DocVerify Reviews & Product Details

DocVerify advances signatures and notarization into the digital age with a robust eSign and remote online notarization (RON) solution. Now you can securely sign, manage and store legally binding documents in a trusted, online environment. DocVerify's approved and certified e-notary tool does not require software downloads or hardware purchases. Access to this electronic notarization is available through the internet and a standard browser. Accelerate turnaround times, reduce costs and keep transactions moving forward with the trusted DocVerify platform. For contracts and other business documents, DocVerify’s electronic signature tools provide a wealth of options. The digital signing software can simplify obtaining signatures or integrate into your company’s existing systems. DocVerify is offered by Black Knight, an industry-leading technology, data and analytics company, powering the mortgage industry for 60 years.

Seller

Black Knight

Discussions

DocVerify Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Katharine Ridenhour

Pricing

Pricing provided by DocVerify.

BUSINESS E-SIGN

$24

per license/month prepaid annually

ENTERPRISE

$65

per license/month prepaid annually

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 291 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

DocVerify Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is DocVerify, and what problem is it built to solve?

DocVerify is used to send documents for electronic signatures and to support electronic and remote notarization. Users value it for handling signing and notarization when parties are in different locations, without relying on paper-based exchanges.

What languages does DocVerify support?

DocVerify supports 1 language: English.

What company sizes and industries is DocVerify the best fit for?

DocVerify is most often used by small businesses, with legal services and real estate standing out among the industries represented. Mid-market and enterprise users also appear among the positive experiences.

Company size: Small businesses with 50 or fewer employees are the most prominent segment.
Industries: Legal services and real estate are the clearest areas of use, with financial services also represented.
Other company sizes: Mid-market and enterprise organizations also use DocVerify.

How long does it take to implement DocVerify across a team?

Reported setup times range from less than a day to several months, with the quickest timelines appearing most often. The longer implementation periods are less common.

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Common
1–3 months	Less common
3–6 months	Occasional

What customer support options does DocVerify provide, and how do users find the overall support experience?

Support is available through email/help desk, phone, and chat, with a knowledge base and FAQs for self-service. The support experience is uneven: users describe prompt, helpful responses and useful setup guidance, while others report delayed or unhelpful replies and want easier access to a live person.

What features or capabilities could make DocVerify even more useful?

DocVerify could be more useful with improvements that make signing and remote notarization smoother, especially when something goes wrong. The main opportunities are:

More accessible human support: Make it easier to reach a knowledgeable person for time-sensitive troubleshooting.
More reliable signing and identity checks: Reduce crashes, interruptions, and verification problems that can force users to restart a transaction.
Clearer, more flexible pricing: Simplify how subscription fees and transaction credits work, including how credits are used.
A more intuitive interface: Improve navigation and make document preparation and signer steps easier to follow.

Is DocVerify considered safe and secure for handling data?

DocVerify is used for signing and notarizing documents with identity checks and records of signing activity, which users value as safeguards for document integrity and traceability. Experiences with identity verification are not uniformly smooth, however, and verification difficulties can interrupt a transaction; teams should consider that operational risk alongside the security benefits they need.

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Alex F.

Small-Business (50 or fewer emp.)

8/30/2020

"Great Support"

4.5/5

What do you like best about DocVerify?

The process to join is very straight forward. The costs are laid out and are explained in great detail prior to signing up. They have very great customer support, I sent a question in at 9 PM on a Saturday and to my surprise saw a response to my question 9 AM Sunday morning. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

I am not too much of a fan of the idea that you have to pay the subscription to use the service and then on top of that you also need to purchase tokens to use the subscription. I feel it should be one or the other type of plan. Which I feel would work out great for Notaries that are not doing remote notarizations full time so they can pay as they use but for the full-timers, they don't have to pay for the month and keep repurchasing tokens throughout the month. I also wish that there was more of a tutorial or training session for the software. I also wish that you could place elements onto documents before you open the signing that way you can focus more on explaining the documents as opposed to attempting to drag and drop elements onto the document. Haven't tried it yet so if this is a possible thing to do then just disregard this sentence, but I wish that we could do a test notarization with customer support so they could walk us through how everything works and what it looks like on the participants' end and the difference between a principal signers screen and a witnesses screen. I will also say I wish that you could group participants together so if you have a husband and wife signing a document they can use the same computer and same window/tab as opposed to needing two separate computers. Review collected by and hosted on G2.com.

Recommendations to others considering DocVerify:

If using this software with intentions to do your Remote Notarizations check with your state requirements. Using DocVerify for me has been very easy and they have very helpful support. Review collected by and hosted on G2.com.

What problems is DocVerify solving and how is that benefiting you?

I haven't had any real issues with DocVerify except for maybe a few of the items I mentioned in my dislikes box. However, in using this software I hope to gain better experience and hope this will greatly save me time and money. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/4/2020

"Literally use anyone else"

0/5

What do you like best about DocVerify?

