What do you dislike about EMP Trust HR?

We would ideally want an option to resend forms in bulk, have access to archive or delete a duplicate without needing support, and ability to reach su

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Basic ATS"

What do you dislike about EMP Trust HR?

The ATS feels like it was not made with a recruiting lens in mind, missing out on some features that would streamline/enhance the user experience.

Brittany Y.

12/12/2025

"Efficient Onboarding with Customizable Workflows"

4.5/5

What do you like best about EMP Trust HR?

I appreciate how EMP Trust HR has significantly expedited our onboarding process and allows candidates to complete tasks efficiently from any device anywhere. I love that EMP Trust allows us to customize workflows to meet our organization's unique requirements. The addition of Spanish packets and instructions has been great in reducing the support our team needs to provide. I really like how the team is always willing to assist with any needs we may have, making them feel like an extension of our team and true partners. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

We would ideally want an option to resend forms in bulk, have access to archive or delete a duplicate without needing support, and ability to reach support after hours for any urgent matters. Review collected by and hosted on G2.com.

Response from Mary Abraham of EMP Trust HR

edit

Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that EMP Trust HR has helped streamline and accelerate your onboarding process, and that the ability for candidates to complete tasks from anywhere and on any device has been valuable for your team.

We’re especially glad to hear that our customizable workflows and Spanish packets have made a meaningful impact by reducing the amount of hands-on support your team needs. Your comment about our team feeling like an extension of your own truly means a lot to us — that’s exactly the type of partnership we strive to build with our customers.

We also sincerely appreciate your constructive feedback around bulk resending of forms, self-service options for archiving or deleting duplicates, and expanded after-hours support. These insights are extremely helpful and have been shared with our product and support teams as we continue to enhance the platform and better support urgent needs. We currently provide support from 8.30 am to 8.30pm EST Monday to Friday, to support customers in all time zones in the US and we are looking to extending it to the weekends as well.

Thank you again for your partnership and trust in EMP Trust HR. We look forward to continuing to work closely with you and supporting your onboarding success.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

1/7/2026

"EMP Trust - Great Customer Support"

4/5

What do you like best about EMP Trust HR?

The team at EMP Trust is really responsive and willing to support a wide range of projects. It is easy to connect with the team to make system updates or get support when a new hire is experiencing issues. The team has been actively supporting us in a large integration and has been extremely reliable throughout the project. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

For our matrixed environment we need a lot of custom options and it takes time to add those. Review collected by and hosted on G2.com.

What problems is EMP Trust HR solving and how is that benefiting you?

EMP Trust serves as our primary onboarding tool. With this application, we can send onboarding paperwork to all new hires directly through our ATS. Once onboarding is finished, we also utilize the I9 and E-verify features. This setup enables HR to keep all new hire information centralized in one place. Review collected by and hosted on G2.com.

Brian G.

Operations and Compliance Manager

Mid-Market (51-1000 emp.)

12/12/2025

"Effortless Document Management for Our Team"

5/5

What do you like best about EMP Trust HR?

The ease and efficiency with which documents can be provided to and completed by our employees. The elimination of the need to manually create E-Verify cases. The integration with our ATS platform. The conscientious support provided by the EMP team. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

We have no complaints about the EMP onboarding product! Review collected by and hosted on G2.com.

Response from Mary Abraham of EMP Trust HR

edit

Thank you so much for taking the time to share this great review! We’re delighted to hear that EMP Trust HR has made document management easier and more efficient for your team, and that the automated E-Verify process and ATS integration have been valuable in streamlining your onboarding workflow.

It’s especially rewarding to know that our platform is helping provide peace of mind around compliance and ensuring that all employee documentation is completed thoroughly and on time. That confidence is exactly what we strive to deliver.

We also truly appreciate your kind words about our support team. Being conscientious, responsive, and dependable for our customers is very important to us, and we’re glad that has been your experience.

Thank you again for your partnership and trust in EMP Trust HR!

Verified User in Construction

Enterprise (> 1000 emp.)

12/11/2025

"Great software, Great service."

4.5/5

What do you like best about EMP Trust HR?

Their platform is very customizable and their customer service is very helpful. This platform was very easy for both my recruiters and the new employees. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

So far my experience has been all good. No real issues so far. Review collected by and hosted on G2.com.

Response from Mary Abraham of EMP Trust HR

edit

Thank you so much for the wonderful feedback! We’re thrilled to hear that you’re enjoying the flexibility of our platform and that both your recruiters and new hires have found it easy to use. Making onboarding simple, efficient, and compliant is exactly what we aim for, so it’s great to know we’re delivering on that for your team.

We’re also glad our customer service has been helpful and responsive — supporting our customers every step of the way is a top priority for us. It’s especially rewarding to hear that your experience has been smooth so far with no major issues.

Thank you again for taking the time to share your experience and for trusting EMP Trust HR. We truly appreciate your partnership and look forward to continuing to support your onboarding and compliance needs!

Sandra V.

Talent Manager

Mid-Market (51-1000 emp.)

6/5/2025

"Sarah Rekala has been supporting us very effectively since implementation"

5/5

What do you like best about EMP Trust HR?

Paperless processes and user friendly experience for our new hires. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

The down side is that sometimes user encounter issues login back in if they have to complete a task a after 14 days of the hire date. Review collected by and hosted on G2.com.

Jan W.

Director of Talent Acquisition

Enterprise (> 1000 emp.)

2/17/2025

"EmpTrust"

2.5/5

What do you like best about EMP Trust HR?

Candidate info flows from my ATS to Emptrust then into my HRIS Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

There are many challenges with EMP Trust. I9 system is difficult to use, HR packages seem to change without direction and dashboards are not user-friendly. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

6/21/2024

"Basic ATS"

3.5/5

What do you like best about EMP Trust HR?

The Customer Support and Development Team have been great to work with. The pro here is that you get the individualized help and a good response time. The ATS itself has all the basic needs that a company would need to get started. There is some room for cool customizations. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

The ATS feels like it was not made with a recruiting lens in mind, missing out on some features that would streamline/enhance the user experience. Review collected by and hosted on G2.com.

Verified User in Translation and Localization

Mid-Market (51-1000 emp.)

5/23/2024

"Good I-9 Solution"

3.5/5

What do you like best about EMP Trust HR?

We like EmpTrust as an e- I-9 & E-verify solution. Everything is very customizable. The best part is their remote agent functionality. Our account reps and their customer support teams are always quick to respond when we need something, and pricing is fair. Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

Admin system could be built out in a more user-friendly self-service UI. Things aren't always the most clear. The system settings and all email communication templates needed to be completely revamped/updated at the time of implementation - EmpTrust should focus on getting things more ready to use right-out-of-the-box. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/23/2024

"Cost Efficient & Highly Responsive"

4/5

What do you like best about EMP Trust HR?

Our representative, Kyle, always gets back quickly and is happy to meet when we have questions! Review collected by and hosted on G2.com.

What do you dislike about EMP Trust HR?

From the admin side EMP is easy to use, but for our new hires we have to walk them through the portal and process -- I-9 can be confusing for new employees. Review collected by and hosted on G2.com.