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Dropbox Reviews & Product Details

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Dropbox Reviews FAQs

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Last updated: Nov 01, 2026

What is Dropbox, and what problem is it built to solve?

Dropbox is a smart workspace for people and teams, intended to help them focus on the work that matters.

What languages does Dropbox support?

Dropbox supports 20 languages, including Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, and others.

What company sizes and industries is Dropbox the best fit for?

The clearest fit signal is among small businesses, with positive reviewers also represented in mid-market and enterprise organizations. Reviewer industries span several areas, including software, information technology, education, healthcare, and financial services.
  • Small businesses: The most prominent company-size segment in positive reviewer feedback.
  • Mid-market organizations: Also represented across a range of industries.
  • Enterprise organizations: Positive users include larger organizations as well.
  • Industries: Computer software and information technology are recurring, alongside education, healthcare, and financial services.

What customer support options does Dropbox provide, and how do users find the overall support experience?

Dropbox offers chat and phone support, along with FAQs and forum resources; live-rep support is available 24/7. The support experience is mixed: users describe timely, helpful assistance and successful issue resolution, while others find it difficult to reach a person or get help when account access is a problem.

What is the experience like for teams switching to Dropbox from another tool?

The move from other cloud-storage and office-suite options, including Google Drive or Workspace and OneDrive, is described as a shift toward easier file sharing and more dependable syncing. Dropbox’s straightforward workflow, cross-device access, and handling of large files are cited as practical improvements; transitions from other collaboration or file-sharing tools are also described as simpler to manage.

What tools and platforms does Dropbox integrate with, and how do these integrations help users get more value from the product?

Dropbox offers 222 integrations. Users connect it with office and productivity tools, communication platforms, and creative or workflow applications:
  • Office and productivity: Google Workspace, Microsoft 365, and Microsoft Office.
  • Communication: Slack and Zoom.
  • Creative and workflow tools: Adobe, Canva, Quickbase, Scrivener, and Marq.
In daily use, these connections help teams work with files alongside the tools they already use, share materials, and keep collaborative workflows moving without as much app-switching.

What features or capabilities could make Dropbox even more useful?

Dropbox could be more useful with improvements to storage flexibility, finding and organizing files, and managing collaboration. Recurring requests include:
  • Offer more affordable storage and more flexible plan steps for people whose needs fall between existing tiers.
  • Make search more effective for large libraries, with better filtering and ways to organize files across complex folders.
  • Improve large-file syncing with clearer progress and status information and more reliable handling of interrupted uploads.
  • Simplify shared-folder permissions and access controls so collaborators can understand and manage access more easily.

Is Dropbox considered safe and secure for handling data?

Dropbox users often value the sense of control they get from secure file sharing, access permissions, backups, and file recovery. At the same time, confidence is not uniform: concerns include how well sensitive information is protected, the lack of default zero-knowledge encryption, and the need to reassure clients about security. For sensitive-data use, buyers may want to assess whether Dropbox’s security controls meet their own requirements.

Dropbox Reviews (31,465)

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Dropbox Reviews (31,465)

View 19 Video Reviews
4.4
31,465 reviews

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Office of Schilling Law .
O
Office of Schilling Law .
Office Manager
Small-Business (50 or fewer emp.)
"Effortless Collaboration, but Syncing Could Improve"
4.5/5
What do you like best about Dropbox?

I like Dropbox for its ease of use and the accessibility it offers, allowing me to access documents from any device and from anywhere with just one account. I find the cloud storage features particularly useful, along with the ability to share a Dropbox folder with multiple users. The initial setup was super easy, which is a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

Sometime Dropbox is a little slow to sync and if it doesn't sync right on one device I can access the most updated version on another device. Sometimes it doesn't sync after updating a document and then when I try to access the same document on another device I get the old version. I then have to go back to the previous device and manually hit the sync button. Review collected by and hosted on G2.com.

