# Dubber Platform Reviews **Vendor:** Dubber **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.9/5.0 **Total Reviews:** 17 ## About Dubber Platform Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications. ## Dubber Platform Pros & Cons **What users like:** - Users highlight the **fast setup and straightforward ease of use** of the Dubber Platform, enhancing their experience. (1 reviews) - Users value the **fast setup** of the Dubber Platform, enjoying its straightforward and user-friendly design. (1 reviews) ## Dubber Platform Reviews ### 1. Fast turn key solution to call recordings **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne L. | Systems Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2021 **What do you like best about Dubber Platform?** Fast set up and straight forward ease of use. **What do you dislike about Dubber Platform?** I don't think I have anything that i don't like. **What problems is Dubber Platform solving and how is that benefiting you?** We are using this program to record our outgoing calls for training our recruiting crew. So far no complaints at all. Works like a magic! ### 2. Best Business tool out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** I love all the features that Dubber offers to help a business protect themselves. It was very easy to get set up and start using immediately. **What do you dislike about Dubber Platform?** Nothing so far! Been using for about 5 months. **What problems is Dubber Platform solving and how is that benefiting you?** Having everything recorded, allows us to train employees more effectively. It also gives us a back up of what was actually said and agreed upon with customers. ### 3. Recording agents in call centers works great **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Dubber Platform?** I really do like Dubber and am glad we have it. We use Cox Communications for 3 main call centers with over 70 agents in all. For the longest time Cox didn't have anything to record calls so they partnered with Dubber to offer that service. I like that I can export the calls to a file or email a link. The search is fast with various filters and I can break up the agetns into teams so that certain supervisors can only listen to certain agents. I like that it shows the length of the calls and callerID. I can scrub through the audio right on the website. **What do you dislike about Dubber Platform?** It can't automatically sync up with Cox, so if a first/last name in Cox changes, I have to manually change it in Dubber to match up. Fortunately, they do make it easy to see the ones that don't sync up. They list them on a page for you to review. Though they could make it even easier if we could click a button on that page to update Dubber with Cox's first/last name instantly, instead of requiring me to go to each of the out-of-sync phones one-by-one to change the first/last names manually in Dubber. A limitation that they've put in to speed things up is that you can only scroll through so many pages of calls before you hit a wall. To get past this, you have to put a filter in for a date range or agent, since it has a finite amount of pages you can scroll through. In most cases, this isn't a problem, but our agents take hundreds of calls a day, so you really do need to put those filters in or you'll hit that wall. On the setup page to order/sync between Cox and Dubber, there is no search feature, so I have to scroll through 400 names/numbers to find the phone I want to add to Dubber. I find myself just using the browser's search feature and guessing which page it might be on. Smaller customers won't find this as cumbersome as us. Also, Dubber's system has bug where if two phones have the same first/last name and one of the phones is out of sync (which happens when an agent moves to a different phone) AND you change the plan type of one of the phones. Dubber's system will link (merge) the accounts, so then I have to delete both accounts and recreate them, since they can't be unlinked. That's a rare bug and all 3 conditions have to be met for it to happen. I'm guessing most people won't ever experience this but it's happened 3 times to me over the past couple years. **Recommendations to others considering Dubber Platform:** For Cox business customers, there is no alternative, but even if there were, I'd still feel comfortable using Dubber. I haven't used the analytics feature, but I think that sounds really cool. Recording calls for any system is not cheap, but it's worth it for us. There's a different pricing structure for call centers, so make sure you get the correct package. Getting it tied to Cox was surprisingly fast. Cox and Dubber were essentially able to click a button and turn it on. Then I just had to go through all the phones I wanted to record and pick a plan for each, based on the call volume I expected each phone to have. It does record inbound and outbound calls (internal and external), regardless if the call came in from the call center queues, so keep that in mind. The one thing it doesn't have is a reporting system to tally up all your minutes for each phone each month, so if you go over your limit you don't exactly know which phone was the culprit. I'm sure if I put a ticket in they'd let me know. Their helpdesk is eager to help. **What problems is Dubber Platform solving and how is that benefiting you?** We can now better train and give feedback to agents and do some quality control. It helps with disputes and finally gives us the true story of what really happened. An unexpected benifit is that I have also been able to coorelate the voice recordings with the raww call logs from Cox, which has helped fill in the gaps. ### 4. Piece of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Dubber Platform?