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Dynamics 365 Customer Insights

By Microsoft

4.0 out of 5 stars

How would you rate your experience with Microsoft Dynamics 365 Customer Insights?

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Dynamics 365 Customer Insights Reviews & Product Details

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Dynamics 365 Customer Insights Reviews (19)

Reviews

Dynamics 365 Customer Insights Reviews (19)

4.0
19 reviews

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Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Nice Tool"
What do you like best about Dynamics 365 Customer Insights?

What i like on this tool is the ability to predict data outcome from the sources i've tapped in.

Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

the version which we are working in now is with preview.. i dont have dislikes but maybe when we start buying out the standard versions. Review collected by and hosted on G2.com.

Verified User in Sports
US
Mid-Market (51-1000 emp.)
"Solid CRM"
What do you like best about Dynamics 365 Customer Insights?

Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

Creating alternative lists or pulling specific info was difficult. This may just have been because of how the company had it set up but any time we wanted to make a new list or change format of anything we had to go through our system admin and it was a long process. Review collected by and hosted on G2.com.

Caleb J.
CJ
Data Analyst
Aviation & Aerospace
Mid-Market (51-1000 emp.)
"Microsoft Dynamics 365 is a great CRM and allows for detailed customer insights."
What do you like best about Dynamics 365 Customer Insights?

User interface is easy to learn, and lots of add-on services that can integrate with Dynamics. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

Some add-ons integrate better than others. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Small-Business (50 or fewer emp.)
"MICRO. DYNAMICS 365"
What do you like best about Dynamics 365 Customer Insights?

HOW EASY IT IS TO USE. THE WAY IT IS SET UP MAKES WORKING THROUGH IT EASY. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

THERE IS NOT A THING THAT I CAN THINK OF Review collected by and hosted on G2.com.

Verified User in Building Materials
UB
Mid-Market (51-1000 emp.)
"Excellent functionality and in depth analytics"
What do you like best about Dynamics 365 Customer Insights?

I like how functional the software is and the ease of use with powerful features and an overall benefit to my business. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

I think the platform could be better organized and more convenient to use. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Mid-Market (51-1000 emp.)
"I like this platform for the most part"
What do you like best about Dynamics 365 Customer Insights?

Not super user friendly visually, but it gets the job done Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

It’s hard to naviagte and I wish I could really see everything all at once Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business (50 or fewer emp.)
"User friendly "
What do you like best about Dynamics 365 Customer Insights?

How easy this software is to use for what I need it for Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

I truly enjoy this software and what it has done for me and my company Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market (51-1000 emp.)
"Microsoft dynamics 365 was a great tool to use"
What do you like best about Dynamics 365 Customer Insights?

Allowed us to create dynamic ashboards to show key metrics Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

It was not as intuitive to use as Salesforce Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Small-Business (50 or fewer emp.)
"Microsoft Office"
What do you like best about Dynamics 365 Customer Insights?

I really like the features when it comes to the outlook email access via a cloud based website. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

I wish that the word options in Microsoft were a little more user friendly and visible. Review collected by and hosted on G2.com.

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