---
title: Contact Center Consultant Reviews
meta_title: 'Contact Center Consultant Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Contact Center Consultant works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: Professional Services
  url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5
---

# Contact Center Consultant Reviews
**Vendor:** Spearhead Advisors  
**Category:** [Managed Services](https://www.g2.com/categories/managed-services)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Contact Center Consultant
Spearhead Advisors provides contact center transformation consulting for medium to large enterprises. Services include engineering design guidance, best practice planning, requirements gathering, RFP creation, management, and grading, technology evaluation guidance, demo/sandbox evaluation, and implementation planning. All services are provided in a broker model, at no charge to the business. Contact us for more information, and we look forward to working with you.




## Contact Center Consultant Reviews
  ### 1. Amazing consultative support from Jacqueline Catala! Deep industry knowledge & expert guidance!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tom K. | senior program manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 15, 2022

**What do you like best about Contact Center Consultant?**

Jacqueline provided detailed support for us over a long duration. She was always patient, thorough and generous with her time. We began with a thorough initial assessment of our contact center to clarify the opportunities and available solutions. Then proceeded with the creation/delivery/analysis of a lengthy and very detailed RFP. Her insights allowed us to help ourselves and make smart decisions by understanding the technology options presented to us. When it comes to comparing capabilities of top vendors within the CCaaS and Conversational AI spaces, options can be confusing and complicated for people not involved deeply in the IVR/Telco/AI/ML industry.  It was incredibly valuable to work with someone who has been through this CCaaS/Conversational AI experience many times previously.

**What do you dislike about Contact Center Consultant?**

Nothing to dislike. Jacqueline provided amazing support throughout and could not have been better.

**Recommendations to others considering Contact Center Consultant:**

Contact Jacqueline asap. Her industry knowledge and experience will help you to navigate this complicated space.

**What problems is Contact Center Consultant solving and how is that benefiting you?**

Working on a contact center solution involving a vendor to support CCaaS (contact center as a service) and conversational AI (virtual agent). Jacqueline provided great insight supporting us throughout the process and helping us to better understand our options.



- [View Contact Center Consultant pricing details and edition comparison](https://www.g2.com/products/contact-center-consultant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-24+11%3A14%3A27+-0500&secure%5Bsession_id%5D=69b209cc-4791-4a7e-b3cd-836a990a81d1&secure%5Btoken%5D=037f349f21a3e5fc5e0f1e65a80a8c3f4654b3587a3f75f6e11e47b5783c2407&format=llm_user)

## Contact Center Consultant Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

## Top Contact Center Consultant Alternatives
  - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews)
  - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (58 reviews)
  - [Advocacy Maven](https://www.g2.com/products/advocacy-maven/reviews) - 4.9/5.0 (55 reviews)