# edrone Reviews **Vendor:** edrone **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.8/5.0 **Total Reviews:** 242 ## About edrone edrone is a CRM and Marketing Automation system specifically designed for online stores. Our mission is to provide e-commerce businesses with cutting-edge, AI-powered solutions that automate store operations, engage customers, and significantly boost sales. With edrone, you gain access to a comprehensive suite of tools, regardless of your contact list size: 20+ Marketing Automation Scenarios - Recover Abandoned Cart - After Sale - Viewed products - Personalized Recommendations - Cross-Selling Customer Base Expansion Tools - Pop-ups - Banners - Web Layers On-site Solutions - Social Proof Widgets - Smart Recommendations Advanced Segmentation - Create custom automation scenarios - 360° Customer Profiles and CRM Section - Multichannel Inbox – consolidate messages from various platforms - Product Analytics ...and many other features crafted with e-commerce in mind. Use edrone for free Curious to see edrone in action? Sign up for a free account and send up to 200 messages per month, including 100 free SMS messages. The Freemium version grants you access to essential features without time limits, fees, or the need to provide credit card details. It's the perfect way to kickstart your marketing automation journey and gain deeper insights into your customers. ## edrone Pros & Cons **What users like:** - Users commend the **quick and helpful customer support** of edrone, highlighting professional and friendly staff interactions. (20 reviews) - Users find edrone's **ease of use** enhanced by clear support, making implementation and daily use straightforward and effective. (19 reviews) - Users find edrone to be a **helpful and user-friendly app** , praising its excellent support and clear functionality. (14 reviews) - Users appreciate the **intuitive design** of edrone, making it user-friendly and easy to implement effectively. (13 reviews) - Users value the **extensive automation capabilities** of edrone, enhancing customer engagement and saving valuable time. (10 reviews) - Automations (10 reviews) - Customer Engagement (9 reviews) - Features (8 reviews) - Customer Satisfaction (6 reviews) - Easy Setup (6 reviews) **What users dislike:** - Users face a **steep learning curve** with edrone, struggling with initial setup and sales data absorption issues. (6 reviews) - Users report a **learning difficulty** with edrone, citing challenges in data absorption and initial setup complications. (5 reviews) - Users find **missing features** in edrone, particularly lacking in mobile functionality and database customization. (5 reviews) - Users find the **complex setup** of edrone challenging, requiring a learning curve to navigate effectively. (4 reviews) - Users find the **difficult setup** process of edrone to be confusing and challenging, especially for advanced features. (4 reviews) - Difficult Learning (3 reviews) - Not Intuitive (3 reviews) - Steep Learning Curve (3 reviews) - Complexity (2 reviews) - Users find **data management issues** prevalent in edrone, struggling with segmentation, customization, and sales data absorption. (2 reviews) ## edrone Reviews ### 1. Smart Marketing Automation Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh B. | Associate Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about edrone?** I like edrone for its strong automation features that make email marketing and customer engagement much easier. The platform brings customer data, campaigns, and analytics together in one place, which saves a lot of time. **What do you dislike about edrone?** The interface can feel a bit complex at first, and setting up advanced workflows takes some learning. Reporting could also be more flexible in certain areas. **What problems is edrone solving and how is that benefiting you?** edrone solves the problem of managing customer communication across multiple channels manually. It helps automate campaigns, personalize messaging, and track performance more effectively, leading to better engagement and improved marketing results. ### 2. Exceptional Marketing Automation Tool for E-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about edrone?** Edrone is an incredibly intuitive and powerful platform tailored perfectly for e-commerce businesses. I appreciate its user-friendly interface and comprehensive suite of tools, which allow us to automate email campaigns, personalize customer journeys, and analyze customer behaviors effectively. The system integrates seamlessly with our online store, enabling us to boost customer engagement and retention. Their customer support is also excellent – responsive and always ready to assist with any questions. **What do you dislike about edrone?** So far, I haven’t encountered any significant issues. If I had to mention something, it would be that the initial setup requires a bit of time and effort to fully utilize all of its advanced features. However, once everything is in place, the platform works flawlessly. **What problems is edrone solving and how is that benefiting you?** drone solves the challenge of engaging and retaining customers effectively in a competitive e-commerce market. By automating email campaigns and personalizing communication, it helps us reduce cart abandonment, increase repeat purchases, and build stronger relationships with our customers. The platform’s analytics tools provide valuable insights into customer behavior, allowing us to optimize our marketing strategies. As a result, we have seen an increase in conversions, improved customer satisfaction, and greater operational efficiency. ### 3. Collaboration with edrone **Rating:** 5.0/5.0 stars **Reviewed by:** Marek B. | Właściciel, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about edrone?** Edrone is a company that definitely stands out in the market in terms of its customer approach. What I appreciated most was the professionalism and openness in dealing with the staff. Communication was very clear and important information was provided in an accessible and understandable way. It is also worth emphasising the readiness of the team to help - you could always count on their support and involvement in solving problems. An additional advantage was the way in which the employees addressed the customers - polite, partner-like and trust-building. This approach makes cooperation with edrone a pleasure! I recommend with full conviction.przekonaniem. **What do you dislike about edrone?