Cruisebase is TravTech's family of web-based, travel applications optimized and dedicated for the cruise segment of the travel industry. It includes support for customer management, consumer and agent on-line cruise search and booking and agency accounting optimized for cruise.
It is a fairly easy to use program after reading the manual, and it is an extensive cruise booking database.
What do you dislike?
The formatting is so not pleasing to the eye. It can definitely downgrade and mess with the cohesiveness of a website.
Recommendations to others considering the product
I'm not sure if there is anything else out there which can offer a system that can not only be used directly by clients to book through you and with the cruise line but also on the back end assign the leads and maintain follow up to travel agents. We use a seperate software for client records and follow up though. I can sum up my opinion on it as: Cruisebase is a functional and effective program, but unfortunatle I just do not find it to be aesthetically pleasing to look at.
What business problems are you solving with the product? What benefits have you realized?
It allows clients to search, request quotes, and book directly with our company online. The software allows me to promote current specials we offer on select cruises and in bulk which is very user friendly. I can assign leads to travel agents and send them all of the client's information which was put in the system. Cruisebase also takes credit card payments for deposits. There is a function to create a widget to promote important sailings you want to highlight.
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