---
title: E-Service Reviews
meta_title: 'E-Service Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how E-Service works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 3
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# E-Service Reviews
**Vendor:** Computer Frontline Consultancy Service  
**Category:** [Complaint Management Software](https://www.g2.com/categories/complaint-management)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 3
## About E-Service
Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business.




## E-Service Reviews
  ### 1. Customer service platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fadi K. | Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2021

**What do you like best about E-Service?**

Self intuitive.
This specific software is very user friendly with personalized aspects which the user can integrate within the workflow of the system.
It has many features such as report task generation, control of user group security/access as well as email integration and so many other important and extensive protocols for the end user to choose from.

**What do you dislike about E-Service?**

If we need to integrate with a 3rd party software, our team of engineers is unable to do this if they don't revert to the supplier as the Data fields are not clear, and this makes it very hard to map the desired data for extraction.

**What problems is E-Service solving and how is that benefiting you?**

As a SaaS provider, we depend a lot on our customer's voices to ensure the system is operational with minimum downtime; when we started using the e-service, we managed to collect all input and incidents which our customers report.
We are delighted with the outcomes of adopting the e-service.

  ### 2. Reliable usage of eservice

**Rating:** 4.5/5.0 stars

**Reviewed by:** Megha P. | Deputy Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 30, 2021

**What do you like best about E-Service?**

User friendly interface
Easy to navigate and create tickets

**What do you dislike about E-Service?**

Initial Implementation process can be better defined

**What problems is E-Service solving and how is that benefiting you?**

Creating tickets and using for future references

  ### 3. E service

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jessica J. | T, Enterprise (> 1000 emp.)

**Reviewed Date:** December 11, 2021

**What do you like best about E-Service?**

Clarity and understanding from customer service

**What do you dislike about E-Service?**

The video chatting system used is not clear

**What problems is E-Service solving and how is that benefiting you?**

A commerce problem


## E-Service Discussions
  - [What is E-Service used for?](https://www.g2.com/discussions/what-is-e-service-used-for)

- [View E-Service pricing details and edition comparison](https://www.g2.com/products/e-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+17%3A27%3A57+-0500&secure%5Bsession_id%5D=079d9a67-0f1a-4073-8d0e-12fdcd34ff7b&secure%5Btoken%5D=42f3dafac369d188489b25c1e8f30a4ba0d23171266a1624c87e813e4b2a7353&format=llm_user)

## E-Service Features
**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top E-Service Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,475 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews)