EmberQA is an AI-powered Quality Assurance platform that helps contact centers automatically score 100% of customer interactions (calls, chats, and documents) using their own QA rubrics. Instead of manually reviewing a small sample of calls, EmberQA evaluates every conversation in real time, highlights compliance risks, and provides actionable coaching insights to improve agent performance. With customizable scorecards, intuitive dashboards, and seamless integrations with leading telephony and CRM platforms, EmberQA gives operations teams complete visibility into quality and performance, saving supervisors hours each week while improving customer experience and consistency across the organization.