Coveo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the search efficiency of Coveo, enjoying seamless access to diverse content across multiple sources. (27 mentions)

Users appreciate the ease of use of Coveo, finding it straightforward and well-supported for complex search needs. (26 mentions)

Users praise Coveo's robust search functionality, enhancing relevancy and ease of access across diverse content sources. (19 mentions)

Users appreciate the extensive analytics capabilities of Coveo, enhancing insights and relevancy in search results. (18 mentions)

Users appreciate the robust feature set of Coveo, enhancing content management and search relevancy across various platforms. (18 mentions)

Users find the learning curve for Coveo steep, complicating the setup and customization process for newcomers. (13 mentions)

Users often find the difficult learning curve in Coveo hinders effective use of its features and customization. (11 mentions)

Users find the learning difficulty of Coveo challenging, particularly for first-time setup and customization efforts. (10 mentions)

Users report a high learning curve with Coveo, making setup and customization challenging for newcomers. (8 mentions)

Users express concerns about poor customer support, citing slow responses and a focus on billing over customer success. (8 mentions)

5 Pros or Advantages of Coveo

1. Search Efficiency

Users value the search efficiency of Coveo, enjoying seamless access to diverse content across multiple sources.

See 27 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Effortless Article Search and Smart Recommendations with Coveo"

What do you like about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my l

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Coveo: Unmatched AI Search and Productivity Across Channels"

What do you like about Coveo?

First, I like that Coveo works in different channels and makes it easy to enhance customer and employee experience. It greatly improves customer self

2. Ease of Use

Users appreciate the ease of use of Coveo, finding it straightforward and well-supported for complex search needs.

See 26 mentions

See Related User Reviews

Cora-Lynne L.

Enterprise (> 1000 emp.)

5.0/5

"Efficient Intelligent Search with Excellent Support"

What do you like about Coveo?

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they ev

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Effortless Article Search and Smart Recommendations with Coveo"

What do you like about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my l

3. Search Functionality

Users praise Coveo's robust search functionality, enhancing relevancy and ease of access across diverse content sources.

See 19 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Effortless Article Search and Smart Recommendations with Coveo"

What do you like about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my l

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Coveo: Unmatched AI Search and Productivity Across Channels"

What do you like about Coveo?

First, I like that Coveo works in different channels and makes it easy to enhance customer and employee experience. It greatly improves customer self

4. Analytics

Users appreciate the extensive analytics capabilities of Coveo, enhancing insights and relevancy in search results.

See 18 mentions

See Related User Reviews

Cora-Lynne L.

Enterprise (> 1000 emp.)

5.0/5

"Efficient Intelligent Search with Excellent Support"

What do you like about Coveo?

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they ev

Brendan B.

Mid-Market (51-1000 emp.)

4.0/5

"Top-Notch Dashboard and Reporting"

What do you like about Coveo?

Dashboard and reporting features are top-notch.

5. Features

Users appreciate the robust feature set of Coveo, enhancing content management and search relevancy across various platforms.

See 18 mentions

See Related User Reviews

Cora-Lynne L.

Enterprise (> 1000 emp.)

5.0/5

"Efficient Intelligent Search with Excellent Support"

What do you like about Coveo?

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they ev

Brendan B.

Mid-Market (51-1000 emp.)

4.0/5

"Top-Notch Dashboard and Reporting"

What do you like about Coveo?

Dashboard and reporting features are top-notch.

5 Cons or Disadvantages of Coveo

1. Learning Curve

Users find the learning curve for Coveo steep, complicating the setup and customization process for newcomers.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Dr.S M.

Mid-Market (51-1000 emp.)

5.0/5

"In-Depth Review of Coveo: A Comprehensive Look at Its Capabilities and Value"

What do you dislike about Coveo?

Coveo’s pricing can be quite high for small to mid-sized organizations, making it less accessible. Additionally, the initial setup and customization

2. Difficult Learning

Users often find the difficult learning curve in Coveo hinders effective use of its features and customization.

See 11 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Transformed our customer and agent search experience"

What do you dislike about Coveo?

What I dislike: 1. High implementation complexity and resource intensity 2. Steep learning curve for administration

3. Learning Difficulty

Users find the learning difficulty of Coveo challenging, particularly for first-time setup and customization efforts.

See 10 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Transformed our customer and agent search experience"

What do you dislike about Coveo?

What I dislike: 1. High implementation complexity and resource intensity 2. Steep learning curve for administration

4. High Learning Curve

Users report a high learning curve with Coveo, making setup and customization challenging for newcomers.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Personalized Search with Smart AI Insights"

What do you dislike about Coveo?

