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Dynamics Telephony

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Dynamics Telephony combines phone control and Microsoft Dynamics 365 CRM in one single easy-to-use app. It is designed for users that do a lot of business by phone, and also use dynamics 365 CRM for interacting with customers. Users fall into 2 groups: Sales and Service. For Sales, Dynamics Telephony provides features such as click-to-call, campaign dialler based on CRM lists or queues, call recording link in CRM, call recording pause-resume, hold, transfer, call log in CRM, note taking, outcome/disposition tracking, auto callback, no-answer management, callerID control, Voice Drop for voicemail, For service, Dynamics Telephony provides features such as inbound pop of CRM record, call log in CRM including queue name, duration, agent etc., call recording link in CRM, integration with IVR, callback management, in-queue callback offer, queue join-leave control and realtime agent status in CRM. For the telephony part you can use our built-in softphone with any phone system, we can provide full telephony or you can even use your own cell phone. Phone systems we are particularly good at are Avaya, Cisco, Genesys and FreePBX / Asterisk.

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