# OpenText Fax (RightFax) vs eFax Online Fax Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that eFax Online Fax Service excels in user-friendliness, with many users appreciating its intuitive interface and the ability to easily manage faxes. The feature to receive email notifications for incoming faxes is particularly praised, as it streamlines the process of checking for new documents.
- **Users say** that OpenText Fax (RightFax) is highly effective for businesses that require integration with both modern and legacy systems. Reviewers highlight its flexibility and compatibility with various business needs, making it a strong choice for organizations handling high volumes of faxes.
- **According to verified reviews** , eFax Online Fax Service stands out for its speed and accuracy, which is crucial for small businesses like law firms. Users appreciate the organized inbox that allows for quick access to important documents, enhancing overall productivity.
- **Reviewers mention** that while OpenText Fax (RightFax) offers robust features for enterprise-level needs, it may require more training and setup time compared to eFax. Users have noted that the software can be complex, which might be a barrier for smaller teams or those looking for a straightforward solution.
- **G2 reviewers highlight** the ease of setup with eFax Online Fax Service, which is often described as quick and hassle-free. This is a significant advantage for users who want to get started without extensive configuration, contrasting with the more involved setup process reported for OpenText Fax (RightFax).
- **Users express** that OpenText Fax (RightFax) provides excellent support for businesses needing to manage both digital and traditional faxing methods. Its ability to seamlessly integrate with various systems is a key feature that users find beneficial, especially for those transitioning to a paperless environment.



| | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 22 | 204 | 
| **Largest Market Segment** | Enterprise (55.0% of reviews) | Small-Business (78.1% of reviews) | 
| **Entry Level Price** | No pricing available | $4.99 1 Users Per Month | 

---
## Top Pros & Cons

### OpenText Fax (RightFax)

**Not enough data**

### eFax Online Fax Service

Pros:
- Ease of Use (51 reviews)
- Faxing Services (42 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

---
## Ratings Comparison
| Rating | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
  | **Meets Requirements** | 8.4 (19 reviews) | 9.2 (168 reviews) | 
  | **Ease of Use** | 8.1 (19 reviews) | 8.8 (177 reviews) | 
  | **Ease of Setup** | 7.7 (11 reviews) | 9.0 (133 reviews) | 
  | **Ease of Admin** | 8.3 (11 reviews) | 8.7 (73 reviews) | 
  | **Quality of Support** | 7.9 (17 reviews) | 8.4 (140 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.0 (11 reviews) | 8.6 (73 reviews) | 
  | **Product Direction (% positive)** | 8.8 (19 reviews) | 8.0 (173 reviews) | 

---
## Pricing

### OpenText Fax (RightFax)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $4.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **OpenText Fax (RightFax)** | N/A | N/A |
| **eFax Online Fax Service** | N/A | N/A |

#### 

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **OpenText Fax (RightFax)** | 9.9/10 | 5 |
| **eFax Online Fax Service** | 7.9/10 | 156 |

#### Documents

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Editing** | Not enough data | 7.2 (119 reviews) | 
| **Document Signature ** | Not enough data | 7.1 (118 reviews) | 
| **Storage** | Not enough data | 8.7 (130 reviews) | 
| **Fax to Email** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Sending

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Fax Number** | 10.0 (5 reviews) | 9.0 (132 reviews) | 
| **Existing Numbers** | Not enough data | 8.2 (123 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.1 (131 reviews) | 
| **Unlimited Sending** | Not enough data | 8.6 (124 reviews) | 
| **Contact Management** | Not enough data | 8.2 (121 reviews) | 
| **Alerts** | 9.7 (5 reviews) | 8.5 (127 reviews) | 
| **Print Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email to Fax** | Not enough data | Not enough data | 

#### 

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **FoIP** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **OpenText Fax (RightFax)** | N/A | N/A |
| **eFax Online Fax Service** | 8.8/10 | 29 |

#### Platform

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 8.6 (23 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 8.9 (22 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.9 (22 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.0 (24 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 8.9 (26 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.7 (21 reviews) | 
| **PCI Compliance** | Not enough data | Not enough data | 

#### 

| Feature | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Risk Alerts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)


**Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | OpenText Fax (RightFax) | eFax Online Fax Service | 
|---|---|---|
| **Small-Business** | 15.0% | 78.1% | 
| **Mid-Market** | 30.0% | 20.3% | 
| **Enterprise** | 55.0% | 1.6% | 

### By Industry

#### OpenText Fax (RightFax)

- **Insurance:** 25.0%
- **Hospital & Health Care:** 25.0%
- **Information Technology and Services:** 10.0%
- **Utilities:** 5.0%
- **Medical Practice:** 5.0%
- **Law Practice:** 5.0%
- **Consumer Goods:** 5.0%
- **Construction:** 5.0%
- **Computer Hardware:** 5.0%
- **Business Supplies and Equipment:** 5.0%
- **Other:** 5.0%

#### eFax Online Fax Service

- **Hospital & Health Care:** 15.0%
- **Health, Wellness and Fitness:** 9.4%
- **Law Practice:** 7.8%
- **Insurance:** 6.7%
- **Accounting:** 6.1%
- **Mental Health Care:** 4.4%
- **Medical Practice:** 4.4%
- **Financial Services:** 3.3%
- **Legal Services:** 3.3%
- **Real Estate:** 2.8%
- **Other:** 36.7%

---
## Alternatives

### Alternatives to OpenText Fax (RightFax)

- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (227 reviews)
- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (480 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [HelloFax](https://www.g2.com/products/hellofax/reviews) — 4.5/5 stars (57 reviews)
- [CocoFax](https://www.g2.com/products/cocofax/reviews) — 4.6/5 stars (188 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (157 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.6/5 stars (60 reviews)
- [Sfax](https://www.g2.com/products/sfax/reviews) — 3.7/5 stars (14 reviews)
- [MyFax](https://www.g2.com/products/myfax/reviews) — 2.8/5 stars (10 reviews)

### Alternatives to eFax Online Fax Service

- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (480 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (227 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (613 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (383 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

---
## Top Discussions

### OpenText Fax (RightFax)

No discussions available for this product.

### eFax Online Fax Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opentext-fax-rightfax-vs-efax-online-fax-service)