Visahq Reviews & Product Details

Sometimes their response time is quick, but only when it's convenient to them Review collected by and hosted on G2.com.

I used VisaHQ for a South African Tourist Visa and the experience was deeply disappointing from start to finish. I'm now out of pocket, missed a close family member's wedding, and had to travel 30+ hours each way from Ukraine for a last-minute in-person appointment — all of which could have been avoided with better guidance and clear communication from the start.

Lack of proactive communication. The requirement for an in-person VFS appointment was never mentioned upfront. I only found out after chasing the team repeatedly by email and phone over multiple days. Had this been communicated at the start, I could have planned accordingly instead of scrambling for emergency travel.

Critical document error was never flagged. This is my biggest issue. My accommodation documents only covered half of my trip — an obvious, glaring gap that any experienced visa advisor should catch during a document review. VisaHQ did not flag this. That single missed error contributed directly to my visa refusal and to me missing a once-in-a-lifetime family event.

Refund refused despite poor service. Despite all of the above, VisaHQ repeatedly refused a refund, citing that "the service was rendered." A service that misses critical errors and costs you a wedding is not a service rendered properly.

I would strongly urge anyone considering VisaHQ to think twice. If you're paying for expert guidance, you should at minimum expect someone to read through your documents before submitting them to the embassy. That basic standard was not met here. Review collected by and hosted on G2.com.

They are super responsive to emails and the applications for visas are very well integrated with their website making it a seamless and easy experience. Would highly recommend and I am a returning customer Review collected by and hosted on G2.com.

The cost although it is in line with the market for visa services. Review collected by and hosted on G2.com.

Technology. I feel like the way VisaHQ using the technology next time if i need visa i don't need to give them any more information as they have already in their system Review collected by and hosted on G2.com.

Its very rare or impossible to get them on phone Review collected by and hosted on G2.com.

Nothing in particular. It's an okay service. I am actually surprised the survey says "are you happy - yes/no" instead of "more or less"... Review collected by and hosted on G2.com.

Price. It is somewhat expensive, so unless you're Russian, Chinese, mid-western or your company is paying it for you, you are better without VisaHQ.

Staff knowledge. The Embassy Liaison I received suggested that I continue to use my former-employer L1 to enter USA. This is outright illegal and thank God I knew it. There is no room for this sort of mistake if you literally "work doing visas" Review collected by and hosted on G2.com.

Simple checklist to make sure everything you need is accounted for. This was my first use of VisaHQ, but it came highly recommended, and I will definitely use it again. Review collected by and hosted on G2.com.

I wish the online picture upload was standard and included in the base price. Beyond that I thought the process was very straight forward, and left very little room for confusion. Review collected by and hosted on G2.com.

Fast response and job well done, follow ups, query resolution. Review collected by and hosted on G2.com.

No issues were found. Everything was done on time. Review collected by and hosted on G2.com.

communication was key and VISA HQ were spot on Review collected by and hosted on G2.com.

nothing at all. I just wish I had used them earlier rather than wasting time on filling out forms myself. Review collected by and hosted on G2.com.

People available to chat and help along the way. Review collected by and hosted on G2.com.

This form for feedback. You need to realize that filling a form takes time. I was willing to fill it but once I saw "required" large input boxes, my motivation died. If you want feedback, make it more focused, ask me specific questions and ask me to rate it. Do not put the work on the customer to figure out how and what they should give youo feedbakc for.

Plus getting feedback in this format will make it less usable for you as it is more difficult to quantify and parse. Review collected by and hosted on G2.com.

Punctuality, ease of use, staff behavior, the speed of the process Review collected by and hosted on G2.com.

Nothing so far. I wish it continues the way it is. Review collected by and hosted on G2.com.

The best thing about this service is that it takes away the anxiety of not knowing if you will need to send every paper. They check for you what you are missing and will tell you what to do to get it. It is better than having my mother do that kind of stuff. Review collected by and hosted on G2.com.

They did not make emphasis on the little guys cartoons on the right of the screen which i continuously ignored. They give you simple direct questions, and then they deal with the consulate themselves. Review collected by and hosted on G2.com.