--- title: eFax Online Fax Service Reviews meta_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 204 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 204 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.4/5.0 **Total Reviews:** 204 ## About eFax Online Fax Service eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. ## eFax Online Fax Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of eFax Online Fax Service, making faxing tasks simple and efficient. (51 reviews) - Users value the **quick and easy online fax capabilities** of eFax, enhancing productivity and communication efficiency. (42 reviews) - Users value the **convenience and reliability** of eFax, allowing easy faxing from anywhere at great rates. (32 reviews) - Users value the **easy access** of eFax, allowing them to manage faxes effortlessly from anywhere, anytime. (18 reviews) - Users value the **convenience** of eFax, allowing easy faxing from anywhere without the need for a machine. (14 reviews) - Efficiency (13 reviews) - Reliability (12 reviews) - Remote Work (12 reviews) - Simple (12 reviews) - Document Management (11 reviews) **What users dislike:** - Users feel that **fax issues** arise from slow delivery and limited access to certain basic features without extra payment. (37 reviews) - Users find the **slow performance** frustrating, particularly due to delays in loading and sending faxes. (5 reviews) - Users frequently face **technical issues** with eFax, including reliability problems and occasional loss of faxes. (5 reviews) - Users often face **connection issues** with eFax, as faxes frequently fail to go through or require multiple resends. (4 reviews) - Users find the **pricing expensive** , particularly when compared to more affordable alternatives and limited plan options. (4 reviews) - Users often face **login issues** , struggling with unclear access and complications from two-factor authentication. (4 reviews) - Long Waiting Time (4 reviews) - Users face significant **billing issues** with unexpected charges and lack of support, leading to frustrating experiences. (3 reviews) - Difficult Learning Process (3 reviews) - Feature Limitations (3 reviews) ## eFax Online Fax Service Reviews ### 1. Effortless, Paperless, and Convenient Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** Ease of use, online access and ability to send documents by email, reduction in the use of paper. **What do you dislike about eFax Online Fax Service?** Assurances around security are not clear. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax allows for the reduction in the use of paper as documents can be retrieved and transmitted electronically. eFax also diminishes the need to be at a physical location to fax and receive documents which supports remote work effectively. eFax also eliminates the need for a phone line dedicated to fax. **Official Response from Mohd Qutifan:** > We are happy to hear that eFax helps simplify your workflow through ease of use, email based faxing, and reduced paper usage and supporting remote work without the need for a dedicated phone line. We appreciate your feedback regarding security assurances as well. Protecting customer data is a top priority for us. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ^MQ ### 2. Best Service Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** brenda R. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** Fast & Efficient. The system gets the job done & its easy to understand **What do you dislike about eFax Online Fax Service?** nothing. i havent had an issues with efax **What problems is eFax Online Fax Service solving and how is that benefiting you?** being able to securely and efficiently fax important paperwork to other offices **Official Response from Mohd Qutifan:** > Thank you for your great feedback! We are glad to hear that you find eFax fast, efficient, and easy to use, and that it’s helping you securely fax important paperwork without any issues. We appreciate you taking the time to share your experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ### 3. HIPAA Compliant faxing. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** Being able to send and receive faxes from anywhere on my laptop or phone. **What do you dislike about eFax Online Fax Service?** You have to download an incoming fax in order to view it. You cannot forward faxes. If downloading a fax from the sent folder it is in a tiff format and only shows the 1st page. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It offers HIPAA compliant faxing. **Official Response from Mohd Qutifan:** > Thank you for sharing your feedback. We are glad to hear that the ability to send and receive faxes from anywhere has been helpful for you. We also appreciate your comments regarding downloads and file formats your input is valuable and helps us understand where we can improve. If you would like assistance with viewing or forwarding options, please feel free to reach out to us at socialsupport@efax.com. We would be happy to help. ### 4. Quick, easy, and inexpensive! **Rating:** 5.0/5.0 stars **Reviewed by:** Chad B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about eFax Online Fax Service?** For effortless online faxing, eFax has been my top choice. I particularly appreciate the flexibility of sending faxes through their online portal or straight from my email. What really seals the deal, though, is the remarkably low price, offering true peace of mind without breaking the bank. **What do you dislike about eFax Online Fax Service?** To further enhance the user experience, I suggest considering updates to the portal's functionality and appearance. The inclusion of a feature to monitor pending sent faxes would greatly improve workflow. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service is primarily solving the problem of cumbersome and outdated traditional faxing methods. It eliminates the need for physical fax machines, phone lines dedicated to faxing, paper, and toner. This benefits me in several ways: -Ease of Use: As I mentioned, eFax has been the easiest online fax platform I've used. This saves me time and reduces frustration when sending and receiving faxes. The ability to fax directly from email is a particularly convenient feature, streamlining my workflow. -Cost-Effectiveness: The affordable pricing makes it a "set it and forget it" solution. I don't have to worry about the ongoing costs associated with maintaining a physical fax machine, which can include paper, ink, repairs, and a dedicated phone line. This represents a significant cost saving. -Convenience and Flexibility: The online portal and email integration provide flexibility in how and where I can send and receive faxes. This is especially useful when I'm not in the office. While the service addresses these key problems effectively, I also noted that improvements to the online portal's functionality and appearance, such as the ability to track pending sent faxes, would further enhance the user experience. **Official Response from Mohd Qutifan:** > Hello Chad, We are glad to hear that you find eFax flexible, affordable, and easy to use. It's great to know that eFax helps streamline your workflow while saving you time and money. We also appreciate your suggestions regarding the portal's functionality and the ability to track pending sent faxes. Your input will be shared with our higher level team for consideration. Please feel free to message us at: socialsupport@efax.com if you have any question. ^MQ ### 5. eFax Makes Faxing Easy with Clear Steps and Reliable Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about eFax Online Fax Service?** It is very easy to use and has step by step instructions. It also notifies you when your fax has gone through **What do you dislike about eFax Online Fax Service?** There is nothing about eFax that I don't line. **What problems is eFax Online Fax Service solving and how is that benefiting you?** There are no problems with efax that I have. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback! We are very happy to hear that you find our service easy to us! If you any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### 6. Reliable and Fast, But Needs Better Peak Time Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Lora S. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like eFax Online Fax Service because it is very reliable and makes communication fast. The initial setup was very easy, and I value the message features I use. I appreciate that it plays a crucial role in my work communications. **What do you dislike about eFax Online Fax Service?** Sometimes during peak hours, the faxes will not go through (2pm). **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for work to communicate quickly, and it's very reliable. **Official Response from Rahd A:** > Thank you so much for your excellent feedback Lora. We are very happy to hear that you find our service reliable and should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 7. Effortless Document Sharing with a Simple, Organized Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about eFax Online Fax Service?** I like how easy it is to send and receive documents from anywhere. The interface is simple, and everything stays organized without needing a physical fax machine. **What do you dislike about eFax Online Fax Service?** Sometimes the faxes won’t go through, and it happens often enough to disrupt my workflow and hinder my ability to get work done in a timely manner. **What problems is eFax Online Fax Service solving and how is that benefiting you?** One of the work applications I use doesn’t allow me to print to PDF, so I end up faxing the documents to myself as a workaround. **Official Response from Mohd Qutifan:** > Thank you for the 5-star review and for sharing your experience! We are glad to hear that eFax makes it easy for you to send and receive documents from anywhere and keeps everything organized without the need for a physical fax machine. We appreciate your feedback regarding occasional fax transmission issues and will continue working to improve reliability. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ### 8. Effortless to Use and Highly Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** It's easy to use and stores emails for later review **What do you dislike about eFax Online Fax Service?** The sent items feature is less user friendly **What problems is eFax Online Fax Service solving and how is that benefiting you?** It is solving our need to send information securely **Official Response from Mohd Qutifan:** > Thank you for your feedback! We are glad to hear that eFax makes it easy to use and helps you securely store and review emails. We appreciate your comment about the sent items feature and will share it with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 9. Easy Faxing but Needs UI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Marina P. **Reviewed Date:** December 10, 2025 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service easy to use, and it effectively centralizes incoming and outgoing faxes. I also value the ability to send and receive faxes. **What do you dislike about eFax Online Fax Service?** I find eFax Online Fax Service laggy. I also can't see a preview of the document. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service centralizes my incoming and outgoing faxes, making it easy to send and receive them. **Official Response from Rahd A:** > Hello Marina, thank you for your review and we are very happy to hear that you find our service convenient. We would like to assure you that we are currently working on improvements for our new site and should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 10. BUYER BEWARE AVOID AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about eFax Online Fax Service?** Not much. Minimum character requirement. **What do you dislike about eFax Online Fax Service?** Difficult to teach and navigate the interface, difficult to manage, support is not helpful, and above all else, THE COMPANY PORTED MY NUMBER TO ANOTHER SERVICE WITHOUT MY CONSENT AND WILL NOT GIVE ME ANY INFORMATION ABOUT WHERE IT WAS PORTED TO. HOW CAN A SERVICE LIKE THIS CLAIM COMPLIANCE OF ANY SORT WHEN INFORMATION THAT IS BEING FAXED TO A NUMBER THAT COULD CONTAIN HIPAA DATA IS NOW BEING FAXED TO AN UNKNOWN SOURCE. NO CHANCE OF RECOVERING MY PHONE NUMBER BECAUSE THEY HAVE ROYALLY FUCKED ME AND REITERATE THAT I AM NOT AUTHORIZED TO HAVE PORTING INFORMATION EVEN THOUGH THE PORT THAT WAS REQUESTED WAS NEVER AUTHORIZED IN THE FIRST PLACE. **What problems is eFax Online Fax Service solving and how is that benefiting you?** CREATING MORE PROBLEMS THAN THEY ARE SOLVING **Official Response from Mohd Qutifan:** > Thank you for contacting us. We understand your frustration and sincerely apologize for the inconvenience you are experiencing. Please note that we do not port out any numbers to any service. We port in numbers to our service and we need to verify the account and receiving a signed LOA (Letter of Authorization) form for the number to be ported in. To help us investigate and resolve this matter for you, please provide your account information by sending a message from the primary email address registered to your account to socialsupport@efax.com. Once we receive this, we will thoroughly review the situation and work with you to find a resolution. We appreciate your patience and look forward to assisting you. ^MQ ### 11. Effortless Faxing Anywhere, Anytime **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** It's easy to use and can be accessed from any device. It's not dependent on a location, only need internet to access your faxes. **What do you dislike about eFax Online Fax Service?** Sometimes it's slow to load; going back to messages on the main page can take a moment but overall it works well. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We don't have a dedicated landline for our business so eFax solves the problem of faxing the old-fashioned way; instead we can send and receive faxes from anywhere. **Official Response from Mohd Qutifan:** > Thank you for your positive feedback and we are glad to hear that eFax makes it easy for you to send and receive faxes from any device without the need for a dedicated landline. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ^MQ ### 12. Effortless to Use with Convenient Online Fax Access **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about eFax Online Fax Service?** Ease of use. Simple to train staff members. Plus, I like being able to go back and look at previous faxes online. **What do you dislike about eFax Online Fax Service?** Haven't found anything I dislike about the service! **What problems is eFax Online Fax Service solving and how is that benefiting you?** Nothing really! **Official Response from Mohd Qutifan:** > Thank you so much Sandra for your kind words and positive feedback! We are glad to hear that you find eFax easy to use and that it helps your team manage faxes efficiently. It’s great to know that the ability to access and review previous faxes online has been useful for you. We truly appreciate your support and are glad you’re enjoying the service. If you ever need assistance or have suggestions for new features, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ^MQ ### 13. Exceptionally Convenient and Easy to Access **Rating:** 5.0/5.0 stars **Reviewed by:** MyLai H. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about eFax Online Fax Service?** Very convenient and easy to access. You can log in and use it regardless if you are in the office or not. **What do you dislike about eFax Online Fax Service?** I really like everything. I will not make any changes **What problems is eFax Online Fax Service solving and how is that benefiting you?** I have the flexibility of having the fax on wheels **Official Response from Mohd Qutifan:** > Thank you for the 5-star review! We are glad to hear that you find eFax convenient, flexible, and easy to use wherever you are. If you ever need assistance, feel free to reach out to us at socialsupport@efax.com. we are always happy to help! ### 14. Newspapers use eFax **Rating:** 4.0/5.0 stars **Reviewed by:** Bo R. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about eFax Online Fax Service?** It allows us to communicate easily with a section of the Amish community that will use fax but not email. We do not get very many faxes from these advertisers, but we get a fair amount of total revenue. We can send them a pdf of their ad without them needing to have an email account or computer access. **What do you dislike about eFax Online Fax Service?** The interface for sending faxes is a little clunky. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It gives us a method for us to stick to email to communicate even if the client wants to use FAX still. **Official Response from Mohd Qutifan:** > Hello Bo R, Thank you for your review and for sharing your experience here. We're glad to hear that you find eFax a convenient way to send and receive faxes. We also appreciate your input regarding the interface for sending faxes. We're continuously working to improve the user experience, and feedback like yours is invaluable in helping us prioritize future updates. If you have any specific suggestions or need assistance, please let us know and we will be happy to relay them to our higher level support team. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 15. 100% Reliable and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie C. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** I can always rely on eFax online when it comes to my business. I fax to the IRS on a regular basis and usually while I have a agent live on the phone. Efax has always been so reliable and easy to use, with follow up emails that are sent to you. The website is easy to use and eFax online makes my job a whole lot easier. Customer support has always been wonderful since I have used eFax for over a year now. **What do you dislike about eFax Online Fax Service?** I honestly have no downsides to eFax. If there are any, I can't find them! **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax assists me effectively send the IRS documents they are waiting for in that moment for verification purposes. Without them being able to receive the faxed documents, I would not be able to call on behalf of clients to assist them with their IRS issues. eFax also saves me money by using the online tool istead of a hard fax machine. **Official Response from Mohd Qutifan:** > Hello Stephanie, Thank you so much for your thoughtful feedback! We’re honored to be a reliable part of your workflow, especially when it comes to something as important as communicating with the IRS. It’s great to hear that both our service and support team have consistently met your expectations. We truly appreciate your loyalty over the past year, and we’re glad eFax has helped make your job easier. If there’s ever anything more we can do for you, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! MQ ### 16. Easy and convinient **Rating:** 5.0/5.0 stars **Reviewed by:** Mayra G. | Loan Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about eFax Online Fax Service?** I like the fact that I actually have a fax number. With today's technology not everyone has a fax number, everything is done via email, but when someone requires a fax number, I like knowing I have my own and I am able to continue business as usual. **What do you dislike about eFax Online Fax Service?** I dislike that sometimes the faxes do not come through right away.. **What problems is eFax Online Fax Service solving and how is that benefiting you?** The fact that some companies still require a fax number, so knowing that efax.com exist is such a blessing. **Official Response from Mohd Qutifan:** > Thank you for taking the time to share your experience with eFax! We’re glad to hear that having your own dedicated fax number gives you confidence and flexibility in your business. We understand your concern about occasional delays in receiving faxes. Document size and format can sometimes affect delivery time, and we're continuously working to improve speed and reliability for all users. We're happy that eFax is helping you stay prepared and connected for the moments when faxing is still a must. Thanks again for your thoughtful review and for choosing eFax! ^MQ ### 17. Sending and receiving faxes online is easy **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie C. | Corporate Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about eFax Online Fax Service?** What I like best about efax online is the ease of sending and receiving faxes. It is a great way to save money on printer paper because you don't need to print off those unwanted faxes that you receive. **What do you dislike about eFax Online Fax Service?** What I dislike about efax is that the fax confirmations get sent to another email address. You can't be on the efax site and print a single confirmation. **What problems is eFax Online Fax Service solving and how is that benefiting you?** As a company, we haven't had any issues with our efax online service. **Official Response from Mohd Qutifan:** > Hello Debbie, Thank you for your great review! We’re so glad to hear that you enjoy the ease of sending and receiving faxes with eFax and that it’s helping you cut down on paper waste and unnecessary printing. That’s exactly the kind of convenience we aim to provide to our customers. We appreciate your feedback regarding fax confirmations. We understand how important it is to have access to those directly on the site, and we’ll be sure to share your input with our product team as we continue working to improve the experience. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ ### 18. Reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Priscila R. | I work self employed as a patient navigator., Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eFax Online Fax Service?** I have been using eFax for almost 10 years now. It’s effective, efficient and reliable. It’s a bang for your buck. I highly recommend it. **What do you dislike about eFax Online Fax Service?** Sometimes higher quality images or contents don’t go through and I have to semd as standard quality. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I like the ability to send faxes from my phone and my computer. It’s fast and convenient. **Official Response from Mohd Qutifan:** > Thank you so much for your wonderful feedback, Priscila! We're glad to hear that you had a great experience using our service. If you ever need any assistance, please don't hesitate to reach out to us at socialsupport@efax.com. we're always happy to help! ^MQ ### 19. Convenient Alternative to Traditional Faxing **Rating:** 3.0/5.0 stars **Reviewed by:** Kyra M. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eFax Online Fax Service?** Setting up is so easy. You just make an account and a fax number number is assigned to you. The interface is user-friendly and everything is laid out for you. You upload the documents you want to send, fill in information about your recipient and voila, your fax is sent. I also appreciate the variety of subscription plans offered and the ability to cancel at any time. **What do you dislike about eFax Online Fax Service?