** I currently have no negative comments about edrone. My experience has been purely positive and the contact and cooperation has been seamless. If there are any issues that require improvement in the future, I will certainly share my observations. At the moment, the company meets all my expectations. **What problems is edrone solving and how is that benefiting you?** Edrone.me solves many of the problems associated with customer relationship management and marketing automation. Thanks to its functionalities, I can better understand my customers' needs, personalise communication and increase their engagement. The tool helps automate processes such as sending personalised emails, recovering abandoned baskets or segmenting customers based on their behaviour. This saves time and allows you to focus on strategy instead of manual actions.In addition, edrone provides transparent data and analyses that enable better business decisions. This enables me to build customer relationships more effectively, increase sales and improve service quality. ### 4. Modern and transparent platform accompanied with professional implementation team. **Rating:** 5.0/5.0 stars **Reviewed by:** Michał H. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about edrone?** Edrone consist of a wide range of tools our company has been in need of for a while. While similar platforms exist, edrone provides all of our desired tools in one place. Whole platform is exceptionally intuitive - both in terms of usage and initial integration. Customer support is actively looking out for our needs, providing help and useful piece of advice. **What do you dislike about edrone?** We have yet to run into a con of using edron, however, should we find something worth noting, we'll be happy to share it with the company's customer service. **What problems is edrone solving and how is that benefiting you?** Since the firm I work in is running an e-shop, during our rapid development, we have run into an issue of not being able to fully take advantage of the sheer amount of customers we are getting on a daily basis. With edrone's automating tools, we are able to generate more regular customers, as well as actively helping them choosing the right product. Edrone's tools save us a ton of time managing on-site scenarios, that we were used to manage manually. ### 5. supports me and automates my activities in the online store. **Rating:** 5.0/5.0 stars **Reviewed by:** Patryk K. | Brand Menager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about edrone?** automation of email and text message marketing activities to the customer who buys or visits the website. I really like the RFM analysis, I know where I am and what I still have to do. Mailing abandoned carts, text messages for birthdays, mailing rewarding for the biggest sales mailing 20 days after purchase informing that it's time to come back and buy cat litter again. I really think it's a very good tool. **What do you dislike about edrone?** that it does not absorb sales data for the last six months, and learns like an idiot from the beginning. **What problems is edrone solving and how is that benefiting you?** I don't have to do emails, because I have everything set up, and the program itself sends emails after purchase, 25 days after purchase it reminds me that it's time to fill in the gaps ### 6. Edrone is definitely changing the game **Rating:** 5.0/5.0 stars **Reviewed by:** Agata T. | E-commerce Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about edrone?** Firstly, it's extremely important to mention how professional and friendly the staff treats you. I must confess that I've never experienced such a good communication. If there is a lack of this crucial aspect, everything falls apart, but not here, of course. The platform offers a comprehensive suite of tools that make it incredibly easy to manage customer relationships and marketing campaigns. Edrone’s automation capabilities allow for personalized, real-time interactions with customers, which greatly enhances engagement and conversion rates. **What do you dislike about edrone?** I have had an opportunity to work with the Edrone and so far, I can confidently say that I see no disadvantages. Honestly, Edrone has made managing customer relationships a breeze, and the results speak for themselves. **What problems is edrone solving and how is that benefiting you?** Edrone is solving several key problems in customer relationship management and marketing automation. ### 7. Positively surprised! **Rating:** 5.0/5.0 stars **Reviewed by:** Beata Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about edrone?** I am very positively surprised by the number of possibilities that the edrone platform offers me. Previously, various companies offered me various automations, but never so comprehensive. I feel very well taken care of by the representatives, everything is clearly explained. I usually don't trust something that looks too beautiful, but this seems to be working so far! **What do you dislike about edrone?** I haven't found any disadvantages yet, maybe sometimes I don't fully understand some indicator, but it's all nicely explained in the help center **What problems is edrone solving and how is that benefiting you?** closing the sales funnel, helping to recover abandoned baskets - it means more sales! Additionally, it has a great system for sending newsletters, which speeds up my work and looks really good for the client ### 8. Edrone – a must-have for modern e-commerce! **Rating:** 5.0/5.0 stars **Reviewed by:** Daria B. | Projektant odzieży, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about edrone?** Edrone is a platform that stands out for its intuitive and almost childishly easy operation, lightning-fast consultant support, and intelligent approach to automation. By collecting and analyzing user data, it automatically adjusts actions, which facilitates marketing management. **What do you dislike about edrone?** No possibility to adjust the design to light and dark screens. **What problems is edrone solving and how is that benefiting you?** Edrone saves abandoned carts through automation, maintains customer relationships, and sends product recommendations. The built-in AI suggests how to construct, for example, an email subject line. You can also use built-in templates for newsletters. For me, as a sole proprietor, this is a significant convenience because I don't have the time to dedicate to such activities, for example, in Mailerlite. Here, you just need to set it up once, and it will work on its own. ### 9. Good Marketing Automation Program **Rating:** 4.0/5.0 stars **Reviewed by:** Katarzyna L. | Marketing Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about edrone?** - the program is user-friendly and very easy to use, - recently they have been introducing a lot of changes and improvements for the user, - I think it will be perfect for small and medium-sized enterprises that are building a database or have an average number of contacts, - ready-made automation scenarios are a great help, they only need to be adapted to your business, - contact with support is hassle-free, and all questions are solved on an ongoing basis, - I also use onsite very often (e.g. social proof), which are a nice and attractive addition. **What do you dislike about edrone?** - the waiting time for modifications is quite long and you can feel it, - it is not entirely possible to manage a larger group of contacts (e.g. from a specific tag). For this purpose, you should contact the Edrone helpdesk directly, - I'm waiting for the new segmentation (which has already been announced). **What problems is edrone solving and how is that benefiting you?** - the benefits can be seen in increased sales from direct mailings of newsletters, - it is very easy to build a contact database, - Automation scenarios also bring concrete benefits, - onsie and push messages look nice in terms of image. ### 10. Edrone - the revolutionary tool that changed my e-commerce! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about edrone?** Edrone is a true game-changer in the world of e-commerce! I am extremely impressed with how versatile and intuitive this tool is. Automated marketing campaigns work like magic, increasing my conversions by 50%! Content personalization hits the mark - customers feel special, which translates into their loyalty. Real-time analytics give me full control over the business. I can't imagine running a store without edrone now. **What do you dislike about edrone?** Honestly speaking, it's hard for me to find any drawbacks. Edrone is constantly evolving and adding new features, so sometimes you need to take a moment to get acquainted with the updates. But that's a small price to pay compared to the huge benefits it brings. Each update makes the platform even better! **What problems is edrone solving and how is that benefiting you?** Edrone comprehensively solves key e-commerce challenges - from marketing automation to personalization and data analysis - which significantly increases my profits, saves time, and allows me to focus on business development. ### 11. Big opportunity for increased sales in e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Pawel T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about edrone?** The dashoboard has friendly design. In the beginning it seems to be complicated to work with but you will be driven by personal and then it is more easy. Of course it takes some time but after that is really easy to work with edrone and you get all information about your ecommerce one place. Customer Support helps you and there are traingins online twice a week. **What do you dislike about edrone?** The manuals and tutorials are recorded with old layout of the dashoboard and litle bit useless. Edrone should update them asap. **What problems is edrone solving and how is that benefiting you?** Edrone helps me to return the customers who did not finish the transaction and to build the database for the newsletters. ### 12. Thanks to Edrone, email marketing is a pleasure **Rating:** 5.0/5.0 stars **Reviewed by:** Małgorzata J. | International Sales Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about edrone?** The edrone system is very user-friendly and intuitive. Even though I started working with the system with no prior knowledge of email marketing programs, I quickly mastered the entire system, and with the support of the edrone team, I gained knowledge that helped me elevate my work to a whole new level. Even though I have been using edrone for almost 3 years, they still manage to surprise me with something new in their training sessions and webinars. The system is constantly evolving, and the team responsible for it is always eager to consider customer feedback. **What do you dislike about edrone?** My only complaint is the limited control over the placement of onsite elements, which can sometimes be difficult to integrate into the page, especially when the page is overloaded with content. **What problems is edrone solving and how is that benefiting you?** Thanks to edrone: we build brand awareness, recover abandoned carts, increase cart value and customer lifetime value, segment customers to reach the right message to the right person, build a contact database, and much more. ### 13. Excellent Support and Intuitive Tool, but Some Improvements Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Małgorzata W. | SEM Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about edrone?** What I appreciated the most was the excellent support during the implementation process. I received all the information I needed, along with invaluable assistance in deploying specific solutions. The system itself is very user-friendly and offers a lot of great reports that really motivate you to keep improving. **What do you dislike about edrone?** I was disappointed with the functionality of the countdown feature in emails. Additionally, while the database grows quickly, it’s frustrating that database hygiene isn't considered in the billing process. **What problems is edrone solving and how is that benefiting you?** edrone is helping us work towards increasing the average basket value and encouraging customers to return to our store. By providing detailed reports and customer insights, the tool enables us to tailor our marketing strategies more effectively. This, in turn, helps us focus on upselling and building customer loyalty, which are key to achieving our goals. ### 14. Easy-to-use e-commerce tool and amazing Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Klaudia O. | Marketing Automation Specialist at Primabiotic, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about edrone?