Jacqueline provided detailed support for us over a long duration. She was always patient, thorough and generous with her time. We began with a thorough initial assessment of our contact center to clarify the opportunities and available solutions. Then proceeded with the creation/delivery/analysis of a lengthy and very detailed RFP. Her insights allowed us to help ourselves and make smart decisions by understanding the technology options presented to us. When it comes to comparing capabilities of top vendors within the CCaaS and Conversational AI spaces, options can be confusing and complicated for people not involved deeply in the IVR/Telco/AI/ML industry. It was incredibly valuable to work with someone who has been through this CCaaS/Conversational AI experience many times previously.