
In theory, this should be a good product or a great product. They allow customization per social channel and my team finds it easy to use.
Unfortunately, things simply do not post correctly, or at all, too often. We get false posting confirmation messages all the time. Review collected by and hosted on G2.com.
Their support is now dreadful and has gotten worse over time. It is a damn shame.
A week or two can go by with several emails to them and all we hear are crickets. There is no response sometimes until the third or fourth email. This is terribly unprofessional and is horrible for our agency and clients. Review collected by and hosted on G2.com.
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