When I signed up it seemed like I would be getting a lot. Now I know better. Review collected by and hosted on G2.com.
As a remote online notary, I wanted a platform I could depend on to use to serve my customers during the pandemic. The fees here are astronomical. Five dollars per signature. On a simple 40 page loan doc, I might burn through 100 dollars. I only charged 50 for a short loan signing! The pricing comparison tables don't spell out what the ongoing fees actually are. I've only been active 10 days or so, and I am one third through my allotted signatures for the year. The platform has serious bugs. Several times I could hear a person and see them, then the feed dropped, then I could hear them but their video was dark with a bouncing neon light in one corner. I have to refresh or log out and in all the time. Today I notarized for the same man four separate times. Even though the success pop up screen appeared at the completion, nothing from the transaction saved and the information would not move to the completed folder. Huge waste of time. I sent in a support request and no one replied other than to ask for a screenshot. Of what? His docs still sitting in the process folder? On the help pages and community forum, the blame is placed squarely on throttled internet. My speed test shows I am five times higher than minimum speed requested on both downloading and uploading. Today I could not sign two afternoon files. The DocVerify site completely crashed. I tried from 10 a.m. to 6 p.m. to get one completed. Not possible. They need major site maintenance and to hire an actual support team. There is no phone support and the help pages are generic. I had to hunt down the support email and it was a dead end. I cannot depend on DocVerify to function. I'm actively seeking a replacement platform. Review collected by and hosted on G2.com.
