Low cost EDI pricing makes it an attractive solution for small and emerging brands Review collected by and hosted on G2.com.
Crstl's actual product is barely functional - it receives orders, and the UI is manageable but not intuitive. I am constantly having to search their FAQ on how to do things or ping their team for help. Product itself has slow load times and frequently trips itself up by double creating draft documents or creating new "required" fields randomly.
The integrations should be what make the product better than competitors but they are SO BROKEN that it actually makes it worse, and they try to make up their money by overcharging for those integrations that barely function. It's actually cheaper and better for us to have someone export orders from Crstl as a CSV and upload elsewhere than actually use their integrations.
We tried to integrate with Shopify and Cin7 and had to uninstall both integrations because Crstl was pushing bad data and making things worse. If an order is pushed to Shopify, you can't edit it in Shopify at all - which is an issue if the order is being partially fulfilled or broken into multiple orders. The UI for the Cin7 integration is terrible - you have to manually map each product individually with exact case matches, otherwise it breaks, and there's no way to test the mappings except for running manual sales orders. There's also barely any documentation for either integration. It's clear they're just doing the bare minimum to "have" these integrations and don't actually understand what customers need the product and integrations to do. Review collected by and hosted on G2.com.