** I love having dubber. It gives me great piece of mind and CYA with my customers. I have often gone back to listen to past conversations with customers to refresh my memory. I have found it abundantly helpful. **What do you dislike about Dubber Platform?** There isn't anything about dubber that I dislike. **Recommendations to others considering Dubber Platform:** If you do not have phone recordings, you are missing out. It is worth it. I find it is a vital part of doing business, customer service and CYA. **What problems is Dubber Platform solving and how is that benefiting you?** Some of my older customers do not do emails, which is my preferred method of contact because I can refer back to emails. With dubber, I can feel confident that I can refer back to recordings of conversations to determine what was discussed. It has been beneficial to send the link of recorded conversations to customers that forget what has been said. Having dubber record all our conversations has brought us great piece of mind. ### 5. Dubber has been fantastic for our office and 911 Dispatch Center! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** There are many things to like about Dubber, but the best would probably be how user-friendly it is. Once logged in, I can find a specific call that I'm looking for quickly, listen to it, flag it, and even share it with supervisors or other management team members very quickly. The price is also a significant factor in choosing Dubber over any other recording product on the market. I can also access Dubber anywhere I have an internet connection. **What do you dislike about Dubber Platform?** There isn't anything that I dislike about Dubber. **What problems is Dubber Platform solving and how is that benefiting you?** We are able to review emergency and non-emergency calls received by our dispatchers to make sure they are doing a great job. I can also turn Dubber on for a specific call from my office If I need to call an employee and want the call recorded. The benefit of having Dubber is the ability to review the emergency calls received in our Dispatch Center and review those calls with the dispatcher for training purposes. Another advantage is to protect our company. Sometimes we get complaints but when we examine the recording, it clearly shows that the complaints were unfounded and incorrect. ### 6. Dubber Review - Phone Call Recording System Easy to Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay K. | VP Client Services & Guest Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Dubber is a user-friendly system to search recorded calls. It's easy to not only listen to phone calls, but share necessary conversations with other team members. When I've had questions, Paul has been quick to provide service and walk me through processes. **What do you dislike about Dubber Platform?** There isn't anything that I have disliked about Dubber in the first four months of using it. **What problems is Dubber Platform solving and how is that benefiting you?** We wanted to have a system that would record conversations our staff is having with clients. It has provided us a training tool with our team where we can pull calls and coach them through their sales process. Additionally, it has been a great tool to pull up past calls when clients call in upset or with different recollections of a conversation had with our staff. ### 7. Great tool for measuring call outcomes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Dubber Platform?** Dubber is pretty easy to use; its unique features allow me to review calls with my team and help Identify any coaching opportunities. The AI scans calls and helps Identify phone calls that need attention. We can also track the volume of calls per caller, which has been an excellent tool that we use to measure goals and benchmarks that we have set out for our calling team. **What do you dislike about Dubber Platform?** No complaints that I can report, Dubbers has user friendly which platform makes so that I can navigate easily and by far exceeds my expectations in a recording system. **What problems is Dubber Platform solving and how is that benefiting you?** We can manage calls that have been escalated through the recording playback. This tool helps us have full transparency into the conversations that are being addressed. We had much success with this tool leaving both team and customer satisfield. ### 8. Super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marie P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** I like being able to search recorded calls by phone number. No other application we have used has this feature **What do you dislike about Dubber Platform?** Can't think of any downfalls. It is easy to use. **Recommendations to others considering Dubber Platform:** Don't pay the high dollar of other companies to have your calls recorded. Dubber is reasonably priced and does everything you need! **What problems is Dubber Platform solving and how is that benefiting you?** I am able to easily download the call to send to management for reviewing. Our call center reps can quickly pull up their calls to review for accuracy inputting information into our CRM software whcih has makes their work more accurate. ### 9. A true set it and forget it system, works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin B. | IT Field Services Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Dubber Platform?** It just works and is easy! I don't have to worry about it. **What do you dislike about Dubber Platform?** I wish there were a search function when adding new users. It's not a big deal; it just takes a couple of extra minutes if you have a lot of numbers to search through. **What problems is Dubber Platform solving and how is that benefiting you?** Dubber has helped with our customer-facing numbers to verify things have been completed correctly. Instead of calling a customer back to ask them to repeat themselves, we can just listen to the call again. ### 10. You can not Manager what you do not Measure! **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Can add comments and tags and can search and sort by later while very competitively $$$ priced **What do you dislike about Dubber Platform?** Does not have caller ID names, only phone number, time date and recorded call (can add name manually) **Recommendations to others considering Dubber Platform:** If your business does anything with customer service, you must record every call, so you can best manage your team, giving customers service deserved! **What problems is Dubber Platform solving and how is that benefiting you?** Can better manage sales staff by acknowledging successes as well as opportunities, reminding customers of what they were informed of, and approved ### 11. Great system easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Dubber Platform?** You can search an employee's name and pull up all the call incoming and outgoing makes it really fast to find a call. **What do you dislike about Dubber Platform?** I wish it had an app so I could pull the info from my phone **Recommendations to others considering Dubber Platform:** Use it!!!! It is a great system **What problems is Dubber Platform solving and how is that benefiting you?** I can use Dubber to train my sales team. I also use it when customers interact with us and need to be reminded of what they said. ### 12. DUBBER REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Director of Finance and Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Dubber and its staff are very professional, helpful and a pleasure to work with. Their service is excellent and Paul has been a tremendous resource for KCWA. We look forward to continuing this strong business relationship for years to come. **What do you dislike about Dubber Platform?** Honestly, we haven't noticed anything that we dislike about working with Dubber and their services. **What problems is Dubber Platform solving and how is that benefiting you?** We wanted to be able to record our staff conversations with customers and Dubber has solved that problem for us. ### 13. Recommend for anyone needing call recording **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Paul was great at getting us set up and walking us through how to maximize the usefulness of the platform to meet our needs **What do you dislike about Dubber Platform?** The site is not the most user friendly, but once you learn how to navigate, it is very powerful **What problems is Dubber Platform solving and how is that benefiting you?** Able to record outgoing and incoming calls, tag in order to find easy at a later date, and send to employees for coaching purposes. ### 14. Very pleased customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Corporate Officer **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Dubber allows for frictionless access to all phone recordings. The filter and search functions make it easy to find a recording from months ago with a specific phone number and even a particular time of day! **What do you dislike about Dubber Platform?** There is nothing I dislike about Dubber. **What problems is Dubber Platform solving and how is that benefiting you?** Our business can access recordings to confirm disputed details of orders. It is much quicker than our previous solution. ### 15. Yaba daba DUBBER do! :) **Rating:** 5.0/5.0 stars **Reviewed by:** Terri G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Their website is so easy to use; there was no need for much training. **What do you dislike about Dubber Platform?** So far I really don't have any complaints about Dubber. **What problems is Dubber Platform solving and how is that benefiting you?** Any problems I have had have been solved in minutes and were on my end. The benefit is the simplicity of their product. ### 16. Dubber review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** I can access all calls to clients or employees **What do you dislike about Dubber Platform?** Nothing yet, I havent had any issues with Dubber **Recommendations to others considering Dubber Platform:** Nothing **What problems is Dubber Platform solving and how is that benefiting you?** If any clients say we didnt order the right product we can go back and verify. Ive caught 1 client already trying to lie to us. ### 17. Chief Operating Officer **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew R. | Vice President of Operations and IT, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Dubber Platform?** Very simple to use. A large amount of storage. Always meets our compliance and service level expectations. **What do you dislike about Dubber Platform?** Really nothing. It performs the functions we were/are looking for. **What problems is Dubber Platform solving and how is that benefiting you?** Ensures compliance, helps us fighting fraud, and maintain a high level of customer satisfaction. ## Dubber Platform Discussions - [How many employees does Dubber have?](https://www.g2.com/discussions/how-many-employees-does-dubber-have) - [What's Dubber?](https://www.g2.com/discussions/what-s-dubber) - [Who owns Dubber?](https://www.g2.com/discussions/who-owns-dubber) - [What does Dubber do?](https://www.g2.com/discussions/what-does-dubber-do) - [View Dubber Platform pricing details and edition comparison](https://www.g2.com/products/dubber-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+06%3A39%3A16+-0500&secure%5Bsession_id%5D=a1d1b189-039c-4f2d-96ad-67fd8bf14c49&secure%5Btoken%5D=073923edf4b1bc61c2beb24d86f140b5513021282009dd39ad1b5de0b6df5912&format=llm_user) ## Dubber Platform Features **Generative AI** - AI Text Summarization ## Top Dubber Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,453 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews)