DonorView Reviews & Product Details

I don't have much good to say about DonorView. You really don't know what you're getting into until you've been in for several months. And when you do realize it's not a good fit, it's too late because you are strapped into a FIVE year contract. Review collected by and hosted on G2.com.

There are major discrepancies between what the sales team demos in the plan and what you actually end up with. We ran into issues integrating their platform into our website, and we were not able to transfer credit cards from our prior donation platform to theirs. On top of that, there were significant design constraints (newsletters and other templates - very antiquated), along with a steep learning curve for users. Review collected by and hosted on G2.com.

One of the most amazing things about DonorView is the level of prompt, useful support that is available. The team is always there to answer questions and help with issues - and that is greatly appreciated, especially when first getting started with the program! Review collected by and hosted on G2.com.

Everything is great so far! There are sometimes a few issues with pages loading in a timely way - but most of the time it works very quickly. Review collected by and hosted on G2.com.

The cost is right for an all-in-one. Three-year contract is required. Review collected by and hosted on G2.com.

6-7 clicks to use. The auction and event module doesn't work as described. Donors have said they won't return to events if we use this interface again. We're stuck in this contract even after two years of using it and asking for better support. Program needs to be recoded - it takes 10 seconds to load a page. Program kicks out people who try to use it, doesn't show bids correctly. With the lag, donors would receive an email that they won an auction item when the program just hadn't completed the final bid. When I brought this to their attention, they said they couldn't verify the problem since they weren't there, even though I gave them name. If you call for support, you won't receive a call, even if you pay for it. You will get an email within 24 hours. Review collected by and hosted on G2.com.

The overall composition of the data is a lot like a spreadsheet. Easy to use and then you just click where you want to go. It's like have a pre-made Salesforce instance without all of the setup. Review collected by and hosted on G2.com.

Training is a little bit self-directed, however, you DO need to learn how to use the system. They have all the resources right there and the webinars are super helpful, but, it's hard to force yourself to learn when you are also busy. Review collected by and hosted on G2.com.

Donview has allowed us to keep better track of our donors, sponsors, and community members. The system not only alows us to keeps better tract of their financial support but also allows us to easly communicate with them what our orgization has going on. This is a system that our office uses everyday to enter and tract donations, note communications with donors, sponsors, and even board members. We are also able to keeps tract of emails and documents that may have been sent to them as well. DonorView is overall a one stop shop and allows you to do so much with one system. Review collected by and hosted on G2.com.

While the following statement is not a dislike... it was rather a lenthly process to get started with DonorView; however, the support we recived made the process better. Our organization used a number of differnt systems which we combined into one so there was alot of information to move and put into one system, but DonorView staff was able to work and provided us with a system that works for us. Review collected by and hosted on G2.com.

Donorview has the features we need to streamline our operations and database as well as handle memberships. Review collected by and hosted on G2.com.

There is a learning curve as it isn't always user-friendly in set-up. Review collected by and hosted on G2.com.

The event stats summary and entering Constituents Review collected by and hosted on G2.com.

The lack of features around event management Review collected by and hosted on G2.com.

DonorView is extremely user friendly. We switched to this software about 10 months ago. I have initiated several support tickets for help and have experienced nearly immediate responses that were always very helpful and gave me the exact steps I needed to accomplish the task I needed to complete. Review collected by and hosted on G2.com.

I wish the cost of this amazing software program could be a little bit more affordable for non-profit organizations like ours. We pay the fees because the product is worth the cost. Review collected by and hosted on G2.com.

I am new to the product. I sent an email with an issue and within the hour I had an answer and my problem was solved. Review collected by and hosted on G2.com.

I am still learning the product, so I do not know itsfull potential. It has been great so far. Review collected by and hosted on G2.com.

DonorView manages my donors, through their CRM and event pages, and our donations. It easily integrates with Quickbooks so all our fundraising information is in one location. Review collected by and hosted on G2.com.

Just a slight wish list-I wish there was more ability to flexibly create donation/event pages. Review collected by and hosted on G2.com.