Ease of use. Much more user friendly than other EMR's. Review collected by and hosted on G2.com.
It takes a little time to get used to the platform, however this is to be expected. Review collected by and hosted on G2.com.
When the program cannot do something or has a glitch, the support team takes the time to listen and understand and then either fixes the problem or updates the software to do what we need it to do. Review collected by and hosted on G2.com.
Many bizarre glitches occur regularly. They are easy to resolve by refreshing but can be annoying at times. Review collected by and hosted on G2.com.
The platform encompasses the vast majority of the tasks, care, and medication tracking that we perform. A particularly nice feature is the summary screen where pictures of the residents can be added with customizable icon to quickly indicate important information about that resident. We use them to indicate hospice, wander risk, diabetic, fall risk, etc. Review collected by and hosted on G2.com.
Some features and reports are cumbersome. Review collected by and hosted on G2.com.
The fast and effective service. The fact I can call and speak to actually person is the best! Review collected by and hosted on G2.com.
There's not much I can say I dislike. If anything I would say the training videos Review collected by and hosted on G2.com.
Thank you for taking the time to leave a review. Our dedicated Support team is available 24/7, 365, and is happy to answer your pressing questions. They are not only well-versed in ECP, but many also have extensive experience in assisted living.
We are excited to let you know that we are in the process of completely updating all of our training videos so they can show you the best ways to use ECP! Keep an eye out for that future update and additional resources to ensure successful training.
We appreciate and consider all feedback as ECP is built with our customers in mind. Thanks again!
Easy to get around in Very user friendly staff always resolves my issues its a good learning experience Review collected by and hosted on G2.com.
Help unavailable except during business hours Review collected by and hosted on G2.com.
Thank you for taking the time to leave a review. ECP is built around our users' needs and doesn't require a technical background, making it user-friendly. I am excited to tell you that our support team is available 24/7 and is always happy to take your call. Just call the regular support line and follow the available prompts. Thanks again for your feedback!
It keeps me on track of all my residents meds Review collected by and hosted on G2.com.
I don't dislike anything about ecp it is a great system Review collected by and hosted on G2.com.
Thank you for leaving a review based on the support inquiry you had. We are glad we were able to address your question on the pharmacy check-in and are happy you appreciate the fluidity of our settings to work with managing the inventory. Having a direct connection with your pharmacy increases order accuracy and reduces medication errors. With a simple review, meds flow from the pharmacy check-in to the med pass and MAR, keeping records precise and consistent.
It's very easy to use and easily documented about all residents and easily read and documented that each employee is keeping up with the information provided. Review collected by and hosted on G2.com.
Only down side is when it won't give you access and let you read check off and continue through especially when your in a rush. Review collected by and hosted on G2.com.
This whole program is set up to be very easy and "dumb proof" is what I like to say. Customer service is out of this world! Great job ECP! Review collected by and hosted on G2.com.
I only have been using ECP for about a week. No dislikes to report at this time. Review collected by and hosted on G2.com.
Ashley was very easy to talk to and listened to my issues. Review collected by and hosted on G2.com.
I haven't really found anything I dislike as I am new to ECP and have a lot to learn yet. Review collected by and hosted on G2.com.
ECP is easy to use, basically point and click, clearly labeled as to what options are. There is a perfect amount of help features, including customer service via web or phone. I can store all my information within ECP that I need. I can also access all of the homes within our company from one location. Review collected by and hosted on G2.com.
The backup process is complex, not very easy to access. I am never sure if I have completed it correctly. Review collected by and hosted on G2.com.
Hi Damon,
Thank you so much for leaving a review. ECP is built around our customers needs, and we are always interested in feedback! I'm glad to hear that you and Carly, our Director of Quality Improvement, were able to speak and that the upcoming improvements will eliminate any concerns you had.
Thank you again!
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Averages based on real user reviews.
2 months
11 months