** Support is invaluable at edrone, every idea I had/have is carefully vetted by support, who share concerns and suggestions for implementation. They resolve technical issues in a reasonable amount of time and always keep you informed of changes and corrections. Obviously very easy to use MA system! **What do you dislike about edrone?** Definitely very little ability to segment and customize the database, to filter by specific attributes. That's what we were missing. **What problems is edrone solving and how is that benefiting you?** The system helps us to automate the e-mail marketing: transactional content within the scenarios and the sending of newsletters, we can manage the base more efficiently and involve the customers in omni-channel activities. ### 15. Using the edrone system is a positive experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Luiza O. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about edrone?** - ease of creating various automation scenarios - fast and helpful contact with the Onboarding Support Specialist - clear instructions - access to various training sessions on using edrone **What do you dislike about edrone?** - issues with receiving notifications about product additions to the cart from the admin account **What problems is edrone solving and how is that benefiting you?** Problems solved by edrone: -using the edrone system to send various scenarios in Ready Flows: -building a subscriber base using newsletters ### 16. Professional marketing automation support **Rating:** 5.0/5.0 stars **Reviewed by:** Ewa K. | online store owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about edrone?** I really like customer support that guides very clearly through all the implementation process. System is very simple and has a lot of fuctions and I am sure it will improve our remarketing process. Integation seems to work fine, the whole process was very fast, now we use the system every day. **What do you dislike about edrone?** For now I can't estimate the income/cost ratio, but I hope it will be satisfying. **What problems is edrone solving and how is that benefiting you?** Newsletter marketing plus remarketing - focusing on recovering abandoned shopping carts - we have already notices some income from the system after just a few days ### 17. A platform that allows you to take good care of the customer **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina N. | E-commerce & Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about edrone?** A platform that combines CRM and marketing automation. It facilitates customer analysis and tailoring appropriate offers and messages to their needs. Good support during implementation as well as post-implementation - a consultant with whom you can regularly discuss strategy and gain valuable insights. Integration is easy and seamless. **What do you dislike about edrone?** Quite a high price for small e-commerces. **What problems is edrone solving and how is that benefiting you?** Edrone allowed us to retain traffic in the store, both through messages displayed to customers during their visit to the store and through cart recovery and newsletters. It also allows us to identify customers and select those who do not make only one-time purchases. ### 18. Edrone - best marketing automation sollution for e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Maciek R. | Starszy specjalista ds. E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about edrone?** What I like best about edrone is its powerful automation tools that make customer engagement and marketing campaigns incredibly efficient and personalized. It’s like having a marketing team working for you 24/7!. The way of integration is also a big plus. **What do you dislike about edrone?** Initially, the Edrone panel seemed unintuitive. However, over time it all becomes simple and obvious. Additionally, recent visual changes in the panel have also made the tool easier to use. **What problems is edrone solving and how is that benefiting you?** Thanks to Edrone, we can easily use all the e-mail scenarios we need and analyze the needs of our customers in the store. The sending of newsletters is also very efficient, which makes communication with the client much easier ### 19. Edrone is an effective sales support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about edrone?** Professional and friendly approach to the client. Full support in implementing the system, which went smoothly. The system is intuitive and easy to use. Regular training when new possibilities of the Edrone system appear. Thanks to the automation of activities, we save a lot of time. The effectiveness of tools translates into an increase in the customer base and revenues. **What do you dislike about edrone?** It could always be cheaper:) We haven't noticed any other problems so far **What problems is edrone solving and how is that benefiting you?** Mailing and newsletter service. Saving abandoned carts. Product availability notifications (Wishlist) Cross-selling sales support Create banners quickly Up-selling alternative product recommendations Increasing the website's subscriber base Advantages: edrone tools have brought our marketing to a higher level of professionalism increasing sales and profit building customer loyalty ### 20. A simple and very intuitive tool for marketing automation **Rating:** 5.0/5.0 stars **Reviewed by:** Dominika S. | Specjalista ds marketingu, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about edrone?** Great contact with the caregivers, who are a great support at the beginning. The edrone service is very simple and after implementing the scenarios, everything happens automatically. The program has many functions: reminding about abandoned carts or suggesting additional products. The integration, although it seemed difficult, went quite smoothly. I use edrone every day, which allows me to react promptly to changes in sales reports. **What do you dislike about edrone?** no possibility to add a one-click copy button, e.g., to the newsletter with **What problems is edrone solving and how is that benefiting you?** constant maintained contact with the client (newsletter or post-transaction messages) ### 21. Intuitive tool for e-mail marketing and automations. **Rating:** 3.5/5.0 stars **Reviewed by:** Kamila S. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about edrone?** Everything I need at once. Intuitive and clear layout. It's easy to design newsletters and automation paths. I send newsletter twice a month. I like the integration with online shop, because I know how succesful the mailing was. I also value quick responses on support chat. **What do you dislike about edrone?** Text of newsletter look differently in the creator box/preview than after sending. Sometimes it's hard to edit properly and I have to try many times. **What problems is edrone solving and how is that benefiting you?** It's a one tool for newsletters, automations and all CRM. ### 22. Promising cooperation with edrone **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena G. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about edrone?** We think that edrone is a very good tool for every companys to increase sales and bring in customers. For now we can tell that tools offerd by edrone are very easy to use and implement. Customer support is really helpful and supporting. **What do you dislike about edrone?** Everything is fine, we have no complaints. **What problems is edrone solving and how is that benefiting you?** We decided to establish cooperation with edrone to fight for abandoned baskets, encourage customers to buy and remind previous customers about the website. ### 23. Comprehensive tool for marketing automation and CRM - edrone **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik J. | Administrator IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about edrone?** What I like most about edrone is the powerful combination of marketing automation and CRM features specifically tailored for e-commerce businesses. The platform provides a wide range of tools, such as personalized email campaigns, customer segmentation, and product recommendations, all of which help increase customer engagement and boost sales. **What do you dislike about edrone?** What I dislike about edrone is that its extensive range of features can sometimes feel overwhelming, especially for new users or those unfamiliar with marketing automation tools. **What problems is edrone solving and how is that benefiting you?** edrone solves several key problems for companies in the e-commerce industry, mainly in the areas of customer engagement, marketing automation, and data-driven decision making. ### 24. The best tool for automating marketing activities! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacek J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about edrone?** Edrone is a very convenient, clear, and intuitive system. A major advantage is the professional support during implementation and access to training and materials for each module. I recommend it to those who are undecided! **What do you dislike about edrone?** At the moment, it's hard for me to find any downsides to this system; if anything, I would point out the rather high price. **What problems is edrone solving and how is that benefiting you?** We decided on edrone mainly out of the need to recover abandoned carts, but it will also be used to strengthen relationships with customers by sending personalized messages and product recommendations. ### 25. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Monika L. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about edrone?** Everything was perfect. The assistance and care were of the highest standard. **What do you dislike about edrone?** At the moment, I have no objections. Everything is ok. **What problems is edrone solving and how is that benefiting you?** Edrone solves the challenge of creating personalized marketing by automating customer segmentation and communication, making engagement more targeted and effective. It helps recover abandoned carts and increases sales through automated emails and product recommendations. Additionally, edrone provides valuable customer insights, enabling businesses to make data-driven decisions and enhance their marketing strategies. ### 26. Edrone helps me a lot with my ecommerce stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Justyna P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about edrone?** As a marketing specialist in the B2C sector, I am looking for solutions that will be useful, simple and quickly help me achieve my goal. I have a few brands under my management and what I like about Edrone is the fact that I have all store panels in one login module. I have never specialized in marketing automation and I must admit that at the beginning I was afraid whether I would be able to set up scrips myself, but it turned out to be really simple. I had a few problems, but the consultant helped me and sent me an online tutorial. I also appreciate the possibility of copying sales scenarios; for several brands, it really saves a lot of time. A plus for a nice and efficient configuration with my CMS. **What do you dislike about edrone?** I know it's a security issue and it should be an advantage, but I often don't want to look at my phone to enter the code for 2 FA. **What problems is edrone solving and how is that benefiting you?** What I like about Edrone is how easily it shows me the segmentation of my customers. It was great when I was a new employee and I didn't know what I was doing yet. Additional scenarios such as codes, birthdays and saving the cart have a real impact on sales. ### 27. EDRONE THE BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Katarzyna D. | BOSS, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about edrone?** I like everything, clear and understandable! great people, actors will help you with everything if you have a problem, this application is great! **What do you dislike about edrone?** There was no such thing. EDRONE IS THE BEST! **What problems is edrone solving and how is that benefiting you?** We are an online cosmetics company we sell. EDRONE helps us with this ### 28. An indispensable tool for marketing automation **Rating:** 5.0/5.0 stars **Reviewed by:** Monika B. | Mid e-commerce specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about edrone?** What I like most about Edrone is how easy it is to use, everything is easily accessible, I can create mailing campaigns, pop-ups, sliders, and help from the team is within reach. **What do you dislike about edrone?** The only thing one can complain about is that messages display differently on different platforms, meaning on Gmail, for example, black lines appear. **What problems is edrone solving and how is that benefiting you?** Segment customers according to what they click, easy and quick creation of pop-ups ### 29. Edrone is a unique tool for special tasks! A total must have for any e-commerce business. **Rating:** 5.0/5.0 stars **Reviewed by:** Kamila W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about edrone?** Edrone is a tool that does the work for us, making it easy and intuitive to use and implement. The functions and capabilities included in Edrone help us with daily work and planning of marketing and sales activities. Using the right scenarios has a positive impact on customer experience and helps build positive relationships. The implementation of Edrone was smooth and it integrated easily into the store platform. Thanks to automated processes, we don't need to intervene often. We use it 2 times a week. What, in my opinion, distinguishes Edrone most from other tools of this type is the customer service. From the very first contact I rate it 5 stars, and I will admit that nowhere have I encountered such a high level of communication, customer care and commitment. The staff demonstrate professionalism, patience, and a positive attitude. I highly recommends Edrone as a first-time user and hopes to fully explore all the advantages of the tool. **What do you dislike about edrone?** I don't see any drawbacks at this stage. We are only at the stage of getting acquainted with the tool, but it looks very promising. **What problems is edrone solving and how is that benefiting you?** We use the Edrone tool to automate sales and marketing processes, such as upselling, crossselling, and abandoned shopping carts. It also helps maintain positive relationships with our customers by informing them about special campaigns, promotions and through personalized messages with customized offers. So far, in this area, our activities have been quite limited and required more commitment from our employees. Edrone, through the use of AI, facilitates campaign planning and suggests new ideas. ### 30. A company and service worth recommending **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna Z. | Jednoosobowa działalność gospodarcza, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about edrone?** Excellent contact with the client at every stage. The offered product provides great development potential for e-commerce platforms, at costs acceptable to everyone. **What do you dislike about edrone?** The capabilities of the offered system are somewhat overwhelming due to their large number. Initially, they seem to be unintuitive. There are, of course, many trainings and webinars, but perhaps one manual would be useful. **What problems is edrone solving and how is that benefiting you?** Recover abandoned shopping carts, create and manage newsletters, expand the customer base, increase cart value ### 31. Very good app **Rating:** 4.5/5.0 stars **Reviewed by:** Jakub M. | E-commerce Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about edrone?** Easy to use and helpful app. Good raports. Quick and helpful customer supprot. **What do you dislike about edrone?** A little bit confusing to implement in the begining. **What problems is edrone solving and how is that benefiting you?** It helps me restore abandoned carts and communicate with customers. ### 32. Very good introduction **Rating:** 4.5/5.0 stars **Reviewed by:** Kacper P. | Pan Nauczanka, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about edrone?** communication with staff, wide range of functions **What do you dislike about edrone?** So far I have not noticed weaknesses, perhaps the need to learn the tool, but this only proves its potential **What problems is edrone solving and how is that benefiting you?** Engaging customers, increasing sales ### 33. The fastest-growing email marketing platform + the best support in Poland. Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Łukasz O. | e-commerce specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about edrone?** Subsequent updates and new functionalities of the system are multiplying like mushrooms after the rain. The latest improvements to the newsletter creator have made creating mailings smoother than ever before (Intelligent banners, AI suggestions for subject and preheader, heat maps). The account manager assigned to the account ensures that we truly feel taken care of. Not only does he always dispel any doubts, but he also independently proposes new ideas that are simply effective. **What do you dislike about edrone?** Sometimes errors related to counting statistics occur, but just report the issue to support, which quickly deals with it. **What problems is edrone solving and how is that benefiting you?** It always ensures effective marketing communication and maintains high engagement within our website. ### 34. Recommend edrone! **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr G. | Dolina, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about edrone?** 10/10 We've been using Edrone for a couple of years now and have been delighted with how much easier it has made our work. The system is intuitive, easy to use and configure, and its regular improvements keep us up to date with technology ;). Applause is especially due to the brilliant customer service - the professionalism and commitment are truly admirable. We highly recommend Edrone to anyone looking for a reliable marketing automation tool! **What do you dislike about edrone?** I like everything, I am fully satisfied , so far I do not see the worse sides. **What problems is edrone solving and how is that benefiting you?** Helps save time and money. ### 35. A new adventure with edrone software! **Rating:** 4.0/5.0 stars **Reviewed by:** Marek N. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2024 **What do you like best about edrone?** This is just the beginning of using the edrone software. However, after the first settings, it seems that the program is very intuitive and simple. **What do you dislike about edrone?** It's hard to say yet! Everything has been going smoothly so far. **What problems is edrone solving and how is that benefiting you?** Edrone's main purpose is to collect information about viewed products, support customer contact, and implement marketing campaigns. ### 36. Great onboarding process and friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Julia B. | graphic designer and online shop administration, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about edrone?** The most helpfull thing on edrone is its easy to learn system and perfect customer service communication. Edrone gives number of features for company development. Helpful implementation materials are available on every step and loads of workshops and webinars **What do you dislike about edrone?** I can't see any disadvanteges so far :)) **What problems is edrone solving and how is that benefiting you?** Edrone is helping me solve marketing automation problems, signing up for newsletters, recovering abandoned carts and acquiring new customers. ### 37. Edrone as a companion in acquiring customers **Rating:** 4.5/5.0 stars **Reviewed by:** Milena N. | Online Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about edrone?** First of all, I like the quick, specific support on topics that interest me. Edrone employees are patient, friendly and willing to help. **What do you dislike about edrone?** One thing that occurred to me was the waiting time for an online meeting. I guess it's a matter of other business commitments, but sometimes you need a quick consultation, and due to full calendars it's impossible. **What problems is edrone solving and how is that benefiting you?** Recently, these were purely technical problems related to the newsletter templates themselves, such as text reformatting. Thanks to the support of the Edrone department, working on templates is fast and pleasant. ### 38. Summary of cooperation with edrone **Rating:** 4.0/5.0 stars **Reviewed by:** Ksawery J. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about edrone?** The possibility of automating actions, a range of possibilities in one tool (I don't have to use several tools separately) **What do you dislike about edrone?** The user interface is not entirely clear, especially for beginners. When working regularly, certain tasks become automatic and are not considered. Nevertheless, I often have to contact support for help with using the modules. **What problems is edrone solving and how is that benefiting you?** We run a store on the Prestashop engine, so edrone helps here by creating accessible layers (modules for Prestashop are much more complicated). This helps us better manage our campaigns and make changes "live". ### 39. Edrone is a really interesting tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Kinga K. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about edrone?** A very clear dashboard, so I always have important results at hand. The ability to monitor customer traffic is a bullseye! **What do you dislike about edrone?** Currently, everything is fine, I don't see any major problems. **What problems is edrone solving and how is that benefiting you?** Edrone helps us with automations, especially in recovering abandoned carts, as well as expanding our mailing audience group. ### 40. Introduction to the EDRONE system **Rating:** 5.0/5.0 stars **Reviewed by:** Hubert M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about edrone?** Supervisor involvement in the new user introduction process. **What do you dislike about edrone?** There were no things that I didn't like. **What problems is edrone solving and how is that benefiting you?** Facilitated the management of communication with customers . ### 41. perfect solutions, lots of possibilities and great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Arleta K. | sales and marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about edrone?** User-friendly system, great solutions for customer acquisition scenarios, access to various trainings **What do you dislike about edrone?** Sometimes there are some technical problems when running scenarios, lack of an individual supervisor after the implementation period **What problems is edrone solving and how is that benefiting you?** It helps to save abandoned carts, engages customers and encourages them to return to the website ### 42. Edrone helps increase sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrycja K. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about edrone?** Edrone is an easy-to-use platform, very intuitive. **What do you dislike about edrone?** Some functions are not working on the phone (chat). **What problems is edrone solving and how is that benefiting you?** Edrone helps with email automation, gathering customer information, and recovering abandoned carts in an online store. ### 43. Edrone **Rating:** 4.0/5.0 stars **Reviewed by:** Dorota K. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about edrone?** The ability to send emails to people who have been on the site, visited specific products, and so-called "abandoned carts" **What do you dislike about edrone?** There are no such things. Everything is working correctly. **What problems is edrone solving and how is that benefiting you?** Thanks to it, I can reach more customers who visit our website. ### 44. I recommend the Edrone tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik D. | Starszy Specjalista ds. E commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about edrone?** From the perspective of a person who has been trained to use Edrone, I most appreciated the accessibility and the amount of knowledge that Edrone specialists share with us. The system is also modern and intuitive. **What do you dislike about edrone?** I do not find any aspects that require improvement. **What problems is edrone solving and how is that benefiting you?** The problem of building a base of loyal customers who will return to us and whom we can reward for their loyalty. ### 45. Professionalism in every inch **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr K. | Dyrektor zarządzający, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about edrone?** Intuitiveness and ease of use, allowing you to quickly start using the system **What do you dislike about edrone?** Sometimes some errors appear, which disappear after some time. **What problems is edrone solving and how is that benefiting you?** Supports us in marketing automation ### 46. Edrone as a first adventure in email marketing. **Rating:** 4.5/5.0 stars **Reviewed by:** Daria J. | Senior Performance Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about edrone?** What I liked most about Edrone was the intuitiveness of the tool. Despite the fact that when I started working with Edrone I had not dealt with automations and newsletters before, I very quickly found myself in the functionality of the tool. An additional advantage was the regular support from Edrone, practically at every stage of operation I received support for interesting ideas and technical solutions. **What do you dislike about edrone?** Occasionally I encountered some technical limitations of the tool, while in the end I found a solution with my Edrone consultant. **What problems is edrone solving and how is that benefiting you?** For me, Edrone is an essential tool for building brand audience lists. In addition, it enables personalized communication. With detailed reports, I am able to draw conclusions and manage communication with our audiences even better. Of course, ultimately all of these activities translate into increased sales, which is the goal of my agency clients. ### 47. edrone review **Rating:** 5.0/5.0 stars **Reviewed by:** Stanisław B. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about edrone?** Automatisation, easy-to-use, creative thinking, customer support **What do you dislike about edrone?** Nothing to dislike at the moment. edrone works great **What problems is edrone solving and how is that benefiting you?** Newsletter automation, post-sale newsletters, sending coupons ### 48. I recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Monika W. | content manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2024 **What do you like best about edrone?** In edrone, I like that they are constantly evolving. New possibilities are emerging, the team on chat is eager to help, and they suggest interesting solutions. Very customer-oriented approach :) Integration is simple and intuitive, as is the workspace itself. **What do you dislike about edrone?** More advanced e-commerce platforms may experience certain shortcomings in functionalities. **What problems is edrone solving and how is that benefiting you?** The edrone team solved the problem with a high percentage of users who do not confirm their subscription to the newsletter in the double opt-in model. Now we are testing single opt-in and it seems to be better! ### 49. At that moment not enough expirience, but the Edrone tool looks very promissing **Rating:** 4.0/5.0 stars **Reviewed by:** Marek m. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about edrone?** What I find most interesting is reminding customers about abandoned shopping carts and cross-selling. **What do you dislike about edrone?** I'm begginner, so I do not have negative impressions, and I hope that I will not any bad expirnece in future. **What problems is edrone solving and how is that benefiting you?** Email for customers. ### 50. Everything is great! **Rating:** 5.0/5.0 stars **Reviewed by:** piotr r. | CEO/President of blissbaby, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about edrone?** The implementation process went really very quickly and smoothly. The supervisor approached the topic very professionally. **What do you dislike about edrone?** At the moment, I can't say anything negative **What problems is edrone solving and how is that benefiting you?** First of all, pop-up for abandoned carts and emails, newsletter, and ready-made templates ## edrone Discussions - [Is Edrone considering adding an option that will allow you to create your own automated scenario?](https://www.g2.com/discussions/is-edrone-considering-adding-an-option-that-will-allow-you-to-create-your-own-automated-scenario) - 1 comment, 1 upvote - [Are you satisfied with chat app and do you use it at your website?](https://www.g2.com/discussions/are-you-satisfied-with-chat-app-and-do-you-use-it-at-your-website) - 1 comment, 1 upvote - [View edrone pricing details and edition comparison](https://www.g2.com/products/edrone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+05%3A15%3A13+-0500&secure%5Bsession_id%5D=d4c65c48-2aa3-474a-8ac8-1cc8ce6b462e&secure%5Btoken%5D=0b830093424c801219661ca658aa9a31c330a444f4e01357a61fe41347e717c2&format=llm_user) ## edrone Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Dynamic Content - A/B Testing - Mobile Optimized **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Notifications **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Merchandising** - Product Recommendations - Product Search **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking **Integrations** - Webhooks **Templates** - Library - Customization - Optimization **Administration** - Data Storage - A/B Testing - Integrations **Analytics** - Reports & Analytics - Customer Data **Campaigns** - Targeting - Triggered Campaigns **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Functionality** - Social Functionality **Platform** - Custom Tracking Domain - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Integrations** - CRM/Email Integrations - E-Commerce Integrations **Social** - Social Media Advertising **Multichannel** - Web - Email - Mobile **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Platform** - Customization - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Campaign Management** - Campaign Dashboard - Campaign Optimization - Frequency Capping - Budget Pacing - Creative Optimization - In-App Ads **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting **Integration** - Data Import & Export Tools - Integration APIs **Platform** - API / Integrations - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Workflow Capability - Internationalization - Notifications ## Top edrone Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,304 reviews) - [SALESmanago](https://www.g2.com/products/salesmanago/reviews) - 4.4/5.0 (295 reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - 4.7/5.0 (333 reviews)