What problems is Deltek WorkBook solving and how is that benefiting you?
We implemented WorkBook 2017 - 2018 and went live in April 2018, with the aim to have 1 tool instead of 7 desperate tools. WorkBook was sold to us as an end-end tool for managing pipeline, budgets, capacity planning, project management, resourcing, forecasting, timesheets, supplier costs, invoicing However, we have only been able to realise some of these components - budgets, timesheets, supplier costs, invoicing and some project management, forecasting.
We have not been able to show our custom KPI calculations in the system, which means we have to do a lot of analysis outside of the system.
The data once in the tool can be useful - but if it is not easy to enter/update then it does not always give good data out. This means we do not yet have the 1 source of truth in our business. We have some truth and then many external workarounds.
As the lead administrator, I am being challenged to improve this tool or find a better one. I really believe this tool could improve which is why I continue to give such detailed feedback, I am in the business of finding solutions and I want WorkBook to be better. - however my confidence is reducing over time as I have not seen the improvement I had hoped for in 3-4 years, and the Deltek Customer Care seems to be getting worse rather than better :( Review collected by and hosted on G2.com.