Copilot (https://www.copilotup.com/) is the AI-Powered Customer Insights Company.
Copilot helps companies deeply understand the voice of their customer. We record and transcribe customer conversations, use GPT-4 to extract topics, themes and insights that are tailored to your sales process and methodology (MEDDIC/BANT, etc.), and fill out your CRM (Salesforce/Hubspot) with a summary of those insights.
Copilot helps with:
(a) Handoffs across the sales funnel: SDR to AE to CSM (plus other customer-facing roles: solutions engineers, onboarding and implementation teams, etc).
(b) Accurate deal reviews: knowing what really happened on a customer conversation - e.g., understanding gaps in the qualification methodology fields,
(c) Deep analytics to understand what themes and topics are coming up in your customer conversations (e.g., which use cases are my mid-market customers most resonating with this quarter; what security concerns are being brought up in EMEA)?
Copilot is complementary to and integrates with your existing call recording solutions (e.g., Gong, Chorus by Zoominfo)
Copilot has a suite of enterprise grade integrations with:
(a) CRMs (Hubspot / Salesforce)
(b) Call recording solutions (Gong, Chorus, Outreach KAIA, Salesloft, and Wingman by Clari)
(c) Customer Success focused platforms (Gainsight and Totango)
(d) Slack