Could be convenient to use if there was any customer service whatsoever Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

They have 0 understanding of their product and or how to help their customers. Small businesses make sure to use every dollar effectively, but with DocVerify if you are only spending 250 instead of a large account, you can't even get a phone call from their "support team." Further they don't even understand how their software ties into state applications regarding Notary services. Don't ask a question, you won't get an answer that took any thought to give. Lastly, if you do try to schedule a call with their business development manager you will see available slots, book it, and then be told that he/she isn't available at the time. Review collected by and hosted on G2.com.

Bryan G.

Business Consultant

Small-Business (50 or fewer emp.)

Originally submitted 4/1/2020

"DocVerify: buggy software + 0 customer service = loss of revenue"

0/5

What do you like best about DocVerify?

DocVerify made it very easy to sign up and register as an E-Notary. Their process was clear and very simple to follow. Their pricing is the cheapest of the (VERY limited) Pennsylvania-approved RON vendors, and the only service I as an independent notary (not part of a firm or corporation) can afford... so I really have no choice. If I want to be able to offer RON, it's DocVerify or nothing. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

I am aggressively marketing my RON services and basically breaking even or losing money, mostly due to DocVerify's bugs and how they take a blanket "not our fault no refunds" approach:

Is their system booting you which boots everyone else and you all have to rejoin the RON 5 times before giving up after you spent eNotary and KBA credits? TOO BAD! YOUR LOSS! THANKS FOR THE MONEY!!

Is one of your participants not getting access to sign the documents even though they are using a device and browser/OS combo that they prequalified to be compatible with DocVerify? BWAHAHA THANKS FOR THE MONEY!! NO SUPPORT.

Are your clients refusing to pay your fee because the experience took over an hour due to various bugs and technical difficulties? WELL THAT'S NOT EVEN OUR PROBLEM! TAKE IT UP WITH YOUR CLIENT!

Are you trying to add the "fillable PDF" fields to your documents, but every time you leave the page or click to a different document, you lose all your hard work, even if you meticulously hit "save and exit" after each added field? CRICKETS. CRICKETS. CRICKETS. BUT HEY, THANKS FOR THE DOCUMENT CREDITS THOUGH... THOSE ARE NON-REFUNDABLE!

Did DocVerify tell you that depending on your state laws, you may need to buy their SSL certificate for $100, but some states may be ok with you using the default DocVerify certificate without having to buy a special one? JUST KIDDING! YOU'RE LOCKED OUT OF YOUR NOTARY PROFILE UNTIL YOU BUY OUR CERTIFICATE! Oh, after you bought it the president of the Pennsylvania Association of Notaries AND a member of the PA Department of State Notaties Division told you you don't have to buy their certificate, and the default certificate is sufficient? WELL, YOU SEE... WHAT HAD HAPPENED WAS.... UH... WE REQUIRE ALL OUR NOTARY SUBSCRIBERS TO BUY THEIR OWN CERTIFICATES FROM US FOR $100. TELLING YOU YOU DIDN'T HAVE TO BUY ONE IF YOUR STATE DIDN'T REQUIRE IT.... THAT WAS A LIE.

...but hey, thanks for the money though.

1 star. F-. Would not recommend Review collected by and hosted on G2.com.

Recommendations to others considering DocVerify:

If you can afford another service, GO WITH THEM. If you can't, just know that DocVerify will nickel-and-dime you on credits, subscription fees, certificates the state doesn't require, etc. AND they will take ANY opportunity to charge you. I wouldn't be shocked if I had a dream about doing a RON and I woke up to find credit deductions. It's awful. Review collected by and hosted on G2.com.

What problems is DocVerify solving and how is that benefiting you?

By signing up for an E-Notary account with DocVerify, I am able to become an Electronic Virtual notary public in the Commonwealth of Pennsylvania. Especially now in the midst of the Covid-19 scare, it is more important than ever for my clients and myself to maintain safe social distances while performing notarizations. It just stinks that I have to do so at my own expense because DocVerify takes ANY opportunity they can to gobble up my money which I can't simply recoup by passing the cost on to clients. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

8/10/2020

"Easy to Use"

2.5/5

What do you like best about DocVerify?

The simple interface and instructions make it easy to use. Website provides all software needed for KBA and ID verification, so all I have to do is pay for the license. I can do an RON in less than 15min if all goes right. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

Honestly I'm not sure why this website gave my review an A rating. They deserve more of a B. Minus.

Good luck trying to get a hold of someone. Their number is 949-222-2900, but their hours aren't listed anywhere. I'm 3hr ahead of them which doesn't help. I feel like $480/yr plus $100 start up fee is a lot to ask for no phone or email service. Phone sends you straight to voice-mail no matter what time of day you call.

They nickel and dime for their credits, and you need 14 credits for a full RON session. Review collected by and hosted on G2.com.

Joshua M.

Enumerator

Enterprise (> 1000 emp.)

9/23/2020

"e-Notary Application: Flawless Process!"

5/5

What do you like best about DocVerify?

