I like now having to download and install and maintain all the software I use for work onto my personal computer. Dizzion makes things much simpler and more streamlined for me. I also like how much easier it is to have a problem fixed by tech support.
What do you dislike?
Minor inconveniences, nothing major. We can't adjust the clock or most other settings, and anything we do change is reset the next time we log in. We also can't save anything, so if we do need to keep a record of anything (screenshots of errors, etc.) it's a bit of a convoluted process.
What problems are you solving with the product? What benefits have you realized?
The company saves the cost and time that used to be involved in having each individual agents computer set up with the software and systems they need to start working, now they just have to install the Dizzion software and log in. Big time and money saver. It's also so much easier for us, there's far fewer bugs or glitches or problems and if something does come up it's much easier to get it fixed as everything is stored and maintained on the company's systems instead of ours so tech support has much quicker and easier access to it all. Everything is standardized this way so it's easier for them to locate and fix problems.
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