Link copied to clipboard # OpenText Fax (RightFax) vs eFax Online Fax Service Comparison - What are their main differences? Share [ Export ](/compare/opentext-fax-rightfax/efax-online-fax-service/export.csv) OpenText Fax (RightFax)eFax Online Fax Service[+ Add Product](#) Pricing **OpenText Fax (RightFax)** No pricing available **eFax Online Fax Service** Free Trial **$4.99** 1 Users Per Month · Personal **Pricing Insights** from reviews Time to Implement **OpenText Fax (RightFax)** Not enough reviews yet **eFax Online Fax Service** 1 month Based on 45 responses Return on Investment **OpenText Fax (RightFax)** Not enough reviews yet **eFax Online Fax Service** 10 months Based on 43 responses Perceived Cost **OpenText Fax (RightFax)** $$$$$ **eFax Online Fax Service** $$$$$ Average Discount **OpenText Fax (RightFax)** Not enough reviews yet **eFax Online Fax Service** 7% **Pros & Cons** from reviews **OpenText Fax (RightFax)** Not enough data **eFax Online Fax Service** [ Ease of Use (53) ](https://www.g2.com/products/efax-online-fax-service/reviews?filters%5Bsentiment_snippet%5D=1929630&qs=pros-and-cons#reviews)[ Faxing Services (43) ](https://www.g2.com/products/efax-online-fax-service/reviews?filters%5Bsentiment_snippet%5D=1929698&qs=pros-and-cons#reviews)[ Fax Issues (37) ](https://www.g2.com/products/efax-online-fax-service/reviews?filters%5Bsentiment_snippet%5D=1929717&qs=pros-and-cons#reviews)[ Slow Performance (5) ](https://www.g2.com/products/efax-online-fax-service/reviews?filters%5Bsentiment_snippet%5D=1928871&qs=pros-and-cons#reviews) Integrations **OpenText Fax (RightFax)** Not enough data **eFax Online Fax Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47fcc2069b1fb943548bd60c79684b6e/healthcloud.jpg "Product Avatar Image") HealthCloud ](https://www.g2.com/products/healthcloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c65522c8f7bacfdc0684fc8d26bba00d/mozilla-firefox.png "Product Avatar Image") Firefox ](https://www.g2.com/products/mozilla-firefox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/efax-online-fax-service/integrations) Screenshots **OpenText Fax (RightFax)** ![OpenText Fax (RightFax) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/74005/expirable-direct-uploads_2F9527ef5f-83d4-4290-83f1-84f1582e0c2f_2FRightFax_better_deals.PNG) **eFax Online Fax Service** ![eFax Online Fax Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1281555/Andriod-Screen-1.png) **Ratings** from reviews Meets Requirements **OpenText Fax (RightFax)** 8.4 8.419 **eFax Online Fax Service** 9.2 9.2186 Ease of Use **OpenText Fax (RightFax)** 8.1 8.119 **eFax Online Fax Service** 8.8 8.8195 Ease of Setup **OpenText Fax (RightFax)** 7.7 7.711 **eFax Online Fax Service** 9.1 9.1151 Ease of Admin **OpenText Fax (RightFax)** 8.3 8.311 **eFax Online Fax Service** 8.8 8.879 Quality of Support **OpenText Fax (RightFax)** 7.9 7.917 **eFax Online Fax Service** 8.4 8.4149 Has the product been a good partner in doing business? **OpenText Fax (RightFax)** 7.0 7.011 **eFax Online Fax Service** 8.7 8.778 Product Direction (% positive) **OpenText Fax (RightFax)** 8.8 8.819 **eFax Online Fax Service** 7.9 7.9189 **Features** ratings from reviews Online Fax 9.9 5 7.9 166 HIPAA Compliant Messaging Not enough data 8.9 37 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 15.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 55.0% Small-Business(50 or fewer emp.) 15.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 55.0% Small-Business(50 or fewer emp.) 80.4% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 1.3% Small-Business(50 or fewer emp.) 80.4% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 1.3% **Reviewers' Industry** [![OpenText Fax (RightFax)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-fax-rightfax.svg "OpenText Fax (RightFax)")](https://www.g2.com/products/opentext-fax-rightfax/reviews) OpenText Fax (RightFax) Insurance 25.0% Hospital & Health Care 25.0% Information Technology and Services 10.0% Utilities 5.0% Medical Practice 5.0% Other 30.0% [![eFax Online Fax Service](https://images.g2crowd.com/uploads/product/hd_favicon/2ef40491a74bd436698af529b0857f95/efax-online-fax-service.svg "eFax Online Fax Service")](https://www.g2.com/products/efax-online-fax-service/reviews) eFax Online Fax Service Hospital & Health Care 13.6% Health, Wellness and Fitness 9.1% Law Practice 7.1% Accounting 7.1% Insurance 6.1% Other 57.1% Alternatives **OpenText Fax (RightFax) Alternatives** ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo") [ Documo ](/products/documo/reviews) ![Amplify Ventures](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/amplify-ventures.png "Amplify Ventures") [ iFax ](/products/amplify-ventures/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) **eFax Online Fax Service Alternatives** ![Amplify Ventures](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/amplify-ventures.png "Amplify Ventures") [ iFax ](/products/amplify-ventures/reviews) ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo") [ Documo ](/products/documo/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ## OpenText Fax (RightFax) vs eFax Online Fax Service FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between OpenText Fax (RightFax) vs eFax Online Fax Service? eFax Online Fax Service stands out for higher reviewer satisfaction across setup, support, and usability compared to OpenText Fax (RightFax). | | [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) | [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (22 reviews) | 4.4/5 (204 reviews) | | Largest Segment | Enterprise | Small-Business | | Ease of Setup score | 7.7 | 9.0 | | Quality of Support score | 7.9 | 8.4 | | Top Reviewer-Cited Strength | — | Ease of Use (51 all-time mentions) | ### How do the pricing models of OpenText Fax (RightFax) and eFax Online Fax Service compare? eFax Online Fax Service is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions. - **OpenText Fax (RightFax):** Reviewers highlight its reasonable price for enterprise faxing, but some mention issues with billing and account closure. - **eFax Online Fax Service:** In recent reviews, many cite fair pricing and strong value, though a few mention concerns about extra charges and billing experiences. - **Switching reasons:** Recent reviewers mention switching to eFax Online Fax Service for its ease of use and improved workflow compared to traditional fax solutions. ### What are the best alternatives to OpenText Fax (RightFax) and eFax Online Fax Service? The best alternatives to OpenText Fax (RightFax) and eFax Online Fax Service are iFax, Documo, and Fax.Plus. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) | 4.1/5 (22 reviews) | Enterprise | Reasonable price for enterprise faxing | Flexible feature set | | [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) | 4.4/5 (204 reviews) | Small-Business | Fair pricing and strong value | Ease of Use (51 all-time mentions) | | [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5 (480 reviews) | Small-Business | — | User-friendly interface | | [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | Reliable fax delivery | ### Which Online Fax features should I prioritize when comparing OpenText Fax (RightFax) and eFax Online Fax Service? Buyers should prioritize Ease of Use, Ease of Setup, Quality of Support, Meets Requirements, and Document Management when comparing OpenText Fax (RightFax) and eFax Online Fax Service. - **Ease of Use:** OpenText Fax (RightFax) 8.1, eFax Online Fax Service 8.8, with 51 all-time mentions for eFax Online Fax Service. - **Ease of Setup:** OpenText Fax (RightFax) 7.7, eFax Online Fax Service 9.0. - **Quality of Support:** OpenText Fax (RightFax) 7.9, eFax Online Fax Service 8.4. - **Meets Requirements:** OpenText Fax (RightFax) 8.4, eFax Online Fax Service 9.2. - **Document Management:** 11 all-time mentions for eFax Online Fax Service. ### What are the pros and cons of OpenText Fax (RightFax) vs eFax Online Fax Service? eFax Online Fax Service's headline strength is ease of use, while OpenText Fax (RightFax) is noted for its flexible feature set and enterprise integrations. - **OpenText Fax (RightFax) strengths:** Flexible feature set, compatibility with enterprise needs, robust digital faxing, and integration with business applications. - **OpenText Fax (RightFax) trade-offs:** Reviewers cite challenges with support responsiveness, account management, and occasional setup complexity. - **eFax Online Fax Service strengths:** Ease of use (51 all-time mentions), reliable faxing services (42 mentions), easy access (18 mentions), convenience (14 mentions), efficiency (13 mentions), and strong document management (11 mentions). - **eFax Online Fax Service trade-offs:** Reviewers mention fax issues (37 all-time mentions), occasional billing concerns, and interface changes that may impact usability for some. ### Is OpenText Fax (RightFax) or eFax Online Fax Service better for small businesses? eFax Online Fax Service is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong positive sentiment from small-business reviewers. - **OpenText Fax (RightFax):** Largest segment is Enterprise, with reviewers noting its suitability for large organizations and complex integrations. - **eFax Online Fax Service:** Largest segment is Small-Business, with reviewers consistently praising its ease of use, quick setup, and value for small teams. ### Which Online Fax platform has better integrations? Reviewer sentiment does not favor either OpenText Fax (RightFax) or eFax Online Fax Service for integrations, as no recent reviews cite specific third-party integrations for either product. - **OpenText Fax (RightFax):** — - **eFax Online Fax Service:** — ### How do OpenText Fax (RightFax) and eFax Online Fax Service compare on customer support? eFax Online Fax Service scores higher on Quality of Support by 0.5 points, a material difference over OpenText Fax (RightFax). - **OpenText Fax (RightFax):** Reviewers report mixed support experiences, with some citing unresponsiveness and difficulty resolving billing or account issues. - **eFax Online Fax Service:** Many reviewers highlight responsive and helpful support, though a few mention occasional negative experiences with billing or sales interactions. ### Which is easier to implement, OpenText Fax (RightFax) or eFax Online Fax Service? eFax Online Fax Service is easier to implement, with a 1.3-point higher Ease of Setup score than OpenText Fax (RightFax). - **OpenText Fax (RightFax):** Reviewers describe the setup as requiring some manual configuration, with occasional complexity for enterprise environments. - **eFax Online Fax Service:** Reviewers consistently praise its quick and simple setup, often noting that minimal technical knowledge is required to get started. ### Which product has better Storage? eFax Online Fax Service is favored for Storage, with more reviewer-cited strengths in document management and storage features. - **OpenText Fax (RightFax):** Reviewers mention electronic document management and the ability to access past faxes, but without a high all-time mention count for storage-specific features. - **eFax Online Fax Service:** Document Management is cited in 11 all-time mentions, with reviewers frequently highlighting the ability to store, search, and access fax records digitally.