--- title: eFax Online Fax Service Reviews meta_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 204 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.4/5.0 **Total Reviews:** 204 ## About eFax Online Fax Service eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. ## eFax Online Fax Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of eFax Online Fax Service, making faxing tasks simple and efficient. (51 reviews) - Users value the **quick and easy online fax capabilities** of eFax, enhancing productivity and communication efficiency. (42 reviews) - Users value the **convenience and reliability** of eFax, allowing easy faxing from anywhere at great rates. (32 reviews) - Users value the **easy access** of eFax, allowing them to manage faxes effortlessly from anywhere, anytime. (18 reviews) - Users value the **convenience** of eFax, allowing easy faxing from anywhere without the need for a machine. (14 reviews) - Efficiency (13 reviews) - Reliability (12 reviews) - Remote Work (12 reviews) - Simple (12 reviews) - Document Management (11 reviews) **What users dislike:** - Users feel that **fax issues** arise from slow delivery and limited access to certain basic features without extra payment. (37 reviews) - Users find the **slow performance** frustrating, particularly due to delays in loading and sending faxes. (5 reviews) - Users frequently face **technical issues** with eFax, including reliability problems and occasional loss of faxes. (5 reviews) - Users often face **connection issues** with eFax, as faxes frequently fail to go through or require multiple resends. (4 reviews) - Users find the **pricing expensive** , particularly when compared to more affordable alternatives and limited plan options. (4 reviews) - Users often face **login issues** , struggling with unclear access and complications from two-factor authentication. (4 reviews) - Long Waiting Time (4 reviews) - Users face significant **billing issues** with unexpected charges and lack of support, leading to frustrating experiences. (3 reviews) - Difficult Learning Process (3 reviews) - Feature Limitations (3 reviews) ## eFax Online Fax Service Reviews ### 1. eFax Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about eFax Online Fax Service?** Ease of use and helpful customer service. **What do you dislike about eFax Online Fax Service?** There is not much I don't like about eFax, only that there is no physical fax. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax provides an opportunity to communicate easier and quicker while using less paper in the process. **Official Response from Jonathan W:** > We appreciate you taking the time to share your thoughts, and are glad to hear about your experience! If you find you need additional support, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to help! ^JW ### 2. Great products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about eFax Online Fax Service?** Receive Fax by Email, this help to get work farster **What do you dislike about eFax Online Fax Service?** Nothing at this time, it working as it should . **What problems is eFax Online Fax Service solving and how is that benefiting you?** I can get my fax any ware I am, I do not have to be in office. **Official Response from Jonathan W:** > We are glad to hear you are enjoying the service and everything is functioning within expectation! If that changes, or you need any additional assistance with the service, please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to assist. Many Thanks, stay safe and healthy, eFax Support Team ### 3. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about eFax Online Fax Service?** Fast and Convenient Reliable Rarely any technical issues The one time I needed customer service it was very helpful **What do you dislike about eFax Online Fax Service?** It would be beneficial if there were a HIPAA-compliant non-enterprise option. Even if it was an add-on, it would be helpful for smaller businesses. **What problems is eFax Online Fax Service solving and how is that benefiting you?** No longer needing a landline is great. Quick and easy downloads. **Official Response from Jonathan W:** > We are thrilled to hear you are enjoying the service, and appreciate you taking the time to provide your thoughts and experience! We will be sure to pass your feedback along to our management team and should you need any further assistance please do not hesitate to reach out to us at socialsupport@efax.com and we will be happy to assist! ^JW ### 4. Efax is are great faxing program. Reliable and affordable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about eFax Online Fax Service?** Dependability and ease of use make eFax our choice for faxing. **What do you dislike about eFax Online Fax Service?** There are no downsides to using eFax. We like the reliably. **What problems is eFax Online Fax Service solving and how is that benefiting you?** There are no problems with eFax **Official Response from Jonathan W:** > We are glad to hear we are meeting expectation, and appreciate you taking the time to share your experience with us! If you need any additional support, please let us know at socialsupport@efax.com and we will be happy to help! Many Thanks, stay safe and healthy, eFax Support Team - [View eFax Online Fax Service pricing details and edition comparison](https://www.g2.com/products/efax-online-fax-service/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+01%3A31%3A15+-0500&secure%5Bsession_id%5D=f3bb3cd3-8c57-4c65-b7b3-9c8b15437088&secure%5Btoken%5D=76ea32143fcfd973f3b53afb8bebe3812948ecacda19fa52d6f4cf29ebbb3e28&format=llm_user) ## eFax Online Fax Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HealthCloud](https://www.g2.com/products/healthcloud/reviews) - [Mozilla Firefox](https://www.g2.com/products/mozilla-firefox/reviews) ## eFax Online Fax Service Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top eFax Online Fax Service Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (225 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,387 reviews)