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Dropbox Reviews & Product Details

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Dropbox Reviews FAQs

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Last updated: Nov 01, 2026

What is Dropbox, and what problem is it built to solve?

Dropbox is a smart workspace for people and teams, intended to help them focus on the work that matters.

What languages does Dropbox support?

Dropbox supports 20 languages, including Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, and others.

What company sizes and industries is Dropbox the best fit for?

The clearest fit signal is among small businesses, with positive reviewers also represented in mid-market and enterprise organizations. Reviewer industries span several areas, including software, information technology, education, healthcare, and financial services.
  • Small businesses: The most prominent company-size segment in positive reviewer feedback.
  • Mid-market organizations: Also represented across a range of industries.
  • Enterprise organizations: Positive users include larger organizations as well.
  • Industries: Computer software and information technology are recurring, alongside education, healthcare, and financial services.

What customer support options does Dropbox provide, and how do users find the overall support experience?

Dropbox offers chat and phone support, along with FAQs and forum resources; live-rep support is available 24/7. The support experience is mixed: users describe timely, helpful assistance and successful issue resolution, while others find it difficult to reach a person or get help when account access is a problem.

What is the experience like for teams switching to Dropbox from another tool?

The move from other cloud-storage and office-suite options, including Google Drive or Workspace and OneDrive, is described as a shift toward easier file sharing and more dependable syncing. Dropbox’s straightforward workflow, cross-device access, and handling of large files are cited as practical improvements; transitions from other collaboration or file-sharing tools are also described as simpler to manage.

What tools and platforms does Dropbox integrate with, and how do these integrations help users get more value from the product?

Dropbox offers 222 integrations. Users connect it with office and productivity tools, communication platforms, and creative or workflow applications:
  • Office and productivity: Google Workspace, Microsoft 365, and Microsoft Office.
  • Communication: Slack and Zoom.
  • Creative and workflow tools: Adobe, Canva, Quickbase, Scrivener, and Marq.
In daily use, these connections help teams work with files alongside the tools they already use, share materials, and keep collaborative workflows moving without as much app-switching.

What features or capabilities could make Dropbox even more useful?

Dropbox could be more useful with improvements to storage flexibility, finding and organizing files, and managing collaboration. Recurring requests include:
  • Offer more affordable storage and more flexible plan steps for people whose needs fall between existing tiers.
  • Make search more effective for large libraries, with better filtering and ways to organize files across complex folders.
  • Improve large-file syncing with clearer progress and status information and more reliable handling of interrupted uploads.
  • Simplify shared-folder permissions and access controls so collaborators can understand and manage access more easily.

Is Dropbox considered safe and secure for handling data?

Dropbox users often value the sense of control they get from secure file sharing, access permissions, backups, and file recovery. At the same time, confidence is not uniform: concerns include how well sensitive information is protected, the lack of default zero-knowledge encryption, and the need to reassure clients about security. For sensitive-data use, buyers may want to assess whether Dropbox’s security controls meet their own requirements.

Dropbox Reviews (31,464)

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Dropbox Reviews (31,464)

View 19 Video Reviews
4.4
31,464 reviews

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Abdul W.
AW
Abdul W.
Technical Support Engineer Tier III
Small-Business (50 or fewer emp.)
"Effortless File Storage and Sharing"
4/5
What do you like best about Dropbox?

I mainly use Dropbox to store and share files. It makes it easy to access documents from different devices and share files with teammates without sending large attachments. I also find the file syncing and backup useful for keeping important work files organized. I like most about Dropbox is that it’s simple and easy to use. I can upload files, access them from different devices, and share them with others without much hassle. The syncing is also useful because I don’t have to worry about keeping multiple copies of the same file. It makes my work easier because I can save a file once and access the same file from my laptop or phone without moving it around manually. The syncing also helps make sure I’m working with the latest version of a file. Sharing is simple too, especially when I need to send files to teammates or clients. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I find that the file search could be improved as finding a specific file can take some time with many files and folders. I also wish that sharing and permission settings were simpler to manage. Review collected by and hosted on G2.com.

Glenna G.
GG
Glenna G.
Specialist
Telecommunications
Small-Business (50 or fewer emp.)
"The integrated features of Dropbox"
4.5/5
What do you like best about Dropbox?

It’s a very convenient cloud-based way to store and share files within an organization, or even with specific individuals you invite. You can share files with the right permissions, and benefit from its security features that help keep your files protected. I can also say it’s user-friendly software, with integration that connects to your other accounts like Google, etc. Its intelligent features make sharing and storing files faster and more straightforward. It performed well for business or group sharing, It has a free basic subscription can store up to 2gb, but for some who uses more storage the pricing starts at $9 is somehow higher from what I can see, but because of the support system, I can say that its reasonable price for the subscription. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

The limitation of the storage for the free basic subscription. But aside from that I haven't encounter any problem using it and getting support. Review collected by and hosted on G2.com.

Sachin W.
SW
Sachin W.
Associate
Enterprise (> 1000 emp.)
"Dropbox Makes File Management, Syncing, and Team Collaboration Effortless"
5/5
What do you like best about Dropbox?

What I like best about Dropbox is its simple interface and the convenience of storing, organizing, and accessing files from different devices. File sharing is straightforward, and syncing helps ensure that the latest versions of documents are available when needed. I also find it useful for collaborating with team members and keeping important files organized in one place. Overall, Dropbox makes file management and sharing more convenient and efficient. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One area where Dropbox could improve is the pricing of its storage plans, especially for users who need additional space. Managing large files can sometimes take time to sync, depending on the internet connection, and finding specific documents could be easier when folders contain many files. More affordable storage options and improved file organization features would make the overall experience even better. Review collected by and hosted on G2.com.