Luca B.
LB
Luca B.
Co-Founder and Co-Owner
Consulting
Small-Business (50 or fewer emp.)
"Zero-Friction Dropbox Backup on Mac That Feels Worth the Price"
5/5
What do you like best about Dropbox?

I like that I save directly on Dropbox folder in my Mac and automatically everything is backed online. Zero friction process.

Not cheap, but the value you get is worthy the money paid. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

A bit too pricey, especially considering that I am not just buying it for myself, but for the whole team. Also, sometimes it allows you to copy the link, but it takes longer to fully upload it. Thus, you risk to send a non-working link to a client, because the upload is still in progress. Review collected by and hosted on G2.com.

Heidi S.
HS
Heidi S.
Business Support
Small-Business (50 or fewer emp.)
"Fast and efficient uploading and saving of files on Dropbox for personal use."
5/5
What do you like best about Dropbox?

I appreciate the efficiency and quick turnaround when uploading, renaming and saving files on Dropbox. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I dislike how expensive Dropbox is, especially after using it for so long and it’s even more frustrating that my previous account was hacked. Review collected by and hosted on G2.com.

JW
Jonas W.
Researcher
Small-Business (50 or fewer emp.)
"Easy data synchronization"
4/5
What do you like best about Dropbox?

Easy access to my files across multiple platforms, works on Windows, MacOS, Android. Files are automatically updated and can be stored either online or online and offline.

Can be used to automatically sync and backup pictures from phone, can share files and golders easily when collaborating on projects. It is compatible with standard folder structures which makes it easy to integrate with the OS. The price is quite good for the amount of storage included. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I recently had an issue where my Dropbox manager disappeared and I had to uninstall it before I could install it again and sync my files. It would also not recognise my previous Dropbox folder as the same folder so all the files were downloaded leasing a lot of duplicates. Review collected by and hosted on G2.com.

Ramanpreet  S.
RS
Ramanpreet S.
Software Developer Tech Marbles
Small-Business (50 or fewer emp.)
"Clean, Intuitive UI with Fast Syncing and Seamless Cross-Device Access"
5/5
What do you like best about Dropbox?

What I like most about Dropbox is its clean, intuitive UI, which makes file management very simple even for non-technical users. Performance is smooth, with fast syncing and easy access across devices. I also appreciate the ability to connect with different apps, which makes managing work much more convenient. Overall, it delivers a smooth experience with minimal setup and a very little learning curve. On top of that, the pricing feels reasonable for the value it offers, and the support team is responsive when I need help. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

Although there is nothing to dislike about Dropbox, sometimes syncing can feel a bit slow with large files, but it generally works reliably. Also, for some advanced features, pricing seems a little high, though overall experience makes up for it. Review collected by and hosted on G2.com.

AG
Angelique G.
Data Specialist
Small-Business (50 or fewer emp.)
"Seamless, Reliable Sync and Sharing for Large Files"
4.5/5
What do you like best about Dropbox?

What I like most about Dropbox is that it runs quietly in the background without me having to manage files manually. I mainly use it for Power BI files, Excel models, and project folders that can get pretty large, so it’s much easier to keep everything in one place rather than emailing versions around or trying to track changes myself.

Syncing is what really stands out to me. I switch between devices quite a bit, and I don’t have to double-check whether I copied the latest version of a file—it’s already there. That has saved me more than once when I needed to pull up a report quickly and didn’t have access to my main machine.

I also use the version history more than I expected. If I’m making changes to a model or testing something in a report and it goes wrong, I can roll back to an earlier version instead of spending time trying to fix it manually.

Sharing is straightforward too. I usually just send a link when someone needs access, especially when a file is too large to send normally. It’s also helpful when I’m sending reports to stakeholders or keeping project files in one place, and it cuts down on a lot of back-and-forth. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

What I don’t like about Dropbox is that storage can fill up pretty quickly when you’re working with lots of large files, such as Power BI reports and Excel models with multiple versions. It’s not always obvious how fast everything adds up until you’re suddenly getting close to the limit.

