ECP Reviews & Product Details

ECP (Extended Care Professional) is the easiest to use, all-in-one software platform purpose-built for assisted living and senior living communities. ECP brings together eMAR, EHR, CRM, Move-Ins, Billing, and Insights in a single connected system so data entered in sales flows into clinical, and clinical flows into billing, with no duplicate entry. Unlike systems adapted from hospitals or skilled nursing facilities, ECP is designed around how assisted living actually operates. The platform serves frontline care staff, directors of nursing, executive directors, and multi-community operators, from single-site communities to large enterprise portfolios, across 8,500+ communities in all 50 states. Key capabilities include pharmacy-initiated eMAR with 850+ pharmacy integrations, care plan and documentation workflows built for assisted living compliance, a senior living-specific CRM, digital move-in and admissions management, and automated billing charge capture. ECP also offers AI-powered medication safety tools. 100% US-based support. Cloud-based. No local installation required.

Seller

ECP

Discussions

ECP Community

Solution Type

Best-of-Breed

Overview by

Autumn McKinnell

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

View More Pricing Information

Top-Rated Alternatives

Epic

4.2/5(941)

PointClickCare Senior Living Platform

4.2/5(26)

Carepatron

4.5/5(740)

View All Alternatives

User Insights

Average based on 56 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/29/2021

"AMAZING CUSTOMER SERVICE"

5/5

What do you like best about ECP?

I emailed ECP for some help on doing med count. Ann Wiese responded and gave me help she also gave me her direct number to call. I had to call with a question and she did amazing answering all my questions Review collected by and hosted on G2.com.

What do you dislike about ECP?

everything was amazing no issues.thank you Review collected by and hosted on G2.com.

Alex N.

Manager

Mid-Market (51-1000 emp.)

10/28/2021

"Always friendly and quick to respond when help is needed"

5/5

What do you like best about ECP?

How fast and efficient they are in solving any issues that arise Review collected by and hosted on G2.com.

What do you dislike about ECP?

I have no dislikes of the software yet. I can update in the future if I have any Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

Originally submitted 11/13/2021

"Colorful detailed EMAR"

2.5/5

What do you like best about ECP?

You can view past and future med passes. So much information available. Review collected by and hosted on G2.com.

What do you dislike about ECP?

It is very detailed. A lot of windows to open to input one item. Unsure of not working correctly. Fewer windows to open to enter one order. Able to see what window you are in a while entering items. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Thank you for taking the time to leave your review. We are happy to hear that you find ECP helpful in viewing necessary information, including previous and future med passes. We want to be able to provide our customers with a clear overview of what goes on throughout each shift. If you have questions or concerns while working with the program, please make sure to contact our customer support team and they will be happy to assist. Thanks again!

Megan J.

Director of Health Services

Mid-Market (51-1000 emp.)

1/22/2021

"Prefer over PCC"

5/5

What do you like best about ECP?

ECP is built for Assisted Living. I love that it is a smaller company and when we need something I literally get a response in 2 minutes from someone. The platform is so easy to use I don't have to spend much time training any body. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Every time I find a downside I just email ECP and they fix it or walk me through a work around and get it on their list to resolve permanently. If they can't resolve it permanently they walk me through why and it's usually best for everyone. Review collected by and hosted on G2.com.

Response from Cale Guin of ECP

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Thank you for your positive review. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases.

We understand how important regulatory compliance and streamlining documentation such as Care Plans are for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.

Thanks again for your review.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

10/19/2021

"ECP Review"

5/5

What do you like best about ECP?

I like that the system is very comprehensive. Customers are able to effectively set up the system to meet their communities' needs, it's not an all or nothing platform. Review collected by and hosted on G2.com.

What do you dislike about ECP?

The ability to be notified when a customer is reaching out with questions. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/17/2021

"ECP has been very available based on my schedule and very supportive to all of my needs."

5/5

What do you like best about ECP?

The representative that I have been working with (Ashley) is very knowledgeable. She is very down-to-earth, professional and patient. This makes it very easy for me to ask questions without feeling intimidated. Review collected by and hosted on G2.com.

What do you dislike about ECP?

N/A. Presently, I am still learning the system. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

9/21/2021

"Easy to understand. great guidance."

5/5

What do you like best about ECP?

It was an interactive training with review of information after each section Review collected by and hosted on G2.com.

What do you dislike about ECP?

I liked this training very much. Nothing I would change Review collected by and hosted on G2.com.

Crystal L.

Director of Training and Compliance

Mid-Market (51-1000 emp.)

2/15/2021

"Great Customer Support"

5/5

What do you like best about ECP?

Ease of use for staff and the ability to log in from where ever I am to utilize the program. It is amazing to be able to help those at other communities when I am at home or from my office. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Admin functions are sometimes confusing, but are the Customer Support is AMAZING! Review collected by and hosted on G2.com.

Jackie K.

CLIENT RELATIONS

Mid-Market (51-1000 emp.)

1/22/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"EXCEPTIONAL PROGRAM CONTENT"

5/5

What do you like best about ECP?

I LIKE HOW DIFFERNT AREAS OF THE PROGRAM WORK TOGETHER TO GET A COMLETE PICTURE OF YOUR WORK FLOW AND RESIDENT CARE. Review collected by and hosted on G2.com.

What do you dislike about ECP?

I THINK ECP NEEDS TO BE IN CONTACT MORE WITH FACILITIES TO KNOW WHEN THERE IS TURN OVER SO SOME POSSIBLE TRAINING OR ADVICE CAN BE GIVEN Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Thank you for taking the time to leave a review. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy’s system, resulting in a complete, seamless workflow. We are also happy to hear that ECP has supported your customers and staff to be more time efficient.

Verified User in Medical Practice

Enterprise (> 1000 emp.)

1/25/2021

"Easy to use system and great support team"

5/5

What do you like best about ECP?

ECP has a great design. Areas are labeled appropriately that make sense to the user. They notify of upcoming updates and seem to really take user feedback into account when making enhancements. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Nothing that I can think of at this time. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

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Thank you for leaving such a kind review. As the preferred Assisted Living software, we are happy to hear that our efforts to keep our customers informed are well noticed.

Our software is built around our customer's needs, so we value and encourage any feedback that will help you, your staff, and the residents you care for.

Please don't hesitate to reach out to us at 262-684-5600 x1 with any suggestions to enhance your ECP experience further.