Sabina A.
SA
Sabina A.
Sales Agent
Small-Business (50 or fewer emp.)
"Easy Cross-Device Access, but Storage Space and File Organization Need Work"
4/5
What do you like best about Dropbox?

I like that I can access my photos, documents, and files from different phones, laptops, or computers through my Dropbox account or the website. It helped when my old phones didn’t have enough storage, and I’ve kept photos saved there for more than 10 years, so they aren’t only on one phone. Setting it up was very easy; I just made an account in a few minutes. I think Dropbox was one of the first apps to offer these options. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I’d like more space without having to pay for extra storage. I’d also like photos, documents, and other data to be grouped so they’re easier to find. Right now, everything is all in one place, and I have to scroll a lot to find older photos or documents. I don’t see other features I could use. Review collected by and hosted on G2.com.

Karan V.
KV
Karan V.
Analyst
Small-Business (50 or fewer emp.)
"Dropbox Makes Remote Work Easy with Version History and Smooth Team Sharing"
4/5
What do you like best about Dropbox?

Dropbox lets me access my files from anywhere, which really helps when I’m working remotely. One of the biggest upsides is being able to access earlier versions of files. It’s also useful for the team because shared workflows make it easier for everyone to work on the same files. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

The biggest downside of Dropbox is its pricing, since it costs more than other competing cloud storage services. Review collected by and hosted on G2.com.

aziz atilla y.
AY
aziz atilla y.
Kurucu
Internet
Small-Business (50 or fewer emp.)
"reliable cloud storage for development assets and video projects"
4.5/5
What do you like best about Dropbox?

what i value most about dropbox is its flawless background synchronization and cross-platform stability. as a frontend developer handling a lot of project assets, configurations, and build backups, i need a tool that seamlessly updates without hogging system resources. the link-sharing feature with custom permissions makes delivering final project builds to clients extremely professional and effortless. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

the pricing structure for individual professional plans feels a bit steep compared to some competitors that come bundled with operating systems. also, the desktop application occasionally pushes unnecessary feature notifications or tries to guide me toward their newer collaboration tools, whereas i prefer to keep it strictly as a minimalist and high performance file storage solution. Review collected by and hosted on G2.com.

Muhammed A.
MA
Muhammed A.
Technical Project Manager
Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Reliable, Fast Sync and Seamless Collaboration Across Devices"
4.5/5
What do you like best about Dropbox?

Dropbox stands out for its reliable file synchronization, intuitive interface, and seamless collaboration features. Files stay synchronized across desktop, web, and mobile devices with minimal effort, making it easy to access important documents from anywhere. I also appreciate the straightforward file sharing, version history, and recovery features, which provide confidence when collaborating on projects. Integrations with productivity tools and fast synchronization speeds have made Dropbox a dependable solution for both personal and professional workflows. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

Dropbox is highly reliable, but the pricing for larger storage plans can become expensive compared to some alternatives. File synchronization is generally excellent, although very large folders can occasionally take longer to sync. I would also like to see more advanced collaboration features included in lower-tier plans, improved search capabilities for large file libraries, and greater transparency around storage usage and file version retention. Review collected by and hosted on G2.com.

Thabiso M.
TM
Thabiso M.
Claims Administrator
Mid-Market (51-1000 emp.)
"Reliable and Easy-to-Use Cloud Storage"
5/5
What do you like best about Dropbox?

I've had a great experience using Dropbox. It's easy to use, keeps my files synced across all my devices, and makes sharing documents with others simple. The version history and file recovery features are especially useful when I need to restore an older file. Overall, it's a reliable cloud storage solution for both personal and professional use. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One downside of Dropbox is that the free storage space is quite limited compared to some other cloud storage services. The subscription plans can also feel expensive if you need a lot of storage. Occasionally, syncing large files can take longer than expected, and some advanced features are only available with paid plans. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Simple, Reliable File Sharing and Smooth Sync Across Devices"
5/5
What do you like best about Dropbox?

What I like most about Dropbox is how simple and reliable it is for storing and sharing files. Syncing works smoothly across my devices, and it’s easy to share folders or individual documents with colleagues quickly, without having to deal with any complicated setup. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

Pricing is probably my biggest complaint, especially if you end up needing more storage. A few features can also be a bit hard to find at first, but overall I haven’t run into many issues with it, and it’s been pretty straightforward to use once I got familiar with where things are. Review collected by and hosted on G2.com.

Mr. Babu u.
MU
Mr. Babu u.
private sector
Small-Business (50 or fewer emp.)
"Easy-to-Use, Reliable Cloud Storage with Simple File Sharing"
5/5
What do you like best about Dropbox?

I like Dropbox because it is easy to use, provides reliable cloud storage, and makes sharing files simple. I can access my documents, photos, and other files from anywhere and on different devices. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One thing I dislike about Dropbox is its limited storage. Some advanced features require a paid subscription, and uploading or syncing large files can sometimes be slow depending on the internet connection. The pricing could also be more affordable. Review collected by and hosted on G2.com.

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Last activity 5 months ago

What is Dropbox used for?

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GU
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Last activity about 1 month ago

What is Dropbox and how it works?

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Pricing Options

Pricing provided by Dropbox.

Plus

$11.99
Per Month

Professional

$19.99
Per Month

Standard

$18.00
1 user Per Month
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