** If you are faxing large documents, you will be charged an additional amount that isn't disclosed on the subscription pages, but somewhere in the terms and conditions. This can make faxing with eFax more expensive than other services. Additionally, there is no feature to show you that a fax is pending, only a temporary pop-up that tells you it was sent. This can be a nuisance if you're sending multiple faxes or those with large documents and want an email confirmation or somewhere on the homepage showing you the status of your faxes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It allows me to send fax documents that need to be HIPAA compliant because they contain PHI. There is no other way to efficiently send over 200+ pages worth of content so I appreciate the ease of just doing online faxing. **Official Response from Mohd Qutifan:** > Thank you for your feedback! We’re glad to hear that setting up your account was easy. We are especially pleased that eFax is helping you handle important, HIPAA-compliant document transfers efficiently. We also appreciate you bringing attention to areas where we can improve. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 20. Very efficient but missing features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about eFax Online Fax Service?** It's very easy to scan and fax. They go though very quickly anywhere in the world. We have been using it for years. **What do you dislike about eFax Online Fax Service?** I wish there was a thumbnail screen that allowed you to mouse over a fax to preview the contents so you can easily find a fax you are waiting for or check any of them for urgency. It takes too many mouse clicks to send any fax. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We can easily check for faxes from any location and on my phone. The app is decent. Overall, it eliminates being tied to a machine in the office. **Official Response from Mohd Qutifan:** > Thank you for taking the time to share your thoughtful feedback! We are so happy to hear that you find eFax easy to use and reliable for sending faxes globally — and it’s great to know we have been a trusted solution for your business over the years. It’s especially rewarding to hear how eFax helps you stay connected and productive from anywhere, including on your phone. We also appreciate your suggestion about improving the preview experience. Enhancing usability and reducing extra steps is important to us, and feedback like yours helps shape future improvements. We will pass your comments to our higher lever team for consideration. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 21. Fax documents from anywhere. You don't need a fax machine! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about eFax Online Fax Service?** eFax makes it so easy to fax documents from anywhere using a phone or computer. All you need is a fax number and an email account. All we had to do was link the efax account with our software, click on an eFAX button, and choose a contact with a fax number, and off it goes. No need to have a physical fax machine anymore. You can also receive faxes directly to your inbox. You'll also receive a confirmation email that the fax was or was not successful. **What do you dislike about eFax Online Fax Service?** I have no dislikes for this service. I have used it for many years directly from my software which integrates with it. It makes my job a breeze. **What problems is eFax Online Fax Service solving and how is that benefiting you?** None. **Official Response from Mohd Qutifan:** > Thank you so much for your kind words and for sharing your experience with eFax! We're thrilled to hear how seamlessly it's integrated with your workflow and that it's helping you send and receive faxes so easily—no physical machine needed. If you ever have any questions or need support or should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! we’re always here to help. Thanks again for being a valued eFax user! ^MQ ### 22. Reliable virtual fax solution **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy M. | Voice Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** eFax is easy to find and relatively easy to use. I've never experienced downtime, or had a need for customer support, and the number of features supported in sending faxes, such as coverage modifications and address books, makes it well worth the price in my mind. **What do you dislike about eFax Online Fax Service?** I'm not fond of the old version/new version offering. I'd rather just stick with one or the other and have that supported. Sometimes, whether or not a +1 (or any country code, really) is required for the fax to send successfully. **What problems is eFax Online Fax Service solving and how is that benefiting you?** As the Unified Communications Engineer for our company, I use eFax to test both our own virtual fax solution as well as our analog fax lines. **Official Response from Mohd Qutifan:** > Hello Timothy, Thank you for taking the time to share your experience! We're so pleased to hear that eFax has been reliable and easy to use for you, and that the features like cover page customization and address book functionality have added value. It's great to know we're meeting your expectations, and we truly appreciate your support. If you ever do need assistance or have suggestions, we're always here to help!Thank you for taking the time to share your experience! We're so pleased to hear that eFax has been reliable and easy to use for you, and that the features like cover page customization and address book functionality have added value. It's great to know we're meeting your expectations, and we truly appreciate your support. If you ever do need assistance or have suggestions, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! MQ ### 23. eFax Hell **Rating:** 0.0/5.0 stars **Reviewed by:** Paul L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** Absolutely nothing. Possibly my worst online experience ever. **What do you dislike about eFax Online Fax Service?** I needed to send a single page to the IRS by fax but had to be on the phone with the IRS rep when I sent it to receive a document faxed back. Time was of the essence so I couldn't do any research on who I was using and used the first fax service listed on Google. I signed up with eFax for a $5 introductory offer that allows 170 pages to be sent and recieved. I only need to use 2 of those pages, 1 to send, 1 to receive, I thought. I was wrong. I attempted to send 3 times but it never went through. Then my banking app started popping up with repeated $10 charges. I checked my banking app, and had been billed twice for the $5 subscription and and additional $10 each time I went over my plans limit. I contacted their support and was told I'd exceeded my limit by 272 pages. I DIDN'T SUCCESSFULLY SEND OR RECEIVE A SINGLE PAGE. I requested a refund, minus the $5 initial charge which I will write off under "being an idiot fees." The request has supposedly been sent for approval and i will hear back in 3 to 15 days. I seriously hope nobody ever has to deal with these people again. TOTAL SCAM. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It solved no problems, because it didn't work. However it did cause problems, with my bank account through repeated charges, as well as the IRS who I was attempting to fax documents to. THANKS ASSHOLES. **Official Response from Mohd Qutifan:** > Hello Paul, This is certainly not something you should have experienced and we apologize for the inconvenience. We understand that you needed to send a 1 page fax while speaking with the IRS live, and was unable to. When sending faxes, composing your document in an efficient manner is of grave importance since transmission time (duration) depends on how you compose your document. For example, if you scanned your document in black and white at 200 DPI and scanned the same document at 300 DPI in color, both files will have varying sizes, thus one will take longer to transmit; same applies if you fax a photo of a document (photos are much larger and take too much tome to transmit). As for the reason you were charged overages is because our system bills for excessive duration as well; each 60 seconds of duration counts as a page. Please do not hesitate to reach out to our 24/7 Phone support to resolve all of the issues you are experiencing. ### 24. Fast and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Shae K. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about eFax Online Fax Service?** I love that I dont have to login to get the faxes. They come straight to my email every time. So i never miss anything. **What do you dislike about eFax Online Fax Service?** I honestly do not dis like anything about the services. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We have not had any issues so far and have been using EFax for a couple years now. **Official Response from Mohd Qutifan:** > Thank you so much for your kind words and thank you for your loyalty. We are very happy to hear that receiving faxes directly to your email has made things easier and more reliable for you. We are also grateful for your long term trust in eFax and are happy to hear that your experience has been smooth and issue free over the years. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 25. Decent Service, Good Price **Rating:** 3.5/5.0 stars **Reviewed by:** christy b. | Owner/ Advanced Practice Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eFax Online Fax Service?** E-fax is an easy way to incorporate the ability to fax and receive documents without the hassle of a fax machine in your office. It also enables you to receive your faxes on your smart phone while you are on the go. **What do you dislike about eFax Online Fax Service?** Sending a fax is a bit of an arduous process and after a recent update, my faxes were not being sent despite receiving notifications that they were. We did not realize this for a few weeks but after an hour working with customer service the problem was resolved. Really wish we would have been made aware of the known issue via email or phone call so we could have fixed the problem before weeks of missed sent and received faxes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** They solved my recent issue of faxes not going out after they had done a program update. **Official Response from Mohd Qutifan:** > Thank you for your feedback. We are glad to hear that eFax has made it easier for you to fax and receive documents on the go. We sincerely apologize for the recent issue with outgoing faxes following our update. While we're glad our support team was able to resolve it, we completely understand your frustration and agree that proactive communication could have prevented the delay and inconvenience. Thank you for your patience and for continuing to trust eFax. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 26. Effortless Faxing with eFax. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about eFax Online Fax Service?** Security is solid with encrypted transmission that gives me peace of mind when handling sensitive information. For anyone in a professional field, especially healthcare, this tool is an excellent choice. Incredibly easy to use. **What do you dislike about eFax Online Fax Service?** Not a fan of the fax page limits. Charges extra per sheet you are over in the month. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Security eFax offers with encrypted transmission. **Official Response from Mohd Qutifan:** > Hello valued customer, Thank you so much for your great review and recommendation! We are very happy to hear that eFax is making your faxing experience secure and seamless. We also appreciate your honest feedback regarding the page limits. We understand how important cost transparency is, and your input helps us continue to improve our service . If there’s ever anything we can do to support you further, please don’t hesitate to reach out at socialsupport@efax.com and we are always happy to help. Thank you, eFax Support Team ^MQ ### 27. BookingCenter review **Rating:** 3.0/5.0 stars **Reviewed by:** Jeff T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about eFax Online Fax Service?** moderately priced and simple to use, and have been used it for more than 20 years. **What do you dislike about eFax Online Fax Service?** no enhancement for nearly 20 years! We get tons of junk spam, at least 20 pages per month. **What problems is eFax Online Fax Service solving and how is that benefiting you?** need a fax number and it provides one. **Official Response from Mohd Qutifan:** > Hello Jeff, Thank you for your honest review and for being a loyal eFax user for over 20 years. We truly appreciate your loyalty. We’re glad to hear you find the service simple and reasonably priced. That said, we also hear your concerns loud and clear. Spam faxes and a lack of recent enhancements are valid frustrations, and we’re actively exploring improvements to both the user experience and spam filtering. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our higher technician team. Thank you again for sharing your thoughts. We’re committed to making eFax better for you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ ### 28. Big Fan of eFax **Rating:** 4.5/5.0 stars **Reviewed by:** Laura G. | distribution coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about eFax Online Fax Service?** I like the option to be able to use the old website layout. Its is very easy to navigate **What do you dislike about eFax Online Fax Service?** sometimes the way the fax number get saved is confusing **What problems is eFax Online Fax Service solving and how is that benefiting you?** Sending faxes via the website is super easy. **Official Response from Mohd Qutifan:** > Hello Laura, Thank you for your great 4.5-star review! We're glad to hear you appreciate the option to use the classic old website layout . We know how important a familiar and easy to navigate interface can be. We also appreciate your feedback regarding how fax numbers are saved. We’re always working to improve our platform, and your input helps us identify areas for enhancement. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ ### 29. No issues but old system works better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about eFax Online Fax Service?** In my experience eFax has always worked with no connection issues. **What do you dislike about eFax Online Fax Service?** I keep switching back to their classic/old system because it is easier to use then their new layout. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Alot less expensive than having an additional phone line. **Official Response from Mohd Qutifan:** > Thank you for sharing your experience with eFax. We are glad to hear that the service has been reliable for you with no connection issues. We appreciate your feedback about the interface. While we are always working to improve the platform, we understand the value and familiarity of the classic layout. Your feedback helps us keep things easy to use while we add new features. It is great to know that eFax is saving you money by removing the need for an extra phone line. We are glad to be a convenient and cost effective solution for our customers. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist! Many Thanks, eFax Support Team ^MQ ### 30. Easy to use online faxing **Rating:** 4.0/5.0 stars **Reviewed by:** Jess J. | Case Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** It is very convenient to use online faxing versus using a fax machine. It is much fast and more effecient for me at work **What do you dislike about eFax Online Fax Service?** I sometimes need to send large faxes and have to send seperate faxes. Would be nice if bigger files could be sent **What problems is eFax Online Fax Service solving and how is that benefiting you?** The convenience of online faxing is incredibly useful for my job, as well as it being HIPAA compliant. I use faxes for many different parts of my job from medical records to court documents **Official Response from Mohd Qutifan:** > Hello Jess, Thank you for your feedback! You’re right—our system currently supports fax attachments up to 20 MB per fax. For larger files, we recommend using our Send Large File feature, which allows you to securely send documents beyond that size limit. This feature also lets you password-protect your files for added security. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ ### 31. Annoying **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about eFax Online Fax Service?** They keep a record of all of our faxes and we can send them digitally. **What do you dislike about eFax Online Fax Service?** Half the time faxes won't go through, often the website doesn't work and won't let us send a fax, searching for contacts is a nightmare. **What problems is eFax Online Fax Service solving and how is that benefiting you?** having to have a physical fax machine. It saves space and money. **Official Response from Mohd Qutifan:** > We are glad to hear that you are finding value in the ability to send and store faxes digitally. The fax delivery issue you encountered is certainly not the experience we want you to have, and we sincerely apologize for the inconvenience. The issue may be caused by your browser’s cache and cookies. Clearing them can often resolve problems related to browser performance. Please do not hesitate to reach out to our 24/7 Phone support to resolve all of the issues you are experiencing. ^MQ ### 32. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about eFax Online Fax Service?** Easy to use and navigate. Attachments are in PDF file **What do you dislike about eFax Online Fax Service?** They stopped emailing notices when we receive a new efax. Every now and then we have to clear our cookies and cache because we are having issues logging in and we were informed by Efax representative to clear the cookies and cache when we have issues logging in. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Convenience **Official Response from Mohd Qutifan:** > Thank you for your feedback. We are very happy to hear that you find the service easy to use. We’re sorry to hear about the issues with email notifications and login troubles. You may use in Private window or incognito window and you do not need to clear cache and cookies every time you login to your account online. Thank you again for your feedback we truly value your input as we continue working to improve our service. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 33. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Maria D. | medical owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about eFax Online Fax Service?** on the go and I am able to fax when I need to **What do you dislike about eFax Online Fax Service?** sometimes I have to refax because the fax did not go through **What problems is eFax Online Fax Service solving and how is that benefiting you?** transmission **Official Response from Rahd A:** > Hello Maria, thank you so much for your excellent feedback and we are very pleased to hear that you find our service convenient. If you are having issues with sending faxes or are constantly receiving failed fax confirmation, please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you in troubleshooting your account! ^RA ### 34. Efax does the job right **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew V. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eFax Online Fax Service?** No matter where I am, be it the office or at home, I can check all my faxes, and send a new fax to any of our offices. Integration of our fax lines and customer fax lines was easy and simple. Our employees use it every day. **What do you dislike about eFax Online Fax Service?** If a fax doesn't send, or there is an error on the line, there is no easy way to resend the same fax. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We lost our main fax line from our phone company, so efax was our answer. It is actually great! Faxes being emailed to us as PDFs has simplified the receiving and distirbution of faxes to our home office employees. **Official Response from Mohd Qutifan:** > Thank you for taking the time to share your great feedback! We are so happy to hear that you find eFax easy to use and reliable for sending faxes. We also appreciate your note about the resend functionality. We understand how important it is to quickly address failed transmissions, and your suggestion for an easier resend option is well taken. Thank you for that. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 35. Like to use eFax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about eFax Online Fax Service?** It is an online service that is easy to use **What do you dislike about eFax Online Fax Service?** I have 2 fax numbers and I would like a discount on the service **What problems is eFax Online Fax Service solving and how is that benefiting you?** I no longer have to have an on-premises fax device. I do not have to worry about paper in the fax machine. I do not have to worry about using a phone line. **Official Response from Mohd Qutifan:** > Thank you for your feedback and for being a valued eFax customer! We are glad to hear that you find our service easy to use and that it’s helping you move away from the hassle of traditional fax machines, paper, and phone lines. We also appreciate your suggestion regarding pricing for multiple fax numbers. We understand how important value is for our customers, and we have shared your input with our team for review. If you'd like to discuss plan options or possible discounts, feel free to reach out to us directly at socialsupport@efax.com. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 36. good so far **Rating:** 3.5/5.0 stars **Reviewed by:** J S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eFax Online Fax Service?** it’s online and not a clunky machine and fast **What do you dislike about eFax Online Fax Service?** the price is still expensive and sometimes they cancel your account and u lose everything **What problems is eFax Online Fax Service solving and how is that benefiting you?** not having a printer machine **Official Response from Mohd Qutifan:** > Hello J S, We are glad to hear you appreciate the convenience of our online service compared to traditional fax machines. We aim to make our system to be a user friendly. We’re sorry to hear about your concerns regarding pricing and account cancellations. We always strive to be transparent with our billing and account policies. please feel free to message us at: socialsupport@efax.com and we would be happy to assist in putting you on a plan that suits your needs while also being affordable. We're also very happy to know eFax is helping you stay productive without needing a physical fax machine ^MQ ### 37. Efficient and Easy Srvice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about eFax Online Fax Service?** I can access my faxes and send them using my phone or ipad. It is easy to sign documents and receive information when we are on vacation. Everything is electronic and very convenient. **What do you dislike about eFax Online Fax Service?** There are no downsides except I like the original app and original efax messenger. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It eliminates paper and everything can be accessed on the app or in email. **Official Response from Mohd Qutifan:** > Thank you so much for your wonderful 5-star review! We're thrilled to hear that eFax makes it easy for you to stay connected and manage important documents—even while on vacation. It's great to know that the convenience and mobility of our service are working well for you. We also appreciate your feedback about the original app and eFax Messenger. We’re always looking for ways to improve, and your input helps us continue to refine the user experience. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ ### 38. Extremely Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about eFax Online Fax Service?** Super easy to send and recieve faxes for a reasonable price. It is nice that you get email notifications about faxes and everything is in one place. **What do you dislike about eFax Online Fax Service?** I don't dislike anything about EFax. It is a great service. **What problems is eFax Online Fax Service solving and how is that benefiting you?** lets us fax things with ease as faxes arent as common now **Official Response from Mohd Qutifan:** > Thank you for your wonderful feedback! We are very happy to hear that you find eFax easy to use and cost effective. It is great to know that features like email notifications and centralized access help keep your communications organized and hassle free. We are also happy to be providing a simple solution for faxing in a world where traditional faxing is less common making it easier for you to stay efficient without needing outdated hardware. Thank you for choosing eFax. We are proud to support your business! please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 39. convenience and flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about eFax Online Fax Service?** What I appreciate most about eFax is the convenience and flexibility it brings to document management. The ability to send and receive faxes directly from my email or smartphone eliminates the need for bulky fax machines and paper, which saves both time and office space. The interface is clean and easy to navigate, even for users who aren't particularly tech-savvy. **What do you dislike about eFax Online Fax Service?** Least Helpful Aspect of eFax Online Fax Service: limited customization. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax solves the biggest problem with traditional faxing: dependence on physical hardware and phone lines. It also addresses the issue of mobility and remote access. **Official Response from Mohd Qutifan:** > Thank you for your thoughtful review and for sharing your experience here. We're happy to hear that the convenience, flexibility, and paperless functionality of eFax have made a meaningful impact on your document management process. It's great to know that our interface is user-friendly, even for those who aren’t tech experts. We also appreciate your feedback regarding limited customization. We're always working to enhance our features and improve the user experience, and insights like yours are essential to that process. We're especially glad to hear that eFax is helping you move away from traditional hardware and giving you the freedom to stay connected from anywhere. That's exactly what we aim to provide. ^MQ ### 40. Good Service and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Noelle S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about eFax Online Fax Service?** Yes and I have because it has helped my business alot. They have also helped when there was an issue that needed to be resolved. **What do you dislike about eFax Online Fax Service?** No complaints right now and I have had the service now for over a year. **What problems is eFax Online Fax Service solving and how is that benefiting you?** The fact that I can assist my customers quickly and that my faxes come to my email with no issues. I don't miss them. **Official Response from Mohd Qutifan:** > Thank you so much Noelle for the wonderful feedback! We're truly glad to hear that eFax has been a valuable tool for your business and that our support team was able to assist when needed. Your satisfaction means a lot to us, and we’re grateful you took the time to share your experience. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ ### 41. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about eFax Online Fax Service?** I love eFax because my clients can send me a fax their normal way and I get all my faxes in PDF in my email so I don't need a landline to receive faxes any longer. **What do you dislike about eFax Online Fax Service?** The only downside I would have to say is knowing when additional charges will be done. I think if you are close to your limit of the subscription you have then maybe a reminder email goes out to say you are at this currently or send an email with the additional charges. One month I had multiple charges on my statement and I didn't know why and I sent an email which they responded quickly to and let me know that I went over one month. Being a bookkeeper I like to know what is coming out of my account. **What problems is eFax Online Fax Service solving and how is that benefiting you?** N/A **Official Response from Fiona B:** > Many thanks, Bridget for the fantastic feedback and top-notch review! We love reading about how eFax has been so efficient for your business needs. We value your feedback and are continuously working to provide the best eFax packages to our loyal clients. Please let us know if you require any additional support or information as we are always here to help. You can message our Social Support Team anytime at socialsupport@efax.com. Many Thanks, eFax Support Ream ### 42. HIPAA COMPLIANCE IS A RELIEF! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly H. | Founder and President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** E-fax is so Doctor friendly for healthcare. The relief of a HIPAA compliant fax option easy to use, improves patient care where communication is SO important, thank you E-Fax! **What do you dislike about eFax Online Fax Service?** No issues the entire time, so glad Inswitched! **What problems is eFax Online Fax Service solving and how is that benefiting you?** Assurance of HIPAA compliance and secure transmission of confidential health information. **Official Response from Mohd Qutifan:** > Hello Kelly, Thank you so much for your kind words! We're honored to support healthcare professionals like you with a HIPAA-compliant fax solution that helps improve communication and, ultimately, patient care. It means a lot to know that eFax is making a positive impact in such an important field. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ ### 43. WONDERFUL **Rating:** 5.0/5.0 stars **Reviewed by:** crystal f. | Dental Insurance Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eFax Online Fax Service?** As a home worker, I find eFax to be reliable and efficient. Plus, the price is great! I use eFax on a daily basis; it's so easy to begin using. If you have a question, their customer support is very helpful. **What do you dislike about eFax Online Fax Service?** NOTHING I LOVE IT, I HAVE NOT FOUND ANYTHING TO COMPLAIN ABOUT **What problems is eFax Online Fax Service solving and how is that benefiting you?** With eFax, I am able to have a fax line without actually having a phone line. **Official Response from Mohd Qutifan:** > Thank you so much for your kind words. We are very happy to hear that eFax has been a reliable and efficient solution for your work and we also very have that you can see our service is to be affordable and easy to use. We are glad our customer support team has been there when you needed them. Please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 44. Who Still Faxes? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about eFax Online Fax Service?** eFax makes faxing easy. It's as easy as checking your email. Customer support is responsive and easy to get a hold of. **What do you dislike about eFax Online Fax Service?** Logging into your account can sometimes be tricky due to multiple levels of 2FA needed. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't want to run phone lines through our new buildings and then configure printers to receive faxes. eFax keeps everything simple. **Official Response from Mohd Qutifan:** > Thank you for your feedback. We are so very happy to hear that you find faxing with us as easy as checking email. It's also great to know that our customer support team has been responsive and helpful when you needed them. We appreciate your note about the login process. Security is a top priority for us, and while multi factor authentication helps protect your data, we understand the importance of balancing security with ease of use. Your feedback has been shared with our product team for review. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 45. Quality fax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about eFax Online Fax Service?** Online access and helpful while on the road **What do you dislike about eFax Online Fax Service?** Sometimes the fax doesn’t work correctly **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don’t have to many problems **Official Response from Mohd Qutifan:** > Thank you so much for the 5-star review! We're glad to hear that you find the online access helpful, especially while on the road. We’re sorry to hear that you've occasionally experienced issues with fax functionality. If this continues, please don’t hesitate to message us at: socialsupport@efax.com so we can investigate and help ensure everything runs smoothly. Many Thanks, eFax Support Team ^MQ ### 46. Great Faxes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about eFax Online Fax Service?** Easy to use, easy to receive, great product! **What do you dislike about eFax Online Fax Service?** Sometimes does not go through, have to send it multiple times. **What problems is eFax Online Fax Service solving and how is that benefiting you?** No fax machine, helps us send via web! **Official Response from Mohd Qutifan:** > Thank you for the positive review and the 4.5 star rating! We're glad to hear you find eFax easy to use and reliable for receiving faxes. We are very happy to hear that the product is working well for you overall. We appreciate your note about occasional issues with faxes not going through on the first try. Our team is always working to improve performance and reliability, and your feedback helps us do that. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team ^MQ ### 47. Good Quick Efax **Rating:** 4.0/5.0 stars **Reviewed by:** Marlene L. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about eFax Online Fax Service?** Been able to fax from our email, fast and easy to our clients. **What do you dislike about eFax Online Fax Service?** Sometimes it doesnt go through and you have to resend it a few times. **What problems is eFax Online Fax Service solving and how is that benefiting you?** no have to physically send fax anymore or mail. **Official Response from Mohd Qutifan:** > Hello Marlene, Thank you for your feedback! We're glad to hear that faxing directly from email has been a fast and easy way for you to connect with your clients. Making communication simple and efficient is exactly what we aim for. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! ^MQ ### 48. Convenient and Worthwhile Service with Select Caveats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about eFax Online Fax Service?** The ability to securely send and receive faxes electronically from anywhere as opposed to only in-person on paper is, hands-down, the best aspect of eFax. **What do you dislike about eFax Online Fax Service?** The online web portal can, at-times, be buggy and requires us to manually log out and subsequently log back in to complete any actions after sitting idle. The biggest issue we had involved a couple of faxes being lost during the setup process with no avenue of recovery. **What problems is eFax Online Fax Service solving and how is that benefiting you?** The main problem that eFax has helped us solve is the digitization of fax messages and avoiding the need to be in-person to receive such messages. **Official Response from Mohd Qutifan:** > Thank you for your feedback! We're so glad to hear that the flexibility and security of sending and receiving faxes electronically from anywhere has been a standout feature for you. That’s exactly what we strive to deliver—convenience without compromising security. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist! MQ ### 49. Convenient & Reasonable System for Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine R. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eFax Online Fax Service?** HIPAA Compliance. I am confident that data is secure and safe when I need a faxback regarding patients' dental information. **What do you dislike about eFax Online Fax Service?** I wish it were user-friendly. For example, when I have multiple faxes, it'd be nice to hit next and go to the next fax rather than have to maneuver to the message page. Also, to search for a fax by a patient's name. **What problems is eFax Online Fax Service solving and how is that benefiting you?** N/A **Official Response from Mohd Qutifan:** > Thank you for your feedback! We are glad to hear that eFax is helping you manage important business communications smoothly and we are so happy to hear that you find eFax easy to use and reliable for sending faxes. We're proud to provide HIPAA-compliant solutions that give you peace of mind when handling protected dental information. please do not hesitate to reach out to our Phone support or message us at socialsupport@efax.com, and we would be happy to assist you if you have any questions! ^MQ ### 50. Faxing services done at home **Rating:** 5.0/5.0 stars **Reviewed by:** Paula C. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about eFax Online Fax Service?** That I can send fax from home and is very easy to use **What do you dislike about eFax Online Fax Service?** About how I need to use the specific numbers to send fax **What problems is eFax Online Fax Service solving and how is that benefiting you?** online customer services **Official Response from Fiona B:** > Hello Paula, We're delighted you find our eFax Online Fax Service easy to use for sending faxes from home. Our online customer service is dedicated to addressing any issues you may encounter, and we're committed to providing the best support for our customers. Please feel free to message our Social Team anytime at socialsupport@efax.com should you have additional questions or concerns regarding the service as we are always on hand to help. Many Thanks, eFax Support Team - [View eFax Online Fax Service pricing details and edition comparison](https://www.g2.com/products/efax-online-fax-service/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+00%3A19%3A30+-0500&secure%5Bsession_id%5D=58c333bd-628d-4942-a4d3-998cbfee678e&secure%5Btoken%5D=7b301ce37e982b199c93e85f92ac9763a38b840a7d900d915d766593e61b8843&format=llm_user) ## eFax Online Fax Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HealthCloud](https://www.g2.com/products/healthcloud/reviews) - [Mozilla Firefox](https://www.g2.com/products/mozilla-firefox/reviews) ## eFax Online Fax Service Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top eFax Online Fax Service Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (224 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,387 reviews)