DocVerify has created a process that leaves absolutely nothing to doubt - from beginning to end the process is prudent, unique, convenient and, to be perfectly frank, I believe they are pioneering a largely uncharted industry. Kudos! Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

The price tag to apply to become a e-notary is a bit steep, but one that I'm happy to pay. They provide users with everything that is needed in order to succeed. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

9/28/2020

"DocVerify - the leader in a product space with lots of opportunities"

3.5/5

What do you like best about DocVerify?

We like being able to perform remote online notarizations and verify our signers using state-approved technology. It really is nice that our state has vetted DocVerify and we are able to use them without needing to submit documentation, and convince the state to approve our tech partner. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

DocVerify is remarkably clunky - it feels like the interface was designed before companies cared about user experience. Review collected by and hosted on G2.com.

Recommendations to others considering DocVerify:

DocVerify really seems to be the way to go for e-Notary. Just know that it's not as easy as you would like. Review collected by and hosted on G2.com.

What problems is DocVerify solving and how is that benefiting you?

We are able to remotely notarize documents for our clients. It really is convenient to be able to notarize a document for someone who is not able to come to our office, particularly during 2020's pandemic. Review collected by and hosted on G2.com.

Kimmi H.

Licensed Realtor

Small-Business (50 or fewer emp.)

Originally submitted 5/30/2018

"This system is very easy and streamlines my remote notary business all in one place!"

5/5

What do you like best about DocVerify?

The dashboard. It makes the system easy to use and read all in a glance! Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

Not much that I dislike. I'm still evaluating some of the options for now. I do think that the credits purchased should be a bit cheaper or get more for the money. Review collected by and hosted on G2.com.

Recommendations to others considering DocVerify:

DocVerify is great for your notary business no matter how many employees you have! It has everything you need and in compliance for what you need! Review collected by and hosted on G2.com.

What problems is DocVerify solving and how is that benefiting you?

Tracking my business is easy with DocVerify and the benefit is amazing record keeping! Review collected by and hosted on G2.com.

Samantha B.

Small-Business (50 or fewer emp.)

8/6/2020

"Useful but Complicated"

3/5

What do you like best about DocVerify?

I like that the actual notarization is fairly simple. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

I hate the 'credits' to notarize something. I already pay a membership fee. I would honestly rather pay a little bit of a higher monthly fee and not worry about credits. It is difficult for clients to use and become verified. I've had people in their 20s unable to be verified at all and client's email addresses not be recognized because it's not a .com. It is also difficult to advise a client on how to maneuver the software when I cannot see their screen. Review collected by and hosted on G2.com.

Alecia R.

Child Crime Victims Advocate

Small-Business (50 or fewer emp.)

5/7/2020

"Convenience is KEY"

5/5

What do you like best about DocVerify?

The site is convenient, fast, and easy to use. Clients often find me through search engines and prefer to enlist someone who is certified and reliable. The identity authentication features are amazing as well. Users go through an authentication process through a third party to verify themselves without notaries having to verify their state ID. This serves as an amazing security measure. With social distancing at an all-time high, users can have their important documents notarized without leaving their home. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

Alignment on typed entries. The date and text doesn't always add up to the line. The year shows on the document but the last two digits often fall off after the document is saved. Aside from that, there isn't anything to dislike about the service or its features. Review collected by and hosted on G2.com.

Recommendations to others considering DocVerify:

If you want a convenient and hassle-free service, this is the platform for you! Review collected by and hosted on G2.com.

What problems is DocVerify solving and how is that benefiting you?

Given the current situation that we are in (COVID-19), accessibility and ease of use is greatly needed. Many users, freelancers, and consultants are working from home. DocVerify makes notarizing simple, safe, and convenient. Review collected by and hosted on G2.com.

Ira B.

Adoption Social Worker

Small-Business (50 or fewer emp.)

5/7/2020

"I have found this process very confusing"

2.5/5

What do you like best about DocVerify?

It gets the job done. The process is confusing but with patience you get it done right. Review collected by and hosted on G2.com.

What do you dislike about DocVerify?

Customer service lacks being supportive. They answer questions without answering the actual question. The price is outrageous. You pay for everything. In the end if you're an e-notary their subscription only works at $40 a month which is really $50 if you don't pay the annual subscription. Because Docverify doesn't explain up front. When you look at their price list it looks for the most part as if they all do similar but they forget to tell you that RON requires the largest monthly amount. Review collected by and hosted on G2.com.

Recommendations to others considering DocVerify:

Be very careful when signing up. Verify everything especially the costs. You pay for everything without knowing that it's not enough. I will be talking with the PA department of State after this pandemic about the costs to the small business. DocVerify demands the most expensive plan but waits till you need the full service before demanding their money. Review collected by and hosted on G2.com.

What problems is DocVerify solving and how is that benefiting you?

None. The only answer was their $40 a month plan which is $50 because they only discount the price for the annual payment. Review collected by and hosted on G2.com.