I like how easily Elite integrates with CDK to pull invoices over. It’s simple for us to use at the counter, and it’s just as easy for the drivers to use on the road. Being able to track where deliveries are and when they were delivered gives us better visibility when we’re talking with customers. It works well, and the information is available to us right away. I also like that routes are built automatically, so we don’t have to stress about figuring out the best order for the stops. Review collected by and hosted on G2.com.

I have not found anything that I dislike about Elite EXTRA. We have had a many training opportunities, and any concerns were answered at that time! Review collected by and hosted on G2.com.

the on map visibility of my drivers and the ability to merge manifests and link directly to the order grid to add details or information to a line Review collected by and hosted on G2.com.

the inability to view certain things in certain area IE not having a customer ID visibility on a line item in the held folder for easy access to their account. Also not having parameters for the magic wand such as loop routes or ways to prevent it from auto assigning all in a magic wand or being able to lock stops in certain places while letting the system adjust the rest within that parameter. There are times where the manifest listing will not allow you to have the trash can option to remove certain lines in what appears to be random ways. A dark mode for the map would also be really helpful.

I think that there should be a way to double click a line item inside the unassigned folder and make notes that appear in a box. I also think that the different sections of source destination etc etc should be saveable so i don't have to resize them every time i open the app.

In payment validation, add the ability for the check memo to be shown in the delivery line item rather than having to double click the line to see it.

The dashboard is very helpful for visuals.

Not being able to use Control C Control V is unhelpful also.

Overall a good system. I think the UX could be helped. Review collected by and hosted on G2.com.

I find the auto-dispatching feature of Elite EXTRA stands out to me. It's useful because I can set up scheduled runs for easier dispatching needs, and once a customer submits a return for pickup, it automatically puts that return into the next run. This makes picking up returns a breeze. Additionally, transitioning from our old school method with pen and paper to using Elite EXTRA has been a great improvement. Though initially, as with any new system, it was a bit of a struggle, the Elite EXTRA team made the setup as smooth as possible. Review collected by and hosted on G2.com.

Integration with Eagle is a big one. It works about 85% of the time. The integration software they use, I believe, is the problem. It resets almost every weekend. Review collected by and hosted on G2.com.

Elite Extra provides excellent visibility into our delivery workload and day‑to‑day operations. The visual dashboard helps us manage volume effectively, and the communication tools greatly simplify coordination with drivers and both internal and external stakeholders. It has become an important tool for keeping deliveries organized and communication consistent. Review collected by and hosted on G2.com.

We don’t have a strong dislike, but we would like to see more advanced delivery estimation when building routes. Specifically, better insight into how close delivery ETAs are to each other and clearer indicators when a small traffic delay could push a route off schedule would help dispatchers identify risk earlier and adjust proactively. Review collected by and hosted on G2.com.

The setup is easy to use and quick response time for support. Review collected by and hosted on G2.com.

I havent been able to prevent drivers from being able to flip orders to COD that arent supposed to be. As well as having to set up the customers under a stop in order to see their location in the map to best assign to the right driver instead of being able to 1st see them on the map which I can then best set up the order and not have to edit on the back end. Review collected by and hosted on G2.com.

I love the orders page and being able to save my filters, so for any report, I can just hit that filter and everything I need pops up. I also like the fact that when a customer pays by check, I can switch the order to COD so that I can validate the check. Review collected by and hosted on G2.com.

Sometimes I'm not able to change an order to COD when needed, which means I have to make adjustments on my deposit form or create a fake order to validate a check. Also, the chat isn't visible the next day, so I miss messages from drivers after I leave work. Review collected by and hosted on G2.com.

Elite EXTRA is extremely flexible. You can integrate as much or as little as you need. The on-boarding process is extremely easy and hassle free. You just provide them with some basic input and they handle the rest. There support team is top notch and take the time to get the bottom of the issue you are having and gets them resolved. Review collected by and hosted on G2.com.

The least helpful thing is once they have a fix for a bug it takes until the next monthly scheduled update to roll out the fix. Review collected by and hosted on G2.com.

Elite EXTRA is amazing. It makes things so much easier to locate. It saves me so much time with the aspects of my job. Review collected by and hosted on G2.com.

The only thing that I dislike about EXTRA is that I have to resign in every day or maybe that is doesn't return to the log in screen when it boots you out.

The day to day interface is wonderful though. Everything has worked remarkably. Review collected by and hosted on G2.com.

What I like the most about Elite EXTRA is that it is very helpful with organizing our deliveries and able to get a general idea of how far the person is from the customer's home. It also helps keep track of the drivers, how close they are to each destination, and if they have gone further than expected or off track. It's just a very good organizational app to have . Additionally, the initial setup of Elite EXTRA was very easy, with the product setup being really simplistic. Review collected by and hosted on G2.com.

The only problems that it has is that it constantly has duplicate orders, which means that we have to cancel out an extra order. Also, the tracking can be off sometimes, so we can't always correctly determine where the delivery driver is. And lastly, it doesn't always geocode new addresses, so we have to put in nearby addresses for the drivers to figure out where they're going. What could be improved is just the way how long it takes for the computer to receive the order for us to dispatch out and getting new communities in the system so we won’t get lost. Besides that, there's not a lot of cons. Review collected by and hosted on G2.com.

I find Elite EXTRA incredibly useful for dispatching delivery routes. It really streamlines the route optimization and tracking of drivers. Tracking drivers is the number one feature for me because it allows me to see their locations, which helps answer customer inquiries about delivery times without having to call the driver. I also appreciate the automatic attachment of POD photos to the orders in Eclipse. This feature is a great help if a customer calls stating they cannot find their delivery or a certain item; I can look at a photo and tell them exactly where it is. Additionally, the initial setup was very easy for me, thanks to the planning and integration work done by the DSG team. Review collected by and hosted on G2.com.

Using Bing as a route planner seems to take the drivers on some funky routes. On the app, they just override it and go to Google Maps, so they end up taking the most optimal route, but when I print the manifest and send them on the road, the time and miles is quite often very inaccurate. Review collected by and hosted on G2.com.