Overall Coveo is working great as it is packed with more advanced features so it can be bit difficulty in the learning side.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Transformed our customer and agent search experience"

What do you dislike about Coveo?

What I dislike: 1. High implementation complexity and resource intensity 2. Steep learning curve for administration

5. Poor Customer Support

Users express concerns about poor customer support, citing slow responses and a focus on billing over customer success.

See 8 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"I'm using this since 2019 for knowledge Article search"

What do you dislike about Coveo?

Need to improve the support response & documentation

Verified User

Enterprise (> 1000 emp.)

1.0/5

"Coveo pricing model is not practical - Budget nightmares"

What do you dislike about Coveo?

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vagu

Sandeep V.

Deputy General Manager

Enterprise (> 1000 emp.)

12/27/2022

"Coveo - Amazing Enterprise Search Solution"

4.5/5

What do you like best about Coveo?

The best features of Coveo are

1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for any website(s).

2. Faceted Search and customizing the search page is so easy, even team members with less technical skill set can easily do that.

3. Coveo provides excellent analytic reports and dashboard for several search terms and features used, which can help business team to improve user experience. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

At times, searching through online documentation is quite painful, but this is not a blocker, as the Coveo support team is excellent and helps you promptly whenever you get stuck !! Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo is helping us implement one shop solution for enterprise search across multiple public-facing websites. We have also implemented a Coveo-based search for intranet websites and indexing data from Slack Chats, JIRA, Service Now and a few other platforms to provide a single window for internal users to search for what they are looking for. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

edit

Thanks for the great feedback! We’re glad to hear Coveo’s cloud-based, low-code solution is making search implementation and customization easy for your team. It’s also awesome that the analytics and dashboards are helping improve user experience.

We appreciate your feedback on the documentation and are happy our support team has been helpful. Your use of Coveo across multiple platforms to create a unified search experience is inspiring. Thanks again for sharing!

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/7/2023

"Best tool to manage your data for search"

4/5

What do you like best about Coveo?

Best thing is flexibility of the tool you can apply any type of rule to our pipeline that really help to filter the data. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Slowness is the major concern at Coveo. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

10/5/2023

"Good experience with Coveo"

4.5/5

What do you like best about Coveo?

Ability to search across sources, integration with salesforce, quick answer to support questions. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Difficulty in extracting data to measure success Review collected by and hosted on G2.com.

Shirish T.

Enterprise (> 1000 emp.)

8/3/2023

"Coveo Integration with SFDC knowledge"

2.5/5

What do you like best about Coveo?

AI model and indexing from various sources Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I think we are not utilizing 100% of Coveo's capability, it would be great if they can send out quarterly suggestions based on our usage Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

12/15/2022

"Coveo Review"

4/5

What do you like best about Coveo?

Find something fast on the website. Prior to Coveo it has taken forever to find products on the website and we had very unsatisfied customers. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The time it takes to index the items on the website - Specifically, our stakeholders add some products to the website and they want to see it fast on the search results pages, and this doesn't happen if the indexing just completed. They will need to wait almost 6 hours to see the new item on the search results page (my understanding was the new item should index quickly, but this didn't happen in the real life) Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/3/2023

"Great product."

3.5/5

What do you like best about Coveo?

Coveo has helped us improve the search functionality on our website and has some advanced features. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I think the customer relations could be improved and more help understanding the reporting. Review collected by and hosted on G2.com.

Mike B.

Application Architect

Small-Business (50 or fewer emp.)

10/31/2022

"HUGE Improvement Over Past Search Function"

4.5/5

What do you like best about Coveo?

How easy it is to use, and how efficient the machine learning is. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

There isn't much to dislike; the only thing that hindered our go-live was the fast-changing technology improvements we had to account for during implementation. Though, that could be considered a positive. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

12/11/2022

"Transparent and technically proficient"

4.5/5

What do you like best about Coveo?

I like the public REST API specs. They make creative integration possible.

Support is quick and efficient, and customer reports also offer great insight. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Version control for the configuration is barely supported and hard to use. Ideally, snapshots should be integrated/available in git. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/29/2022

"Coveo is a powerful platform for CX & DX success."

4.5/5

What do you like best about Coveo?

Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it just works! Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Initial configuration can be complex and the learning curve can be high for new developers and administrators. Promoting configurations between development/test/production environments involves much manual effort. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/8/2022

"Overall, a solid solution which has optimized our customers' search experience"

4/5

What do you like best about Coveo?

Overall, easy to set up and integrate with our various sources. We now have a fully tailored search experience which we've received positive feedback for Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Lack of change auditing features, at times our success engagement was lackluster Review collected by and hosted on G2.com.