Customer Interaction Solutions AG specializes in designing, implementing, maintaining, operating, and optimizing large-scale contact center solutions. With over 15 years of experience, the company combines expertise in IT, ICT, business processes, and methodological approaches to deliver high-quality, timely, and cost-effective services. Key Features and Functionality: - Genesys Gold Partnership: Long-standing partnership covering the entire Genesys product portfolio. - Specialization: Focus on medium to large customer service organizations. - Consulting and Automation: Expertise in customer service and communication strategies. - Innovation Management: Continuous account support with a Net Promoter Score of 65. - Extensive Experience: Over 30 years in consulting, system integration, and operation of large contact center solutions. - Strong References: Proven track record with major clients and partners. Primary Value and Solutions Provided: Customer Interaction Solutions AG offers modular and flexible services suitable for businesses of all sizes, ensuring high-quality assurance, availability, rapid implementation, and virtually unlimited scalability and customization. Their solutions address the complexities of modern customer service operations, enabling organizations to enhance customer interactions, streamline processes, and achieve operational excellence.