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EMMAX Reviews & Product Details

Exception handling software for SAP for Utilities. Reduce your back-office costs and improve your consumption billing quality in SAP for Utilities (SAP IS-U). Resolve complex exceptions with fast, consistent and auditable solutions, easy to learn. Real time work-distribution and work-management, progress reporting, and fully transparent and integrated with standard SAP without modifications. Check www.excimp.com for video's and more information.

Seller

Excimp

Languages Supported

German, English, Dutch

Product Description

Reduce your back-office costs and improve your consumption billing quality in SAP for Utilities (SAP IS-U) Resolving complex exceptions with fast, consistent and auditable solutions, easy to learn. Real time work-distribution and work-management, progress reporting, and fully transparent and integrated with standard SAP without modifications.

Overview by

Hans Kardol (EMMAX Exception Handling)

EMMAX Media

EMMAX Demo - Customer tree and Case view

An EMMAX Case view including the customer tree with all open cases listed.

The EMMAX Case view in SAP Fiori

Description detail in EMMAX BORIS, the library for solution processes with more than 100 predefined, documented, tested and ready to use solution processes.

EMMAX Demo - EMMAX automated work management view

EMMAX uses automated work management where cases are automatically assigned to teams and being pulled to the inbox by agents, preventing cherry picking.

EMMAX Reviews (5)

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LS

Lindsey S.

Enterprise (> 1000 emp.)

11/24/2020

"Great exception management tool"

5/5

What do you like best about EMMAX?

EMMAX has many features that assist in managing billing exceptions. This product has aided our large midwestern utility in reducing exceptions by over 80% over the past 5 years. The developers are always open to feedback and together we have been able to optimize the software for our business. We are always excited for the next version, as the enhanced functionality is usually just what we are looking for! Review collected by and hosted on G2.com.

What do you dislike about EMMAX?

The only downside is the developers are always upgrading the product, which is only an issue because we can't seem to keep up! Review collected by and hosted on G2.com.

Recommendations to others considering EMMAX:

If you are struggling with billing exception management this is the tool for you! Review collected by and hosted on G2.com.

What problems is EMMAX solving and how is that benefiting you?

As mentioned previously, our utility has reduced billing exceptions by 80%+. This helps to create a better customer experience and reduces the human struggle for our agents. Review collected by and hosted on G2.com.

Response from Hans Kardol of EMMAX

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Thank you Lindsey for taking time to leave your review on our EMMAX.

Thanks to your and other customer’s input EMMAX became to what it is, this is what we need to make EMMAX fit customer needs better. And even though you think we are going fast with new developments, we will keep on doing this. Don’t worry won’t stop supporting you with implementing the new functions in the best possible way.

Reading that EMMAX helped reducing your exceptions by over 80% is amazing and even exceeds our expectations. Looking forward receiving more great ideas from you.

Best Regards,

Hans

BH

Bradley H.

Small-Business (50 or fewer emp.)

12/7/2020

"Emmax Review"

4/5

What do you like best about EMMAX?

Very simple to use. Has the same feel as standard SAP. EMMAX team always has been helpful if problems or questions. Review collected by and hosted on G2.com.

What do you dislike about EMMAX?

really nothing very satisfied with the product Review collected by and hosted on G2.com.

Response from Hans Kardol of EMMAX

edit

Dear Bradley,

Thank you very much for your kind review of EMMAX, good to read you like it so much.

Please let us know what we need to do to get 5 stars.

Warm Regards,

Hans

MK

Michael K.

Mid-Market (51-1000 emp.)

11/12/2020

"EMMAX improved our error handling in billing massively."

5/5

What do you like best about EMMAX?

Work in one system. No need to export the billing logs to EXCEL for categorizing. Review collected by and hosted on G2.com.

What do you dislike about EMMAX?

Not every constellation of contracts leeds to a PAM case. Review collected by and hosted on G2.com.

Response from Hans Kardol of EMMAX

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Thank you Michael,

we appreciate your positive words on EMMAX. Your heading: “EMMAX improved our error handling in billing massively." is really good news and shows the power of EMMAX!

Please let us know the constellation where PAM does not deliver the expected results. We need this information from you and other customers to improve the PAM algorithm. We do want PAM to catch all.

Looking forward hearing from you.

Warm Regards,

Hans Kardol

IU

Verified User in Utilities

Enterprise (> 1000 emp.)

12/3/2020

"EMMAX is a good product - Hans and Roland are easy to work with and are accomodating."

4.5/5

What do you like best about EMMAX?

Users seems to really like the tool - I like the exception environment , it is super easy to find all cases for the same installation, BP etc. Review collected by and hosted on G2.com.

What do you dislike about EMMAX?

I think there could be a user group for changes - it seems that Excimp sometimes tries to please everyone, and some changes that are made are not the ones that we desired. Review collected by and hosted on G2.com.

Response from Hans Kardol of EMMAX

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Dear Reviewer.

Thank you very much for your EMMAX review and for the hint of setting up a user group, we are really happy with your feedback and we will seriously think about setting up an EMMAX user group.

Since EMMAX is a highly customizable standard product, we deliver lots of functionalities, some are of interest for all, some for a smaller audience. And you are right, we aim to listen to everyone of our customers and make their wishes come through. So please do not hesitate to challenge us with your requirements, even if they are only nice to haves. If we think they can be relevant for other customers, we will for sure try to add them to the EMMAX standard.

You will hear from us about the user group somewhere early next year.

Warm Regards,

Hans