DocVerify Reviews & Product Details

I like how easy DocVerify is to use for the new RON. They have a very large library of resources to help both the experienced and the new remote online notary get off to a running start and have a leg up on the competition. Review collected by and hosted on G2.com.

It would be very helpful to have a live human being to help walk through some of the important decisions that have to be made when selecting a remote online notary service provider Review collected by and hosted on G2.com.

This platform is created for the entrepreneur. Those of us want remain self-employed. I inquired with some other platforms who were not even courteous enough to respond. There are several features such as branding making document templates, Identity verification etc that make the online process streamlined. I can also use this platform for electronic in person Notary, electronic log book and loan signing which are on the rise now and for ease of the clients and title companies. Review collected by and hosted on G2.com.

Sometimes the platform slows down, and that could be a lot of internet traffic locally but not always certain. I do not like being charged a monthly flat fee and credits for each transaction, can add up quickly. Review collected by and hosted on G2.com.

Linda was very friendly and helpful a true asset to DocVerify

Their response time to support issues was TREMENDOUS!

I look forward to working with DocVerify and feel confident knowing they are there to help and know their stuff.

Thanks guys! Review collected by and hosted on G2.com.

So far so good!

Will keep you posted if any changes! Review collected by and hosted on G2.com.

being able to conduct signing with service members oversea when they don't have a jag around being prior military I can tell you its hard. Being able to give back makes me feel so much better about my job and this site makes it possible. Review collected by and hosted on G2.com.

the cost of course but the credits per month really Review collected by and hosted on G2.com.

The vast tutorial videos on YouTube and the automatic e notary journal. Review collected by and hosted on G2.com.

I dislike that there is not an app version or mobile site version Review collected by and hosted on G2.com.

Nothing, we failed to actually notarize the docs Review collected by and hosted on G2.com.

We had 3 people in 3 different locations needing to sign two docs with notary. The system repeatedly rejected one person's back of a driver's license no matter how many times it was scanned, photographed, uploaded, resized, landscaped, regardless of app used, etc. Sometimes it rejected his selfie. Flat bed scanner, phone, it didn't matter what we tried it rejected him. No, the license wasn't expired -- the system kept saying the image was 'clear'. I tried it myself with his image and got the same problem (master's in computers here, so not user error). Notary said the remaining 2 parties could not sign without all 3 doing it at the same time. She had no ability to call support -- only email support available. Email support kept saying the user was doing something wrong. The system provides NO ability for the notary to be a smart human and accept the photo documents. The system itself must approve the documents and if it fails to do so then "no soup for you". The notary has surrendered all decision making ability and all judgement to the computer system. Given these restrictions, I'm not sure why a notary is needed at all. Sad to say, we tried for 3 hours to get the system to work. 4 people involved. Yep, the attorney's office ended up printing out the docs and mailing them fed-ex so we can go to the bank to get them notarized (in 3 different cities) and all fed-ex the docs back to the attorney. We should have this all done in a week. Sadly, docverify took the old notary process that was kind of inconvenient and a little annoying and made it so much more painful. I hate getting things notarized and was so happy to hear my state changed the law to allow remote notaries. I'm utterly disappointed at what docverify has done with the process as there is no way around their system when it breaks. They have made in-person notaries the best option. Review collected by and hosted on G2.com.

DocVerify representative was quick to respond and provide the information I need to assess whether this platform was what our business needed. Liked the all inclusive services and easy to use. Review collected by and hosted on G2.com.

Would be nice to talk to someone live vs online support only. Review collected by and hosted on G2.com.

The process of notarizing a document online is simple and very quick! Review collected by and hosted on G2.com.

Some clients have issues uploading their pictures for the ID verification. Review collected by and hosted on G2.com.

The website is easy to navigate and has an abundance of knowledge and a simplified system to explain the entire enotary and remote notary process. Review collected by and hosted on G2.com.

I wish I could speak to a representative over the telephone as opposed to communicating only through emails. Review collected by and hosted on G2.com.

Nothing. The technology looks useful but unfortunately nobody will answer any simple questions I have about pricing and use. Review collected by and hosted on G2.com.

There is no sales or customer service number or person to actually help you with any issues. You are forced to send emails that are never returned. This technology would be super useful if there was every anyone to help you. If a document came over and disappeared send an email. They don't care that it has been over 2 weeks and nobody has responded. If you want to upgrade your account and have a question, again send an email with no response. I am shocked that a company with such poor customer care is in business. Review collected by and hosted on G2.com.