I’ve also run into a few situations where syncing isn’t completely instant across devices. Most of the time it’s fine, but occasionally I’ll open a file on another device and it hasn’t fully updated yet. That can be confusing when you’re trying to make quick decisions.

Another issue is that shared folders can get messy over time, especially when multiple people are uploading or updating files without a clear structure. If naming conventions aren’t followed, it can take longer than expected to find the latest version of something.

Permissions can feel a bit clunky too when you’re working across different teams or with external stakeholders. It works, but it isn’t always as straightforward as it should be when you need to adjust access quickly.

Overall, these aren’t major issues, but they’re small friction points that come up when you use Dropbox heavily in day-to-day work. Review collected by and hosted on G2.com.

Sean D.
SD
Sean D.
Administrative Pastor
Small-Business (50 or fewer emp.)
"We love using DB"
4.5/5
What do you like best about Dropbox?

DB makes it simple to upload files to the cloud and share for collaboration. Long gone are the days of flash drives and carriers when now we can upload and start working on projects in real time anywhere. We love that the team at DB is always innovative and looking for more ways to make file sharing, storing, and collaboration easier. They are more than a cloud storage company they have become another employee to us. We highly recommend them for all your business and personal files. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

Honestly I can't find anything negative to say about DB. Maybe one thing I could say that needs to be fixed is that if you upload a single file to the main DB folder it shows up across all platforms it would be nice to have better control over single files and new folders once you create them. Maybe have a window that asks which devices do you want to have this folder/file visible on rather than having to go to each device and removing it manually by checking the box on visibility. Review collected by and hosted on G2.com.

Hanna Mae E.
HE
Hanna Mae E.
Website Designer
Small-Business (50 or fewer emp.)
"Dropbox: A Convenient Site For BackUp Files"
5/5
What do you like best about Dropbox?

In using Dropbox, I really like that I can easily upload files, documents and photos online wherein I can easily access them on any device that I use. It is also helpful for me to share it with other people accessibly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

For me, Dropbox is really helpful and easy to use but the only thing I dislike is I just need to Upgrade to store a lot of files so sometimes I will delete my old files in order to store new ones. Review collected by and hosted on G2.com.

Angela C.
AC
Angela C.
Sales Manager
Small-Business (50 or fewer emp.)
"Shared Files Eating Up Storage Feels Like a Rip-Off"
1.5/5
What do you like best about Dropbox?

I like that dropbox is easily integrated with phones as a back up for photo storage and that the layout is similar to Windows Explorer so it is familiar. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I dislike that when documents and files are shared between two parties in a shared folder, the document seems to take up the same amount of space in each person’s Dropbox as it would if only one person had it. To me, that feels like a bit of a rip-off. I also don’t like that when you receive a link to a shared document, it defaults to prompting you to save it to your Dropbox, which takes up even more space and can push you toward buying additional storage. Review collected by and hosted on G2.com.

MW
mark w.
Consulate
Public Relations and Communications
Small-Business (50 or fewer emp.)
"Dropbox - Virtual Locker that never get filled ."
5/5
What do you like best about Dropbox?

As part of corporate culture, we always need a storage application that is easy to use and offers plenty of space to store our data, information, or records so we can easily find them whenever we want to review or use them again. For me, this is where Dropbox provides the best opportunity and features, covering what we need with all the relevant options. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

Need to update as per the device requirement. It does not perform well when used in old devices like smartphones which still don't have the upgraded android version . Review collected by and hosted on G2.com.

Questions about Dropbox? Ask real users or explore answers from the community

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Last activity 5 months ago

What is Dropbox used for?

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Last activity 43 minutes ago

What is Dropbox and how it works?

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Pricing Options

Pricing provided by Dropbox.

Plus

$11.99
Per Month

Professional

$19.99
Per Month

Standard

$18.00
1 user Per Month
Dropbox Comparisons
Dropbox Features
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